I would like to report a poor experience at your Cook Out location. A short Hispanic male employee wearing a blue apron, who was working near the second window by the carry-out area, was rude and dismissive when I requested an itemized receipt showing the price of each item purchased. We also had issues with our order. The first time we ordered, it appeared he did not hear us correctly, and we had to repeat our order. We were given a large fry instead of the regular fry we ordered, and the only receipt we received was for the spicy wrap. When I asked for an itemized receipt for the entire order, he repeatedly pointed to the total receipt taped to the bag and ignored my request. I believe customers should be treated respectfully and receive proper assistance when concerns are raised. read more

The right drive thru line at this Cook Out is always fast. If you want fast service go in that line. I don't know why the other line takes so long. Order: usually double burger with lettuce, tomatoes and pickles. I love that they let you customize your burger with fresh toppings. I've never had a wilted lettuce or tomato. Pretty good fast food burger. read more

Cooking up some traditional all American fatty foods. Had to try this southern staple. Went with some classics; chili cheese dog, cheeseburger, onion rings, mini corn dogs, hush puppies, and cheese fries. Full transparency, not great quality so keep your expectations realistic here lol. The chili dog was decent. Overall I felt my belly certainly cooked out. Have fun read more

Cook Out - Onion rings and hush puppies - Burgers Near Me - Charlotte, North Carolina

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I mean obviously pretty low quality lol but everything was just as delicious as you'd want it to be. Quesadillas were great, the corn dogs were great, the hush puppies were heavily. Milkshake for sure the star of the show, so thick and delicious, blizzard like for sure read more

Burnt my quesadilla and no Oreo on my milkshake. Sad and unprofessional. I'll never come back to this location. read more

Cook Out - Burnt my quesadilla and no Oreo on my milkshake. Sad and unprofessional. - Burgers Near Me - Charlotte, North Carolina

Horrible cookout. We ordered our food the lady gave us shit we didn't order and didn't know how to refund it. So we got charged for. Gave us drinks with no ice and f*cked our order up. On top of that the milkshake we got had a hole on the bottom and got all over my car. DO NOT RECOMMEND COMING HERE ESPECIALLY AFTER 9 O'CLOCK!!!! read more

Stopped by Cook Out and ordered two hot dog trays with chili, a side of fries, a quesadilla, and a sweet tea. Everything was delicious, to be honest. The hot dogs really hit the spot--I was craving one for some reason, and they did not disappoint. The fries were crispy, the quesadilla was solid, and the sweet tea was just right. Definitely a satisfying meal! read more

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They shorted me my change, and could not for the life of me figure out that all I wanted was a original style chicken sandwich. Had three different people on the intercom. Shows lack of training and inability to multitask. Used to be the best cookout but they are severely lacking as of late. Who are yall hiring!??!! read more

The two lines are confusing but besides that this location isn't bad. I would recommend people using the left lane, it's slightly faster. And definitely check your bag before leaving! It's fast food so don't except 5 star food but it's pretty good if you need something quick. If you go after midnight be prepared to wait at least 15/20mins! read more

Quick cookout location. Always slaps at 2 am. Burgers are cheap and quick. Service is ight.

I went to order on the window then a girl took my order I ordered and she was being rude to me she needs to be home train frfr.

I stopped by for a quick bite to eat for lunch on Tuesday, 12-7-21. They have the best barbecue sandwiches. There was a line, but I didn't have to wait too long. My only takeaway: there was a hole at the bottom corner of my bag. Wondering if bags are packaged in something that's opened with a box cutter. It wasn't a problem with my order. Someone with a larger order may have a bag that's torn apart easily with more weight. read more

Cook Out - a person holding a receipt in their hand - Burgers Near Me - Charlotte, North Carolina

This fast food joint exceeded our expectations with its wide range of options and quick service, surpassing what we'd find in our home state. They offer the option to get your drink and pay at the first window if that's all you're getting; those drinks are delicious! Think of your go-to backyard grill fare. Juicy cheeseburgers, savory BBQ sandos, and more! Think the yumminess is over? Nope! Don't forget to grab one of their amazing shakes! We had 5 people in our party + ate for under $40 - I call that a major win. read more

THE BEST DAMN MILK SHAKE I EVER HAD!! Super creamy and decadent Filled with loads of ropings I wish there was one in CT read more

Cook Out - Snickers milk shake - Burgers Near Me - Charlotte, North Carolina

Cookout is a regional chain with a strong presence in the Carolinas. I must say that whenever business brings me to the Carolinas or Georgia, there is a good chance I will be stopping at one. Cookout offer good hamburgers and hot dogs prepared with a multitude of toppings. I usually opt for their hot dogs and chili is always one of the toppings. The milkshakes are also pretty impressive. For fast food, Cookout is a solid option. read more

Was told that they closed at 3, but says online that they close at 4- the guy said he already threw everything out and didn't even give me change to order anything even though I pulled up 20 minutes before close. Terrible service. I understand working in the food industry being that I worked in this industry for years, but even when guests still pull I up I still try to help them... please do better. read more

Stop in here to get burgers for the family. I'm not the one who usually orders it's one of my daughters. So while I was trying to order I was getting corrected and yall at by the person taking my order (Nylazha) I think I piss him off so for that reason he charged me for eight bottles of water that I didn't order but I didn't realize this until we got home here are the receipts that were attached to our food trays. So there's on my list of not to spend money there ever again. Oh forgot we did not receive the bottles of water either just charged for them read more

Cook Out - a bunch of receipts sitting on a counter - Burgers Near Me - Charlotte, North Carolina

I don't see why so many negative reviews. I got what I paid for. Cajun chicken sandwich was juicy. Hush puppies were a bit dry. Burger tasted more real than burger King or Wendy's. Coleslaw was just the average Cole slaw... shake it up so it's not dry when ur ready to eat it, though. In conclusion, I would visit this place again when in NC again. read more

Cook Out - Kids corn dogs double fries - Burgers Near Me - Charlotte, North Carolina

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Every time I'm in the Charlotte area I am sure to visit this exact Cookout. Since the first time I went there I have received nothing but the hottest and freshest food. There is no seating ,but they do have a walk up window and a drive thru. The service is always amazing the workers are so polite and helpful. Today I had a Cajun chicken tray with double fries and coleslaw. The fries were crispy hot and delicious, my sandwich was juicy and bursting with flavor. read more

The burgers we ordered were really good. We have tried going back a couple times but it's either been super busy or super slow to even place an order inside. But the burgers were good. They tasted like cooking at home, real burgers! Hopefully we are able to enjoy them again. read more

My #1 piece of advice is hold that line up at the window and CHECK your food. Unwrap the foil and all!! I ordered a double burger, it only had one patty and this isn't the first time that happened. If y'all can't make the food right past 9pm, just close it read more

Been to this location twice and they messed up so bad both times. 1st time they forgot my whole side of fries in my tray and 2nd time they gave me Dasani instead of the water cup I asked for and charged me for it and gave me a strawberry cheesecake milkshake, hold the strawberry cheesecake. It was just a vanilla shake. read more

Went to get in the drive thru line here tonight and it was pretty packed! But let me tell you the food came out hot, fresh, and was given with a smile on her face. Must praise our cashier Nirza for having an awesome attitude and being on top of her game with how busy it was. Her work attitude is 10/10 would choose this cookout out of the way of a few closer ones! Thank you! read more

Had the Reese's cup shake. It was delicious. Super thick and creamy which is exactly what you'd want from a shake. The prices are extremely affordable and the portion sizes are good. read more

My wife has become addicted to the Cook Out "peach cobbler" milkshake. So when I was visiting her near Uptown, I popped over to this Cookout to pick one up. Firstly, this is a sketch neighborhood. I did not feel at all comfortable here with a "bars on the windows" vibe. But the Cook Out itself is a bright shining diamond in this rough. As for the shake, she pronounced it "meh." Unimpressed with not enough peach in it and the few bits were too small. Note that there are TWO drive through lanes. The outside one is a bit complicated so if you don't get it, stick with the inside one. read more

Cook Out - Bright neon lights - Burgers Near Me - Charlotte, North Carolina

Terrible service. Didn't have a spoon for our shake. Asked for manager and she came out with sunglasses on at 7:30pm and they shut the drive thru window on us because we wanted a spoon. read more

Cook out has one of the best fast food burgers, I love almost everything on this menu. This place never fails every time I come to visit! Wish I had a cookout near me! read more

Cook Out - Chili cheese fries - Burgers Near Me - Charlotte, North Carolina

chocolate milkshake triple cupped and then open it to find this???? WTF Just why. just wanted a shake and this is the standard I got. Come on guys. read more

Cook Out - Chocolate Milkshake. Disappointing. - Burgers Near Me - Charlotte, North Carolina

I never leave reviews but this was the worst experience I've ever had at a fast food joint. First of all, don't expect to be able to hear a single thing they're saying at the speaker. They were mumbling every word and practically whispering. We thought they told us to pull up to the window so we did. Once we got there they had us repeat half the order and then were told by another guy that they couldn't make out milkshakes because we "ordered at the window" which is not true. We ordered at the speaker. They then proceeded to tell us to go back in line at the walk up window and order our milkshakes and soda again. They made us pay for their mistake of them mumbling. We were also given extreme attitude by the guy in the back who we weren't even talking to. This place is extremely rude. I do not recommend. read more

Really good Southern chopped barbecue. Order the platter and get the cheese bites for one of the sides. Good food for a good price and fast service. Milkshakes are worth going out of your way for. 50 flavors! read more

Not a great cookout. SUPER SLOW service. I waited in line for 40 minutes but the poor design of this location didn't allow me to get out of line so I was stuck. They are very skimpy on the sides. I think I got maybe 4 white cheddar cheese bites. This location also does not carry the walking taco for those interested. Plenty of better cookout locations to go to. Cheesecake was not bad though, very creamy. read more

Cook Out - Cheesecake with Oreo topping - Burgers Near Me - Charlotte, North Carolina

42 minutes to get through 4 cars in the drive thru.... I don't have high hopes when I get fast food, but this was just awful. I could have gone down the street and sat down to eat, and been done before I received my half order of fries, burger covered in mayo after saying no mayo, 4 chicken nuggets rather than 5, and a soda with zero carbonation at all. The burger was extremely dry like it was cooked hours before. It was slathered in mayo even with me asking for no mayo. The grilled onions on it could not have been grilled more than a minute because they were raw. The chicken nuggets, however, may be the worst ones I've ever had. They are dry and spongy and taste like the equivalent of the ones you would get in a school cafeteria. They are not even worth the $1 I spent on them. The staff could not care less. No apologies for the wait times and abrupt in their interactions. If you are going to wait 45 minutes on food, there are tons of better options in the area. read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

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I'm not sure what I just experienced. I had to repeat my order 7 times & they still got it wrong. Pulled up to the window and had to wait almost five minutes as the kitchen prepared my food. The girl & the guy at the window was dancing & imitating CARDI B... while I enjoyed the ghettoness, I wish they would've gotten my order correct. No one answers the phone so good luck with complaining. read more

Cook Out - Supposed to be a Cajun chicken sandwich but it's missing all the other ingredients, tomato lettuce mayo!! - Burgers Near Me - Charlotte, North Carolina

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Open your dining rooms! I would prefer not to eat in my car. I would rather pass your place and go to a competitor so that I can sit down in the dining room and eat. read more

Clearly my expectations were set too high. With such high reviews all over Yelp at various locations, including this one, we intentionally made this a stop driving from Mobile, AL to Maryland in October 2013. Prior to this trip, I had not heard of this chain but reading Yelp reviews I thought it would be a satisfying road trip stop. Not so much. Perhaps the name tricked me, but I expected flavorful food that felt like you had actually gone to a friend's cook out. Instead, the meal was lack luster, plain and while certainly better than a Mickey D's stop, we both (my S/O and I) were disappointed. The 1/4 lb burger was actually kind of pathetic. I will give this chain a couple things. The packaging is great for travelers. The tray/box held our selections perfectly without making a mess in the car. The value is great as well, you get a lot of food for your money. Of course, I prefer quality of food over quantity, so I won't be returning. read more

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30+ minute wait last night when I walked up, drive through was slammed too. Employee must have been new because he was forgetting to give receipts/order numbers to customers! Rough crowd too... read more

Easily the best milkshake that i have had, it was creamy and thick when my friend gave me a spoon i looked at him twice. Yeah you will need that. I went there twice and the second wasn't as good as the first so the could be some inconsistencies but by and large i liked it. read more

Fast, efficient, friendly!! The way a drive thru is supposed to operate. Food was great and hot as usual. read more

This is a great place to get a good quick greasy burger and fries. This will make you feel good as you bite into the burger and all of the juices just seep out of your mouth. I must warn you....you will need a napkin. They seemed to have invented the double drive-thru system as this was the first place I have ever seen it in Charlotte. They are very busy, and they have done this right. Even McD's followed this idea in several locations. The burgers are reasonably priced, the service is fast and friendly, and the sanitation score was 97.5. When you are in the neighborhood, you should give these guys a try, they provide a great value burger with excellent taste, and lots of flavor. I have included a picture of the small burger with bacon and cheese $2.14 (before taxes). 4 Stars. NCFoodGuy read more

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They called it the "huge" burger. I was skeptical, but they did not lie. That burger was just what the doctor ordered. I did find the drive-thru a little hard to navigate, but all's well that ends well. read more