When placing the order the associate couldn't seem to focus on our order. The food we received was wrong. Manager wanted to get nasty with us when we tried to get them to correct the order. The staff was rude and name calling. read more

There is a 50/50 chance your food will be good. Sometimes it's the best burger far as fast food goes and others it just plain nasty/ soggy. I only go back because my kids like other things on the menu. This is seriously the last time. They HAVE to be using liquid smoke in their burgers. No other burger has ever tasted so strongly and given me bad heartburn and indigestion/ upset stomach. So beware of your chances. Oh. Milkshakes great though so 2 stars. read more

Milkshakes are so good! The ones with added bits were too think, but the plain chocolate, malt, strawberry, vanilla, etc. were just right.

Service is so rude. I decided to pick up some food for myself and 2 other co-workers and the staff wanna yell from inside (I guess they think I'm deaf) "I'm about to tell them we're closed. Oh my god man." Etc etc. Just put the fries in the bag next time. read more

Rude at box, rude at window. Food was burnt too. I would not recommend this place to anyone.

Late night food run with the family. So, I order bacon on my burger, was given one strip of bacon. The levels of disappointment was unreal. But the milk shake made up for it! read more

Cook Out - My order, forgot to take additional photos...ugh - Burgers Near Me - Sumter, South Carolina

I have family in Sumter, so I've been to cookout several times. They've got a nice selection of different foods on the menu menu, and those up I've tried it all in well prepared and tasty. And this most recent visit I had a couple of hotdogs and was very pleasantly surprised. The dogs were not overcooked or left soaking in water, and the buns were fresh. Definitely worth considering if you're looking for an alternative to fast food burgers. read more

Before leaving Sumter SC, my sister treated me to Cookout for my birthday. I just wanted a taste of 2 hot dogs with the strawberry shake. Since we were visiting, I will give the Cookout the benefit of the doubt since we did not eat our gub right away. The strawberry shake was thick and creamery. The dog was full of flavor gushing with Cole slaw, Chilli and mustard. Cook out out was a knock out. The burger was thick and juicy. We all got hush puppies not pictured. All well that ends well. My 55 th birthday weekend was a more than the 55 mph. It was the Daytona 500 at 120 mph read more

Cook Out - Cheeseburger with fries - Burgers Near Me - Sumter, South Carolina

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Gross. BBQ sandwich came out looking like cat food. It was cold. The BBQ plate was just as disappointing. Fries were soggy too. Cole slaw leaves a lot to be desired. Service is slow. read more

Typical fast food experience. It was cheat day and I was craving a HUGE burger and Cajun fries. I went all out! Thanks for always providing fresh ground beef patties. read more

I wanted to send my most wholehearted and sincerest thanks to everybody on the sumter cookout team. Allow me to set the scene. Tuesday night I drove to my local Cookout in hopes of a fantastic dinner. I drive up to the drive through and am greeted with the most excellent of service. Very polite and friendly. I soon come into possession of a cheese quesadilla. Let me tell you it turned out to be the most elegantly made, pleasantly tasting, and sweetest feeling thing i've ever had the pleasure of putting in my mouth. The cheesy taste mixed with the doughy tortilla blended perfectly to create a beautifully orchestral mix of flavors. And lastly the fries, the cajun fries that i ordered came out as the most perfectly seasoned pieces of joy i've ever seen. Whoever is behind that fryer in that building needs a raise because they clearly are a master at their craft. Dare I say make them the manager of the establishment. Again, thank you to all on the Sumter Cookout Team Best regards, [Name Withheld] read more

I read some of the reviews of this restaurant and I was a little scared to stop in. Well I'm glad I did. I've done two visits and I must say the food and service were very good. I'm very picky on my burgers and these are some of the best. Juicy and hot. Tried the barbecue sandwich and I must say it was very good, reminded me of growing up in Eastern NC Service was good. Cashier even brought my meal to my table. I had a very good experience. read more

Ugh my corn dog was cold on the inside! come on it's a corn dog, there is no way it should be cold on the inside. I'd call and let them know, but nobody seems to care about anything anymore. People stopped doing their jobs well in this area! read more

Sonja Murphy 2 reviews Take out On MondayEvening, July 8th, I had an order picked up thru the drive thru window by by grandson from Broad Street Extension. The order included a small cheeseburger with lettuce., tomatoes, NO ONIONS, with ketchup, mustard and mayonnaise; and a strawberry milkshake. An oder of fries. I am not a regular, but during all of my previous visits, have not had a complaint. However, upon taking the very first bite in the hot cheeseburger I not only bit into the burger but to my disdain, I found that l had a long strand of HAIR in my mouth as well. I was to say the least DISGUSTED! I therefore called to speak with a manager but got voicemail. l left a detailed message.. Which included asking inquiring about the wearing of "Hair Nets". Upon leaving my call back information l hung up. On Wednesday morning, July 9th, I called again and once again the call went straight to voicemail. Left message that I called on the previous night with complaint of having a very long strand of hair in my food. I also shared that it was not mines because my hair is very short wasn't my grandson's either. From anyone reading this complaint, seriously as I have decided to eat at HOME. The QUALITY of service has gone to the dogs. This includes customer service, preparation, price, cleanliness and kindness. Dr. Sonja Wilson-Murphy read more

food is good but they will almost always mess up your order i just got food i ordered a walking taco i wanted to try it and they messed it up i asked for no sour cream they put sour cream. ambience is good they have a lovely atmosphere, over all cook out you can do better read more

Chili cheese dogs are always a favorite with me and husband! I love their fries as well and the quesadillas! We've yet to try their shakes but I have no doubt they are amazing! read more

Best food I have ever had. The service was amazing and the timing was great. I really enjoyed it.

Sometimes it's extremely important to comment. During the time I went through your drive-through, the young lady there does not belong in the front working with people. Her demeanor was unacceptable for customer service directly. When she literally tossed my food at me, my tray was sideways. Everything inside was in disarray. No smile no nothing . No thank you. The food inside was room temperature. The order of onion rings consisted of five onion rings literally. The "coleslaw" was dry cabbage. Bad experience all the way around. Worse was the fact that I had just driven 20 minutes just to come to cookout. read more

I literally only got 3 cheese bites and Tiny ass cheese bite crumb. something told me to go somewhere else

I've eaten at the real Cook Out in Tennessee and there is no comparison. Food is cold or incorrect. It takes forever to get your order and for some reason they don't know how to give back correct change if you pay cash. I was also asked to come in for a management position at this location but they asked me to drive over an hour away for my interview and to bring my own pen. I went to the other location for my interview and the hiring manager wasn't even there as scheduled. This business is terrible and i likely will never return. read more

I know times are hard but this is ridiculous. The last 3-4 times we have come to this cookout, the amount of food we get in our order keeps getting smaller and smaller. And tonight is the worst one yet. We ordered a Chicken quesadilla tray with extra sauce on the quesadillas, and a double order of white cheddar bites for the side. As you can see from the pictures there is no sauce on the quesadillas and hardly any chicken. And the amount of white cheddar bites we got is the same as what we would get with a single order. This is ridiculous, the drive thru attendant was great but whoever is working the kitchen needs to either be retrained or let go because this is terrible. read more

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Second time eating here getting a double burger and the hamburger slices are so small, the size of a normal patty in half. I hate this place now, what is going on? read more

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I came here last year on my way out of town and the shake was fire!! Which is why it warranted a return visit. Got a shake a few days ago - Chocolate Cherry. Yum! Decided I needed to check out the food, but we were watching the NBA finals so went through to the drive-through window to get back to the hotel in a timely manner. The gal misunderstood our communication three times. No, we don't want three shakes! Just two. And a Cheddar style burger. Please add lettuce, tomato and mustard. Already has bacon and grilled onions so should be pretty simple. Fortunately my friend suggested we check the order before we left. No mustard. No lettuce. No tomato. Went back in. Yeah, it does say it right on the tag. I am having a hard time understanding why a simple order can be screwed up multiple times... read more

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I don't typically get excited about chain restaurants, but Cook Out is an exception (Smithfields being the other). My daughter, too, busted a gut when she heard they were building a Cook Out here, as it's been her favorite restaurant for a number of years. Cook Out is a NC chain that has taken off like wildfire, and they're now slowly starting to trickle into SC (this Sumter location is only the 5th in the state; even Cola doesn't have one!). They're not a master of any one variety, but a jack of all. I love being able to get a corn dog as one of the sides to my BBQ sandwich. And not only are the shakes good, but sometimes they go on sale! read more

Cook Out - Burgers Near Me - Sumter, South Carolina

This is not about the food, it's about the dangerous floor conditions. I have never come into this restaurant when I have not had to hold onto Furniture to keep from slipping on the floor. People are shuffling accross the floor like old men with arthuritus. The floors are Never Wet they're always greasy from the time the store opens to till the store closes. Anytime you walk in there and you can slide across the floor it is a lawsuit waiting to happen. read more

Cook Out - Using a wet floor sign is for wet floors. Not GREASY FLOORS. - Burgers Near Me - Sumter, South Carolina

We were passing through Sumter on our way back to Ohio in order to visit some of the places I used to hang out at when I was stationed there 23 years ago (anyone remember Roxy's, then Tricky Woo's...and now the shuttered Club Miami? Yeah, that was popular with the base at the time). We were about to leave Sumter for the long, long road trip home when we passed by Cook Out. We are of firm mind that when you see a parking lot full of cars at 9pm on a Thursday, there must be something good. So we went in. First thing is, and this is something I have never liked with anywhere, the menus are a tad crowded, but once you understand their system it is really easy for me to choose what I wanted. I ordered the regular hamburger with the works with a side of chili and cole slaw. One thing that stuck out right away was the service. Seriously. The staff were kind, courteous, and helpful the whole time we were there and it was kind of busy. It really felt like we were being taken care of. As for the food, it was very good, considering that the whole meal ticket was just over $12 for me and my son. It also came out quick and hot. The burger was quite good, however, you could tell the cole slaw came out of a package and wasn't made there. I am not sure about the chili, but it was a solid meat chili with some kick. VERY enjoyable. But the burger, that is what I REALLY wanted. It was hot, juicy, and filled the bun nicely. I can attest to the variety of shakes that Cook Out has to offer. I was VERY impressed. I cannot, however, judge the quality of the shakes simply because I don't like milk shakes and hardly ever order them. I fully believe that if you go to a place that claims it makes a good (whatever the dish is) on the outside of the very building it sits in, I am going to order that dish and be a judge of it. I was not disappointed with Cook Out. If you want a good burger and only have a couple of dollars to do it, I recommend Cook Out. Shoot, if you wanted to just have a good burger without breaking the bank, Cook Out is a solid choice. We will definitely go there again if we find our way back through Sumter. read more

Cook Out - The view doesn't show it well, but the burger had the right amount of toppings for me, considering I ordered it with everything. - Burgers Near Me - Sumter, South Carolina

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Stupidest people.. literally went through the drive three times because the door is locked(covid) because they could get a burger with everything no onion, no pickle add tomato right. Then put no chili on my chili fries. Dumbass shit. I literally told the lady in the window the order four times‍ read more

terrible customer service, well pull up to the drive through and be the first once's and no one will answer us, but when someone goes to the other drive through their order gets taken immediately. our order is always messed up, and sometimes we don't even get half of our food. the employees act like we're a burden and give us the worst attitudes they can. the sumter cookout needs a new manager to keep they're employees in check read more

Trash, don't know what's been going on lately but the service has been trash along with the food, I don't expect a chick fil a greeting but a "yo what you want" isn't the best of greetings but nevertheless that's not the problem I get the big double cheddar style and literally put the cheese on top of the bun with the burger sloppy made and bun soaking in grease, don't get me wrong I like a sloppy greasy burger but I prefer a dry or toasted bun with cheese in between not on top, of course I still ate it but service has been in a downward spiral so just do better, but on a lighter note, still the best milk shakes around. read more

Cook Out - Cheddar style(but the cheese on top of the bun) - Burgers Near Me - Sumter, South Carolina

This place is disgusting inside. The tables were all dirty, trash on the floors and the rabletops are sticky. The seats and tabletops smell like sewage, guessing they use dirty rags to wipe them when they bother. I have always liked cookout shakes and normally use the drive thru... but i cant remember any other cookout being as grimy as this one. Now I will always be worried about the filth inside even if I drive up outside. Such a shame to have laziness and slack management ruin a nice place to grab a shake with your kids. read more

Holy hell these burgers are tasty. Now you know food is good when the line is still long in the rain on Christmas Eve. On a visit to jolly ol Sumters we stopped here while making food shopping errands. The milk shake list is too expansive and original to list. If you can think about something good, they make a shake out of it-- egg nog, peaches, Banana pudding, fruits, candy, and more... I don't think they sell malts though, and if they don't they need to. That'd be the difference between great shakes and out of this world. They're super thick too... If you get a combo and expect a substantial amount of chilli- don't. They give you a shot glass (1 oz) "portion" [is that really a PORTION???] or chilli when you get the combo. It's pretty worthless. Nevertheless the chilli is tasty, but seriously, that size is a joke. The cajun fries were tasty and a good amount for a combo portion-- don't expect a heapful. They're pretty cheap on their sides, point blank. The drive thru service left a lot to be desired, but I didn't care. Food was tasty, and the milkshake was even better. love this place. #Yelp100 read more

Good for a quick meal. I've had a few experiences where my food wasn't that good. But overall I usually get what I want and fresh which makes me happy. Unfortunately the customer service isn't that good and sometimes it's really hard to hear them speaking on the microphone. Still looking forward to coming back sometime soon read more

Stopped in here on our way out of town, prepping for a very long car ride. I got the steak style burger (A1 sauce, my favorite!) and my bf got the cheddar style. We both got combos, so I got fries and onion rings and he got quesadillas. Yep, you read that right. 2 quesadillas as a side. Since we had a super long trip, he figured it'd be the perfect snack after a couple hours. (He was right). At least that day, in that location, the burgers were dry. I don't mind a well-done burger when it's still juicy, but these felt like the patties had been around awhile. Also my onion rings were soggy. That's what dropped it down to 3 stars for me. What kept it afloat was the kind service and the shakes. There are a TON of options and I was thrilled to get a Snickers Malt to start my drive back. The shakes are THICK so grab a spoon before you leave! read more

Great food, but the speakers they use to talk to you in the drive thru are nothing but trash.

Double thick burger without the price... Yes please! Nice little joint, burger was delicious. Not sure how they make it, but it didn't taste like a mc d's or BK burger (fake and full of filler-I don't eat that crap). Tasted like real beef and for about 3bones and some change, it was huge and worth every penny. Place was packed, must be local staple in these parts. Best burger I've had in awhile read more

One of the newer additions to Sumter, the Cookout is perfectly named-- lunch here is like having a meal in the backyard during a Fourth of July get together-- tasty food, plentiful portions, and there always seems to be a crowd. Burgers, hotdogs, fries, onion rings, Cheerwine, sweet tea and the best variety of shakes in town -- all at a price that won't break the bank. Clean, well staffed, family friendly and surprisingly fast service even by fast food standards, this is a great place for a quick, cheap and satisfying meal. read more

Go there to get a milkshake. They are quality and tons of choices. The fruit ones usually have huge chunks of whatever flavor they are including the watermelon. Peach cobbler was particularly good. The rest of their food - meh. You get what you pay for and it is certainly cheap. You can get better fast food burgers and chicken lots of places. read more

Great food for the price. My sister and I were visiting from Alabama and had never heard of the Cook Out. We like trying new places. To our surprise, a delicious meal for a very small price. We were so impressed, we stopped at another Cook Out in another state on the way home. Sure wish we had one close to home. read more

Meh...it was ok. Satisfied my hunger and the burger wasn't too bad. More of a quick in and out place, wouldn't take a date here for sure lol. read more

My wife ordered us lunch on 9/25/22 in the drive thru. Once she got home with the food (25min ride) she realized that only half the order was in the bag and the other things that were in the bag were wrong. Both sweet teas were "unsweet" also. She drove back up there with the drinks, food and receipt. The girl at the front "Shalonda" told my wife that she was not gonna remake the food she had given us. She gave us the food that wasn't in the bag from the initial order but would not give us fresh food after it had been in the bag for the 25min ride home and then 25min back up there to retrieve the original order. With that being said, we were forced to eat food that had been sitting in the bag for roughly 1 1/2hr. Management at this dump should be terminated and morals should be instilled. Shockingly, McDonalds is better than this place bc they will actually take responsibility for making a mistake and do their best to make it right. Will not eat here ever again! read more