My experience with Condor Airlines has been one of the most frustrating and unacceptable customer service experiences I have ever had, and I want other families traveling with infants to be aware. My wife and I booked our international flights with Condor many months ago, before our daughter was born. After she was born, we needed to add her as a lap infant to our existing reservation, which should be a routine process for any airline. When we first tried resolving this, Condor customer service told us we needed to go to the airport ticketing desk to add our infant to the reservation. So we went to the ticketing desk, only to be told that they could not help us and that we instead needed to call customer service. We then called customer service again, who once again redirected us back to the ticketing desk. At this point we were literally being sent in circles -- customer service telling us to go to the airport, the airport telling us to call customer service, back and forth with nobody taking responsibility or knowing how to solve the issue. After an incredible amount of stress and wasted time, Condor finally added our infant to the reservation moments before we were about to miss our departing flight. Now we are facing the exact same nightmare on our return trip home. Our return itinerary has two flight segments. Our infant has already been successfully added to the second leg operated by Alaska Airlines, but Condor has failed to add her to the first leg of the trip. When I contacted Condor again, I was told that the "system is closed," the flight is "full," and that no more tickets can be sold. They then told me that Alaska Airlines was responsible for closing the ticket and that I needed to contact Alaska. So I contacted Alaska Airlines, and Alaska confirmed that our infant is already properly added on their end and that the issue must be resolved by Condor. I then contacted Condor again, only to be told the exact same thing. No one is willing to take responsibility. No one is willing to resolve the issue. No supervisor is available. Customer service repeatedly refuses to escalate the matter. We are now in a situation where we have fully paid tickets to return home internationally, but Condor has failed to properly add our infant to the reservation, leaving us with the very real possibility that we could be stranded overseas and unable to bring our own child home with us. I cannot believe an international airline can operate with this level of incompetence, miscommunication, and complete disregard for families traveling with young children. At this point, Condor has shown zero accountability, zero urgency, and zero ability to resolve a problem that their own employees created. I strongly caution families traveling with infants to think carefully before booking with Condor Airlines. read more

We were scheduled to travel on April 1st, 2023 from New York to Lisbon. Our business class seats were involuntary downgraded without prior notice to us from Condor airline. We learned about it only when we got to JFK airport. My husband was post surgery, and he could not seat in the coach, that is why we purchased a business class seat. Condor's representative (Hanny Quiroz) at JFK airport failed to accommodate his needs, and just stated that he had no choice but to be downgraded to coach. She was rude and unprofessional. No apologies were offered. When we asked the manager, (Diane Hudson), to be rebooked to another flight, she said we have to wait for at least 2 weeks for another flight. We had to cancel our business meetings, and stay in New York for almost 2 weeks spending additional $2,999.98 for another 2 business class tickets, and additional $6,747 for our lodging, transfer, meals and other expenses for re-booking a new flight. Condor still did not reimburse us for all the money we have spend while waiting for another flight. Our new flight was booked with Royal Air Maroc with a fantastic in-flight service. The whole experience with Condor was a total nightmare. Do not be lured by their low prices. Condor is the worst airline I've flown on in the last 45 years. And I have flown on over 25 different airlines. If I could give them zero, I would. AVOID this airline at all cost. read more

Flew with this crap airline BWI to Frankfurt and return. Return flight delayed 2 hours. Claimed frankfurt had baggage machine problems and baggage "on it's way to plane" so we'd be 20 minutes late. then said another 45. Then we took off with no explanation. Never told us 2/3 of passenger's luggage was left in Frankfurt (probably because they would have had to spend money to get replacement crew if prior crew's flight time expired). get to BWI and noone from Condor says ANYTHING. Poor BWI emplyee waits until all baggage is off to tell us to come get a form to fill out for our missing baggage. He claimed it would be on the next flight. Of course it wasn't. 3 days later and still no contact from Condor. This airline should have gone bust with the rest of Thomas Cook. Completely incompetent and no customer service. On way out we were last BWI flight before Thomas Cook shutdown but they didn't mention it or where we might look for info or possibility that they would not do what Cook did. Let's help put these people out of business for good. No loan from German governments!! read more

I recently had to cancel a flight with Condor Airlines over two months in advance due to my wife's pregnancy. We provided a doctor's note stating she was unable to travel, yet we were told that only taxes would be refunded--despite their website stating a 20% cancellation fee for trips canceled 60+ days prior. This crucial detail was buried deep in their 40+ page terms and conditions, making it incredibly misleading. Customer service was unhelpful and unwilling to assist. When I requested to speak with a manager, I was denied with no explanation. Instead of offering any flexibility or understanding, I was given the same scripted response over and over. Condor's lack of transparency and rigid policies make it difficult to trust them. If you're considering booking with them, be aware of their hidden policies and poor customer service. A more customer-friendly airline would have handled this situation far better. read more

Das Problem an Condor sind nicht die Flüge an sich, sondern die Möglichkeit Flüge ohne Angabe von Gründen und ohne auf die Konsequenzen der Umbuchung für den Kunden hinweisen zu müssen, umzubuchen. Fehlt dann aufgrund geänderter Reiseroute ein Visum kann Condor einfach den Transport verweigern und der Fluggast blebt verstört am Gate zurück. Nach meinen Recherchen ist dieses Risiko den allermeisten die bei Condor buchen nicht bewußt. Wenn man diese in die Kalkulation einbezieht, dann sind Flüge mit Condor mitnichten billig, sondern mit die teuersten am deutschen Markt. Alle entstehenden Zusatzkosen (Steuern, Übergepäck, Visumgebühren), werden von Condor auf den Kunden abgewälzt. Da sind dann mit viel Glück recht schnell 100 oder 150 Euronen fällig, und dafür bekommt man auch gleich einen Linienflug bei dem die Bedingungen von vorneherein feststehen. Ergo: Condor ist nur was für Spielernaturen! read more

It is not suitable for personalities and businesses to work with Condor Airlines. The Condor's employees are so rude, impersonal, and illiterate. Their customer service is ZERO they never say the truth to people and they are NOT honest with customers. If you spend money with these Airlines you lose your money, time, and energy. They said no fee for baggage but at the airport, for return, they charged me $250.00. Condor employees of Frankfort are so so rude and unprofessional, I asked who is the manager they said we don't have a manager here, I said that's why you are so rude and unprofessional to people. I feel sorry for Condor Airlines and believe the company will soon go bankrupt and be destroyed. I heard that most people are unhappy with them but I tried to test the unprofessional by myself and suffered a financial loss. Don't try it again! and DO NOT TRUST THEM. read more

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Ich fliege beruflich viel und bin Kummer Durchaus gewohnt aber Condor war seit langem die Krönung. Online check in geht zwar bringt aber keinerlei Vorteil, da am Fhf Frankfurt nur ein Schalter zur Gepäckabgabe bereit steht, hier auch normale check in vorgenommen werden. Man steht also in der Schlange und wartet und das durchaus lange. Die empfohlenen Zeiten von 45min vor Flug für Europa hatten wir in weiser Voraussicht auf 90 Min verdoppelt aber trotzdem wurde es extrem knapp. Enge Sitze an Bord aber akzeptabel , Essen und Unterhaltung o.k., Pünktlichkeit auch bestens. Das Management des Unternehmens sollte mal spassenshalber incognito an einem Morgen der Hauptreisezeit in Ffm einchecken - eine Unverschämtheit, hier gibt's Handlungsbedarf . read more

Vorsicht: EXTREME Abzockerei bei Übergewicht, sogar das Handgepäck wird gewogen! So etwas haben wir noch NIE bei anderen Airlines erlebt. In Las Vegas wurden zudem ALLE VIER Check-In Counter mehrfach nur für Premium-Passagiere geöffnet, so dass die seeehr lange Schlange der Normal-Passagiere sich mehrmals für 10 bis 15 Minuten GAR NICHT mehr bewegte. Dass die Pilotin auf dem Hinflug ZWEI MAL durchstarten musste, bis die verwackelte Landung in Las Vegas gelang, lag natürlich an den dummen Fluglotsen ;-) Das lausige Essen und die für Langstrecke unzumutbar engen Sitze sind schon kaum noch erwähnenswert da konnten auch die freundlichen Flugbegleiter nichts mehr retten. read more

It is not suitable for personalities and businesses to work with Condor Airlines. The Condor's employees are so rude, impersonal, and illiterate. Their customer service is ZERO they never say the truth to people and they are NOT honest with customers. If you spend money with these Airlines you lose your money, time, and energy. They said no fee for baggage but at the airport, for return, they charged me $250.00. I feel sorry for Condor Airlines and believe the company will soon go bankrupt and be destroyed. I heard that most people are not happy with them but I tried to test them by myself and I suffered a financial loss. Don't try it again! and DO NOT TRUST THEM. read more

I recently explored flight options with this company, only to discover that I had been charged for a flight that I never approved. When I contacted them to address the issue, I was informed that nothing could be done. They refused to cancel or refund the unauthorized flight and payment, despite the fact that the flight was scheduled weeks away and the payment had not fully processed within 48 hours of initiation. I strongly advise other travel agencies against featuring this airline on their websites, as it has the potential to erode trust in the agency due to the unprofessional and suspicious conduct exhibited by Condor. read more

Condor war mal hui, heute pfui; vor allem das Online-Buchen für die Comfort-Class ist eine Katastrophe. während man Economy und Prium Econo0my monatelang im vorais nuchen kann, funktioniert das nicht mit der Comfort Class. Schon gar nicht funktioniert dasOnline-Buchen von Sitzplätzen. Und wer dann die alten abgestrampelten fliegenden Kisten sieht, mit der die Condor durch die halbe Welt gurkt, der sollte mal ganz schnell zu anderen Gesellschaften wechseln. read more

der eine Stern ist eigentlich noch zu viel: viel zu enge Sitze für Langstreckenflüge, unfreundliche MItarbeiter, extra-Abzocke mit online-Checkin (auch Vorabend-Checkin kostet ja mittlerweile) und die generelle Erwartungshaltung der crew dass Du dankbar sein musst dass Du mit ihnen fliegen darfst. Echt unglaublich. Nie wieder Condor! read more

Condor ist ab und zu interessant vom Flugpreis jedoch meist zu nicht guten Flugzeiten. Condor hat in grossen und ganzen nachgelassen was den Service betrifft. Ich flog mal Condor das war aller andere als lustig.. read more

Also das der Online Checkin Geld kostet ist unglaublich Man spart der Gesellschaft noch Zeit. Soll dafür aber noch extra zahlen Einfach völlig daneben Kundenunfreundlich !! read more

Call +1-844-563-0056 Condor Airlines Phone number at +1-844-563-0056 from 7AM to 7PM PST for Flight booking, Reservation, cancellation, name change and flight change. read more

even one start is to high for Condor airline , it's nightmare . they canceled flights and just told us sorry sorry we can't do anything call different department. read more

Contact Condor Airlines 1-877(226)6004 Phone Number for cancellation Condor Airlines 1-877(226)6004 Customer Service for Reservations at cheapest Prices? read more

Very good company. Friendly staff, good meals and confortable. Perfect fly. We recommend without hesitation.