I am extremely disappointed with the lack of communication and follow-up from your office regarding…read moremy treatment plan. May 20: My consultation was scheduled for June 24, and I provided my insurance information at that time. June 24: My appointment was canceled by the office due to staff being out, with the next available appointment not until July 6. July 6: I was informed only after arriving that my insurance could not be verified, despite having been submitted 47 days earlier. After my consultation, I spent approximately 20 minutes locating my policy number and watched the information be given to Vickie. I asked if I should wait while my coverage was verified and was told there wasn't time to complete my treatment plan that day, but that I would receive a call the following day. July 8: After not receiving a call, I contacted the office. Vickie asked if I had found the policy number, although I had already provided it on July 6. I was then asked to contact my insurance company. July 9: I confirmed my insurance was active but still under my maiden name. I accept responsibility for that oversight; however, it could have been addressed well before my appointment had I been notified when my insurance was first submitted. I provided the updated information and was told I would receive my treatment plan on July 10. July 10-16: I received no follow-up. My multiple calls on July 15 and July 16 went unanswered, and when I finally reached someone by calling from a different phone number, I was placed on hold for Vickie and never received a return call. I understand that only one person prepares treatment plans, but repeated promises of follow-up without any communication are unacceptable. It is frustrating to feel as though I have to repeatedly pursue a practice with which I am prepared to spend thousands of dollars. Timely communication and honoring commitments to patients should be a basic expectation.

I had to get my wisdom teeth moved and was referred here from my dentist. The staff was so friendly…read moreand made me feel so comfortable and at ease before my procedure. They were available for any follow up questions we had after surgery. Would highly recommend.

I would highly recommend this place. The dentist she was really nice and the staff was really nice…read more I went in for my very first appointment and I expected I had to come back to get my teeth cleaned cause that's what most dentist office do. The dentist said no, and she clean my teeth right then. Also got off the stains and spots that I were embarrassed about. Place is chill, definitely check it out. Also, the ladies up front are very nice and very helpful.

Awesome care and commitment to patients. Thank you for serving my family for 19 years! Excellent!read more

TOP NOTCH! Excellent experience every time. The friendliest dental care staff, excellent work, and…read morea great place to lie back with your mouth all the way open. I highly recommend.

Always a short wait time, kind and patient staff. Easy to…read moreschedule appointments with and they send lots of reminders

Dr. Koch is by far the best dentist I've ever had - and I've had a few. Three different dentists…read moreand two orthodontists to be exact. Dr. Koch will be my dentist until he retires - he's that good. The staff in Dr. Koch's office is similarly amazing. Very friendly and always helpful. I'm currently in an Invisalign treatment and couldn't be more pleased with the progress. Anyway I'll keep this short and wrap it up by saying I highly recommend Dr. Koch for whatever dental needs you may have.

My experience with Dr. Koch and his staff has been phenomenal. They are all extremely professional,…read morekind and helpful. I have been driving from Huntsville to Birmingham to see Dr. Koch because I believe he is the very best in our area. The drive is worth receiving his care.

Dr. Rich is truly amazing. Her bedside manner is exceptional, and the entire team is such a breath…read moreof fresh air. From the moment you walk in, the environment is warm, welcoming, and filled with genuine kindness. This may sound unusual, but they feel like family, and I believe they are truly blessed. My visit today was exceptional, as always, but this one was different. My heart was heavy, and my plate has been so full that I couldn't hold back my emotions. Dr. Rich became more than my dentist today--she was a compassionate shoulder to cry on, and that meant more than words can express. I truly believe God allows people to cross paths for a reason, and today was about so much more than a dental appointment. It was a reminder that kindness, compassion, and genuine care can make all the difference in someone's life. Thank you, Dr. Rich, for lifting me up in a way you may never fully realize. Your kindness will stay with me long after today's visit.

The team here is super kind and informative! Answering all my questions and took time to assess my…read moreneeds and connect with me as a patient and as a person.

I hate the idea of going to the dentist. I avoid it. I have been to them 3 times now. every time,…read moreThey put me at ease. they laugh with me. You feel that they want you to be comfortable and do what they can to make you feel so. The first cleaning was hilarious. Our back and forth wasted 15 minutes of her time. The first crown was intimidating. But he inspired trust in me. I broke my tooth! they looked at it IMMEDIATLY and scheduled a same day root canal. The 2nd crown was easier as she and her assistant were angels. my oral surgeon was..... OK. UAB or some shit.

Dr. Luna was highly unprofessional , I paid for a root canal in December(in good faith), however…read moreI'm super busy with my career and I knew that I would not be able to get back in until Jan. 2024. When I return in Jan.for the root canal Dr. Luna did not numb me well , proceeded to drill when I opened my eyes he knew something was wrong he proceeded to tell me that he was attempting to save the tooth by filling the tooth, however I paid a root canal(suspect to say the least). I said Dr. Luna I paid for a root canal? He proceeded to do the root canal. He placed me on an antibiotic after the root canal and a week later the top right side of my mouth and face were in a pain I can't began to explain, I went back to Dr Luna and he looked at the X-rays and told me there was nothing wrong other than he needed to adjust my bite ( drilling again). I left and that night the pain came back even worse, I called the office a lady answered and I explained to her the issue , she said let me look at your chart , guess what ? She saw a cavity and a filling that needed to be replaced ( that's the lie I spoke of earlier that Dr. Luna lied about). I asked to have my records transferred and they gave me this spill about no we don't want you to go anywhere else come back in so we can rectify( excuse me I most certainly will not). I had already set an appointment at a different dentist( amazing chair side manners and experience). The new office informed me they would have my records transferred and not to worry. I have to return to Dr. Luna because I have paid for my procedure already and they have to place my crown , but when I tell you I don't want to because of the experience I had it's just not enough explaining I can do. I would not recommend Dr. Luna to anyone , they claim to be so Christian beware of wolves in sheep clothing, when you are a true child of God you don't have to speak it The ACTIONS WILL SPEAK FAR LOUDER THAN WORDS..

I have had multiple appointments at this office over a few years and often experienced long wait…read moretimes and staff who seemed dismissive or rushed. I did not feel heard and this made it stressful to get necessary dental care. I hope the office focuses on patient comfort and communication in the future. I see a new doctor now since I have moved who is amazing and I feel much safer in his care and it doesn't take hours to be seen at my appointment time anymore(:

Went last week to see Dr. Perrigo. It was my first dental appointment with them. Great staff and…read moreDentist care. They were all very professional. Bethany the dental hygienist alleviated any anxiety on my part and answered questions I had. I highly recommend seeing them for your dental care.

I called to see if I could get in for a. Cleaning and checkup and I called another dentist they…read morequoted 129.00 this dentist quoted 299.00. ! I go to UAB dental school it's only 75.00 it is hard to get downtown but this dentist can't even do a cleaning till February 11th ! My sister was a dental hygienist and she did all cleanings ! The dentist only did the checkup and looked at X rays! Then tells you what dental work is needed . If a simple cleaning is 299.00 at this dentist I suggest you find a dentist that's not a scam!

Great staff and dentist. I've been going to Valleydale dentistry for over 10 years. Always…read moreprofessional.

On March 31, 2026 My experience was very unprofessional to say the least. I went in concerning a…read moretooth ache. Once being taken back and getting X-rays, the dentist came in telling me that my gums were inflamed due to me having braces ( I didn't have my wires on, only brackets at that time). After enduring unbearable pain, and making several phone calls expressing my concerns, requesting for appointments or some type of antibiotics for treatment which may have resulted in some relief of the pain, I was told that a deep cleaning SHOULD help with the pain. Finally on April 12,2026, weeks of discomfort and denial of assistance, I contacted an emergency dental clinic, was seen immediately and the diagnosis was I needed a root canal and antibiotics. The infection could have entered my bloodstream, possibly resulting in death. I DO NOT RECOMMEND THIS LOCATION FOR ANY SERVICE!!!

Very nice building and staff. My one complaint is they bill you for non-covered services…read more"desensitization" at $39 which is NOT optional. They said it's their standard of care but it's not covered by my insurance so it's completely a "CASH" billing for them. There is no transparency about how much it costs them.