Recently purchased a 2013 GMC Sierra TX Edition truck at Cook Ford. Our salesman (hate to call him that because he was never "high-pressure") George Heitman, was such a breath of fresh air. George isn't your typical salesman. He's such a nice guy, pretty new to the car sales business. If you know your facts on the vehicle you want to buy, and what you're willing to pay, this guy is the guy to see. He's not pushy, he's sympathetic to your needs and specific situation and isn't trying to sell you something you can't afford or don't need. He also threw in a large canvas JJ Watt Texans poster that was hanging on the wall, just because he heard us say how much we liked the Texans. Working out the agreement for the extended service contract was a bit of a process, but that was completed with the Finance Manager. I think the confusion was that they are used to dealing with Ford's and I needed the service contract on a GMC, so a little bit of unfamiliar territory is what I chalk that up to. The Finance Manager was still a very nice guy and a family man with integrity and a sense of humor. George is just a GOOD GUY and he wants to earn your business. He's a very honest and humble guy and he deserves your business. So, if you're in the Texas City area and looking for a new or used vehicle, be sure to ask for George Heitman. Tell him Kimberly Hobbs sent you! read more

Cook Ford - 2013 GMC Sierra 1500 SLE Texas Edition purchased from George Heitman at Cook Ford in Texas City, Tx. - Car Dealers Near Me - Texas City, Texas

I just want to thank Cook Ford for helping me and my daughter out with a tire issue the other day. We were in Tx City and noticed a low tire alert on her Jeep Compass. Not familiar with Tx City and a bit overwhelmed, we pulled into Cook Ford. Dave in The Service Dept. told us not worry and that everything would be taken care of. I felt bad since I was in a Jeep in a Ford dealership but He was so sweet, provided us with drinks and snacks while we waited. While we waited and looked at new vehicles, Steve in Sales came by to introduce himself. Let my 19yr old daughter sit in several cool cars in the showroom and basically entertained us while we waited. He knew we were not there for car buying yet he made two very nervous women feel at ease. Dave checked the tire for leaks but all that was needed was a little air. Thank you gentlemen for your Southern charm, I will definitely be back when I am in the market for a vehicle. read more

I had a great experience at this dealership, last Thursday I took my car over there because it was making squealing noise after I had previously attempted to take my car to another dealership and was not satisfied with their efforts to solve my problem. They did not take my concerns seriously. I am so glad that I found cook ford and that they treated my car and I with upmost care and respect. I am very satisfied with their personnel as well as their timeliness of not only providing me with a rental car but returning my own vehicle so promptly. read more

I wanted to inform you all of a scam at a local car dealership, Cook Ford off of 2600 Palmer Highway Texas City, 77590. My wife had received an advert for this dealership announcing a huge sale. Attached was a game card saying that I could win up to $10,000 cash. Against our better judgment, we decided to play the 'match to win' game. According to the rules, my wife apparently won $500. The instructions said to call the number and enter my confirmation code. I did so, and was told by the person on the phone (named 'Kirk') that all I had to do was come by and claim my prize. I asked him point blank if I had to buy anything, or if this was toward the purchase of a new car. Kirk said no, and all I had to do was stop by today. So, my wife and I drove the 20 + miles to claim our prize. When we got there, the person who 'helped' us was extremely rude and condescending once he realized we were only there for the supposed 'prize' and not to purchase a car. He then informed us that 1) We had to come by tomorrow to claim the prize and 2) Despite us having a 'matching pair' and having a 'winning ticket' according to the rules, we actually had not won..we had to have our 'confirmation code' matched up with the winning numbers they had. We asked to speak to a manager, and that guy refused to do so, saying that the manager will tell us the exact same thing. At that point, realizing we had been suckered just to come by, we decided to leave. I wanted to look over the flyer to read if the fine print confirmed what the 'gentleman' ( and I use that term extremely loosely) said, or if it was indeed a bait and switch. When I grabbed the flyer, the man tried to yank it away from me and began making snide comments. We did get it back , and began to leave. All the while, the guy still kept jawing at us. Now, to my credit, I did manage to capture this all on video, having suspected all along this was going to be a scam, and we informed the guy as we were leaving that we did indeed capture this on video via my phone. The guy actually laughed at us as we were leaving. To top this off...after we left we called the store to speak to a manager. Who picked up? Kirk, who then proceeded to deny the phone conversation happened the way it did. The sad part is, I actually am in the process of looking for a new (second) car. One this is for sure...it won't be here. It's not so much the whole 'bait and switch' scam that bothers me so much as how we were treated. read more

Pleasant experience today at Cook Ford. "Cody" was very thorough in the pre-approval process and answering all of my questions. He even shared strategies to help my credit over time that I hadn't heard of before. I checked on it at another dealership and my bank -- sure enough he was telling me straight, and I can use the same processes to strengthen other areas of our finances. My wife and I will certainly return to Cook Ford to purchase her new Fusion soon! read more

I would like to say that the Service Department at Cook Ford in Texas City offers excellent customer service. I initially called to ask about bringing in my Expedition to get the passenger window opener (for lack of a better word) fixed. I spoke to a gentleman named Bryan who pleasantly answered my questions. Hailey the receptionist behind the counter was more than helpful by checking on my extended warranty and even asked if they could give me a ride home. She was thorough and very pleasant! Thank you for helping me! My car was ready in the afternoon. i am a happy customer. read more

In 2010 bought a 2010 fusion, after 30,000 miles turned into a POS! Best thing I purchased was the extended warranty! Too many problems to list here. August 2016, time to get rid of that POS and get a new car. Researched the new fusion and decided that ford finally fixed all the problems with them and got a 2017 fusion. Now November 2016 and it's been to the shop 3 times for the same problem, edge of headliner exposed over back door. Still not fixed and a portion of the headliner is still exposed. I am not happy with Cook Ford Service dept! read more

We had a great experience here! Ed was super savvy and realistic, and the financing department was not pushy with anything, which was really nice. We got a great deal for a new truck, and they worked with our work schedules so that we could get the truck later in the evening. We will definitely buy from here again! read more

The owner is phenomenal, the sales team members are friendly, car buying process is simple and smooth. HOWEVER, the managers are lacking in friendliness towards other staff and customers alike. I am a former employee and before that l bought a vehicle there. I would definitely buy there again, but not return to work there again. The staff in the maintenance department are also incredible. read more

Bought 3 vehicles from Cook Ford. Between the great sales experience and the first rate service department, I will shop no where else for my Fords. read more

Beware! They serviced my truck and contaminated the DEF system and wouldn't own up to it. It cost me $2300.

Do not deal with it Cook Ford trey give false information so you can come in to rip you off they put up a fake calculator on their website which it will change around to try to get you to come in to get a car that you don't want they tell you to call before you come in so that the person that you deal with on the phone is not there (off) and Then they appear in the same day then they tell you that you miss understood the price but you know what they told you. I travel over a 100 mile so then they tell you you came to for a nap at them to put you in a car. They are total rip off repeat total rip off read more

Great service! Lisa was excellent worked with us to get the deal we wanted. Will be doing business with them again!

I wouldn't buy the extended warranty again. it's pretty overpriced compared to most. They push it as if ford is the one doing the warranty but really it's just a 3rd party. The 2 trucks I have gotten from here have been great, and the service department is 5 stars every time. Just like any time you buy a new truck, do your homework and don't be afraid to ask for an Itemized list of everything's that's on the finalized total amount before you commit. Also not very happy about them running my credit 4 times when i only wanted the ford financing. don't stack up your hard inquiry's. The young salesman Ryan was very professional, and relayed the numbers from the pit in a respectable amount of time. read more

Great customer service. They gave me a great deal on my new 2016 f150. Steve Rutherford was very helpful and polite. read more

Cook Ford - 2016 f150 - Car Dealers Near Me - Texas City, Texas

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I'm not sure why people have been giving these guys a bad rep. My experience with them has been nothing but excellent. I highly recommend Scott as your salesmen. He was very flexible with me, and worked hard for hours to get me the best deal that he could. I'm in sales for a living as well, and I was very impressed by the way things were handled. His experience was definitely noticed throughout the process. One of the batteries died in my truck a few days after I purchased it. Scott worked hard to get me a refund, and even followed up with me throughout that process to tell me that he hadn't forgotten about me and that he was still working on it. Very good communicator, which is very important in sales. Kelly in Finance was also very awesome. She was very thorough with giving me the run down on my different warranty options, and also gave me insiders that I was completely clueless about. These guys want you to have a good deal, and really take the time to give you the best experience that they can offer. Disregard the negativity below, these guys rock! read more

Purchased my third Vehicle From Cook ford on Monday . Was well taken care of by the sales staff . I don't often feel I was given adequate trade in value in the past at other dealerships . But the used car department at cook was able to give me top dollar for my trade . Truth be known I was given more than anticipated . They also beat the ford dealer down the streets price on the new truck. Only issue I had was dealing with my credit union on the pay off on the truck I was trading in.. with this COVID experiences lately seems everyone is working at home and having difficult getting in touch . Can't really say that it was a Cook Ford issue . They did buy my lunch and while continuing to hold for over an hour on the phone waiting for my credit union . Over all experience dealing with Good people at cook ford during this COVID pandemic went very well . If your looking for a new car or truck give this group a shot.. Things are a little tight for parking and the building may be a little but worth the stop if you are wanting to get more bang for your buck or save some yang .. read more

Very deceptive in how they conduct business. Save yourself the misery of dealing with these cheats.

Awesome dealership. Had my vehicle serviced here after moving to the area. Fast and great service. We bought our pickup here as well recently. Terry was our salesman. He was so great to work with it and did an exceptional job getting us into our new truck. Definitely ask for him when you go by. Thank you for the great service!!! Everyone there was amazing to do business with. So hard to find people who do such a great job these days. read more

If zero stars were possible that is what I would give do not go here this place is ridiculous. They will try to screw you in any way possible car I was interested in was the 2016 Ford Fusion marked at 1987 guy comes at me at 26k one never shows me any paper work just writes some bs number down. Then comes back with 24k I tell him you math is way wrong on the website it says 1987. Then guy lies to me tells me that it has to have an trade in so I pull out my phone and show him the add and read him the add word for word call him a liar and walk out. Co to macre ford they worked with me and keep finding me even more discounts to lower my price and guess what they show you the actual paper work to show you where your money is getting used. read more

I apparently I can't rate a zero. This is one of two car dealerships that I am rating a zero even though you can't choose zero. I usually shop for cars on line. I have done it for may last three purchases. This time I do the same, but instead of getting the internet price which is usually a little lower I get a phone call. I make an appointment and the sales person isn't there, so I get past off to someone else. That's ok we all need time off. After they tell the vehicle which I inquired about is not there because the owner is now driving it. Why have it online than???? They show me one that is available. I do like the other vehicle but I also like a similar vehicle at another dealer. I will review them later. What's a little strange is that as I am preparing to test drive the vehicle Teh salesman tells me the vehicle is selling for $5000 above sticker. At this point I'm really confused. I see a price on the internet and the dealer try's to high jack more for $5000 more. Isn't that bait and switch. As bad as these guy are the second dealer tried to get me to travel 50 miles from my house and jack the price $10000 and of course they were not going to tell me until I got there. I when questioned about it they said the would check on it an never called me back. They are Randell Reed Planet Ford in Humble, Tx. read more

Terrible service tried to negotiate with them over the email for a vehicle, the quote on their prices do not match what they have on the Edmunds or KBB site, totally different price. It took me 6 times to get them to send me a price finally, they kept putting me off and would write back to me as if it was the first time they were talking to me all over again. BAD BAD BUSINESS practices, don't go here, I have a feeling they are worse in person if they treat a customer this way over the internet. read more

My overall experience with Cook Ford was a good one I went in to purchase a truck the salesman T. Davis helped me out there was a small miscommunication at first it ended up being corrected allowing me the leave with my new truck this was the second time dealing with Cook Ford and I would recommend them to any one looking for a vehicle . read more

DO NOT purchase from Cook Ford!!! Before I purchased my car from Cook Ford I had read a ton of negative reviews. Typically I would have just kept on moving but that a specific model of Jeep for sale that I had been trying to find for quite some time so I rolled the dice and went to look at it. I explained my hesitance to the salesman and he assured me that the negative reviews were do to some old management and salespeople who were no longer there. Again, i took a chance and took him at his word. I traded in my car and purchased the jeep that day. About 6 weeks later I received a letter from the finance company on my trade in, saying that the pay off was short. I contacted Cook Ford and let them know they agreed to pay off my car and that the finance company was saying they short paid. Brandie from Finance apologized and said they would get right on it. I again, took them for their word. About 30 days later I received ANOTHER letter from the old finance company telling me I was now being reported to the credit bureau as being more than 60 days past due! I had never missed a payment or been late in my life and now because of Cook Ford I have a negative history mark on my credit report ( it dropped from a 750 to a 704 for this one thing! ) So i am now livid and I call Brandie. She is acting like it's my fault. So i did more digging, the payoff they got was good for the next 10 days. They sent the payoff in 20 days later after I traded the car in!!! So naturally, the payoff would be different. They also took their sweet time sending in the difference in payoff which resulted in my credit ding. So I call the old finance company and present my case and they tell me it's ultimately my responsibility to pay any shortages and they will not report any changes to the credit bureau. So for the next 7 years, my perfect credit is dinged because of their incompetence, laziness, lack of customer service. RUN FROM THIS DEALERSHIP!!! read more

Bought a 2010 Chevy Siverado HD for $23K. Discovered when I took it out on the highway 2 days later that cruise control did not work. Placed 6 unanswered phone calls leaving voicemail. Eventually reached a manager who said that I should have taken on a test drive to test cruise control. My test drive I was invited to take was around the block with a sales staff person with me. Very unprofessional and totally not customer focused or friendly. read more

3 months after purchasing our Ford Explorer, we began having electrical problems associated with the security system, eventually resulting in a battery failure and replacement. After taking the vehicle to our local dealership, we were told it had an aftermarket security system installed which was causing conflicts with the on board security system (setting the alarm off randomly, including when the vehicle was in motion!). Since it is an aftermarket installation, it is not under warranty. This system is completely hidden beneath the dash and we as purchasers had no way of knowing it was there. After contacting the dealership and being routed to a Manager, George, all he wanted was our fax number so he could fax us a copy of the "As-Is" agreement we signed. Instead of using the opportunity to enhance their customer service experience, they offered nothing to assist in correcting the issue with the vehicle they sold, and we're stuck paying $200 to have this system removed so it won't cause any more problems. read more

Horrible experience. Treats you like a set of numbers and outright rude and sleazy salesman. Will never buy anything from this company.

Alright will start from the beginning on August 21,2017 when I sent my 2017 Ford Fusion into the cook ford service department due to my vehicles tires and rims being stolen and some body damage which occured during the incident. Lets fast forward to Thursday,September 14,2017 I called the body shop but no one answered or called me back even after leaving a message. On Friday,September 15,2017 I go to the dealership after I received no call back. The body shop tells me my vehicle is ready but I notice they put the wrong rims on my vehicle even though I provided them of a picture of my premium rims and the original window sticker that came with the vehicle. I speak to the body shop manager and service person who ordered the rims and she informed me that she ordered the rims but didn't look at them when they arrived. The body manager tells me they will have to order the rims so it will be either Monday or Tuesday before my car will be ready and they would contact me. Monday comes around so I call but again no answer. I call Tuesday and talk to the body manager tells me the rims should be arriving shortly and would be ready tomorrow. I call Wednesday they tell me its not ready due to it needed to be sent to alignment. I arrive today ( Thursday, September 21,2017) at the dealership never receiving a call informing my car is ready. I pick up my vehicle today and later discover my driver side window rolls down but will not roll up mind you my vehicle only has less then 5k miles on it. Too add insult to injury I had a cardboard ford model car me and my 9 year old son built for his school project together in the trunk of the vehicle but some how ended up in the back seat of the vehicle in pieces I know it wasn't expensive but still a memory we had together that he wanted to keep but now it's no longer an option. I went back to the dealership to voice my complaint and all I got was sorry can't help you cause the service department is closed come back tomorrow. I apologize for this long complaint but I warn everyone for the complete run around I recieved from Cook Ford. read more

I had the worst experience with Cook Ford. The fleet manager, Jason Williams and finance manager Tonya are very unprofessional and disrespectful. They will try to steel your money, read your contract thoroughly. When they got caught after going through my contract they became irate. read more

Cook Ford dealership is outdated walked in today to claim a prize .. and felt like it had not changed sence 1970 needs a update and stop prize scratch off card for prize to get you in the door . read more

I had a great experience, was able to get the Internet price and was treated very well by Mike Pendleton and the rest of the Cook Ford staff! Really love my new 2016 Ford F-150 XL Sport Extended Cab! I would recommend this dealership to others and had a great experience overall. It's a bit of a drive, but is worth it for a great deal! read more

We purchased a F150 from Cook and had great service. Even had a little issue with our trailer package and a Cook manager rectified the issue promptly and professionally! read more

Thought I was in on a "bait and switch" deal until the sales manager got involved. The new Ford P/U Truck we got was less in actual and adjusted dollars than the Chevy truck we purchased 10 years ago! The 2.7 engine seems to be very good, as recommended. The four door with the big back seat and the short bed rides great and we have lots of room. In the days when you can spend $50,000 plus on a p/u, it is nice to know the basic Ford is still well priced and a good value. Got what I wanted for the trade in, got to within $1000 of our budget. When pressed, there were 2-3 trucks that matched the "internet offers". Suggest the sales team know their product and inventory better. Suggest the marketing department keep the web site / internet/ inventory up dated. I will use these guys for service and will trade with them again if AGW ! They sure beat the boys down at Classic Motors Galveston. Just a few miles can make a big difference in price and attitude! read more

Purchased a Ford Edge from Cook Ford and had a great experience! They were fast and friendly. I was in and out with my new vehicle in no time! It was worth the drive for me! read more

Like Billy C mentioned in his review, I too was taken for the scam that I won $25,000. After driving 20 miles to the dealership, they tell me the fine print says their confirmation code must match mine in order to claim the prize. According to my confirmation code, I won a $5 Walmart gift certificate which I told them where to put it. All this after they tried to get all my information to try to lure me into buying a car. How can you trust a dealership like this??? Hopefully more people read these reviews and they go out of business fast. read more

If it was possible to give zero stars, I would! Absolutely zero! I received the flyer in the mail, the "money carlo". Read the paper up and down, and I pulled my tabs and was a winner. ""The 5 day event"" was concluded before the PRINTED DATE! I took my flyer and play card to the dealership, from SOUTH HOUSTON may i mention, to have a sales person look at it and confirm it, and then for him to fill out all the paper work, but need one more confirmation code from a board that was no longer there, to go find out that the manager had also concluded it SATURDAY.! Today was the deadline at 7pm, and they were rude and falsely advertised their information. I am going to talk to someone higher because it doesn't say any limitation of anything. I did what I was supposed to a d drove all the way there with my things to get told that it had been concluded with no warning. Not to mention whoever I spoke to on the phone was rude as well. They do not have it together there, and will not get business from me, my family or friends. read more

Zero stars if possible.... total mailer scam with Cook Ford. They say it is a 3rd party running it, but their name is all over the publicity and they hired them. You get a scratch game in the mail, it clearly states scratch off all 3 circles below to see what you have won. I scratched 3 circles and matched $20,000.... it says to proceed to dealership to claim prize.... no where except in tiny fine print does it say anything about matching an activation code to "their" prize board.... so really, shouldn't the flyer say right on the front to come in to match the code. The scratch off has nothing to do with the activation code... they want you to sit down and fill out all this paperwork to get your non-winning activation code $5 gift card, wow.... Totally misleading, deceptive, false advertising by Cook Ford. No telling how many people that need the money went in thinking they won. I didn't fill out the paper work and they got rude and upset with me. Never buying a car from a place that tries to deceive people with their "advertising marketing" ploy. Good job Cook Ford, way to lose possible customers. I also called their manager and they said it was all the 3rd party, didn't take any ownership in it.... read more