They didn't get the order right. The kid taking orders at the walk -up window acted like she had never heard of some of these menu items.

Ordered a heath toffee shake. Confirmed heath shake with payment. I got a plain vanilla shake for $4 Never again. read more

stupid fuckers always forget my Cajun salt on my fries. ALWAYS! They legit do it every time, i say "Cajun Fries" very clear and loud. Idk how they can't hear or get the shit right. read more

Wrong order and they gave me some flat ass tacos instead. Ur better off going to mcdonalds next door. Dont get ur food here, go to the other cook out. read more

Cook Out - Don't go here. They gave me the wrong order and gave me some flat ass tacos instead. Ur better off going to McDonald's next door 100% - Fast Food Near Me - Gastonia, North Carolina

Thank you so much for bringing the honey mustard from the back. Back again so happy it tastes amazing to. and the service was great as always. read more

Cook Out - Charcoal burger cook out style no onions, add cheese, fries, and hush puppies delicious with the honey mustard from the back. - Fast Food Near Me - Gastonia, North Carolina

I don't know why this place has such a bad rating. we order at the window with a large order and went perfectly fine. got everything we needed and was delicious. read more

I asked for my chicken sandwich with just cheese and bacon guy in the drive thru was really rude still made the sandwich with everything on it. Really disappointed just got off work and I just wanted to eat and lay down. Please don't spend your money there read more

Where's the manager? It literally took 5 minutes between items ordered for the cashier to respond back and then to top things off they messed up the order. Too busy having conversations with coworkers to get a simple task done. read more

I ordered a walking taco with extra jalapeños. I get down the road and realize they put green peppers in the bag. So I go back and ask for jalapeños since these clearly are bell peppers. Keaira, the cashier, tells me that they are jalapeño peppers and not green peppers. I'm like girl, these are green peppers. She then proceeds to get an attitude and go back and forth with me saying they're jalapeños. Clearly, ole girl can't see well because these are green peppers. It was clear she wanted to argue instead of fixing the issue so I just took my L and left because what I'm not going to do is go back and forth with childish people. If y'all don't have jalapeños just say that because this is false advertising. Keaira was rude and had a really nasty attitude. Now y'all tell me what kind of peppers these are. read more

Cook Out - Walking taco with GREEN PEPPERS - Fast Food Near Me - Gastonia, North Carolina

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Cook out is usually good but didn't get any of the sauce we requested and the Cheerwine float was a Coke float. Come on Cookout....Let's do better! Disappointed. read more

Just about the worst food/service I've ever received. There's this no chin, lanky, pale ass white boy who works there. He obviously doesn't listen to your order as his mic cuts in and out while he tries to interrupt you while you're ordering. Specified that I wanted a coke with no ice. I return the drink, and instead he shook his head as if I was in the wrong and got a sweet tea with no ice. Which is what I didn't want. I also had to wait a substantial amount of time for ONE cookout tray. I believe this cookout is being run by 0iq high schoolers. read more

I spent $26.00 at the Hudson lBlvd site in Gastonia, NC, and Beverly said I could not get a tray without a drink for a discount. OK. When she handed me the order, I asked if everything was in the bag, and she said, "Yes." Granted, I should have checked my order since she could not be trusted, but a Bar B Q sandwich and straws were missing when I got home. The hamburger only had half a patty on it. The chicken fingers were overcooked. I do not like incompetence, covered by a lie. The wife says to never return to Cookout, and I must admit something has changed. Two photos of hamburger and receipt would not upload. read more

This is the worst cookout I've ever been too never had 2 burnt hotdogs with CHILI where's the chill you ask it's no where to be found but a couple little chunks on the bottom thanks cookout I also got two chicken nuggets that were cold and my shake was terrible read more

Cook Out - This was supposed to o be a hot dog with chili this is what I got - Fast Food Near Me - Gastonia, North Carolina

I wanted to stop by cookout one last time and this is pretty disappointing as I used to pay six dollars and now this was eight for the whole meal read more

Cook Out - Cookout what is this? I wanted to stop by one last time before I moved to Texas and this is pretty disappointing - Fast Food Near Me - Gastonia, North Carolina

Wanted to join the dogpile on this literal pile of dog poop. Went once along with a broken down van consisting of 3 crackheads who were wearing the wrong shoes on their feet. Order food for 3 people and each order had at least 2 things wrong. Mine was literally the 6 piece nugget and ketchup and I received no ketchup and 3 nugs. Went to the window for 10 minutes (no line btw) and asked to get the correct amount, and waited another 5 minutes for 2 MORE NUGGETS I CANT MAKE THIS UP literally couldn't resolve the simplest of issues, not the mention the entire inside smells like a a sewer that someone hotboxed cigarettes. I'll never try cookout again, glad I didn't waste much money on this dumpster fire. read more

They weekend night crew have very bad customer service ... the black girl with the gold or blonde twisted weave don't know how to talk to customers and she gets mad when she get your wrong. I will not be going back at night!! read more

Gave me wrong order after waiting in line patiently no time to make it right after that. Came back to get right milks shake and was told couldn't do anything without receipt. It's the point , we're talking about a milkshake here. You can't make a milkshake right you got problems. read more

One of the few times we didn't read the reviews prior to my husband's and my going to a food place. Wish we had. We've never been to a Cook Out fast food place before so when one of my husband's coworkers recommended the Cook Out on Union Blvd here in Gastonia, NC., we figured it'd be a decent place. Two days ago...Tuesday, October 27th...we stopped there for a Take-Out supper since our home is only ten minutes away. Because there were about 6 or 7 cars ahead of us at the Drive-Thru window, we decided to park and walk up to the Walk-Up window where we ordered TWO IDENTICAL "HUGE" BURGERS (the largest size). These cost $3.99 EACH along with our paying the required extra cost for "cheese" and "tomato" on both burgers. (Mayo, Ketchup, and a thin slice of raw Onion were free) We also ordered TWO LARGE FRIES since we wanted something larger than their only other choice of "regular". Each "HUGE" Burger was $3.99 +$1.00 cheese SAUCE ("Velveeta"?) + .10 tomato ________ $5 .09 total cost of ONE burger Each "LARGE Fry" was $1.99 each... $3.98 Total Total cost of our order: $15.15 After receiving our food we went straight home. When we got there and saw what our food actually looked like, we were disgusted. Our buns were regular hamburger-size buns with damp, wrinkled 'caps'. They felt and looked as though they had been kept in a steamer for a little too long. Each hamburger had two small balls of 'well-done' DRY ground meat that was slightly flattened and had no flavor. (I think the 'cook' was aiming for "Shoe Leather" instead of "Well-Done" because the juice just wasn't there, taking the flavor with it). My husband...who'd rather eat a cheeseburger than steak...said our burgers looked as though they were just slightly-flattened meatballs, ESPECIALLY since EACH of them was too small to reach the edges of the buns. And the BUNS were SMALL, ALREADY!. THE TWO "LARGE FRIES" WERE ONLY BARELY WARM, NOT HOT...LIMP AS A RAG...and the amount received was the size of REGULAR fries sold at other fast food places. The size of the Cook Out's " LARGE" fry bag, itself, seemed like it would have been okay if actually filled. Not STUFFED, just FILLED! But the amount of fries given only filled HALF OF EACH BAG, at the most. AND THAT AMOUNT AS WELL AS THE BAD QUALITY OF THOSE FRIES IS DEFINITELY NOT WORTH $1.99 each! Personally, with all the cars going through the drive thru, I don't know how any fry could have been sitting long enough to cool off and "age" this well! All in all, McDonalds, Wendys, and Burger King make larger, better-tasting burgers, using the same ingredients we had, here. (AND they use cheese slices, not a cheese sauce which, IMO, is better saved for making Mac 'N Cheese.) Also, a LARGE fry at McDonalds, Wendys, or Burger King will give you TWICE the amount of fries than what you'll receive at this particular Cook Out! As my grandmother used to say, "He who trips over same stone twice deserves to break shin!" We will definitely not go back to any Cook Out fast food place again. When you're hungry, the LAST thing you want to do is gamble on what a place is actually going to give you. read more

Always good eat there multiple times a week! Fast service and hot food! So so so good

Most ignorant, incompetent,rude and disrespectful group of workers. Can't get a meal correct. Drink had to ask for again and gave me my drink without ice. Rudest people, and have no work ethic and no respect. They can't even give good customer service let alone get food right wouldn't even stop at this terrible place. Disgusting to call this a business. Shouldn't even be open let alone pay this ignorant group of individuals. read more

They never get your order right , they are awful , customer service sucks . Every time I go they mess my order up

I knew I should have just stayed at the Denver cook out because this one literally sucks. I brought the food bag because not only was the grilled chicken nasty and dirty like thank clean the grill in a week but they forgot the two chicken quesadillas so I'll bring it back and tell them I want my two chicken quesadillas and fresh chicken. And this is the "remake" they gave me. Just opened my slaw that came with the bbq plate it is SPOILED AND VERY SWEET. Disgusting! I worked here when they first opened it. If this was done when I worked here everybody would've flipped there shit. I guess management has went downhill since then. read more

Cook Out - a hand reaching for a sandwich - Fast Food Near Me - Gastonia, North Carolina

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Of the 5 employees I could see, 1 didn't have a mask on, the other 4 were not wearing them properly. Am not willing to risk my health for a milkshake. read more

Our burgers were burnt and the chili tasted old like days old. I have ate here for years but tonight was the worst..There was a lady shaking her head around the food. I probably will never eat at this Cook Out again. The plus was they did get our order right for the first time.. read more

I approach the drive-through, knowing that it's pouring down raining and there's no awnings at this place either like most places around here and you're going to get wet placing an order. So you're wanting to place your order efficient and effective and quick because we don't want to be soaking wet I attempted to place an order for my seven-year-old niece and the lady at the drive-through was completely snarky about a cheeseburger with plain ketchup I specifically addressed to them that I want a cheeseburger with plain catch up and I kept getting asked if I wanted cheese on it, and then when I said I just want to ketchup on the cheeseburger they said OK you want a burger with just ketchup I drove to the window to asked to speak to the manager because clearly the person in the drive-through did not understand how to take in order to find out that was the manager. We are spending money during a pandemic you can at least open your ears up, well they lost my business read more

Good fast food! They were fast and super nice! The food was great! No complaints at all!

Food ok....not best Cook Out. They ring up wrong size drink. Charging more than the advertised cost of tray. Do not repeat order. When questioned about price told went up or the Huge Coke is now what comes with it. I called office and they said that was not correct. Waited a couple days. Went back and same thing. My tray was slung at me on counter and girl at window refused her name or to get manager. She slammed window and would not reopen. I called office again and received apology again. The district manager is supposed to call me. But terrible customer service. read more

Slowest place on Earth!! Waiting in line for over half an hour. Could have driven to the Franklin square location ordered got my food and been back by now. Will never come back to this location again. Wish I could give them zero Stars read more

The slowest and worst cookout I have ever been to. The management is poor at best. The employees are lazy and the line stays wrapped around the building. I've been sitting in line waiting to order for 30 min now. My lunch break is over and I still haven't ate. Thanks sorry ass cookout read more

If you're planning on going to cookout on Union road in Gastonia anytime soon rethink that decision. I Went through the drive-thru Friday night. It was around 8:45 pm. The worst experience I ever had. Didn't get my order right then the cashier who turned out to be the manager Sheila was the rudest person I have ever seen in food service. Call back to speak to the manager and of course she was the cashier and she denied being rude and hateful. She snatched things out of my hands didn't get my receipt very very rude. Not happy read more

I arrived at 1:30pm. This location closes at 2pm (on Wednesday). I sit in the most inside lane behind a car for around 5 or so minutes. While the lady Infront of me orders she is being yelled at by whoever is taking her order. "NO MILKSHAKES NO MILK SHAKE MIX" The woman Ordering asked for a corn dog tray... after the woman ordered I pulled up next. I waited 5 more minutes and nothing. A man pulled into the most outside lane and got his order taken immediately. I backed up and went in the outside lane and the rude woman yelled "CAN I HELP YOU??" I told her I want a spicy chicken tray. She sighed so loud and said "we don't hVe spicy chicken or spicy anything. I have a few nuggets and a corn dog. THATS IT! We are about to close." I waited all this time to just be yelled at. Super disappointing and just a terrible experience. I've worked fast food before and even if it was 2 minutes before closing we were required to make the food. Just plain bad. read more

Wish I could give no stars! SLOW! I waited in line for about 15 mins and did not move at ALL! They never get their orders right. Just fire everybody there and start over! I live close by but will drive all the way to Franklin to avoid ever coming to this location again! read more

Horrible service and the employees are probably the most rude fast food employees I've ever dealt with. Not sure what has happened at this cookout recently but it's going downhill. It used to be great! I probably won't ever spend another $ at this location because of how rude the person taking my order was tonight. read more

All I asked for was a regular coke and I got diet the first time around. The second time I went back and she gave me diet again but from someone else's order. now I'm in line for the third fucking time, hopefully they'll get it right. It took them three times to get my drink right. read more

Terrible service? Maybe next time I order a burger the lettuce mustard and ketchup won't be on the top of the bun and maybe actually in the actual burger!? read more

The other bad reviews are not exaggerating. Cook Out as a chain is awesome, but the employees at this particular address (2113 Union Rd., Gastonia) are the worst in the United States, for real. They truly suck. I'm never going back here, again. They are so consistently bad that they inspired me to write my first review on Yelp. read more

So I went to cookout last night and ordered onion rings..so when i bit into one of them I tasted the grit of powder in my mouth..so I opened the ring up and it was full of powdery flour or some sort..there's no number for the store... read more

Shit place to go. Drive thru lady cut me off repeatedly while trying to order. Not only that but she fucked my wifes order up. She cut me off completely to where I couldn't order my own food. I had parked and went to window where again I was repeatedly talked over and cut off. He also messed my order up. This place needs to be shut down. I'm rating this 1 star since I can't rate 0 read more

Look I'm always reasonable due to having worked in food services but not do they not pay attention very sickening it's constantly playing around without hearing my order every time i come here my order is wrong and i have to deal with attitudes because they messed my order up from playing order i understand my the job fun but damn get my order right first read more

I've finally stopped trying to get decent food at this cookout. Everything we order either comes out wrong or is tasteless. Seriously, the chicken nuggets are similar to cardboard and don't you dare consider asking for something added or something removed from your sandwich, fries, or hotdog. It won't happen! read more