I had some jewelry looked at by the owner, and he graciously gave me some solid advice about some rose gold and 18 karat pieces! Rebecca Axmaker The TRUNK read more

More disappointment. I wanted to support businesses in downtown Salem, and Vernon's has a nice location and the staff is friendly. I brought in a diamond necklace that didn't hang quite right, it keeps facing the wrong way. The girl said she knew just what new setting would fix the problem. I was happy. I waited for months until I got the call that it was ready. It wasn't right. The new setting just kept the diamond from sliding back and forth along the chain, it didn't keep the diamond from turning backside-front. And now the chain has been cut and soldered to a fairly plain basket setting, in comparison to the sleek and sophisticated original setting. You know the bumper sticker around town that says "Keep Salem Lame"? Well, I feel like now I have a lame necklace, courtesy of Salem's most visible jeweler. The employee insisted that "the misunderstanding" was on my part, not the store's. Whatever, I still can't wear the necklace, hundreds of dollars later. (I've been going to jewelers for decades without this kind of problem; I won't go to Vernon's ever again. I waited a long time to make this review because I was trying to just forget about it, but the necklace was an anniversary gift and I hate that it is ruined.) read more

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to get the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD. read more

I stopped in to get my wedding rings cleaned and was helped immediately. Initially, they quoted me a fair price for cleaning, but after inspecting the rings, they mentioned they didn't need much cleaning. Instead, they shined them up beautifully and didn't charge me a thing! The customer service was exceptional, and the shop floor was absolutely gorgeous--I'll definitely be back for future needs (and maybe something new)! read more

We found Vernon jewelers looking for a place to get a ring appraised. Also to have a ring sized. They instructed us as to the best way to size the ring. We found their prices to be very fair. They completed the work in a timely fashion. Love the customer service and staff. They are friendly and very knowledgeable!! Definitely a customer for life! read more

The best jewelry store in town. They fixed my engagement ring so well and then did some extra work to make sure that nothing else went wrong. I will go back for all my jewelry needs they created a customer for life by the thoughtfulness and kindness. read more

Worst customer service I've ever experienced. Was told a different story every time we spoke. Asked to speak with Alan but was never contacted by him regarding the situation. Told it would be 6 weeks to replace a prong. One story after another. read more

Wanted to a follow up on last review. I brought my ring in to check the prongs and one was broken. I left the ring for repair and was told it would be 6 weeks to repair. After 3 business days I returned to cancel the request but was denied my ring back saying he was out of town and were unable to get in the room that the ring was locked up until he returned to town. After much discussion I was told that they would call me that afternoon. They had said 90% of the work was done and my ring would b available for pick up the following day. When I picked up the ring, he had destroyed my diamond, there are large cuts on both sides of the ring. So sad the a man calling himself a certified jeweler would destroy an heirloom diamond wort over $10,000. I have waited many months before writing my review due to being so upset. Please do not trust these people with your valuable jewelry. I pray for you daily. I want to cry everyday when I look at my ring. read more

13 minutes ago Alan likes to make promises that he can't keep and then shifts the blame to his customers. He offered to put two rings on consignment and couldn't even give an appraisal after 3 months. He drags you along as if he will get it done. We shopped at this store for over 20 years - not any more. He was very disrespectful and exploded with a total loss of composure. Word of mouth will be my way to divert potential customers to someone that deserves it. If I could give a zero star rating to Alan, I would. read more

Alan and the entire staff at Vernon Jewelers are the most helpful, encouraging and supportive people! My fiancé and I went here and they made my dream ring come to life! Alan searched for a beautiful diamond that was in our price range. I had a repair a few months ago and he was so kind and fixed it fast! I've loved every experience I've had with them! Definitely a place to stop in if you're considering getting engaged and want something more localized and personal than the average chain jeweler! read more

Vernon Jewelers - A picture of the ring!!! - Jewelry Near Me - Salem, Oregon

If you are a new to buying jewelry or have been buying for some time and need additional professional advice, this place is perfect. Most places don't even come close to the integrity this establishment has! I truly can't thank you enough for helping me and going the extra mile to make sure I am happy. I highly recommend Vernon Jewelers, you will not be dissapointed! read more

Liars. We have a "replica watch" and Vernon's replaced the battery once some time ago, quickly and kindly. Needing a new battery we went back. After three months of lying about it taking time to get the battery, to disassemble the watch and reassembly... with each step, being VERY demeaning about this being a "fake"... finally they call saying the Fake Watch is ready. We get there to find they broke the watch... and they blamed us. I am beyond disappointed at their elitist attitude and lack of responsibility. Terrible customer service, demeaning and lack of ability to simply say we messed up, I'm sorry.... read more

I bought some jewelry at an estate sale for my girls, but they didn't come with boxes which I desired to make the gifts more presentable. Unaware of where to buy jewelry boxes I first went to Jacksons. They looked at me as if I was out of my mind. Apparently they weren't in the business of selling boxes. Next I went across the street to Vernon's and Alan was kind enough to let me pick out what I needed from a collection of old boxes he had collected over the years. When I asked him how much he simply said, "No charge, have a nice day." That's the kind of hometown spirit I can appreciate. read more

They charge an exorbitant amount for a minor repair...ridiculous. Save yourself the money and go elsewhere.

Vernon jewelers is one of the best Jewellery shops I've been to. They always have spectacular pieces and go above and beyond to work with anyone's idea or price point. They do tons of beautiful custom work and when it comes to the important every day things - like ring resizing and watch band adjustments - their prices are reasonable the work is reliable and it's always done quickly. They work with you and care about your piece. They know how personal jewelry can be and I know what I'm getting every time I need their help. read more

Great customer service. Knowledgeable staff. Excellent selection. I looked at many options before deciding on this family owned store with a decades long history in Salem. They are the real deal! read more

The owner Alan yelled at me on the phone and then in his storefront because I was 1) unhappy with the repair work they did that lasted less than 90 days and 2) was not pleased with his offer to fix it for free after he had shouted at me. I tried to retrieve my ring without dealing with him, but he was waiting for me and seemed hopped up and ready for an altercation. I was already unnerved and I told him I didn't want to have a conversation with him, just wanted my ring. He really seemed to want a fight from me and was disappointed that I continued to ask "why do you want to engage in this behavior with me? I'm trying to leave". His behavior and temperament were shocking. I have never had such a frightening experience with ANY business, let alone an owner/manager. I would never go back read more

Do not shop at Vernon jewelers. Bad bad bad customer service. Dishonest and incompetent. Don't waste you time here. We buy alot of jewelry and we would never go back. I will be updating this review as the situation continues. Waiting for them to right the wrong. read more

They have a fantastic selection of watches, customized jewelry pieces such as rings, bracelets, etc. I have been here a few times, the last time I had to get a ring fixed that I purchased when I took a trip to Hawaii. I had excellent customer service, it cost me $25.00 to fix the gold ring, but I was able to get it by the next day and it looked better than when I purchased it in Hawaii. If you want great customer service and a perfect experience, come here. read more

We had an incredible experience with Vernon Jewelers. We purchased a custom made engagement ring and it turned out PERFECT! Alan was very knowledgable, helpful, and did everything we asked for. And the price was amazing! We shopped everywhere between Salem and Portland and Vernon Jewelers had the best price by a landslide! Make sure to stop by when looking for engagement rings or other jewelry, we are so glad we did! read more

Incredible people. The owner and staff were nothing but kind and helpful. The work is outstanding.

Terrible, I was to by their repair/appraiser that he could fix my watch. I left it with him back in the beginning of November, checking back in every two weeks. He continued telling me that he had not gotten around to it, so I finally gave him a month, and a half with no contact. Today I get a call from them telling, me "We can't repair it so would you please come pick it up as soon as possible" with a snippy attitude. read more

I cannot say enough wonderful things about Vernon Jewelers. From the moment I walked in, I was treated with warmth and respect. My now-fiance brought in an idea of an engagement ring that he wanted an estimate on, and the staff was so excited to do the custom work. The ring turned out so beautifully and was very affordable. They walked him through every step of the process and he spoke very highly of the owner. My experience with Ariel and Desiree was great- they are very knowledgeable and kind. A friend of mine also had her engagement ring custom made at Vernon and spoke very highly of her experience. I would recommend them to anyone! Best jewelers in Salem. read more