I came in with a bulging sidewall on my front wheel, late in the afternoon, with another 50-mile…read moredrive ahead of me. With my hat-in-hand, and at their mercy, Shaine moved a mountain to get me right back on the road. I had no leverage in what could have been a very expensive and time consuming solution. Instead this team of customer-focused employees got me out the door in a handful of minutes. Generous, respectful and honest are some of the words we use to describe this particular location. Thanks for standing out among your peers/competitors--who don't have the same reputation in my experience. I'm not sure if the manager is the owner, partner or just a team lead, but he addressed the problem with the dignity that their CEO would be proud of. I hope they read these replies when it comes time for his annual review.

While I'm sure the tires I purchased are just fine, I think that their customer service and…read moreattention to detail is very lacking. I'm glad I peeked to watch as they were about to put my 2 new tires on the BACK instead of the front like I specified when making the appointment. No notes in their system about wanting them for the front tires. I also made an appointment, but that didn't seem to matter as they worked with a walk-in at the same time, so my quoted 30 minute tire change took over an hour. The guy at the counter was kind of smug and THOUGHT he was comical, but it came across as condescending. I saw him berate another employee in a condescending way in front of me and other customers, and then he laughed about it wanting our sympathy. Weirdly narcissistic, if you ask me. I probably won't go back.

I had some issues with the brakes and rotors on my Silverado. Being an out of state customer in the…read moremiddle of traveling made my situation so stressful. Riverside Automotive was super helpful and worked with me to get my vehicle serviced so I could get back on the road safely. They were upfront about the cost and handled my vehicle with speed and care. Waiting for the service was also a comfortable experience, the free WiFi and refreshments are a nice touch. I'm super grateful for the whole team, from the friendly faces in the front to the hardworking people in the back! Pidamaya! (Thank you)

Amazing customer service, thorough repair, quality work and Dave, the owner even gave me a ride to…read moreand from my house so I could work while they did the job on my car! If that's not fantastic service, I don't know what is! Thanks for being awesome guys!! I had just moved to Red Wing and needed a quality shop and I found it!

I had my vehicle with them a couple months ago: Due to a miscommunication when a third party (my…read moremom ) dropped off my vehicle, the initial repair I had Park do on my van did not solve the problem (which at the end the day was on me). When I went back to work with them in person, I had a pretty negative bias going in, but after talking with the owner he gave me confidence he would solve the problem and he did. It was a pretty bizarre issue and even my more mechanically inclined buddies said it was a really tough one to track. (For the dorks: There was a single connector pin inside the fuel pump that was cracked in half, down inside the connector housing). They also took care of me in a way that I was very satisfied with with regards to cost.

Easily one of the Best most honest shop in the world! Thank you Josh and all the Mechanics!!!!read more

I was concerned about a noise I was noticing after new tire installation and ball bearing work…read more Both office staff had driven the car before necessary work and after. I called a few days after completed work and was told to come in at my convenience. After a road test I was reassured that it was only road noise. I'm grateful for knowledgeable staff and the convenience of the auto shop being near my home. ​​

We are new to the area. I was looking online for a mechanic and saw the good reviews Carlson Auto…read morehad so I decided to give them a try. I was impressed from the first phone call until the time I drove away with my car running better than it has in years. They were able to get me in, get my car repaired and back on the road, all in one day!! I was treated with respect and professionalism throughout the experience. They correctly diagnosed the problem with my car (which other mechanics had failed to do). Their shop is clean, really clean. Everything about my experience was positive.

Top notch service and customer care! While my son was attending Carleton College, he experienced…read moresome car trouble. Living in Texas, I searched for a repair shop close to the school. I found Convenience Car Care on line and contacted them through their website. Tom called back that night and got all the info. The next day, he contacted my son, picked up the car, and even drove him back to school! The repair was simple and Tom even picked up my son the next day to get his car. Tom fixed a couple other items while the car was in Northfield over the last two years. Drove it back to Texas a couple of days ago. Ran flawless! Highly recommend this place. Tony C. 2004 Cadillac SRX

Tom and crew have taken care of our vehicles for many years, and always are very honest with…read morereasonable cost. They also look out for our safety, letting us know when they assess a situation as being a safety hazard, such as leaking gas line (we usually are driving our vehicles with many years of use on them).

They squeezed me in last minute for a same day oil change. Was given an estimate of when they could…read moreget my car in if I left it, near spot on. Very honest, very easy to talk to. Will be back for further service.

DON'T, find someone else. A simple oil change turned into a big headache and a bigger bill. I…read morerealize individuals make mistakes, but taking accountability for your mistake goes along way. I don't think they are capable of saying sorry I messed up because they want to shrug the blame elsewhere. It's sad to see a place that was once reliable go down the drain!

Unprofessional as heck. I was sitting in the office waiting for them to bring up a car for 20 min…read more "It's just getting done with service he's getting it ready and pulling it up now" I walked to the back and Dennis my sales guy still hasn't found the car I'm looking for. Thanks guys for the water and wasting 2 hours of my day lol.

If you schedule an appointment it does not mean your service will start at that time. I made an…read moreappointment for an oil change tire rotation for 8 AM in the morning, I dropped my vehicle off at 7 AM, I assumed that it would be done by no later than 10 AM Seeing how I had an 8 AM appointment, but they just stick your vehicle in line with other vehicles and get to it when they can, I called them at 12 noon and my vehicle had not even gone back for service yet. This has now happened twice at this dealership, which is now under new ownership, the previous ownership I've never had issues with. I'm not going to be using this dealership anymore.

My goto repair shop. they're friendly and professional…read more and since my rig needs a ton of repair work, they treat me like a frequent flyer. Always ready to help in scheduling. Diligent about giving estimates and advice BEFORE they start the work. They have been a good partner and I'm really picky!

Got my Mazda 3 2012 serviced here for issues that were unknown from previous inspections. This shop…read morewent above and beyond with the inspection report found nothing major which was my most concern. Very reliable, the prices are reasonable. Never had any issues or problems with the employees. Will be going here for future car services.