My mom was a patient at this facility for two weeks. Food decent nursing leads little to be desired…read more20 to 30 minutes for someone to come to your room. The nurse to patient ratio is below standards many of the CNA's and help speak Spanish only! Which I have a problem with the requirement should be bilingual. The nicest part of this facility is the lobby once you go through the lobby doors it's a different story. Keith, who is the administrator Didn't have time to talk to a family member because he had an important phone call. I guess I know where their priorities lie. Certainly not with the patient. Also, my mom was supposed to have adequate physical therapy in order to go home independently however that did not happen and I applied for an appeal which was denied because the facility went from one day saying she needed more time to the next day saying she would be fine to go home and that she had met her plateau. Obviously there was a change in charting. Due to the pompous director of physical therapy who really lacked compassion. If you have another choice, besides this facility to put your loved one in choose a different facility!

Inhuman, incompetent and unmanaged. No one cares, nurses override doctors instructions (to the…read morepatients detriment), social interactions with patients is abhorrent. Do your loved one's a favor and do not admit them here.

Canterbury Tower is a continuing life care retirement community (CCRC) located in Bayshore…read moreBeautiful here in Tampa Florida, & prides itself on its 35+ year history of stability and acclaimed services to the residents of Canterbury Tower & along with any unforeseen circumstances of life, Canterbury Tower also provides a highly acclaimed skilled nursing center ! This Place is simply beautiful ! Panoramic views of gorgeous Tampa Bay and the city skyline serve as the magnificent backdrop for this world-class retirement community continuum of comfort, convenience and long-term care. As a resident of Canterbury Tower on majestic Bayshore Boulevard - one of Tampa's most distinguished addresses in South Tampa, FL - you're able to experience all of this and more. Please Visit Canterburytower.org for More Imformation ! This information provided is a short & sweet summary of information provided directly from there website saved you guys tons of reading lol I used to work here lol and noticed no information posted about this establishment so as and elite yelper it was my pleasure!

From the owner: Canterbury Tower is a Type A Continuing Care Retirement Community.read more

I will reserved my whole story for another day…read more I was asked by the administer if my father coded, would I want him resuscitated? My answer, how would you know if he coded, I have been here for hours at a time and not once has anyone come into the room. Resuscitation would be a little late.

If I ever need a rehab center, Bayshore Pointe is the place I want to be! A family member recently…read morewent there for rehab after a difficult hip replacement surgery. From the moment you walk in the door you are greeted with a friendly smile and offers to help. The reab staff was wonderful and caring. I also observed them in their recent efforts to evacuate all patients as hurricanes were approaching. The entire staff worked tirelessly to make sure everyone received their rehab care and safely transferred everyone to another facility. They all put in horribly long hours and performed back breaking work. Their patients were all treated with an incredible amount of care and patience. I have nothing but wonderful things to say about the rehab staff at Bayshore Pointe!

My husband was in Brookdale Pointe Pointe West in Bradenton, FL. After 2 weeks we made the…read moredecision to move my husband to a different community as it was obvious they did not have enough staff to care for him. He wandered the halls at night, calling me lost. Where was the staff? His room smelled, the food was less than appealing, the staff was rude to my son when he visited and asked questions. The head nurse left the week after Doug entered. A traveling nurse took her place. She was not there consistently to see what was happening. The Executive Director that was there when I husband entered was temporary. The new Executive Director told me she was in training. When I told her of my concerns she said she agreed with everything but she was in training and would take time to make the changes. I'm sorry, I wasn't going to leave my husband in a facility that didn't have their act together. I just received an invoice. I paid with a check for the first month and had given them 2 week notice of the 30 days they required. The invoice does not reflect any of this. Now I need to follow up and get their billing fixed. This facility seems to be going through many changes. As a result, I don't think they are organized in any department. I would not recommend Brookdale Pointe West at this time.

Building is not structurally sound. 99% of the building got water damage. Suspect bad roof and or…read moreold windows. Unable to retrieve mother's clothing while in the hospital. They gave me two opportunities then pulled my request. Suspect personal property damaged. Piss poor management. Charged for the month of October and not able to reside. Not shipping her to Ocala. Restaurant is horrible just as well. Only positive is scenic bay view. Protect your family. Skip this place.

Shameful behavior by managers, they gossip (We have heard them from the front desk in their…read moreoffices!!!!! I said something to the concierge and she rolled her eyes like this was normal behavior!), they LIE and they are simply highly inexperienced at their jobs and at life. It is like speaking to children when there is a problem, when we told them we were disappointed in my loved ones care (teeth not brushed, cold showers (a care staff told us the water temperature has been cold for days), talking meanly to them, loved one sat in feces and urine for hours and they lie and said that never happened. YES IT DID! We complained many times with no action and we have talked to other family members and they complain too. No action! UGH. Hire experience not children! It is expensive, there is a huge lack of leadership and issues with them just keep mounting and mounting. SHAME ON YOU ALL!!!!

Worst experience ever! Pretty on the outside...Horrific on…read morethe inside! My loved one was rarely bathed, was always wearing soiled undergarments and there was dried feces all over his sofa, carpet, toilet and bathroom floor. I usually found piles of soiled undergarments in his bathroom. He obviously never received assistance to clean himself. The smell was unbearable! I made the necessary arrangements to have him taken to the salon on sight, for haircuts, shaving and nails trimmed. I had to complain every week and send pictures of him to ever make this happen! The laundry is heaved into the closet or piled in the living room. I've shared pictures of his horrific conditions with the director every week! No one there cares! I've seen many residents being neglected, most recently a lady in a wheelchair begging for water for 20 minutes! They only want to rent apartments!

After using multiple agencies we finally found one that checks all the boxes. My grandmother was in…read moreneed of care due to having a stroke and heart issues. This company is the only one to provide real quality care. They were professional and very compassionate. The caregivers she had were always on time, knowledgeable, compassionate, and did not call out! My grandmother passed away, but there is no other agency I would call if we were ever in need again. Thank you Heart2Heart and you are a valuable resource in Manatee County!

A+ service and very professional staff. I was skeptical about having a helper come to my home but…read moreI'm so glad I had a change of heart.