Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.

Sam was great! Went in for a black Omega Seamaster Diver 300 that he had on a rubber strap, a…read morenumber of weeks ago. Although it wasn't "the one" I had told him I was really looking for a blue dial on a steel bracelet. Thinking it was going to be another 3-6 months until he got something in, and probably wouldn't have remembered... A week or two later I got an email that he got in the exact one I was looking for! With 4 years left on the warranty still! So I made an appointment to check it out, thinking it wasn't in that great condition and was SUPER surprised it was in much better shape than I thought. So I pulled the trigger! All in all a great experience. No haggling. A fair price. And really professional in all our communication. I couldn't ask for anything more! And really happy with the purchase and service! Now I know why they've been in business for so long. I honestly wouldn't get a high-end time piece anywhere else.

Have only been to the new location on SE Ash, but fantastic store. Definitely check out the website…read moreto get an idea of what you want to look at, but if you don't, no worries. Friendly nonjudgmental staff and the selection is ever changing. Brought the husband here to pick out a favorite and he had a blast (and a tough time choosing just one). Highly recommend

Excellent Service. Looked at my watches and repaired on the spot and I was charged a minimal feeread more

I love this store. It's a pleasure to deal with someone who really knows his business, especially…read morewhen so few people know how to fix things anymore. I was there recently with a music box, thinking maybe he could fix that as well. He doesn't do music boxes - but he not only steered me to a store that does (and gave directions), he called them to make sure. That's going above and beyond. I think this is one of Eugene's below-the-radar gems.

My friend and good customer, brought me to SJ so I could sell gold jewelry. The folks were so…read morefriendly and helpful. I must say the service provided rivaled the best couture shops in Europe! I appreciate their fair pricing and again a wonderful experience. Highly recommend!

I'm not sure what's happening with this business, but my experience with customer service was poor…read more I don't have a lot of jewelry, but I aspire to. I'm not a wealthy person and I strive for quality at the best price possible. Recently I lost a 2 carat natural diamond from my wedding ring. I replaced it with a fabulous, spectacular-looking lab-grown diamond after spending hours vetting stones and discussing the process with experts. I bought the stone from an online wholesaler and got an incredible deal. We're relatively new to this area, and I worked with an excellent jeweler in Lincoln City a couple of years ago. The work was outstanding but the customer service was meh. I wanted to try someplace else. My husband went to SJ to sell some gold and liked Stewart, the owner. We decided to use SJ to restructure and rebuild my ring with the new stone. Not a huge project but highly significant in my 25 year marriage. Our first meeting with Stewart was good. I liked him, he was engaging, and I hoped I could build a relationship with him as I had with the guy who did all our work when we lived in CA. Stewart told me the ring would take 4 weeks. I didn't question it. Fast forward four weeks. Stewart called me and said his jeweler had gone on vacation and it was going to take longer. Fine. No problem. Good things are worth waiting for, right? I decided to pay the bill at that time and did it electronically with Stewart directly. It was nearly a thousand dollars. Stewart told me he was personally going to pick my ring up from the jeweler, that it was done, and he'd have it ready the following Monday. We called Monday. When I spoke to the nice young woman on the phone, she told me Stewart wasn't in and she knew nothing about the ring. Hmmm. We requested a call back which came the following day. Stewart told me he had an "old, slow" jeweler and the ring wasn't done. He then said I could pick it up at his Florence store the next day by 11. Hubby called before we made the 60 mile round trip. He was told the ring was done and to come get it. We drove down at noon. We walked in and saw Stewart and his employee chatting. No one greeted us, and we waited about five minutes before anyone spoke to us. Oops. Ring is not done. Sorry! Come back in 45 minutes. I had a bunch of people coming for the holiday. To say I was on a tight schedule would be to put it mildly. Nonetheless, we went, had lunch and came back in an hour and a half. Ring was not done. No one even acknowledged our presence, and we waited while Stewart spent 20 minutes with another several customers. I was getting heated by this point. By the time we left, which was 4 hours after we were told the ring was done, I had no desire to work with Stewart again. We paid for an appraisal and I had to remind him to do it. We waited for that too. He then told me I owed him the sum I'd already paid to him, on the phone three days before. When I reminded him of that, he hesitated and then said "Oh. That was you?" Like he had no clue who I was. I hate having my time wasted in a customer service setting--in any customer service encounter, really--but particularly when I know I'll have a decent amount of business in the future and that I'm an excellent referring client. Also this was a big deal for us. Obviously not to Stewart. We had another ring resized and cleaned etc. at the same time as I dropped off my wedding ring. Although I was told the ring was ready, it was not at the Florence store when we went to pick it up with my wedding ring. It was included in the money I paid in advance. Stewart told me that he'd left it at the Newport store. Several days later I came to the Newport store (40 mile round trip) and guess what? It wasn't there either. All told, I tried to get my second ring four times before it was eventually located. Of course, I was told by the clueless salespeople that I owed 144.00 for the work. Unbelievable. I will NEVER patronize SJ Custom Jeweler's again. It's ironic that when you look at their site they claim to "LOVE" their customers. Yeah. No. I've struggled to understand the behavior, and I conclude they deal with a lot of seniors. As a rule, we can be a vulnerable demographic with more money. I hate to think a small business would exploit that.

Friendly staff and Anthony especially was a huge help! He quickly acknowledged my needs and offered…read moreme various good choices, not only that but the gift recipient ended up absolutely loving her gift! Huge shoutout to this Harry Ritchies

my husband bought me a necklace maybe a year ago and I've had to replace the stupid chain three…read moretimes now!! my $20 chains that my kids have gotten me last Years!! NEVER PURCHASE ANYTHING FROM THEM!!! If I could give negative stars I definitely would!!

When I was in Springfield looking for another shop, I stumbled upon Celeste Watch Company. Such…read morebreathtaking art. The woman herself, Celeste, was at the shop when I stopped in and was so warm and welcoming. They have a variety of designs. I especially liked the one with a peacock design, and there was one with some leaves blowing that I was quite taken with. I also saw a beautiful one with a compass rose that was a wooden dial. There was even one with a Sasquatch! They also take commissions and you can send a photo of your pet with which they'll create a watch face. You can't get more unique than that. The watch materials may include wood, mother of pearl, abalone, and so on which makes them really just stunning. I'd love to get one of these sometime because they of course are practical but they're also a beautiful accessory and fashion statement. I was given an Apple Watch that I never actually wanted (it has a couple useful features) and can go many months without wearing or thinking about, but something like this would feel much more practical to me (if for no other reason than having to charge up a watch is just ridiculous to me). I think at some point I'll be back in person or via their website to buy one of their pieces--it's a matter of narrowing it down to which of a few designs I really want.

From the owner: We design and sell original handcrafted watches. We do not buy watches from the public, or service…read moreand resell other brands.

John services Accutron from the world over. Fortunately I'm local. I brought my 1996 Accutron in…read morefor evaluation. He inspected to watch in my presence. Indicated it needed a new battery as the old battery was corroded and had possibly damaged the mechanism. And it was pretty dirty and dry. He did not pressure me to have a service, but it was clear to me that I needed one. Which he did in one day. I had researched service 15 years ago elsewhere, and he was certainly in line, considering the passage of time. Very open guy, showed me his tools, and his methodology. Very happy with the result. Extra credit: since mine is a 14Kt gold case, he gave me the weight of the gold after taking out the movement, etc. This helps me value the watch at least on the value of the metals alone. This was useful information to guide my decision to do the necessary maintenance to keep this beautiful timepiece up and running.

From the owner: At Accutron only service and sales, we're more than just a watch brand. Our heritage is deeply…read morerooted in the history of watchmaking, and we're proud to continue that tradition today. From our Swiss-made movements to our handcrafted leather straps, we're committed to quality at every step. We offer a wide range of collections to suit any style, from classic dress watches to rugged sports watches. Our collections are inspired by everything from the great outdoors to the world's most iconic cities. Whether you're looking for something timeless or on-trend, we've got you covered.