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    Connecticut Light & Power

    1.0 (1 review)

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    13 years ago

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    North American Power

    North American Power

    (118 reviews)

    This company is completely unethical, the worst case of taking advantage of the consumer I've ever…read moreseen. They are essentially preying on customers who are unaware of their despicable tactics. I switched to them originally from a mailer solicitation, which promoted a more reasonable rate. After the initial period, the rate skyrocketed. Unfortunately, I did not notice or compare to see how high it actually was, which is my bad. Their rate was $0.1699/kWh vs $0.069 at Pepco, hard to imagine how they can get away with charging so much. Fortunately, I was able to cancel them quickly through Pepco vs. it taking a couple business cycles through NAP. This is an expensive lesson learned and hopefully there are more lawsuits against them to right these wrongs.

    Stay FAR away from this scam company. They cost me and my wife more than $20,000 over the past 6…read moreyears! I called today and found out they are charging me 17.99 cents per kilowatt and have been for almost 6 years, when RI energy charges 7.81 cents per kilowatt currently. What they do is they offer a slightly better rate than your current electric provider for the 1st year. Then after the 1 year contract expires they send you a renewal notice in the mail. If you fail to respond to their renewal notice (which they are banking on), they continue to service u and they gradually increase your rate over time so you do not notice it. I'm so upset I did not call in sooner and have been paying these scam artists well over double the rate that RI energy would have provided me. This company is such a scam. DONT DO WHAT I DID!

    Westmore Fuel - NY customers receive a 20-cent tax credit per gallon.

    Westmore Fuel

    (20 reviews)

    Michael was at my house today to service my boiler. He was very polite and the service was…read moreexcelente and ny burner works great. ROBERT MILLER

    This is the second year I'm under contract with Westmore for auto-delivery of heating oil. I left…read moremy prior provider, Robison, because Westmore's rates were much more competitive. My review is based on the fact that I am set up for auto delivery with Westmore, and recently, they failed to auto deliver heating oil in time. My thermostat the last cycle was set no differently than usual. While the temperatures some days last month were extremely cold, Westmore should take that into account when determining when customers' tanks need re-filling. Most importantly, in the four years I was under contract with Robison for automatic delivery, they never missed a delivery. To Westmore's credit, once I notified a customer service agent that I was without heat, a technician came two hours later and provided me with 15 gallons of heating oil - enough to get me through until a truck came to fill the tanks the next day. But it wasn't that simple. Because Westmore allowed the tanks to run dry, the technician had to bleed the boiler before it could start up again. All of this occurred at 8:30 pm, I had to let the technician in to service the boiler, show him where the tanks were, etc. Was it the biggest ordeal ever? Obviously, not. But it was still an ordeal, an inconvenience and frustrating given how easily avoidable the situation should have been. When I'm under contract, for which I am paying fees for automatic delivery in the first place, it should never happen at all. Perhaps instead of using an algorithm for calculating heat usage, which obviously was not accurate, they should utilize a Wifi-equipped tank monitor, as Robison would, so that they can be certain when customers' tanks, such as my own, need to be refilled. I called the next day (prompted, in part, by the fact that I received an invoice for the 15 gallons of heating oil that they provided at 8:30 pm, which just seemed to be in bad taste given what had occurred), and I was informed that they have adjusted the algorithm they use to estimate my usage of heating oil. I appreciate the attention they gave, but it's disappointing it happened at all (again, I never had this experience in four years previously with Robison). I am hopeful that this is a one-off incident.

    Air Solutions

    Air Solutions

    (22 reviews)

    Two of the employees were very unprofessional during my service. They both came in smelling like…read moreweed, and I just couldn't stand the smell. They both stated their names, which I'm not sure if im allowed to state but they were Ray and Giancarlos. I've heard good reviews about this company, so I didn't expect their employees to show such an act of unprofessionalism. I hope their hands on service is better than their professionalism for future clients.

    My consult visit was very confusing the gentleman who came to my how to check my central air…read moremachine because I was having problems where the house was not heating properly. He stated just by listening and touching the vent that he felt it was clog. I explained to him I already had service the machine where the board of the machine was replace so it couldn't been that it was clog. He was very adamants about it. Due to extreme weather my home stay @50 degrees I wanted over a month and half . I couldn't wait I called in explain it was too cold and need services they stated for someone to come sooner it will be an extra $400 charge. Due to circumstances I agree they came out as the guys was cleaning and checking everything I was asking question and explaining the to them the house doesn't get warm. They stated it wasn't clog or in the fact dirty. After they finished they stated they will have someone one reach out to me regarding there was no issue. No one reached out to me but yet the issue issued still remain. It ashamed and a disgraceful how company charges so much and doesn't follow up on there customers. I wouldn't recommend this company to no one

    Connecticut Light & Power - utilities - Updated September 2026

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