I had the pleasure of meeting Jeffrey today as my car needed a fuel cleaner, he took me to where I…read moreneeded to go and gave his expertise on what to choose as I had no idea what to get. Jeffrey is not only an asset to your store but super kind and knowledgeable!!!! Thanks man!!!

Great experience, came in for a key fob battery and the gentleman that helped me went above and…read morebeyond. Changed out the battery for me and everything. Definitely coming back!

Melissa from O''Reilly's in Pico Rivera is very helpful and patient to the last resort. I had a…read moredefective alternator and they didn't carry it anymore but she tried everything she could to get me a replacement and finally was successful. She made a serious effort and made it happen she is awesome I believe she can be a manage/supervisor hopefully some day O'Reilly's sees the good worker she is. Much appreciated her help to the fullest Mike

This place advertises military discounts outside and then smug, snickering employees laugh about it…read morein the face of an 89 year old Korean War Vet and make jokes saying, " If you want another one of your people to get shot in the neck...". Very poor choice in employees, no inventory, have to pay for shipping parts they should stock but are out of. We will just buy our parts at Autozone or online from now on.

This place was recommend to me by my good ol'grease monkey buddy Sweet Cheeks =)…read more I called prior for pricing and parts inventory. I spoke to Mike. He was VERY nice & helpful. When I went in to pick up my parts, I dealt with a guy that wasn't as nice. I can't remember his name, but it looked like he was having a bad day. So the service was great from Mike, meh from the dude @the counter & the prices are great! Have at it!

Great guys. My car front window wiper blade broke while using it. Saw Global as I was passing so…read moreI stopped in. Got replacement blades and they offered to install them. I know how to do it, but I greatly appreciated them taking the 3 minutes to install the new blades. They are a cash and carry place, so if you want to use a Credit Card it's an extra 3% charge. Good Service

People, how do you not know of this auto parts store that has been here forever. Weber was across…read morethe street from Hardy, Napa came and bought them out. Weber is gone now. Go to Steve at HARDY auto parts If you want someone who knows about auto parts, you won't be disappointed.

This place is fantastic! The owner, Danny, can find you nearly anything and everything you need…read morefor your automobile. If you're having trouble finding "hard to find parts," give this place a try. Thanks, Danny!

Been putting off buying a replacement headlight bulb for a few weeks. I don't want the motivation…read moreof a "fix it ticket" so I pulled on in to the Kragen Auto Parts here in Whittier, CA. I wanted to buy the Sylvania Ultra Bright bulbs to replace the SilverStar I currently have installed. Inventory here is not so plentiful. I settled upon buying a single bulb of SilverStar. Checkout is straight forward, no nonsense, and quick. Not the most friendly bunch of blokes but what do you expect? It's a chain auto part store!

I grabbed a couple things from here that I could not find at any other local auto store. Upon…read morearriving I noticed the staff was very helpful and very friendly

This is simply the BEST place to buy your auto parts!…read more Not only do they have the hard-to-find parts that you will struggle to find at other stores. But, their prices are 5% to 10% less than other auto parts chain stores too! And, the parts are name-brand quality items, not cheap discount trash! That's super-important, especially in this day and age, where cheap Chinese knock-off parts have replaced so many of the high-quality items. Trust me, you don't save anything by using the cheapest parts! You end up doing the job over again and paying TWICE rather than spending a little more the first time! Cheap imported parts may not even fit, or work as they should. So, get the best parts that you can find! YADIRA (young female) helped me today and she definitely went out of her way to find exactly what I needed. She spent 7 and 8 minutes in the back looking, rather than just saying we don't have it, which is what so many other people would have said. Yadira earns a AAA+ rating for her proficiency and work ethic! Excellent customer-service skills, which is definitely rare in this day and age! But, be sure to use this NAPA store, not the one in Stanton. Because the manager at that location is the exact OPPOSITE of helpful. They carry specialty items here too, that chain stores simply do not stock because of low sales volume. I purchased anti-seize compound, which prevents threaded fasteners from becoming corroded and hard to disassemble. Most stores do not have that item. All in all, if you repair your own vehicle, then this is your best source for whatever you need. If they don't have it, they will order it. As a vehicle owner, the more you can do for yourself, the better off you will be. Auto repair shops use a time-based compensation system, so the technicians struggle to complete the job in the time they are paid for. What that means is they often rush, and eliminate anything that can be skipped. It's not uncommon to find missing fasteners that were never replaced. The technicians have no time to do careful work and you, the vehicle owner, will suffer as a result of that. Also, making your own repairs will save you MONEY, as well. Most likely hundreds of dollars, since shop labor time runs around $200 per hour or more. Plus, your vehicle will be more reliable as well, because you are the one staying on top of the service needs. If you're a beginner, there are two excellent sources for information to guide you through most repairs. First, you can buy the repair manual for your specific vehicle. It will show you everything with the possible exception of rebuilding the transmission, because that is a complicated job. YouTube also has videos that show you the exact steps needed to do common repairs. I urge you to watch a video first, and see someone else doing it, before you begin. Even if you just do oil changes yourself, you end up saving money and time! So, don't hesitate to tackle the common repairs that your vehicle requires. Buy latex gloves, so your hands stay clean! And, definitely safety glasses too, to protect your eyes. Learn all the safety requirements as well, like no loose hair or clothing when you are working on a running engine. If you're brand-new to using hand tools, there are books and videos that show you how to get started. So, don't assume you lack the skills to do most basic auto repairs. The money you save on labor will pay for all the tools and repair equipment that you will need. You are really investing in what's needed to keep your car in good operating condition. Most people do NOT do any of this. They simply drive their car until something is clearly wrong and then they pay outrageous prices to get it repaired. That's the most expensive way to go! BTW, this store carries high-quality VACUUM HOSE too! Not the cheap Chinese stuff that you find in other stores! One of the best things you can do is to inspect all of your rubber hoses and belts, especially if your car is 5 years old or more! Engine-compartment heat takes a toll on rubber belts and hoses and it's not uncommon to have vacuum leaks in rubber hoses that have cracked. If you have a check-engine warning light on, it's possible that the fault is from a vacuum leak in a worn-out rubber line. Fluids have a lifespan as well. The coolant. The brake fluid. The transmission oil. All of these things should be changed after years of use. The only downside of this store is that you must pay in advance for items that are not in stock. And, that's because people call and request special-order items and then fail to come and make the purchase, leaving the store holding an item that they do not normally stock. But, other than that, I'd say you can't go wrong with this store and these counter workers! Much better than average, is the score I'd give them. You should have little to NO PROBLEMS here, at this location. I certainly am satisfied with my purchase today!

Had the best customer service from Santos. Very patient, detailed and extremely knowledgeable about…read moreauto parts. Went over and beyond with helping us out. Deserves a raise!

Reasonable and great pricing! Got my part quick. Highly recommended and local to Downey! Will be…read moreback again soon.

I called all the major auto parts stores and came up empty when I was looking for an alternator for…read morethe green machine. I found this shop thanks to Yelp. I decided to call on a whim and the gentlemen who answered the phone was amazing at sourcing a water-cooled alternator at a very modest price. He was able to have it for me the same day along with a serpentine belt. Excellent customer service. I will certainly be back with all my auto part needs.

Service and price is wonderful!…read more Thank you for your help and getting my car new tires. I probably saved over $1k if I went to Costco. No nickel and diming, here is the cost all inclusive.

BAD SERVICE!!! I…read morepurchased two brand-new tires from this shop because the employee assured me they were high quality and offered at a great price. Based on that recommendation I agreed to buy them. Just two days later, one of the tires blew out while I was driving on the freeway. Thankfully, I had just dropped off my kids before it happened because I can't imagine how much worse the situation could have been if they had been in the car! I almost lost control and crashed! This was a terrifying experience especially considering these were supposed to be brand-new tires! I expected them to be safe and reliable, not fail after only two days.I will never come back here again and do not recommend buying tires from this business. Based on my experience, the tires were not durable, and I no longer trust the quality of their products or the recommendations they give customers!!