So glad they put a Navy Federal in the STL area. Would love to see more locations around the area…read more This branch is clean and the staff are friendly. There's a rep at a kiosk as soon as you come in the door ready to assist you with getting signed in to speak with the financial services representatives. There are only 3 bank tellers but the lines move quickly. There are two walk-up atms outside. The parking lot is small and easily gets congested. This is a smaller branch so seating inside is limited. I would suggest only brining people in that need to be present.

Wait time was too long need more staff to speed up the service. All the staff were knowledgeable…read moreabout their duties, responsibilities and communication skills. I also notice employees kindness and respect to customers

It appears my review lines up pretty perfectly to the way others feel about Napleton Honda in St…read more Peters! We love the vehicle we purchased, just hate everything about the dealership! We inquired about the Costco Customer pricing program for a new vehicle. We were told only one particular salesman could discuss Costco pricing with us, so we scheduled an appointment time to meet and go over options. When we arrived, this salesman was trying to squeeze one final sale out of an old lady so we were told to take the car for a test drive for as long as we wanted. After about 20 minutes we finished our test drive and were satisfied with the vehicle. We were ready to buy. The salesman was still with this woman for an additional hour and a half! When it was finally time to talk shop we found out the Costco Pricing did not qualify for the vehicle we wanted. It only applied to the base model. So then the stereo-typical back and forth negotiations began. This included several, "Lemme talk to my Manager" breaks. It was another 2 hours of that nonsense before we finally agreed on a price. Then another 2 hours of selling us on extended warranties and financing. When we finally left it was close to 9pm, the dealership had actually closed for the night. We had no dinner and we were exhausted both physically and mentally. This was 2018 when we bought our new CR-V, still have the car and still love it, but unfortunately are still dealing with the dealership. Just last week my wife scheduled an emissions test at the dealership. She scheduled the appointment for 1pm, when she arrived they told her they hoped to have it done in 3 1/2 hours and should be ready around 4:30. No one contacted us by 4:30 so we decided we would just pick it up the next day. At 5:55pm 5 minutes before close we still hadn't received a call that the emissions was even complete. We called them and they told us the emissions machine went down and they hadn't even performed the test yet, no call, no voicemail. When my wife picked up the car the next day, they gave her a car wash voucher for an independent car wash in St. Peters. P.S. they have a car wash at the dealership. Will never purchase another car from this dealership.

Wish I could say our experience was a good one but we don't appreciate being LIED TO…read more The salesman Kevin told my mom that he would get her an additional key fob made for her car. We reached out several times and his responses were he's working on it and will reach out the following week. He never did. It's been 4 months and still no second key fob. The last time my mom and I reached out to him separately he ghosted us. HE'S A LIAR AND A SLEEZY SALESMAN. During the sale we mentioned the car payment was above our budget. We did make a deal on the monthly payment since it came with unlimited car washes and oil changes, however, these car wash tickets my elderly mother has to pick up to use and go to the actual car wash at a different location. Each time she has gone to pick up tickets they give her only ONE. She'll ask for more and they hand her just one more. She is clearly a senior citizen give her more tickets! Avoid this place they obviously sell you with all these perks that they either lie about or are a huge inconvenience.

The good: The sales staff found me a cool little car with…read morestandard transmission. They helped find financing for me. I am very happy with my car. The mechanic that answered some questions for me was very nice. Everyone was polite. Finance and sales always answered my questions even after the sale, including when I decided to cancel the extended warranty. They provided Car Facts on the cars. The not so good, but not unexpected either: Long wait times. Some possibly tall tales, like "we just can't find the keys to that car" and "the car you wanted was JUST sold." Overall: Pretty okay place. If you're not auto savvy bring someone who is, read the fine print, and don't be in a hurry.

I bought a car here and I wish I would have read the reviews. My salesperson Matt was great, but…read morethey owe me to fix hail damage that was part of the agreement because I would not buy the vehicle without it and also the A/C does not work. It's going on almost 2 months and I only heard once from service saying they would call me to set up appointment and talk to sales about loaning me a vehicle while my was being fixed, it's been 3 weeks since I heard from anyone and I even left a VMM for the sales Manager last week. Also, the vehicle I traded in was never transferred out of my name and was in an accident May 22, which i got a certified letter from the tow company with the state of Missouri contact information. Not only I am leaving this review here but also will leave one on the BBB because these places just take advantage of people and don't care.

After a terrible divorce that left me responsible for paying all loans and the car we jointly…read moreowned, less than perfect credit, and relocation to St Louis......the Mark Ware and Sammone team worked magic and got me traded into a new vehicle! It was amazing how this dynamic duo was able to get me into a brand new 2018 Jeep with payments only $100 more than my old vehicles loan, which was a 2014 Dodge Journey, and work d with me on the title resolution which was in both mine and the ex husbands name!! If you are an average hard working person with a few things in your credit report (like hospital bills) and you have stable employment......call these two and watch how they work miracles for you!!

I would not recommend or trust this shop…read more I have a 2013 Town and Country and love this van. It's easy to work on and reliable. I do most of the work myself, including replacing the suspension front and back, spark plugs, oil changes, etc. I needed a coolant flush, and since I live right behind this dealership, I made an appointment. I could have done the flush myself, but I suspected a leak and needed a pressure test to confirm it, which I couldn't do at home. I brought the van in, informed them of the mileage (about 315,000 miles), and mentioned that I personally maintain the vehicle and stay on top of everything. Tanner checked the mileage and sent me on my way without any issues. A few hours later, I received a call saying, "Hey, there are too many miles on the vehicle; we are refusing to work on it." This was odd, as the mileage wasn't a problem earlier. I thought they might give me a specific reason when I arrived. However, to my shock, they didn't provide a better reason. Instead, they said, "They didn't want to do it because other problems may arise." Isn't that the point of taking your car in for service? If another problem arises, we diagnose and fix it. It's very odd for a service shop not to want to do what they are genuinely there to do, especially on a Chrysler vehicle. I hear that the parent company doesn't like it when dealerships refuse to work on their vehicles without a valid reason.

just now New I don't…read morenormally go to the dealership for service but my cars electrical system was acting a bit weird so I brought it over. Chris T was phenomenal. It was like coming to someone's home. He immediately asked me if I'd been helped (I hadn't), he looked me up and confirmed my service. Took me inside and showed me the coffee area, told me he'd have my car worked on shortly. Every time he came in for another customer he told me where my car was in the process, even when it was being washed. Came and got me to check out and kindly walked me to my car. I can honestly say it's the best service I've ever had at a car dealership and I was in and out in under 2 hours with a lobby full of patrons. They move quickly and efficiently here. Also I was not mad about the ice cream freezer full of treats and the free popcorn!!!

I've been with BOMMARITO VW IN HAZELWOOD for several years. Leasing my brand new car each time…read more SCOTT was the very first car salesman that I had there, until he was promoted. Scott ALWAYS helped me me. He went above and beyond. You just can't find good people like him. MIGUEL is my go to person since SCOTT is in another position (there). HE has helped me tremendously. It's like SCOTT trained him !! Miguel listens to you and let me tell you he knows what kind of vehicle you're talking about and he retrieves it from the lot. This man has so much energy and works fast. If you are looking for a new or used car. Please go to BOMMARITO VW. Ask for MIGUEL. Also stop in and say HI to SCOTT. You won't regret it !! Also it's the friendliest, most knowledgeable people around. The loan department is awesome. You feel very comfortable.