More disappointment. I wanted to support businesses in downtown Salem, and Vernon's has a nice…read morelocation and the staff is friendly. I brought in a diamond necklace that didn't hang quite right, it keeps facing the wrong way. The girl said she knew just what new setting would fix the problem. I was happy. I waited for months until I got the call that it was ready. It wasn't right. The new setting just kept the diamond from sliding back and forth along the chain, it didn't keep the diamond from turning backside-front. And now the chain has been cut and soldered to a fairly plain basket setting, in comparison to the sleek and sophisticated original setting. You know the bumper sticker around town that says "Keep Salem Lame"? Well, I feel like now I have a lame necklace, courtesy of Salem's most visible jeweler. The employee insisted that "the misunderstanding" was on my part, not the store's. Whatever, I still can't wear the necklace, hundreds of dollars later. (I've been going to jewelers for decades without this kind of problem; I won't go to Vernon's ever again. I waited a long time to make this review because I was trying to just forget about it, but the necklace was an anniversary gift and I hate that it is ruined.)

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to…read moreget the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD.

Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.

Very friendly and helpful people. Knowledgeable and skilled. Well priced. Truly the bestread more

We've had the privilege of conducting business with Brixius Jewelers on a number of occasions and…read morein every instance, we have found them knowledgeable, helpful and reasonable. We won't hesitate to return, and we recommend Brixius Jewelers to anyone in the nearby area.

Really nice person to do business with. Once was just a battery that he took care of quickly, but…read morethen helped get the band sized right, all within the few minutes that I waited. Other time was an old watch that simply couldn't be fixed. The owner was very up front and frank re his not being able to get the parts to fix the watch. After many hours of on-line searching and contact with the watch company, I found out that no one, not even the factory, could fix the watch. This gentleman really knows his stuff and is honest to deal with. Looking forward to bringing some other watches for repair to this shop. Without question the best place for anyone who loves watches.

Always performs an exceptional job. He can repair any watch you take to him. I have used his…read moreservices for 2 years.

Not their fault. My refrigerator was making noise. I had heard that Capital City Appliance was a…read moregood company. However, they are booked up 2 or 3 months in advance. They told me that the coils in my refrigerator may just need cleaning. So, I pulled my frig out, took the back cover off and proceded to clean the very dirty coils and fan. The frig is running quietly and efficient again! No need for a new refrigerator!! Thank you!!

I recently had Capital City repair an element in my stove. For some reason the part malfunctioned…read moreagain. Even though it was beyond the warranty they sent someone out to replace the part and check the wiring......at no charge! I call that standing by their work and generously going the extra mile. As an older adult I appreciate that very much.

Jim is the most thorough and knowledgeable home inspector. His use of the thermal imaging camera…read moreis so helpful to see if a leak is active or just staining from a past water event. Since he knows how to repair everything, he can tell you if this is a super expensive fix or a fairly easy repair. I like that, otherwise buyers can get spooked by a home inspection.

I hired Perfection Inspection for a "check-up" inspection after living in my home for about 4…read moreyears. I'd changed out some appliances and fixed some issues from the original inspection, and noticed a few things over the last few years I wanted a professional opinion on all at once. Inspectors, in my opinion, are the absolute best for this, because they have a bit of experience with everything, but no incentive to scare you into into bigger and bigger maintenance/repair jobs. I couldn't be happier with my decision to hire them. From the moment I inquired about their services, Perfection Inspection was attentive and responsive in their communication. Jim was both professional and personable. After he arrived, he indulged me with some conversation about the home, his experiences with homeownership, my dog, etc. Jim is such a comfortable person to talk to that, before I knew it, I'd already wasted an hour of his time! Once his ear had been thoroughly talked off (not that he raised so much as a word of complaint) he was extremely efficient in his initial survey of the home. Within 45 minutes, he'd checked over the entire exterior and garage. He checked in with me and told me his findings so far, heard my concerns, and answered my questions. I was thrilled to notice that he'd paid extra attention to the concerns I had raised during our first conversation. This "efficient but thorough examination followed by check-in and Q&A" repeated 3 more times, once each for the interior, the attic, and the crawlspace. Not only did Jim find more than the original inspection or the initial building inspector did, he also took the time to make sure I understood the severity of the various issues and what options I could pursue for fixing them. He gave candid advice about what could be DIY'd, what should be hired out, and on what timeframes he'd recommend various jobs be done. Already, this would be easily worth the $450 I paid, but what has secured me as a "shout from the rooftops" advocate is the extra care Jim gave to my home. He spotted an issue with one of my windows and walked me through how to fix it then and there -- the kind of thing I've had on my to-do list for a year but just didn't know how to tackle. He was extremely respectful and careful of my belongings (and I'll be the first to admit my lack of tidiness -- there was much more of my junk laying around than there should be!) Finally, he was patient and kind to my overenthusiastic puppy, even checking with me about how to help keep the pup safe as he went in and out of the building. Hire this man. If you're a seller, have him check your property before you sell. If you're a buyer, rest easy knowing that if Jim misses something, it's probably not something you'll ever need to notice.

Brought my vacuum to this place to be cleaned out. They did an extraordinary job and for reasonable…read moreprice. Nice staff and shop. Will return, and already referred to friends. Great place

I was looking to replace my 22 year old canister vacuum. I ended up at Vacuum World, and Derrick…read morehelped me. I ended up buying an incredible Miele. He took time and answered all my questions. This store serves an important role in the community. There aren't many vacuum repair and sales stores left, and these folks are worth patronizing. They have a good selection of vacuums and floor care products, and they're friendly and fair.

On the recommendation of our contractor, we contacted Master Appliance to look at our 6 year-old GE…read morewasher. Scott came out to look at it and told us it was at the end of its life cycle. If he did try to repair it, he would have to take it back to their shop and the labor/materials would be more than half the cost of a new unit. Master Appliance sells Speed Queens and the cost for the washer/installation/delivery/haulaway was much cheaper than Lowe's or Home Depot to replace our current GE model. Plus, they delivered and installed it the next day. Family owned and local. Will not hesitate to recommend and refer.

Our microwave stopped working and we reached out to Master Appliance for a service call. Marco came…read morethe very next day, was cheerful, friendly, and very knowledgeable. We were told that he would arrive between 2 and 4 pm and at 1:55 pm we got a call that he was on his way. The professionalism and respect for our time is SO appreciated. Unfortunately, he suggested that we replace the microwave (not surprising since it was pretty old) but he called the store and had a recommendation on a replacement, quoted a price and even scheduled the install. Great service. Thank you, Marco!