Honestly this shop has helped me with 2013 2SS Convertible Camaro, Kia Optima 2011, 2001 Honda Accord and Now my 2007 Escalade. All work completed with no issues. Thanks to Cookson's over 10 years as a Black Male Customer to be specific read more

I purchased the vehicle from the owner and was provided all receipts for work completed to the truck (2013 Sierra). In August of 2022, the prior owner paid over 5.5K for a transmission rebuild. I purchased the truck in Jan of 2023. The truck is now in my transmission shop of choice and guess what. The transmission was not rebuilt by Cookson's. I'm not sure what this place did, but it was not a rebuild. Oh, and my cost for a rebuild...half of what they billed. read more

Don't take your car there , I took my car there for transmission problems and a free diagnostic test, which was never done, they told me I needed a inginition coil. What were they doing to the inigition. It had nothing to do with the transmission. So they told me to do a diagnostic on it I needed to get an inginition coil. And charged me $300 just to check to tell me that. But the diagnostic was free. Please don't take your car there you'll be ' SORRY '. read more

They replaced transmission and as soon as I got the vehicle back first day, I've had nothing but issues with the transmission and other related issues they touched. They will not fulfill their warranty and this place is a complete scam. Stay away as we will report the BBB. read more

They are very rude, especially Ashley. If you must go here make sure they truly fix everything!! If you have to take your vehicle back it'll be there for days just for a leak that should have been fixed the first time!! And make sure to check out the charges, I was told after insurance paid that u still owed nearly $800 but after calling insurance and telling cook's I called, there was a mistake in the cost and it was by $500!! I only owes $300!! Ijs....be mindful read more

Fraud Fraud Fraud! Do not use this company they are fraud. I took my son car there which was quoted a price to rebuild transmission for 2200.00. Once transmission was taken off they increased price to rebuild to 3700.00. I told them to leave my vehicle alone a new transmission at auto-zone for 2k they charged me 889.00 to get my car back. Vehicle was driven into location and was towed back to my home without a transmission in it because they will be rebuilding it. I asked for them to put it back like it was which they refuse to do so! It explains why so many cars on this lot because the are getting over on people! BBB will be informed! This Cookson transmission in Duncanville should be shut down! read more

I bought a car that had the transmission rebuilt here. The mileage of 12k miles was not passed but the 12 month was passed by a couple pf month. The owner had had nothing but trouble with the transmission from the time she picked it up. I took it to a local mechanic who informed me that the transmission was only held in place by three bolts and those bolts were finger tight. Cookson would not honor or discount the full rebuild required and charged me another 2k. FF 2 months after the rebuild and tranny is shot and required a full rebuild. We shall see the outcome. Don't use COOKSON'S! read more

This is one of the most unprofessional car mechanics, I've ever worked with . I called them and before they towed my car , they told me , towing was free. They later called me and told me towing was $300 since it was greater than 5 miles. On top of that they had promised not to let the price go above $1000 and yet they called and told me it's now $1500. DO NOT TAKE YOUR CAR THERE . THIS IS A RIP OFF. read more

The person that answered the phone was rude and not very helpful or professional. Absolutely no communication or customer service skills. I would never recommend this place to anyone. Literally hung up on me while I was trying to make appointment for a simple oil change. read more

Had my vehicle towed from inspection center from Garland all the way to Duncanvill after a promise to fix transmission for 1500.00. I call a couple days later and they said they didn't get an email authorization. I send it. They then call two days later and claim it will now be $3600, or $850.00 to pick up the car since they had to diagnose it, after telling me it was $1500.00. I decline the $3600 and tell them I will pick up the car for the $850 and take it where it hurts and learn my lesson. The kicker is they are holding my car hostage. I call literally every day and a guy named Tommy says "its almost back together, it will be tomorrow." When tomorrow comes its the same words. Now I am stuck with not even having the car, still no transmission and owe them $850.00 plus their tow guys cost to tell me the problem I knew it had in the first place. Completely bamboozled. read more

i bought trouble ..no discount program for me...they took my car apart then charged me $600 for nothing.. gave me an estimate of $1500 to fix the car. i drove the car there and had to tow it away..in piecess...my only means of transportation..in pieces. then to add insult to injury tommy called and said 4,789.00 to fix it after the fact...im in pray for this man and his evil doings....unhappy..and fighting for justice! read more

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I wish I didn't have to give a star. They don't deserve it. They have found a way to hussle us. Please read. I drove my truck to this shop to get and transmission oil change and an expert mechanic advice to see what was going on with my truck . I was quoted a price of 1k to fix my transmission. He stated it will be ready in 2-3 days. He called on the 4th day to say it will be $2560.00 to fix it. I asked him what happened he stated it was a 1,000 how can it be an extra 1500.00, he started to explain that he didn't know it was that much damage to it and you need to buy some more parts.now he started telling all these lies about what was going on with the truck , that he couldn't drive it. So what are you basing this quote on was my question. I didn't have that problem with the vehicle, I've been driving the vehicle, I noticed a small change in the vehicle and wanted to get it checked out. If something was wrong with the vehicle I will fix the vehicle. With the price of $1,000 of what I can afford. Next after telling him I can't afford 2560, and I was just coming to pick up the vehicle. He then stated to me he will put my parts inside my truck and it cost $500 to get it and I will need to tow my vehicle from the shop after I drove it there. I immediately knew this is their hussle. I wish I would have read these reviews first. Because it's so many stories on here that are similar to mine. I really figured out the way they get you to say yes to fix the vehicle , is to give you a low price that way they can have your permission to proceed, just so they can increase the price no matter what or if they found anything. These guys are just some modern day thieves. To everyone that is reading this. This is the place where you do not trust the mechanics . But it just so happened , I'm the right person and is in the right business to get the right people involved... To those who don't believe this is true, just update all of us online, on your story, and how you wished you would've went somewhere else. Thanks to everyone who took the time to write a review on these low life mechanics. I only wished I would have read it be my vehicle. read more

This place will take your money and car and leave you with a broken down transmission. They broke down my transmission to tell me its gonna cost me almost $5,000 to repair it, after I said no, im giving the car back to the dealership, the owner asked me to let him fix it and put a lean on it? I replied no, now I gotta pay him for something I didn't authorized. Their business name should have been CROOKSON!! My transmission is dismandle and its has a price tag on it as- is- almost $600 to come get it. LOW DOWN DIRTY DOGS. DO NOT DO BUSINESS WITH COOKSON'S TRANSMISSION CITY IN DUNCANVILLE,TX 75137. I lost my 09 Hyundai Genesis due to a free check! read more

Here for two hours for an oil change that literally takes 20 minutes tops. Shop was not busy plenty of mechanics around. No cars in front car was physically inside the shop for an hour and a half. read more

Stay far away from this place. They will give you a quote, take your car in, and then, in my case, more than triple the original quote and demand payment or put a lien on your car. Cooksons was bough out about 8 years ago from the Cooksons family. Note the BBB stickers still on the door. They were from the previous owner of the company. They are not current. Also note, all the cars parked in the back of the shop. These are cars in limbo. If you take your car here for transmission service, don't expect to be driving it back home. read more

I bought a discounted program to receive three oil changes along with other discounts for services. Went in for an oil change and 28 point inspection. Did not get any proof that the 28 point inspection was performed. Don't think I will be going back even though there are two oil changes remaining on the discount card. read more

On a friday evening I noticed what seemed to be the beginnings of a failing transmission or solenoid problem,thankfully it was a minor problem and my car was still functioning enough to drive with only an occasional symptom. Knowing it is best to get a transmission problem repaired ASAP ,I called the only place I could find open on a Saturday That was Cookson.I called the place and spoke with a man named "Tommy" who assured me he would do a free diagnostic without entering into a repair contract.I drove my car 25 miles to his shop and upon arriving he said he would do a diagnostic free of charge all I had to do was sign a paper.READ THE FINE PRINT, on the paper in fine print is authorization to do any repair work deemed necessary.When I was reading over the paper I was verbally prodded to go ahead and sign.I responded that I would not sign I would only agree to a diagnostic not the repair work as we had previously spoken about. Furthermore, I explained to Tommy that I was hesitant to authorize the mechanic work from the previous bad review online and that the review mentions that he has a lot full of vehicles with mechanic liens on them,he confirmed that he presently has 6 vehicle has has taken possession of.I STRONGLY RECOMMEND THAT THE CONSUMER AVOID THIS PLACE AT ALL COST!IF YOUR CAR BREAKS DOWN IN FRONT OF THIS SHOP HAVE IT TOWED TO ANOTHER SHOP!!!! IF THERE WAS NEGATIVE STAR RATING I WOULD BE GIVING THIS A FIVE STAR NEGATIVE! read more

Cookson's transmission doesn't even deserve a star. They are terrible with bad customer service. They quoted me one price to start the job then came back the next day and wanted to charge me 3 times more. Then I asked them to stop and they still wanted to charge me 500 for one day of work. Claiming that they broke down the old transmission. They were not willing to negotiate the price at all. I got 6 quotes and they charged me 400 more then anyone else would have charged. I will NEVER go back to them. The manager is very rude,crude and insulting. He will belittle you and make you feel like you are stupid. Tell all your friends and family to avoid this place like a plague. Absolute worse experience that I have EVER had. They are a poor excuse for a poor excuse for transmission specialist. They don't care about the customer,your car or your money. Just their bottomline. read more