A copy of the letter being sent to this stores manager…read more. I am writing to you today to share my experience of your Tires Plus location. On Saturday, February 8, 2025, I brought my car into your Tires Plus because I had slid into a curb that morning which caused my tires to have a hum and to make more noise when veering right. Something was wrong and I was fairly certain I had messed up my bearing. I also needed new tires and asked to have them installed. I explained this to Levi at your Tires Plus and my car was immediately taken into the garage without it being test driven. After an hour, Levi informed me that the new tire installation had taken care of the humming issues and there was nothing wrong with the bearings. I was skeptical but knew that my old tires were in pretty bad shape, so it was plausible. My car was taken from the garage and immediately parked. After driving my car for 5 minutes, I returned to your Tires Plus as the issue was very obviously not fixed. I asked Levi to take my car for a test drive and you get the car up to 40mph, he could not miss the issue. He returned after driving my car for a total of 3 minutes (from ignition on to ignition off). He told me that the humming I was hearing was just the new tires and the issue with turning slightly right was because of a bit of snow packed on the tire. I left again. I returned a 3rd time because there was a very obvious issue that he missed because he failed to actually test drive the car like I asked. At this point, it was later in the day and nobody was around to look at my car. I made an appointment for my FOURTH visit for 7am on Tuesday, February 11. 2025. When I arrived at 7:05am, I was told there would not be anyone to look at my car until at least 7:30am. For my appointment, I requested that someone take a test drive with me so I would be sure that the problem was noticed. Finally, at 8am, the female at the front counter (with tattoos and whom I'll call "Mary" even thought it is not her name) informed me that the tech, whom I've never had an interaction with, did not feel comfortable going on a test drive with me. Unbelievable. Mary said that he would take the car and test it. I specifically told her to have the tech get up to at least 40mph. The tech drove my car for 4 minutes (from ignition on to off) and brought my car into the garage. After 20 minutes, Mary started going over an inspection checklist talking about washer fluid. She then says that there is a "little bit of play" in the wheel bearing and would I like to schedule an appointment to get that installed. I asked her if the tech was sure that it was the problem, because I was told previously by Levi that it was NOT a problem, or was he just guessing because he had not taken the car for a test drive like I asked. She didn't know and I told her that I'm going to take my car somewhere else. I was then told that the vehicle inspection was $10. I refused to pay $10 for an " inspection" I did not ask for. This was an issue from a previous visit. After 15 minutes, they gave me my key. I immediately went to the Tires Plus on 42 in Burnsville. I explained the issues and the Master Technician took my car for a real test drive and into the shop. He came out and explained exactly how the bearing casing was bent, how it was causing the noises that I was hearing, and that my rim was also very slightly bent. In a roundabout way, without putting down another store, he made it clear that the issue was very obvious and should not have been missed. This is the service expected from a Tires Plus store. The part was ordered and my car was fixed in less time at the Savage store than I spent over 4 visits at yours. My experience at your Tires Plus did not meet even the very basics of service that the average person would and should expect. Having to make 4 trips to your store and still not having the issue addressed or even adequately looked into. Failure to inspect the rim, which was bent, during the installation of new tires, after stating that I had hit a curb and was having issues. Failure to inspect and notice a bent wheel bearing casing after specifically mentioning that it may be the reason for the issues. Tire pressures after leaving the store after a new tire installation were not acceptable (38, 37, 37, 34). Gaslighting as to the reason for the humming and noise when turning, saying it was snow packed in the tread. Attempting to charge me for a service that I had not requested and refusing to give me my keys for 15 minutes. Not providing me a receipt or estimate for services performed. Telling me that someone who had never met me was not comfortable driving in a car with me.

Been visiting here for a long time! Like My favorite store "team member" called to follow up with…read moreme. Today. Thank you. Apple Valley! Satisfied customers do keep coming back! As recommended, have a contract for road hazard on the tires. Just last week had another a road hazard. Prefer the Apple Valley location, pass by there all the time. Yes, visit many South Metro Tires Plus shops... Thank you all are doing their best! Visited in past Lakeville, Eagan, East and West Burnsville, Savage, Richfield as well as Apple Valley, my favorite. As a satisfied customer will keep coming back for the service, quality and values... These shops seem busier nowadays, for sure. ...more and more people keeping their cars. Expect a wait. Expect you may need to leave your car over night. Be patient even to fix a tire. Yes! To fix a tire, in many locations busy. We find a way no matter what to wait. As it turned out my last stop in hope, found a great counter guy named "Anthony" who said, "just wait. We'll take care of you!" Be prepared to wait for the best. Thanks I will keep coming back, Tires Plus. Soon to get new tires. Thank you

I had a great experience working with this discount tire location and would highly recommend! I…read moreblew a tire late Friday night/Saturday AM and was able to go in the morning to get new tires. Ashley was super helpful in giving me options for tires and even getting me a discount. I have never bought tires previous to this experience but she was able to answer any questions I had and even questions I didn't think to ask. Overall a great experience even thought it was somewhat unfortunate for my bank account.

Discount Tire in general if you need tires is an amazing company. Their fair deals on tires. They…read morewill price match, and their policy on tire care and quality assurance is wonderful for people like me that like travel. It has saved me a couple times when I've been traveling to other places and got a flat. Fixed or gave me a brand new tire with no questions asked. This particular shop has a lot of good hard-working and helpful workers there. The day I went in they were crazy busy. But they still managed to get all of the cars done in their queue in a good amount of time.

I don't recall the first time I used this outfit for auto service, but I know it's been a long…read moretime. Mark Alstat is the owner and you couldn't ask for a more personable guy. Over the years they performed oil changes, tire replacements, tire rotations, transmission overhaul, brake service, and the list goes on. Never once did I need to go back and take them up on their 12 month, 12,000 mile repair warranty. They do the work properly the first time. My latest visit was just a few days ago when I had them install four new tires, as well as balance them plus a 4 wheel alignment necessary to minimize wear on the tires as well as improve ride and drive quality. There is no question I will visit Mark again; but it won't be because the repairs weren't done correctly. It will be for something else, like mew tires for my wife's car.

The service here is the best in the business. They squeezed me in for an oil change and was able…read moreto get a head of schedule. Their communication and customer service is above expectations. Thank you.

Had an appointment scheduled at 10am, but when I arrived they said they couldn't look at the…read morevehicle until noon due to being short staff. They are nice people, but unfortunately I won't be going back. I don't have the time to wait all day if I make an appointment.

My saviors. Seriously. It's prime construction season and the last thing I needed when I jumped…read morein the car with my fluffy puppy partner was a low tire; low and behold the DREADED low tire pressure light was on. After a quick stop, a lovely construction nail was determined to be the culprit. I quickly pulled over at a nearby Tire shop, who rudely blew me off and sent me on my way. A quick call to a Jeep dealer 14 miles away, I was told I could get in line when I got there right now and enjoy a 2.5 hour wait. I mad a quick call to Pep Boys. From the start they were above and beyond friendly; told me to come right in even though they were working with only one tech that day. They got me right in, gave me a full inspection report upon completion and got me on my way within 20 minutes. Seriously. This place has my business. They could've made me wait and I still would've been ok. They explained the whole process. Customer service at its finest. Highly recommend

I took my car here to get my tires looked at and they found a leak. They patched the tire up and…read morerotated the tires for $84. They didn't oversell me on stuff I didn't need and treated me well. I will be going back for future car needs. I had to make an appointment a week out, so it is worth calling ahead. Staff was kind and courteous of my time. I got my car back the same day.

Finally found an honest, nice, family-owned auto repair shop. Had a leaky tire that I kept having…read moreto fill every day to every other day. I took it to a tire place and they filled it with a spray and called it good. The next day it was flat again. Took it in to HomeTown and met Clint, the owner. He was very nice and approachable. They dipped the tire in soapy water to see if there was any air leaking out and found three holes in it! They even brought out the tire to show me the holes! They were able to fill the holes with plugs but honestly told me I'm probably going to need new tires soon... which I had already suspected. Granted they didn't do any mechanical work to my car, I trust their judgment and like that they are family-owned. I'm planning on returning for auto work. Hoping they feel comfortable working on imports!

Really positive experience with a tire repair recently. Everyone was friendly and helpful. The…read moremanager, Dustin, was particularly attentive. Nothing about the experience made me question either their ethics or quality of service. I would recommend to others without hesitation.

I ordered my tires online and Goodyear.com and picked my day and time to have them installed. The…read moretires were delivered to Paramount in Rosemount and I was able to drop my car off very quickly and easily. Everyone was very kind and helpful and gave me a correct pick up time for my car.

Never had an issue here. Been going for a few months now. Always quick and I love that they vacuum…read moreoff your mats in the front. Always use a coupon from the yelp app or their website. You do get a 'free' car wash code for later as well. Just like everything prices have gone up but use a a coupon and it's a pretty good value.

We have been going to Protech for years for our auto maintenance. We trust Protech. They are…read morehonest, do a good job and are reasonably priced. Today I went to get my oil changed. I was pleasantly surprised to see that they washed my car mats! They were salty and dirty from getting in and out of the car all winter. Not only did they wash my car mats, they vacuum and I get a car wash included in the price of my oil change. We highly recommend Protech!

First, I have to SHOUT FROM THE MOUNTAIN TOP THAT JOCELYN DEBOLT HAS MADE ME A CUSTOMER FOR *LIFE*…read more(so Discount Tire better keep her around) I'm on a really tight budget at the moment. Needed some tires I had picked up off Marketplace put on the rear of my dually truck (cords were coming through and nearly bald on the outer tires) and had no idea where I could go to do this because I thought the tire shops would only help you if you purchased tires from them. A friend told me I had to go see Jocelyn at Discount Tire in Burnsville. She not only had compassion for my current situation ~ she went above and beyond for me. I was humbled by her kindness and amazing customer service skills. I ideally would've loved to put all new tires on the truck since I pull a 5th wheel, but she never once pressured or tried to upsell a thing. Truck was ready to roll within an hour and when I'm back on my feet you can BET I'm going to see Jocelyn for all new tires for the truck & will refer everyone to this location to see her! THANK YOU!!!

This place knows what they are doing! Staff knows there stuff and it's straight business. You know…read moreyou're going to buy tires so don't come in expecting to come out cheep. You get what you pay for. Best kept secret is. They do FREE tire repair. If they can patch a nail or small gash in the tred then they can fast and free of change. This is my go to place for winter tire / summer tire rotation. It's 88$ and you can just drop your car off! No apt needed.