Extremely unprofessional and frustrating experience. The car was advertised on the dealer's website as ready to purchase, so we traveled from Houston to Santa Fe to see it.
When we arrived, the car was dirty and clearly not properly prepared. We also noticed mechanical issues, including oil in the pan and clutch problems. The dealer acknowledged the issues and said they would be repaired, and we waited while those repairs were supposedly completed.
We already had financing fully approved, and we stayed in constant communication throughout the entire process. We also provided all the insurance information requested to move forward. The only step left was the down payment.
We acted in good faith the entire time, but because we missed ONE phone call, the dealer chose to take a deposit from someone else and sold the car without any notice.
After everything we did on our end, this is beyond disrespectful. This is not how you treat serious buyers who are ready to close. It shows a complete lack of integrity and very poor business practices.
Nelson Sandoval read more