At our last appointment my daughter said she was sitting there for a long time by herself and kids…read morearound her were being seen. The staff was yelling to each other "Who has chair 1?" while she waited and waited. They told us that day that we need to see an orthodontist, but we have been seeing one for years, and why didn't they know that? I tried to call today to reschedule an appointment and they can't find my daughters account. Their call center is horrible; always has been, but today is the final straw. We need a new dentist ASAP.

This used to be a good place. My daughter went for a cavity filling and she said she felt like they…read moreweren't listening to her. The dentists told me there was only one cavity to fill. But she was complaining. So I took her to my dentist...3 cavities and one tooth in the back is completely dead!!!!!!! Root canal on a teenager that was going regularly to this dentist. How do you miss this!! Major god damn fail!!! And the office billed my insurance incorrectly twice!! I ended up paying the bill to make them go away. F- them!! Beware parents!

Amazing care and outstanding customer service. The attention given by the staff is wonderful.read more

Excellent care! I felt like my initial visit was super thorough. From admins to dentist, everyone…read morewas clear with expectations, and very kind.

My son's braces for his teeth was an awesome experience. A special THANK YOU to Hailey always…read morekeeping his braces nice, neat looking, cool and colorful. She was very encouraging, supportive and pleasant for close 2 years. His teeth are straight which brings out his handsome smile. Thank you Dr Ian Thomas and the office staff.

I went in to have a consultation for my son. At the visit they did explain to me, my insurance may…read morenot cover the work because of his age. They sent me an estimate in case it doesn't so I can pay out of pocket. They told me they'll get back to me and let me know if he's covered. No one has called or emailed me back. I've called several times only to be bounced around or told they'll get back to me. It's been months. Very unprofessional, made me feel unwelcome and will be taking my business elsewhere.

Had an great experience felt like family and I will miss coming to my monthly appointments. Special…read morethanks to Dr Christie, Dr Drane, Tracey, Rachel, Kristen, Cheryl, Michele whom all has gotten to know me very well over the last 2 1/2 years. The office is very inviting always greeted with smiles definitely the best in delco thanks again

From the owner: Orthodontist group practice in Media PAread more

Wish I could give no stars. They don't deserve any! Awful personality and unorganized! Warning:…read moreDon't ever correct the arrogant doctors working there no matter how small the problem is or else they'll purposely give you trouble should you need the right paperwork's. Honestly at this point I suggest y'all go somewhere else. Shocker, they don't care!!!

Took time off from work in order to have a new pt appt at Advanced Family Dentistry. Met directly…read moreby the dentist and hygienist who were friendly and quickly took several X-rays as a baseline. Dentist said that I needed to get my old fillings replaced as they were "leaking" and could be further damage. I had a dentist verbalize this to me previously as something that may come up in the future so I wasn't too alarmed. "We aren't doing anything today, we will schedule you for two appointments in the future where we can replace these old ones and we will clean your teeth then". I felt a little surprised and suddenly rushed and wish I had said something then, but didn't. It didn't feel right. What I find disappointing in hindsight is that my X-ray results were never reviewed with me, that absolutely nothing was done the first appointment even though I had taken time off to be there and the expectation that I will take even more time off for these services. If nothing else I felt like my time was not respected; the time I had to take off from work, to get there, and then schedule additional appointments. If this is how they run things then it should be clarified that the first appointment is a "CONSULTATION" and that it is likely that no work will take place. I suspect they make a little extra by breaking up the visits this way and that may be the motivation behind it or the doctor was running behind and punted.

If I could have given 0 stars for Dr. Freilich I would have. His trying to cover up his mistakes…read morewith my teeth is absurd. For example, his suggestion as to how to correct a tooth issue was to cut the molar down to the gums and eventually the gum would cover the roots. Another time he said to make the gum bleed when I brushed my teeth and yet another time he took a new toothbrush out of packaging and brushed upright on the gum which I now have an infection from that is to just give a few examples. My issues since going to him is now going to cost me several of thousands of dollars.

I had a dental emergency and went to another dentist who reccommended an extensive and expensive…read moretreatment plan. I went to Dr. Freilich for a second opnion. He felt the treatment plan was excessive and corrected the problem iin one visit. I have not had a problem since. The office was spotless and the staff was courteous and efficient. Dr. Freilich was personable and gentle and put me entirely at ease. This will be my dental office of choice from now on. Thank you so much, Dr. Freilich and your wonderful staff!

Taking my child to this clinic was a horrible decision. In 2025, my son and I, visit for anual…read morecheck up and ending geting too many treatment we didn't needed. The dentist also, told us that my son needed a rooth canal in one of his theet, and gave us a treatment plan for a ceramic crown that was meant to be placed after the root canal gets done. After the visit, they demand me to pay half of the ceramic crown that wasn't even started! I told them I can't pay that money af we didn't get the crown done. They insist that we needed to pay half of the money that day as the thoot was cleaned and they had placed a cap which really, came off the same day. I ended paying a lot mof money out o my pocket wich made me very upset. This year, my son got his rooth canal and the ceramic crown in another place, however, Media Dental is insisting in billing me foor the ceramic crown and also, submitting a claim to my insurance. I tried to speak wiht the supervisor but, never call me back, I sent them a letter through a lawyer but they ignore it. I am preparing a formal complain for charging for a treatment they haven't done, and for all the stress they has caused me due to the harrasment they are doing, sending constant threats to put me in collection agency.

Wanted to say I was recently in this office and the staff was fantastic. From the greeting at the…read moredoor by Mackenzie and the service I received from Dr Tran everything was fabulous. The whole front desk staff was extremely friendly. I would highly recommend Media Dental associates.

Our experience through the years has been exceptional. Efficient and always available when…read moresomething comes up. They go the extra mile and are able to accommodate and handle any situation. So happy we chose Carpinello Orthodontics.

Wouldn't recommend. They have 3 offices and none are open on Friday. It's next to impossible to…read moremake appts. Forget about it if you have to reschedule. When I started I assumed I would go to the office that is close to my house but I frequently get asked to take my kid to Drexel hill in the middle of a school day.

We still go here - and my kid is now a teenager. She got braces here (invisalign Teen), retainer…read moreafterward and gets cleanings twice a year (assuming no cavities.). We love Ashley (hygiene) and Dr. Alex. Linda and Maryellen (??) at the front desk are great, too. However - we can't give them five stars because their hours are sooooo limited. No Friday afternoons. One Saturday per month. No late evenings - maybe one day per week they might stay past 6. For a working parent, it is not convenient. But now that ortho is over, we can make it work for 2 cleanings per year.

Been going there for years .The quality of care has changed to being excellent to poor.read more

Both of my children, ages 12 and 5, have been going to this dental office since their first teeth…read more My 12-year-old now also visits their orthodontic office, which is conveniently located right next door, and they also have a separate site for oral surgery. They have always been amazing. Although they can get busy at times, they still do their best to fit us in whenever possible. The staff is incredibly kind, patient, and always honest and straightforward. The office is clean, and while the waiting area is small, it has never been an issue. Occasionally, other patients may be rude, but that is completely beyond the staff's control. Once you're brought to the back, the treatment rooms are spacious, which is especially helpful when accompanying my youngest child. The team has an immense amount of patience, something I truly appreciate firsthand. My son was not the easiest patient for several years, and they always made me feel comfortable--never embarrassed. I could say so many wonderful things about this office. We've been coming here for 12 years, and even though I live an hour away now, I've never even considered going anywhere else--that truly speaks volumes.

When my toddler daughter got hurt and had a dental emergency they were not understanding at all and…read moretreated us like a normal last-minute appointment making us wait 3 hours to get in for an actual appointment and then made us wait 30+ minutes to get in to see the doctor while my daughter was very injured. The waiting room is not clean and is very tight so you're sitting very close to other patients of all ages. Even the outside area and parking lot are dirty and very tight spaces to navigate - really not ideal for children and just a germ zest pool. The office management is poor, it's literally like pulling teeth (pun intended) to get them to answer the phone. Their registration & sign-in process is disorganized. There are plenty of other fine children's dentistries in the nearby area. Call one of them instead.