Find someone else or another dealership for service to your vehicle…read more Kris, my service advisor is the WORST at customer service. She does not keep you updated on the status of your vehicle. She will give you false hope on information regarding your vehicle. I had to call her for information on the status of my vehicle. She only reached out to me once, to tell me it will be a longer wait. My vehicle has been at the dealership for the past eleven days due to a backorder part. The part arrived on a Thursday, installed on a Friday, was told by Kris, when she finally called, and said it wouldn't be ready till Monday because it needed a test drive. The service dept is open on Saturday! Why the test drive wasn't preformed on Friday is a mystery to me! Make sure you get all the information and if you experience the same issues like me, document everything and file a national complaint. This should bring to their attention their poor customer service skills.

Went in Friday to look at a vehicle I had liked on the lot 2023 Nissan Altima 2.0 sr had a…read moreappointment with Keith my car salesman. He was really nice wasn't pushy at all. He went on a test drive with me. I stated some things that I didn't like about the car and what he could do for me with help of the used car Manager. To make me feel comfortable on what I am purchasing. I buy the car that day. They let me keep it over the weekend. I'll bring it back Tuesday. They put me in a rental paid for by them and they fixed all the issues that I had about the car and did an outstanding job. They made my first car purchase experience a very good one especially Cory when it came to the service department and keeping me updated on the process of getting my new car back

Predatory Practices and Subpar Vehicles - Beware of CARMAX…read more I'm compelled to share my terrible experience with CARMAX, particularly for women considering doing business here. They seem to prey on women with limited automotive knowledge, pushing poorly maintained, unreliable cars at premium prices, banking on the assumption we won't know better. Carmax never disclosed the fact that the engine had been repaired twice but sold me a car at full price. Carmax pulled up a car fax report stating no repairs and no accidents which is a big fat lie! I purchased a vehicle from Carmax believing their sales pitch that it was "in perfect condition." Within four months the check engine light came on. The car began breaking down. The car had a major engine recall that clearly weren't addressed prior to sale. A trusted mechanic confirmed these problems should've been DISCLOSED and FIXED before the car ever hit the lot. When I returned to discuss the issue, I was met with condescension and dismissive remarks. They refused to take responsibility or assist with repairs, leaving me stranded with a lemon. It's clear they're prioritizing profit over integrity, targeting customers they assume won't and can't push back. I urge women and others to stay away from Carmax. Find a dealership that values honesty and stands behind their vehicles. I wouldn't wish this financial and emotional stress on anyone. It's been a whole year that I have been fighting with a car that the dealership knew was a lemon. They clearly capitalized off of me and now I'm stuck with paying for a problem that I can't afford. I have brought multiple cars from this company and this is the thanks I get. As a single working mother I wouldn't recommend this place to anyone. Go elsewhere this place does not have your best interest I've noticed this for a whole year now. Even speaking to corporate they also have no compassion. Telling me to trade the car that they know is an issue leaves me upside down and without transportation. This is the very reason people give up in life because of predators like these people. The stress this place has caused me is insane. Save your money, time, and sanity - shop elsewhere.

My experience was amazing. I am very happy with my vehicle a 2022 Hyundai fully loaded leather low…read moremiles. These guys really know how to help a family. Also, I'd like to say that their service department is amazing as well. They really care about our needs.. and I especially would like to thank a young man named Devon. He really came through with everything that I needed at the time of my visit. .

Dent Dog does great work at low cost compared to other dent repair. I will definitely refer my…read morefriends to them.

They not only looked at the issue and wasn't able to fix but Chad help by referring someone who…read morewould be able to help. Thanks Chad

1/5 Stars - Complete Nightmare…read more I brought my truck in for a check engine light, though it was running perfectly fine at the time. After their diagnostic, I approved $700 in repairs for a purge valve and vapor canister. I was asked to pick it up at 3:00 PM, but when I arrived, the truck wasn't ready and clearly wasn't running right. I had to come back the next day, and it has been a disaster ever since. The truck is now undriveable. I nearly got into a serious accident trying to merge into traffic because the vehicle just wouldn't accelerate. I am currently having it towed to another shop to figure out what they did. To make matters worse, they tried to claim it might be the oil pump--an issue that wouldn't even cause these symptoms and was already replaced recently. Avoid this shop. I paid $700 to have a functional vehicle turned into a safety hazard. Review will be deleted with a refund.

Easy setup for diagnosis and service…read more Fist time use but close by. Will further evaluate after completion of job

Bought a 2010 Kia Soul from Gay Family Kia. Enjoyed it as long as we owned it. Was brand new.read more

Hidden fees, maintenance recommendations that do not align with manufacturer's suggestions, and…read moreunpleasant client representatives at the service center. There is an undisclosed 10% fee in the Service Department. Client representative would not directly address any of the questions that I asked prior to the service or afterwards. He was dismissive and unwilling to provide any clarity or breakdown on the undisclosed fee. Maintenance recommendations did not align with manufacturer's suggestions or intervals laid out in owner's manual. Service representative directly lied about this. Automated text from the supervisor stresses the importance of good reviews and asks for a call prior to mentioning anything remotely negative. The phone number leads to a dead line. You cannot do business with people like this. There isn't a lack of competitors in the area; you can drive a few miles further.

Our service rep, (Johnny) & all of them are professional, friendly & helpful. We are impressed with…read morethe quality of the mechanics too. Our car was ready before we expected! We will continue to only do business with Christian Brothers because you're the best!!

My Jeep rubicon had an electrical issue and broke down in friendwood. It was towed on a flatbed for…read more$100 to Christian Brothers because of a special relationship they have with the tow company, (the next lowest price was $165). They spent hours figuring out the issue, which I assessed was in the fuse box and they confirmed. They replaced the fuse box and had me back on the road for under $400. I was surprised by their fairness, hard work to resolve this complicated and hard to find problem and put the car back together as I was pulling things apart to find the issue. They were very polite, sent me in an uber twice (drop off and pickup), fair, and very reasonable. I would drive to friendswood again just to give them my business.

I was so unhappy with my new Lexus stock sound system. The car had ANC in it so I soon I put the…read morecar in drive it would go on and it would sound like a tin can. I checked around everywhere and no one wanted to touch my car because it was so new. They also had the JL audio amplifier that I wanted in stock. They have very high-end items here. The Focal speakers are amazing! They also did a custom subwoofer in my trunk. They said everything was removable in case I wanted to sell the car back. They also did a great job with my tempered glass tint.

The first time I went there I thought I needed a new radio for the new car I bought. One of their…read morestaff, the manager I believe, looked at it and got the blue tooth to pair to my phone. Because of that I returned to have them instal a rear view camera. I was offered a fair price and it was hard wired to my car and works great!

I love the truck I purchased from Maik Haik. Where they fail is in customer service. I was…read moretransferred to the service department. I left a message to ask about the installation of an accessory that the parts department said should be installed by Toyota. It has been days and I heard from no one.

High pressure as hell, They won't let you look at a car that just got in 3-5 days ago because it's…read more"in the back being reconditioned" but they wanna try to rush a sale anyways.