Mixed review: Good, bad and suggestion. Good: Food is always hot, a good quick bite when you're on the go and good prices! Bad: This evening my husband and I decided to purchase food from cookout and the elderly lady (mostly Grey hair and aged) had a crappy attitude! Her reason? Maybe because i had her repeat herself but that's not an excuse in CUSTOMER SERVICE. Suggestion: to avoid miscommunication and/or employees having to repeat themselves, get a better speaker or fix the speaker you have and Have someone who's not rude. It was hard for myself and my husband to hear/understand what she was saying. read more

Whoever the manager was who was a man at 10pm on may 8th, is a total dickhead. I asked 3 questions about the menu because my child wanted a burger and a grilled cheese, and the man stated over and over again "How about you just look at the menu and decide". And so I asked him if I could speak with someone who was not going to interrupt me, and he said "how about you just decide already, and use your eyes to look at the menu" the lady on the mic initially was super nice, and then man was a total prick. My daughter who's 3 years who was listening said "that man is not very kind" from the backseat. Management should definitely take a look at this guy because the 3 cars behind me were all my family and we decided to go somewhere else because of the unnecessary attitude and disrespect for no reason. I love cookout, I've been to 20+ locations and they never let me down. This one is special though. An absolute stain on the brand. The manager I spoke to is an emotional rude child! read more

Fast friendly drive through service. Same person at the window as last time. Always has a smile on her face. The Oreo peanut butter shake is the best!!! read more

Fast food restaurant with a significant number of options. Great place for late night post bar dining. A large quail food for the money but not diet friendly. read more

Awesome place especially their shakes and the variety the food is always spot on also which is an added bonus you all need to keep up the the with other peeps or then you become second standard and sub par! read more

ordered a tray with a quesadilla, cheese curds, chicken sandwich. They gave me 5 flat cold cheese curds and there was about a 10 minute wait, I checked my food and got back in line and waited almost 45 minutes. They told me that the minimum was 5 but I've had a family friend order cheese curds and have gotten a plate full. read more

Very rude to customers! Always getting my order wrong! Food is cold by time it comes out!

Great food! Excellent service! Lobby is clean and definitely the best food at the cheapest prices! read more

Cook Out - Cookout front - Burgers Near Me - Dickson, Tennessee

Great food and they were open a later than other places so that was good for hotel guest looking for late night food. Burgers, onion rings, and fries were good. read more

We had barbecue pork & a junior cheeseburger trays. They came with slaw & fries. The pork also came with hush puppies. The hush puppies were crispy outside & soft inside & were really good. The pork was well-seasoned & moist. The cheeseburger was very good, & the slaw was chopped cabbage with a just-right sweet dressing. Service was excellent, & the line moves quickly. We ate at one with a dining room that was clean & had nice sunshine streaming through the windows. The prices are great! read more

Took these people 30 minutes to get 15 nuggets after I reminded them 3 times! I proceed to tell the people that it's not out and it takes another 5 minutes! DO NOT GO HERE!!!!! read more

I drove through around 10pm. There were a couple of cars ahead of me. (So not dead, nor closing) The menu is huge and the prices are really reasonable. A lot of options. I'm in from Arizona visiting and had heard good things so i was excited to try it. But. My order was wrong. Though the burger tasted good, it had weird fake cheese sauce that was kinda gross and a pitiful amount of bacon. Supposed to have grilled onions but they were M.I.A. My mom's burger though...was the most dried up charred hockey puck I've ever seen! It was unbelievable. I think that perhaps the staff just didn't care that night...and this place has the potential to be really good. I'd give them another try, but I would double check the order and taste everything before leaving. read more

I paid over $9 for my lunch. I ordered a Bbq grilled chicken sand no bun, add tomatoes, onion rings and a milkshake. I got my to go box and my milkshake. I did not check inside assuming everything was inside. To my disappointment, it was only a small chicken breast with pickles. No bbq, no tomatoes, no onion rings. I work across town and had no time to go back to correct. I called twice and no answer on the phone. Not sure I'll ever go back. read more

Cook Out - chicken and pickles in a container - Burgers Near Me - Dickson, Tennessee

the food is normally good but the girl at the window was rude and my hamburger had a whole lettuce leaf and ketchup when i didn't order ketchup read more

Nice fast food place. Some much food for $5. The staff is always friendly. Love the music and friendly staff. If you are hungry, in a hurry and need cheap food, this place rocks. Be sure to try the milkshakes. read more

Love cookout!! You can take your family out to eat for a reasonable amount of money, and it's REAL FOOD! Not garbage! Love to get the Cajun grilled chicken sandwich. Big piece of real chicken breast with all of the fixins. I always have them add pickles and onions! Yum! Cheer wine floats are a favorite too!! And their shakes are all so good! We have tried probably 10 -15 of the flavors over time and they've all been so good. Love the chocolate malt. Staff is always quick and friendly. Restaurant is clean, as is the bathroom. read more

Awesome place to eating affordable fast and good Food!!! I can take the entire family is out to eat and not break the bank!

We ordered food to go and it was just terrible. Had we eaten in, I would have taken the food back and asked for a refund. The regular-sized Cheddar Burger consists of a tiny, overcooked patty (too small for the bun), and onions and fake cheese sauce all over the place. The cheese fries come in a hotdog to-go container, with barely any of the fake cheese sauce (which actually wound up being a positive, since the cheese is less than stellar). People in line ahead of us were already complaining about the wait, and we were no different. I have not been to this place in a loooooong time because my mother had a terrible experience - mom asked for no mayonnaise, but had it anyway. The Cook Out employee seriously just scaped it off and handed the same burger back to my mother. I figured I would give it another try after a few years. Terrible mistake. I will not be back. Ever. read more

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Most of the people writing negative reviews didn't check the menu out ahead of time. The options are quite large but if you stick to the top of the menu it is pretty basic. My advice read the menu ahead of time and you will enjoy your visit. read more

The service was wonderful never had to take my food back.... girl taking the orders was really nice

When we pulled in, the drive-thru line was long, but their service was on the ball and the wait was actually quite short considering how many people they served. The order was correct. The prices were reasonable. The food was delicious. Cheddar Style with mustard, fries and a caramel fudge sundae, all excellent. They obviously hand make their beef patties, so the burger to bun ratio may not be perfect, but it tastes good enough that it doesn't matter too much. Fries are hand cut and seasoned well but not too much. The bacon was crisp and cooked exactly done enough. Even the grilled onions were perfectly done. For 3 people, $23, which was 3 hand made burgers, 3 thick shakes, 2 large skin-on fries, & 1 iced tea. Service was not only efficient but friendly. Very impressed. read more

Love this place! Great food for a awesome price! And their shakes are on point and the Cajun chicken...omg. And literally the only place I know of that serves cheerwine, if you like that sort of thing. read more

I'm so disappointed in the cook out. I've been seriously sick. Almost died two weeks ago from my bronchial tubes closing up. I'm getting better but the medicine has me craving beef. So I ask my ex to go to the cookout because they have amazing burgers. I ask for a double cheeseburger dressed. Through the garden. My ex ordered him one but just with tomatoes ketchup. It was 1:56 in the morning. I waited forever to get that burger. From 9:00 last night until 2:00 when my ex brought it. I'm still very sick and can't get out just yet. So when he brought it I opened it like I hadn't eaten in forever. It was just two patties with ketchup and mayo. Both of them. My ex was going to get back out and exchange it which he shouldn't have after working 13 hours. So I tried to call over half a hour non stop. No answer. Then I've tried to call alll day today and still no answer. It got me furious. They need to learn to answer their phone. And that late at night, early in the morning if they mess up they should have to redo it deliver it and give a complimentary dinner for the upset and disappointment of not getting that delicious burger I've had b4. How r they going to conduct business if they can't answer their phone. In so upset read more

Cook Out - a smiling woman in a pink tank top - Burgers Near Me - Dickson, Tennessee

I had to wait like 30 minutes for my milkshake that they had and just didn't give to me. Then I had to wait almost another 45 minutes for my shake to thaw. There were others having to ask about their orders after waiting a long time just to find out they had it and didn't give it to the customers. read more

Great food at great prices. Dickson needed this option. Speedy service and nice staff. read more

Cook Out - I love last line before the chapter and verse... - Burgers Near Me - Dickson, Tennessee

Absolutely the best value in town,the burgers are fantastic and I beleive they make the best milk shake I've ever tasted!

I must say that I was very impressed with the food they have and the price! Chicken Tenders plate with 2 sides and drink for $4.99, that's VERY CHEAP and reasonable! Love their burgers! Would recommend you try this place! read more

Not good bad service my burger had onions and I said no onions and it has no lettuce so don't come here

I can't help myself... I love this place. Their burgers are awesome and their grilled chicken is simply terrific. They have that real chargrilled flavor, not just "flavoring". Their Dickson location and decor is warm, friendly, clean and inviting. The store was rebuilt in the old LJS fish restaurant location which made me wonder at first because the traffic and the old drive up window access was difficult. But they seemed to have fixed the layout issue and the traffic is worth pulling in for. They have so many choices there that I agree with one reviewer's suggestion to check out their menu online for your first time. If they aren't busy, no problem. But if they are busy, it is hard to stand their and read through everything without holding up the line. And, trust me, hungry people at fast food places aren't fun and friendly folk! As for me, I rarely eat beef, I am not a fast food or burger type person and I almost never do drive up windows. However, that being said, the burgers at the Cook Outs (I've been to a couple separate ones) are cooked better than I can grill at home. They are a bit inconsistent depending on who is cooking or which restaurant you are at but I think they are better than any burger I have had at other similar restaurants, especially for the price and time of wait. They are fast and there is a ridiculous amount of choices on the menu and I have found the staff to be very nice and helpful. I laughed out loud when I read all the combo options until I realized how smart it was to offer a wide bit of variety but each choice is done rather well. Ask my husband who thinks the combo choices were designed just for him. You can just get one item so don't feel you have to pig out totally. The staff in my local establishment is friendly and quick... not true of many so called "fast food" places these days. Prices are reasonable. Food is great for the burger joint types. I can even eat there on low-carb days... just skip the bun! The milk shake menu is killing me though. So many awesome choices. If you are into milkshakes, this place is for you! I have cheated and have tried a couple...totally cheat worthy. You'll need a spoon to start! There are also two CookOuts in nearby Clarksville, TN one of which is a walk up window and drive thru only on both sides of the building and was built to fit in a very unique setting. Great idea in an awkward area! I haven't had a bad experience at this location or at the Clarksville TN location. I don't have small children but I see that many families enjoy this restaurant. Everybody has their preferences but with the choices at this place, you should be able to find something you like. It is what it is... so it's not gourmet but it is really good! read more

Food was absolutely delicious. Employees were very friendly and helpful. Will come back.

This place is great! The food is really good and it is fun experiencing new combinations with milkshakes and food! The menu is so varied, you can eat here every day and still never get bored. The staff is the best thing about this place. A friend of mine had a coupon for an entree, but all he wanted was a milkshake. The staff could not have been nicer. They gave him a free milkshake with no problems and asked us to come back soon. Also, I have never heard the phrase, "It is an honor to serve you," but have heard it several times at this location, and they act like they mean it! Awesome place to eat! read more

Cheaper then McDonalds fresher then any fast-food place I have ever went to. I will be a regular here.. Order a double cheeseburger came with fries and onion rings and a pineapple milkshake 5.99. All food was made to order. No heater lamps and guess what playing modern Christian music. Yeah they have me hooked read more

Cook Out - Affordable and fresh watch out other fastfood places - Burgers Near Me - Dickson, Tennessee

By far the best and most affordable fast food chain I've ever eaten at. I'm so excited that Dickson Co. now has a Cook-Out.

Best fast food in Dickson, food is amazing! Prices are AWESOME! Milkshakes are the best.. Must try it out, clean wonderful atmosphere with super friendly workers. read more

Get a life !! It's just okay. Wanted to like the place but the menu is very large And confusing.I am not the only one I saw several people after me that were not sure what to do. No help from the counter they only take orders!! read more

Cook Out is my "go to" place. Delicious food, hard-working and pleasant staff. I've gone there many times. The order has always been right, and the food has always been plenty and tasty. And those shakes . . . Yum read more

The food is excellent. It's like Five Brothers except at a far more reasonable price. The milkshakes are fun, because it's a flat price. You can add as many items into the shake as you want. The serving staff seem to be quite pleasant. Not quite Chick-fil-A level friendliness, but certainly not McDonald's. The burger buns are a little... Lacking. But, the meat itself has so much flavor, it's quite forgivable. Highly recommend! read more

Update: Went in the other day. Ordered up a couple of corn dogs. Stood there and waited. And waited. And waited. People who had come in after I ordered were already scarfing down their food. When they gave a guy his tray and it had a corn dog on it, I walked back to the register and asked when I might expect to see my food. Showed the kid my receipt. He took it back to the kitchen and asked the person I assume was the manager where the order was. Manager said he had no idea. The kid came back and said he was sorry, but the kitchen never got my order ticket...would I like a free shake? Uh...no. I'd like what I paid for or I'd like my money back. Kid goes back to the kitchen again and tells the manager I want a refund. A refund?!? I'm cooking his order. Manager guy reached into his pocket and pulled out some money and handed it to the cashier. Kid comes and hands it to me with apologies. It was two dollars and a nickle. Seeing as how I had PAID $2.17 for my non-existent food, I'm now out twelve cents. The kid said "Sorry" again. I was going to ask to speak to the manager personally, but I said "You know what? Fuck it. This place is bullshit." and left. Emailed corporate. Got a response with apologies and a request to call them. Long distance. Not even toll-free. Zero stars. read more

Honestly if I could give it no star at all I would. I'm so sick of this place getting my order all sorts of wrong. It's EVERY TIME. My mother and I once went back THREE times to get our order fixed and they got it wrong EVERY SINGLE TIME. They still do. No one knows what they're doing in there let alone the menu. I've worked there once before so I know how everything is made. I know a spicy chicken sandwich is a breaded fried chicken. Not a Cajun style chicken sandwich. Every time I would ask for a spicy chicken sandwich, I got the Cajun style. They NEVER answer the phones anymore. Or EVER. The new manger(s) limited the phone to be "open" for only an HOUR A DAY. That's complete bullshit. Employees can't get ahold of mangers to tell them if they were in a car wreck or if they're sick. The customer ESPECIALLY can't call to tell them their order was fucked up. This place is shit now. It needs to be fixed. Rest assure I'll make everyone know how bad this place is and let's see how much business it gets then or who knows maybe buy the damn place out. Can't get food right why keep it around right? I'm sure a nice Starbucks would fit PERFECTLY there. Maybe even a Chick-fil-A. (: read more

Cook Out Dickson came highly recommended... but I'm not really impressed. I can see right off the bat... there's bad management. The girl at the front counter was polite and helpful... attempting to explain how the menu works... which is bizarre. As I was waiting for my order... it was obvious... she was frustrated and overloaded with having to stock the front counter @ 2:45 pm. Stock all over the counter. Even though it rained earlier, the place inside seemed damp and muggy to me... the dining room floor was extremely sticky, several tables were dirty, trashy and my table was also tacky. The front mats needed a vacuum and straightened out to prevent someone from tripping... the vents on the ice machine needed cleaned... spider webs dangling from the ceiling... and the windows were smeared and gross. Maybe it's just the outdoor theme... but everything is served in Styrofoam packaging. The food was fairly good... and it didn't take too long to get it. Except; getting mustard was a major issue. My request for mustard was filled with ketchup at first... had to go back to the counter to get it straight. No wonder they couldn't tell what was what... these little 2 inch Styrofoam containers all look alike and had about 1/8 inch of ingredient in the bottom. Who could reach their Onion Rings down inside of them? I couldn't, without mashing up my Onion ring and it crumbling away inside the container... Not enjoyable. Hey folks... what happened to ketchup & mustard packets? Surely you're not saving money dishing out ingredients into these Styrofoam cups? read more