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    Cookie’s Clothing

    4.9 (35 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

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    Totally got iced
    Kaliko P.

    The last time I was treated this blatantly bad was at the Sonoma Jack Cheese Factory in Sonoma, and Korbel Champagne in Guerneville, California. Visiting this Cookie's location stirred up some ugly feelings from over 20 years ago when I visited those two places and by ugly I mean the following: 1) sales girl totally ignoring me after eye contact and looking away. 2) staring at me while I picked up clothing from the rack and stared at me each. and. every. time. Very uncomfortable. I even tried to break the ice by saying "this is so cute" while I picked up a dress but she still stared at me and ignored me. Total ice job. 3) continuing to ignore me (super obvious). At one point, she said "you can always try on anything you see" and I actually perked up, but she wasn't talking to me, she was talking OVER me, to another family. 4) ignored me until the very last minute until I passed her and I finally said "hello" to test whether she would respond. She did say "hello" as I was walking out, so she knew I was there, she was just treating me like I was a nobody. If I didn't even say hello to her, she would have ignored me, that's a 100% guarantee. I am not stupid. I know when I am being treated with disdain. I work in a hospital, with sick people, people who are in pain, people who are scared and people who are even dying. I've been working with people for a very long time. I can sense people and their families acutely, it's just the nature of the job. Anyone in healthcare can tell you after a while you develop a highly refined sense of reading people, so I can also tell if someone doesn't want me there. She did not want me there. She stared at me and made me feel like some kind of human scourge. I know I was dressed like a bum in T-shirt and shorts but that doesn't mean I don't have any money to spend. I don't want to say this, but I hope her disdain wasn't motivated by something more than how I was dressed - I totally felt it. It was icy, it was mean and it was deliberate. This is Hawaii - there's no room for this kind of behavior! 2 stars - could've been better. 1 star - NOT GOOD. This was not good. This was downright awful. RETURN FACTOR: Not coming back to this location but I may give the other locations a visit. I hope the owner is reading this and can train this girl to be all inclusive and not to ice anyone out; not how they are dressed, not how rich they look, not their age or their race; treat people how you want to be treated and don't think people are so stupid they don't notice.

    Yay errand completed  gift card for OT
    Gail U.

    11-16-22 Called for directions once we arrived at Ka Makana Alii. Very sweet voice and helpful directions given: go into the food court and turn left. Found it. Saw an employee near the front door and said I must have just talked to you. We giggled as she said you found us. What can I help you with? I told her I wanted to get a gift card. Transaction was fast and easy. She asked how much and I said 100. She said the recipient was very lucky. I asked is this the biggest store as they have several? She answered that Windward is the largest. Very cute store and friendly personnel. I snapped a photo of her but maybe I clicked too lightly.

    Floral pants and crop top from cookies
    Kayton W.

    I have been going to cookies since I lived in Kaneohe - then in mililani when Lanie was manager !! Lanie is the best !! She always updated me on specials , shipments and she new my style. Everytime I went in she already had an idea of the things I would like . She paid really good attention to my style, she always remembered when I said, I didn't like a certain thing and remembered when I did like a certain thing. I was always impressed how she had such good memory I would come in and she would show me exactly something that I would want it saves me so much shopping sometimes. Or if anything ever came in shipment and she knew it was my style she would send me a text message personally letting me know that it arrived. when I was getting ready to travel abroad she hand picked so many outfits specifically tailored to countries I was going. We spent so much time discussing outfits and planning on how it would match each country. She gave me so much attention. I always felt welcomed and appreciated by her . Because of her cookies will always be my number 1 Shopping Pl. even if I have to travel to get there.

    Our hotel is right next to this beautiful mall! Down to earth prints, lovely pieces and great prices! Staff is so helpful and friendly!

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    Always a great experience shopping at cookies. Lani is helpful and always knows what outfits to pick for me. Excellent service.

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    Ask the Community - Cookie’s Clothing

    Review Highlights - Cookie’s Clothing

    Yolanie creates such a personable shopping experience for all the times that I have purchased from her.

    Mentioned in 10 reviews

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    Me and a friend just visited earlier today and had the most weird uncomfortable experience. We…read morewalked in with my friend knowing what she wanted but we decided to walk around the store. As we were making our way everything seemed fine got asked about two times by I believe the manager lady she was a lil shorter lady. We said we were good both times didn't bother us. Then as we became the only two customers in the SMALL three aisle store the cashier up front (Heavy set person of color, I believe she had glasses and a side pony) decided to swiffer mop right in the aisle that my friend was looking at product in. She then gave a wicked face as I started walking up the aisle in the spot that she just mopped . I said sorry n stayed friendly but just thought it was weird how she decided to mop right where we were.so as me and my friend are chatting about the hair colors n things she stops literally right beside my friend n just stands there listening to us before she interrupts to give some advice. We thank her n tell her we had knew what she was talking about. Idk if that made her mad but she then just proceeds to stand there swiffer in hand about shoulder to shoulder from my friend as we keep chatting n it just feels beyond awkward. Like literally just stands there right next to us still just listening to our conversation and frankly invading our personal space. I've worked in retail for almost 5 years and ik the protocol for watching customers and profiling them and we were friendly never rude we said we didn't need help and usually we go on and do other things but watch from afar but this was way to creepy and really infuriating. As soon as my friend made a comment about wanting to put everything back and leave she finally moves behind us up to the front of the aisle and then just STANDS there swiffer STILL in hand( she didn't even mop the other aisles mind you!!!) n she just waits...staring at us straight up! Like if I wasn't trying to be a good person and a returning customer I would have went off and sounded very rude but I was there with my friend for her to grab her items. We finally just rush to grab anything n she leads us to the register. We check out and leave with the most gross taste in our mouths trying to just understand why she was like that but woah I had to come on here and let whoever reads this to be aware. And maybe speak up for us next time! I really hope she reads this and gets either put in the back with stock or signed up with better quality service cuz sis you need help. Mahalo

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    Cookie’s Clothing - womenscloth - Updated June 2026

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