Find someone else or another dealership for service to your vehicle…read more Kris, my service advisor is the WORST at customer service. She does not keep you updated on the status of your vehicle. She will give you false hope on information regarding your vehicle. I had to call her for information on the status of my vehicle. She only reached out to me once, to tell me it will be a longer wait. My vehicle has been at the dealership for the past eleven days due to a backorder part. The part arrived on a Thursday, installed on a Friday, was told by Kris, when she finally called, and said it wouldn't be ready till Monday because it needed a test drive. The service dept is open on Saturday! Why the test drive wasn't preformed on Friday is a mystery to me! Make sure you get all the information and if you experience the same issues like me, document everything and file a national complaint. This should bring to their attention their poor customer service skills.

Went in Friday to look at a vehicle I had liked on the lot 2023 Nissan Altima 2.0 sr had a…read moreappointment with Keith my car salesman. He was really nice wasn't pushy at all. He went on a test drive with me. I stated some things that I didn't like about the car and what he could do for me with help of the used car Manager. To make me feel comfortable on what I am purchasing. I buy the car that day. They let me keep it over the weekend. I'll bring it back Tuesday. They put me in a rental paid for by them and they fixed all the issues that I had about the car and did an outstanding job. They made my first car purchase experience a very good one especially Cory when it came to the service department and keeping me updated on the process of getting my new car back

Predatory Practices and Subpar Vehicles - Beware of CARMAX…read more I'm compelled to share my terrible experience with CARMAX, particularly for women considering doing business here. They seem to prey on women with limited automotive knowledge, pushing poorly maintained, unreliable cars at premium prices, banking on the assumption we won't know better. Carmax never disclosed the fact that the engine had been repaired twice but sold me a car at full price. Carmax pulled up a car fax report stating no repairs and no accidents which is a big fat lie! I purchased a vehicle from Carmax believing their sales pitch that it was "in perfect condition." Within four months the check engine light came on. The car began breaking down. The car had a major engine recall that clearly weren't addressed prior to sale. A trusted mechanic confirmed these problems should've been DISCLOSED and FIXED before the car ever hit the lot. When I returned to discuss the issue, I was met with condescension and dismissive remarks. They refused to take responsibility or assist with repairs, leaving me stranded with a lemon. It's clear they're prioritizing profit over integrity, targeting customers they assume won't and can't push back. I urge women and others to stay away from Carmax. Find a dealership that values honesty and stands behind their vehicles. I wouldn't wish this financial and emotional stress on anyone. It's been a whole year that I have been fighting with a car that the dealership knew was a lemon. They clearly capitalized off of me and now I'm stuck with paying for a problem that I can't afford. I have brought multiple cars from this company and this is the thanks I get. As a single working mother I wouldn't recommend this place to anyone. Go elsewhere this place does not have your best interest I've noticed this for a whole year now. Even speaking to corporate they also have no compassion. Telling me to trade the car that they know is an issue leaves me upside down and without transportation. This is the very reason people give up in life because of predators like these people. The stress this place has caused me is insane. Save your money, time, and sanity - shop elsewhere.

My experience was amazing. I am very happy with my vehicle a 2022 Hyundai fully loaded leather low…read moremiles. These guys really know how to help a family. Also, I'd like to say that their service department is amazing as well. They really care about our needs.. and I especially would like to thank a young man named Devon. He really came through with everything that I needed at the time of my visit. .

I got a dent on my BMW within the first few days of owning it and was devastated. I first contacted…read moreanother PDR company, but they said it could not be fixed and recommended a body shop that quoted me around $1,500. I then took it to BMW. They initially said they could repair it with PDR, but the next day they told me it would require bodywork costing around $1,300 because them fixing it would damage the paint. I decided to try one last time and found Juan at Dent Dogs. They responded quickly, and Juan was professional, honest, hardworking, and clearly very experienced. After everything the other shops had told me, I honestly did not think the dent could be repaired, but the result came out way better than I expected. Juan saved me from spending over $1,300 on bodywork and charged a very reasonable price. I highly recommend him and will definitely come back if I ever need PDR work again.

Dent Dog does great work at low cost compared to other dent repair. I will definitely refer my…read morefriends to them.

1/5 Stars - Complete Nightmare…read more I brought my truck in for a check engine light, though it was running perfectly fine at the time. After their diagnostic, I approved $700 in repairs for a purge valve and vapor canister. I was asked to pick it up at 3:00 PM, but when I arrived, the truck wasn't ready and clearly wasn't running right. I had to come back the next day, and it has been a disaster ever since. The truck is now undriveable. I nearly got into a serious accident trying to merge into traffic because the vehicle just wouldn't accelerate. I am currently having it towed to another shop to figure out what they did. To make matters worse, they tried to claim it might be the oil pump--an issue that wouldn't even cause these symptoms and was already replaced recently. Avoid this shop. I paid $700 to have a functional vehicle turned into a safety hazard. Review will be deleted with a refund.

Easy setup for diagnosis and service…read more Fist time use but close by. Will further evaluate after completion of job

So happy we came to Gay Family Kia. It's a family owned place and you can tell by how they treat…read moreyou. Our salesperson Austin was the absolute best. He helped us find the perfect vehicle for us and helped us find it for the right price. Austin was very nice and polite. He even walked us through all the features of our new car and the Kia app. He was never pushy and didn't waste any of our time. We really appreciate everything he did to help us out. Our finance person Billy was also very helpful. He was kind and understanding. He walked us through what everything would be and some extras we could get. He was very thorough and explained everything very simply in a way that we as the buyers could understand. He got us in at price that was reasonable and doable. In the end we walked away with everything we wanted and everything we didn't know we wanted. Thank you to Austin and Billy for being so kind. We love our Kia Sportage and we will return to Gay Family Kia when we need a new car.

Very disappointed. I wish I could give a negative star. I'll never come back again. My engine light…read morecame on and I called to see how soon it could be addressed. They said to bring it in on Monday and to give them a couple of days, which I did. I still hadn't heard anything my Thurs and I couldn't get a return call from my advisor. I was told by a clerk that nothing had been done yet. I went to the dealership to find out the problem. They got the car in and finally gave me an estimate after I waited. The estimate to replace sensors was approved then. It took them till the next Thursday to finally get them installed after I again showed up because no call was returned. Nearly 2 weeks to get simple repairs completed. I feel like it was only completed then because I kept showing up to inquire about the status. Very poor customer service. I didn't even get a return call frim the Service Manager. Don't waste your time taking a vehicle there.

Our service rep, (Johnny) & all of them are professional, friendly & helpful. We are impressed with…read morethe quality of the mechanics too. Our car was ready before we expected! We will continue to only do business with Christian Brothers because you're the best!!

On July 17 I had both my front and rear brakes repaired at Christian Brothers for $1400…read more My car had high mileage at 140,000 miles but I had not encountered any problems with it aside from the brakes needing repair. When I picked up the car I noticed a banging sound- which persisted for 24 hours and worsened. Turns out the car had loose engine mounts which caused the engine to sway and cut the A/C line. I do not think the technicians drove the car after the repair. I believe they had a responsibility to report the noise to me. I also believe they had a responsibility to advise me that the car was not road safe due to the loose engine mounts. I exchanged e mails with the manager Derek and he disagreed- he thought the car as road safe. I would not recommend Christian Brothers automotive.

The first time I went there I thought I needed a new radio for the new car I bought. One of their…read morestaff, the manager I believe, looked at it and got the blue tooth to pair to my phone. Because of that I returned to have them instal a rear view camera. I was offered a fair price and it was hard wired to my car and works great!

Talk about the friendliest, most helpful and easy going company in the car audio business! I had a…read morePioneer radio, not installed by them; that "went out". Their team diagnosed it and fixed it without trying to upsell me another radio. Turned out to be a simple fix for them but not something I would have known. Highly Recommend Car Tunes in League City!

When the family rides have problems, this place solves them. More than a decade and counting…read more The review; however, is more about the process of waiting. Allow to me to say that Mac Haik makes it less strenuous with its clean, spacious waiting room; really fast Wi-Fi; and ample supply of coffee and water. There are vending machines as well, but since I was here bright and early in the morning, chips were pretty much out of the question. All in all, pretty solid.

Sold me a car that had a broken windshield wiper motor, the engine completely turned off WHENEVER…read moreit pleased. Whether I was on the highway or not and then wanted ME to pay $4-500 to fix the motor in the windshield wiper. Refused to diagnose my car and gave me a super shitty warranty. I was forced to fear for my life for 8 months in hopes of finding a better dealership. I DO NOT AT ALL RECOMMEND MAC HAIK TOYOTA LEAGUE CITY! FOR SAFETY CONCERNS STAY AWAY!