They are wonderful and the people that work there are all so nice & helpful! They do fun activities…read morewith the residents and make sure everyone is taken care of!

This is an Assisted Living facility that provides 24/7 care. Takes insurance, it pretty big and has…read moreseveral of residents. Nurses and aids are around the clock and the residents have activities and meals prepared for them. very clean facility!

After several site visits to facilities in Northeast Pinellas (Clearwater/Safety Harbor/Palm…read moreHarbor) and in Northwest Hillsborough, I selected the Evergreen (Alzheimer's) Unit at Arbor Terrace Citrus Park for my father. He has been in their great care for 5 months now, and our entire family is very pleased with all they do for him. I visit at many different times and find every team member of every shift to be compassionate and loving for all of their residents. Dad is treated with dignity and respect. The service attitude is modeled throughout the entire complex. The facilities and grounds are beautiful and well kept. I only have one negative -- cell service is spotty indoors, but that gives me more reason to take Dad outdoors to explore the gardens (and beyond).

My father-in-law has been in this facility for about a year or so, he started in the main assisted…read morepart and then was moved to the memory care section. For the amount of money they cost you would think you would get adequate care. They take his laundry basket to take care of his clothes and don't return it for several days. He ends up not having any clothes to wear until one of the sons goes to the desk to complain. Because he doesn't have clean clothes to put on, his bedding gets soiled and they leave it like that, so we know he is not having his bedding changed in a timely manner. As health care providers, it is their responsibility to make sure their residents are cared for with dignity and respect. Thankfully he has family visit several times a week to keep up with the situation, God help any resident that doesn't have family nearby. There is another resident that is allowed access to others rooms and he steals things from them. I would never recommend this facility to anyone who loves their family member.

New facility for assisted living with a wonderful happy attitude of all personnel working there and…read moreresidents! What a concept caring loving and happy attitude! Everyone should take lessons from this assisted living facility. My mother has now moved in officially and is enjoying all of the Activities and caring happy wonderful staff, did I mention they actually care! Also the food service is beyond excellent! Bill the chef allows food service from 7 to 7 meaning they don't have to be in the dining room at a specific time to get any service, or food! He has daily marvelous creations and we as a family have eaten there many times and are extremely Impressed with the food service!

I moved both of my parents into Allegro at the end of 2020 (during COVID)--it's been almost four…read moreyears later and when I look back it was one of the best decisions we ever made as a family. Not only is the facility clean and beautiful but every single person that works there is the best of the best...especially the nursing staff. They truly care and they truly put their heart into taking care of our loved ones. Both of my parents have stage 4 cancer along with other chronic conditions but they have thrived here because they get great care and all of their needs are met. The proximity to TGH is a blessing. Between the two of them, there are quite a few medical appointments -- but the Allegro driver takes care of transportation. There have been a few times that they needed around the clock care and/or emergency services and the team at Allegro took care of everything or made care plans -- the communication is always outstanding and transparent. It is wonderful to know that you can trust them. I can't begin to express how thankful I am for the peace of mind they have given me and I have knowing that there is a great community of caring staff, a great group of other residents and so many activities and outings. Because of them, I get to spend precious time with my parents... instead of trying to be their caregiver.

I have worked at this community for nearly 10 years (I started a year before we opened). We have…read moreincredible longevity with our leadership team and are very much a family. We treat each resident like our own family, and their families become part of our extended family. It is a culture of love, respect, and service.

My mother lived in Austin House the last four months of her life. The staff there is incredible…read moreand during the four months that she lived there, I was completely confident that she received the best care possible. All of the ladies are unbelievable caregivers and truly care about the residents. That is a very rare thing to find. If you are looking for a place that will take great care of your loved one, I highly recommend Austin House!!

My MIL lived at the Abigail for the last year of her life. I can truly say that Estelle and her…read morestaff took care of her as though she were part of their family. If you have a loved one that needs to live in an ALF, I highly recommend checking this place out. It's the closest thing to having them live at home. Marilyn Messina

My father in law lived here for four months before he passed away…read more He was 84 and had some dementia, anxiety, and advanced emphasima -which eventually took him. He suffered servere anxiety attacks, had outbursts of fear and terror and was often inconsolable. Because of this, management demanded that the family hire an outside agency to sit with him at night (at extra cost) because that service isn't covered under their already exhorbitant fees. We did. But, rather than show compassion or pledge to help make this mans last days more comfortable, he was deemed a nusance. Joyce Mitchel, the resident "advocate" requested that the family make plans to relocate him, adding enormous stress to all involved. At this point he was evaluated and determined to be in need of hospice, - he passed within days. This facility claims that they supply caring and dignity to those in their most difficult days of life, but there are those at Canterbury who in my opinion, very much lack compassion, shirk responsibility and lust for their own convenience. We are disgusted.

My mother spent her last four years in the tower, in independent living. She had an unexpected and…read morerapid decline which led to my seeking her admittance to the health center on a Saturday. After several attempts to get information, I was left hanging with no one telling me whether any beds were available that day or whether anyone could be admitted on a Saturday. I turned to hospice, which responded immediately. When hospice tried to bring a hospital bed into my mother's apartment, however, the manager of Canterbury, Caridad Vinas, refused to allow it for reasons ranging from regular electrical blackouts to loss of licenses. I finally had to sign a piece of paper taking full responsibility for the bed. Ms. Vinas vowed to have my mother moved to the health center first thing Monday morning. When my mother died at 3:00 a.m. on Monday, I sent a message to Ms. Vinas letting her know that my mother had died and that hospice would be removing the bed. I never heard a word of condolence or anything else from her. During my mother's four years in the tower, she loved her apartment and loved her view, but we both found the management quirky. The facilities were full of potential hazards for the senior citizen population -- pot holes in the parking lot, slippery surfaces on the sidewalks, salty, fatty, and sugary food, no trainer in the fitness room, only intermittent classes on balance and strength training, and more. Scheduled outings left senior citizens at concert venues 45 minutes before the doors opened. My 89-year-old mother was once left at a concert venue late at night because she hadn't signed up for the bus. Information on construction projects, changes in routines, and more was impossible to come by. The monthly newsletter is printed in colors and fonts that are difficult for elderly eyes. My mother's one stint in the health center horrified her for many reasons, the biggest one being that the patients who needed assistance eating weren't given any and instead were left hungry.

My mother is currently there. She was there for quite a while before falling g while walking g…read morearound d the yard and being f hospitalized. Before falling she was dressing g herself , eating f herself, able to walk and go to bathroom herself. After the fall she is now pretty much incapacitated and is either in a chair or bed all day. She can no longer walk around d. The point is that the place was great while she was able to do all those things herself. Now that she needs help for everything g it's just as bad as all the other places out there. Crappy help that they are afraid of because they can't afford to have them leave so they cater to the help Instead of to the patients. It's not as bad as other places though. But it's also not cheap.

My mom has been here for about 6 weeks. Before this, she was in a facility in Spring Hill, Fl. The…read morecomparison between the two facilities is night and day. The staff is wonderful and very caring, from the medical staff to the cleaning staff; everyone watches out for the residents and shows them respect in spite of their disease. The place is clean. They keep the residents busy. The best for me is that they communicate with me constantly and never make me feel like I'm bothering them. In fact, they thank ME for my time. The doctor there is wonderful. I just can't say enough about this place.

Haven Place 21 is beyond incredible. The facility is nicer than many 5 star hotels, the food is…read moredelicious - each plate is made with care and served on beautiful dishes that they even change up for holidays and special occasions- it's amazing. The team that Rosa Harris has working with her are so caring. They take their time with each and every resident and learn the particular nuances of each resident and align their care to them. Activities are on going and I wish I could have signed up for the beautiful manicures they give. If you are looking for a true home for a loved one and you are lucky enough to get a spot for them at Haven Place 21 you will be overjoyed by the care and love your loved one will receive while living there. There truly is no finer place to live.