Every time I walk in this store someone checks in to see if they can help. I find everything I need at every visit. I recently called to inquire about a size for a specific shoe and they guy on the line checked the stock and was able to hold my shoe for pickup at the store. I walked in and my shoe was ready for pickup. Quick and easy. Service is straightforward. Grab what you need and go. read more

I've been a solid consumer of Converse for YEARS & YEARS. With the outlet version, you are sure to save a buck or two... Here you will find your typical Chuck Taylor All Stars in a bunch of different colors and with it being an outlet, depending on your luck you will find a few special gems. Discontinued items, past seasonal designs, and slightly imperfect goods will find its way here. Sizes can be limited depending on what is available in stock so come here with an extremely open mind. 3 stars overall. While I enjoy a good discount, most of the shoes here are obviously "off" when it comes to its aesthetics. Shoes will have sloppy glue work and/or one shoe will be a lot more rounder or more narrowed at the top of the toe. Sometimes it's a lot easier to pay full price and go home with a matching pair but you sometimes luck out and find yourself a discounted hidden gem. Ya win some, ya lose some... read more

Converse - So BEARY Cute - Shoe Stores Near Me - Milpitas, California

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They have a lot shoes to choose from but a bit pricey. We can usually find certain ones that my family likes for about $5-10 less at other stores. The store was organized and clean. I saw a staff member going thru the shoes making sure each box had a patching pair and the shoe size was in the correct area. I asked about my daughter's shoe size in kids vs women's size, she didn't tell me what size I needed to look for but just pointed in the direction I needed to search. We ended up leaving since we know we can find shoes somewhere else for less. It was funny to see my daughter's eyes light up to see so many of her favorite brand shoes all in one place. read more

Converse - Shoe Stores Near Me - Milpitas, California

Great staff! I was seeking a particular style, and as soon as I said the name, the staff member knew what I was talking about and brought a pair out in the size I said. It turned out they were too big, and they didn't have it in smaller sizes. The online store had it in a smaller size but I was concerned about it being too small, so the staff member helped me find a comparable style to try on. I feel bad that I ended up not buying anything from this store, but I still left very satisfied and did buy the pair online. read more

An All Converse store, so if you're a fan of this Brand, this is the place for you!! Pretty small store, every color of Chuck Taylors you could think of, along with lots of shirts and sweatshirts. They didn't have the shoes I looked at in my size, but my size is always hard to find in stores. One of the many Brand stores in the Great Mall!! read more

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Amazing service by ladies who work there. Tons of shoes/styles to choose from. Great sale going on right now.

Bought my 1st pair like 2-3 weeks ago. I love it. I've always been a Nike's only type of girl but because I didn't want to spend over $200 for squat shoes; these were recommended and I'm obsessed w/ them. Perfect for squats and deadlifts because they're flat. I'm rocking it tomorrow because it's going to be leg day. P.S. I need one in each color. Store was relatively organized. No complaints. read more

Converse - Shoe Stores Near Me - Milpitas, California

This store is amazing and I've always found some great come ups! Last night in particular, Sam provided excellent customer service!! He searched high & low for specific sizes, styles and colors. Last night there was a sale for "buy 1, get 1 pair 75% off!!" Such a good deal and this included classics! I bought 4 pairs for $120!! Working in retail can definitely be challenging, but Sam is exceptional and he deserves a shout out. Thank you again for all your help last night!! **pro-tip - show your student ID to receive a 10% discount! read more

I missed the 7 day online survey window, so here's a Yelp shoutout: thank you, Quy for helping me out over the phone. I knew calling on a Saturday around noon and asking for a stock-check can be a pain at times, but Quy was super cool and asked if I could hold for a few minutes so he could run it. I was very appreciative of him doing that for me, instead of saying "no". Needless to say, the item I wanted was in stock and Quy was able to place a hold. Once I arrived, Quy introduced himself in person and was still very personable. Thanks for being awesome, Quy! :) read more

As always, it's such a pleasure popping over to this store as the staff dazzle when it comes to customer service. Kim, Jen and the rest of the team are fantastic - so welcoming, helpful, knowledgable and friendly. The selection, as well as their many promotions, is pretty wicked too. Thank you! read more

Converse - Like father, like son! - Shoe Stores Near Me - Milpitas, California

So I went in on Black Friday and as expected it was busy totally fine, now let me say converse as a corporation you are terrible, what's the point of offering 15% if you aren't going to give it to the customer as soon as they sign up for your rewards. Instead they said that we had to wait 15 to 30 min in order to get the deal which is ridiculous especially on a Black Friday. Not only are you ripping off the customers, you are also putting your employees at risk for having to deal with pissed off people. read more

Excellent customer service at this location. Denise was very helpful, letting me know about the good deals this store had. And also Gen at the register was awesome . She gave me a coupon for my next visit. Thank you Converse read more

I love shopping at this store I went today I understand it's crazy with all this COVID I understand there policy .... the gentleman in the entrance with the red sine .... so I asked him if the baby counts to fro him and my husband can go in the store he said yes but he didn't tell me the baby couldn't come in the store ... after that told my husband so my husband was walking around a stand a we saw a man coming about with he's baby ... meaning that 2 came out I believe he was able to walk in .... my husband asked if he could go in and he just said no I a super rude way ..... I just thought he was super rude :.. but he did let the other person in before us with there kid too extremely rude and not polite ... as soon as we left he let 2 in read more

Converse - Shoe Stores Near Me - Milpitas, California

This used to be the place to shop.....You have no idea! About a decade ago, while still working as a roadie I discovered the Converse Stores 'defect wall'. A wall of factory seconds (shoes with a minor defect) that they sold for $15/pair or 2 pairs for $25. (new converse were $45 at the time. Now new Converse are $55/pair and the 'defect wall' (now called the discount wall) is typically $45/pair. There are multiple other stores in the mall selling Converse for much less, and even cheaper if they're having a sale. I pop in and look now, but typically buy nothing. Gives me an idea of what to look for online or at another store. read more

The store was super nice to let me exchange my low top chucks to a high top without a refund. Store was clean and staff were super friendly!

Worst service ever. I call to ask about a pair of shoes and they said no it's online then straight up hang up on me before I could ask another question. Like who does that for reals. That is no way to conduct a business. read more

If it wasn't for a good friend of mine who needed a baby gift, I would have never stepped into this store. He happens to only wear Converse besides dress shoes for work so we wandered around the store after he picked out a onesie/beanie/converse bootie set for baby boy. I own one pair of Converse-- a black leather pair which has gotten a fair amount of use. One of the only reasons I don't wear them as often as my other tennies is because they just aren't that comfortable. The homie explained to me that all of the new Chuck Taylor All Star II's have the new Nike technology in the soles to make them more comfortable. Yippee! So I told him that if he bought me a pair, I would wear them. It hasn't happened yet but I'm sure with a fair amount of convincing, the homie will come around. Because that's what homies are for. read more

In the Milpitas Great Mall, there's a great lil Converse store that has good deals and sales. I love the retro look and feel of a lot of Converse gear. It's fun, practical and durable. My only gripe with them is that instead of wearing a 5.5 or 6 like I do in some shoe brands, I wear a 3 - kids.... seriously? This really limits the shoes available to me. However... I do get my kicks for super cheap. ;-) My boyfriend and I were there recently and picked up some gear. He got a t-shirt and I got a cool hat. I was gonna get some grey kicks too but they didn't have my size 3. *sigh* That combined with the staff that I had to approach for help (they were all hanging out together talking and then slow to help), knocks it down 1-star. See ya there! read more

I brought the boy on a whim to this converse store to see if we could find a couple of pairs for ourselves. I'd been a couple years back after my '11 visit, but haven't been wearing my chucks as much and I tend to run them into the ground, duct-taped soles and all, so it's been awhile. I didn't much think that they were probably having a Presidents day sale, but the shoes were mostly BOGO 1/2 off, and I usually shop from the clearance wall anyway. But surprisingly, we still got the half off the lower clearance item - making out like a bandit at $15 for a pair of awesome high tops. My main issue with this store is still there. They desperately - desperately, need to create a children's section and it's the only reason for me this store isn't 5 stars. Free range children roam the small aisles, cough on you and trip over your boxes while you're trying on what you'd actually like to buy. It's an absolute mess and quite seriously a huge deterrent in shopping here. Converse should really give them some couches up front and fun picture chairs to look at or something. All in all the boy and I got some fabulous chucks - mine were on him for a Valentines Day gift , dawwwww, and his were super nifty batman styled. The service was great, and we left happy with our purchase. 4 Converse Stars. read more

This is my favorite Converse store. They always have really deals that help me to save money. I like cruising the clearance rack, and you could totally score on great deals. For the kiddies, I get the bigger sizes, and wait for them to grow into them. I appreciate how there is ample parking for the mall, and this store is relatively close to the food court. So, it's really easy to be in and out in a jiffy. read more

My husband and i visited your store today with our 5 month old infant and decided what a cute idea it would be for all of us to get matching converse so we did a little bit of trying on for our baby and during that time we were customer serviced about 4 times just as we walked in! after declining each one i started getting a bit confused as to why they felt like we needed the most help in a store packed full of other customers. now that we had our infants correct size we move onto the mens area in the back and my husband is trying on shoes while i'm trying to get our baby to stop fussing so i put him in the wrap on me. during this time, the same people are walking up and circling around us asking if we need help literally seconds after one another. two workers stay put about 3-5 feet away just staring at our family while two other workers continue to circle around us constantly asking if we need help. what on earth are we doing that's so wrong that we "need" so much fucking assistance. the answer is, they know that we don't. they think we're in there to steal, treating us as if we're criminals and "deterring" theft by customer servicing. normal servicing is fine, that is your job, after all, but a constant watch a constant question if we need help 30 seconds after one another and walking around the store peeping and following us is a level of harassment. after making our purchase, i asked to speak to the manager and let him know my displeasure of shopping with them today and the only thing that he said was he's sorry i got the wrong impression and how they were waiting for someone they haven't seen in a long time return back to the store, something completely irrelevant and a topic change. this isn't a matter of me getting the "wrong impression". anyone getting constantly approached for no reason while minding their own business shopping is harassment and dare i even say discrimination. is a filipino man and a white woman with a baby such a scene that causes workers to disengage customer service with any other shopper in the store just for our family "spectacle"? i'm honestly so disgusted by the treatment in this store and it leaves such a bad taste in my mouth. read more

NEVER SHOP THERE. Long story short : customer service is terrible. The store manager, named Leon, is beyond rude and super aggressive. I was buying 4 (!) pairs of shoes, and had the feeling he was going to punch me anytime. Nobody come to help you choose or give you any advice. The only time the guy came was to complain that... I was trying shoes. My big mistake : I tried 6 pairs of shoes (buying 4 at the end, remember). I also replaced the ones I was not using in the shelf (!). But he complained SEVERAL times that I tried too much shoes in a super aggressive way, even after paying . If you like the idea of spending money to be yelled at, this is your perfect spot. Otherwise just go somewhere else, or wait for him to be fired I guess. read more

Someone recently told me that only teens should wear Converse. To them I say a big "Whatever". If you are like it and you are comfortable in it, go for it. So I wear Converse and have a few of them. The experience at this store was uneventful, in and out. read more

I agree that this store is a kind of a joke. The choice is ok, but the staff needs replacement. They couldn't be more ignorant... The cashier left ink tag in my sneaker in an obvious location and guess what - the alarm didn't go off and I got to know about this already back home. I've lost another hour driving back to Great Mall to get this fixed and they pretended nothing happened and it's just normal. read more

Yep yep yep back to the not so Great Mall. Still I have a purpose in mind. And that is to pick up baby Chuck Taylors. You see many of my friends who don't live in San Francisco have taken to breeding. Breeding means little ones which means presents. Think about it. Anywho I discovered that baby Chuck Taylors are the perfect gift to get for a little one who's just started walking (think about a year old or so). Seriously, they're the only shoe that can stay around their chubby little ankles and not a complete pain to put on (if you need any further proof ask any parent with a child what it's like to put on shoes--you'll probably hear more than you need to know). Plus they only run for $20 so you can feel good that you got a practical and affordable present for the little one. Heck you're styling the little beester into a hipster. Check the box to make sure you get two of each type so you don't have a Linda J. type shoe fiasco (dude not cool). They also of course have Converse for us big people too. Yeah, the traditional styles prices are virtually identical to other places but they do have some sweet deals on more unique styles. Example: I found the sweetest pair of Sailor Jerry Converse for next to nothing. Yes, Sailor Jerry. Hee hee, I thinks me found a new pair of drinkin' shoes. read more

Came here for some rare All-Stars that I had to have. Over the phone the lady dug them out and confirmed the size. Sadly when I got there the shoes were too big. All 4 employees got together to find my shoe in another location as they didnt have any smaller sizes for me there. I was very impressed by their willingness to help and how friendly and polite there were, even though they had to call all kinds of other stores. Lots of retail workers hate customers like me Great job. read more

Cool that Converse has its own store, but what's up with the customer service? Horrible! I mean, is the conversation with your co-worker so intriguing that you would let customers RIGHT in front of you just stand there, waiting for you to finish your story? Besides, it wasn't even that interesting! One star for carrying my daughter's size. One star for it not being crowded. read more

I love that Converse has a shop here. I wish it were a tiny bit closer to SF but that's not really a complaint. I picked up a pair of shoes for the kid that were $12 less than what Nordstrom had them at. Nice. What's not so nice is the service. Yeah, yeah, I get that this is an outlet set up but do 2 people really need to be behind the one register when there is NO ONE else in the store? So despite that, I'd still buy some kicks here if I found myself in Milpitas again. read more

Very unprofessional The lady was biting nail while talking to me None of them answer my questions but just try to send me away To buy things online and they don't even bother to check what's the charge for shipping read more

This is my favorite converse store. Always have the shoe I want, friendly staff, always willing to help out with questions with the merch. This store is always neatly clean.. Does that make sense? Hmm no matter. Have a big selection of all types of converse on hand and always got my size in stock. Uh yeah! And the store is not overly crowed get in get what I need and out. Cant beat the prices shhh. Get a big discount Was able to get a pair and the next for %50 off. WHAT DA! basically was buy one get one free. I will be coming back over and over again. read more

Always good deals. Customer service was useful. Sales team continued to check up with me and help me find what I was looking for.

This store is pretty clean, they have more selections now than before. I'm a fan of Converse, had my very first pair when I was very young. They're comfortable, the style never gets old and goes great with jeans. read more

Great store! Clean, good atmosphere, nice staff and soooooo many chuck T's ! Had a great time finding a pair of shoes, incredibly reasonable prices too! Highly recommend! read more

As I've stated in past reviews: I hate the Great Mall. I hate the stroller derby races of parents who can't find the park for their kids. This stores ONLY saving grace is Gerard. I bought my daughter shoes over this last weekend. We got the classic high tops, of which only one comes in the box. I asked the kid working to bring us the other shoe. 5 minutes later I check out and all is good. Nope, not good. We get home and The kid has given us two left shoes. I call the store and speak with Mathew. he doesn't know if they have a manager. I ask to speak with someone else. "oh, he's like, busy, wanna call back?" No I don't wanna call back!!!! I tell him to put someone else on the phone. I get Kim. Kim, well, she's special. She starts laughing when I explain the two left shoes and when I point out its a forty minute drive back, now she's really cracking up. I told her to stop laughing, its not funny. "oh yeah, that's hella funny, this is like a self service store, Duh!" I told her there was only one shoe in the box on the floor. "oh, dude, you bought classics" with a sneer Well no shit huh? So I asked her if she was stoned. she says "like dude, duh, no, I'm working right now!" I am so mad at this point. I mean is this for real? Does her dad own the store? Is she sleeping with the boss? Ok, I really think this is why they should have an employee screening program. I called the corporate office and made a formal complaint. There is just no excuse for making fun of customers, even worse if its the employees fault a mistake was made. I finally get time to drive back to get a right shoe on Tuesday. Gerard apologized, gave me a partial refund and assured me it would NOT happen again. read more

A store that sells nothing but converse . Eh .. nothing special . I expected a larger selection ..

This is an outlet so here is what I want: just put the stuff out and ring me up. Beyond that I truly hope these employees enjoy their job and have fun with their co workers because life is short and retail sucks. Customer service is a privilege, not a right. You people who shop at the Great Outlet Mall and expect good customer service are ridiculous. Why don't you try working long days and getting paid close to minimum wage. Oh wait, you probably do because you are shopping at the "Great Mall." I am so sick of Yelp reviewers being hard on retail clerks. I too have worked in retail as many of you claim but instead of attitude, I have something called empathy. No one works in retail as a dream job, it where you end up until you hopefully figure out what you want or if you have that figured out, find a way to achieve it. So, for all of you who expect to walk into an outlet shop and get good customer service you either need to get a reality check or suck it up and put it in perspective...people all around you in the Bay Area and beyond are hungry, homeless and ill and here you are pouty about a slightly rude clerk. If you spent the same amount of time praising people, giving back and volunteering as you do ranting about your so called entitlements, the world would be a much better place. i have always been content with my experience here. If I want great customer service I will go to Stanford, Santana Row, etc. and I will still show the people who help me respect because I truly feel appreciative that they are serving me. Customer service is a privilege, not a right. read more

Just because I didnt have my friends and family coupon on me they would not honor the sale price. This is the last time I shop there.

I would have to say my worst buying experience of a pair of Converse was at this location very unprofessional staff I bought five pairs of shoes and unfortunately one of my pair shoes I had to right foots came to the store to exchange but the clueless store manager didn't know how to bring my purchase up with my credit card I paid for I would never buy a pair shoes in the store again worst buying experience and if you do!! you have to doublecheck make sure you have the right pair!! read more

Never bought converse before and needed to know about the different styles the store has too offer. Talked to a cool young guy named Rom he helped me a lot and I left with a new pair of converse for the first time! 10/10 experience read more

not a bad place to shop at. Employees will acknowledge you upon entering and ask if you need help 5 minutes later. I practically looked for my own size for the shoe i wanted to buy. Employees would talk about things rather than helping people when the store is dead. read more