Very happy with the detail. Even looks great under the hood, not that I normally peek there.

i would not recommend anything about this business. I cannot believe this place is still in business. Minutes after I left the business after picking up my car, i noticed a pocket knife missing. I always keep it in the change compartment and saw it there when I dropped off my car (i specifically checked). I asked if i needed to remove my valuables prior and was assured that only the manager empties valuables. When I called to report my knife not returned in my box of belongings, i was told that there is no way it was in the car. I am not accustomed to being called a liar but i was not up for the fight so i let it go. Until the next day when my carpets were dry and i was putting my mats back in place i noticed one mat missing. I called again and they couldn't find it. They sent a picture of a mat by text message. Since i could not tell easily, i had to drive out of my way to find it was the wrong size and color although it was from a Honda. it seems as if this is standard practice and they have a surplus of unclaimed mats! I was flabbergasted at this point. I was basically called a liar when i called to report my pocket knife missing and now they can't find my mat. i was promised that they would order a new one which is not possible since these are carpet colored and come with the car, he offered to get a new set of mats from the dealer and replace all of them. I thought it was too much but he assured me it wasn't a big deal since they do alot of business with the dealerships. a week later, i recieve a text that they have my mat. i again drive out of my way and could not believe that there was no new set of mats as promised. They did find the same color and size mat as the missing one however this one had cigarette burns (not only am i not a smoker, but no one has ever smoked in my car so this was obviously NOT my mat). He took the mat over to one of the guys who did something and the burn was not so obvious (i can't be sure but it looks like the cigarette burn was cut out). he asked me if i was pleased. of course i wasn't but after numerous phone calls and trips out of my way, i was so fed up i wanted to be done with them. he offered me a detail on the house but i said i couldn't take the chance that anything else would be missing from my car. no remorse for all my trouble and no apology. he basically shrugged when i said no thank you. BTW - the pocket knife miraculously showed up too. I can only assume that the "manager" who empties valuables from the car missed this compartment, one of the detailers found my knife and assumed he was in the clear. What really annoys me is that they would not even consider that i was telling the truth without ever asking their employees if they "found" a knife. I gave them a way out but they chose not to take it. Long story short...don't use this business...The owner either doesn't care or doesn't know what a bunch of idiots and thieves he has employed. they did a good job on my car but the aggravation was not worth it. Maybe the owner should not have his "manager" handle customer satisfaction. read more

These guys did a fantastic job detailing my van. It looks and feels like a new car - inside and outside. And even under the hood. They we very professional and had great customer service. I highly recommend this business. read more

Cool auto did an absolutely fantastic job detailing my Audi A4. They absolutely made it look like new! Most of the scratches are completely gone, carpets look new, and they even scraped off all evidence of old stickers from the windshield-these were stickers I had worked on previously and could not get off for the life of me! The car is sparkling clean-we will definitely be going back! Thank you Cool Auto! read more

I had them detail my 2009 Pontiac G8 GT that I was selling to a guy flying in from Vegas. Auggie (mgr) checked me in @ 8:am and was very knowledgeable and professional. Picked the car up @ 4:30pm and it looked great, inside and out, and hand cleaned the engine. Very satisfied with their work and would definitely use their service again. read more

This was the first time I've used an auto detailing service. I saw a Groupon coupon for Cool Auto and, as I was about to sell my car, I decided the timing was right. Cool auto transformed my car and I almost decided not to sell it. They cleaned everything. Tires, engine, trunk, the works. I didn't want to touch the car when I picked it up, it was so well done. I sold the car for way over blue book and I'm convinced that Cool Auto had a lot to do with it. When my buyer looked it over he told me that "I sure babied this car". I wanted to tell him "No, I just had it detailed, that's all". read more

I love the professional quality of work of this detail shop. Everyone is friendly and it's high quality work. I will never go anywhere else for a complete detail. My truck always comes back looking brand new. The work is worth the price. I love that it is owned by a women and has been in business for more than 20 years. I hope they are around for years to come. read more

I am totally pleased with the finished product and the very friendly service I recieved. I bought a Groupon coupon and based on the price was concerned about getting a first rate job. Michael, the owner, runs a large operation that also details cars for major auto dealers. My car was done on time. His staff is friendly. I immediatley bought a coupon for our other vehicle. They have earned my repeat business. The car looks great inside and out. It is showroom new under the hood after being steam cleaned; every nook and crany is spotless, read more

They did a great job! 2002 Continental that was neglected. Full detail plus the engine - it looked like it had just come from the factory! Will use them again for sure. Probably equally as worthy of the 5 star rating is there was a minor problem and they got right on it and resolved it immediately! read more

Cool Auto does a pretty nice job detailing- 3 out of 5 stars for that. They cannot stick to their time commitments though, which is a 1 out of 5 stars. So while they have good techs working for them, who use good equipment and products, their lack of managerial integrity is disappointing. There is absolutely no reason why I should have had to miss an appointment because my car was finished thirty minutes later than the scheduled time. Given the nature of their business, with appointments scheduled weeks in advance, I am terribly disappointed in their irresponsibility to the customers other time commitments. Nice detailing job + poor time management = disgruntled, frustrated customer who missed his meeting because of Cool Auto. read more

If you are seeking to get your vehicle back to brand new condition inside and out this place is a must! They go through your car with a fine tooth to make sure your driving away with a true "detail" not some fly by night job. This place has been in business for a long time and their work really shows how. We have taken fleet vehicles in to get detailed which go in looking roughy but come out pristine. Cassandra the owner is just wonderful to deal with and really cares about you and your vehicle to make sure you are getting what you came for this place is the best I've seen in Tucson. read more

Cool Auto does amazing work!! I have brought several vehicles to them and I would not use any other detail company. Their work is worth every penny!! read more

Summary: TRY ANOTHER PLACE!! Did they do all the things the description of the service said. No, it was a mediocre job at best. Took it back for another mediocre job. Gave up and left pissed off. I can only tell you about my experience and here it is: Got a $100 Groupon deal thinking I was getting the deal of a lifetime. Looking at the the services that come in the "complete interior and exterior detail" you can't help but think that. When I go to pick up the car it was dark so not much chance to make sure it looks good. The next day I look at the vehicle and here are my issues with the service: Exterior Detail: The engine bay looked clean. Wheel wells looked clean. Tires/rims LOOKED clean (on the surface only, still filthy an inch into the rims). They had buffed out my headlights (which would have been awesome, had they not scratched up the paint around them with abrasive polish and scratched the heck out of a rear one with the orbital buffer - I do have to mention when I took it back, they were able to buff most of it out, but used my time). Interior Detail: The dash and console looked like it had been armor all'd (which is not hard to do, this car was clean already). The carpet and seats which were really the reason why I wanted the detail were still dirty after two "cleanings" (this is why I doubt they used a carpet extractor. I could have vacuumed it and wiped carpet cleaner on it at home for a few bucks). The seats and armrests came back looking the same, so I cleaned them again myself. There you have it. Quality service is scarce so try yo find it. read more

I just got my vehicle back and what a disappointment. I did the Living Social thing and I thought if it wasn't as good as expected, at least I got it at a reduced rate. I was supposed to get an interior and exterior detail along with headlight restoration for $150. A great deal right? Nope, I have a 2003 BMW 325 CI convertible and I could have done most of the things they did in my garage on my own. GOOD: the polish on the exterior paint was decent to good. They did polish out a lot of then small scratches from sand and small rocks, this is something I can't do. The engine area was pretty good a few spots were still dirty but this is something I can't do so that was worth part of it. Wheel wells were also good. BAD: Door jams, trunk jams, in the small areas of the rear seats looked untouched. The vacuum job wasn't good. The carpet still had some marks on it and did not look like it was cleaned or treated at all. The headlights were exactly the same and when I asked about it they said they couldn't restore them but they did put their treatment on it and I believe them because I wiped the headlight solution up when the employee was showing me the car. I walked around the car with the employee for about 30 minutes cleaning things and showing him how to clean the car properly. I was so frustrated I asked for the microfiber cloth and got to work right there. I started to get upset about the substandard job that I just stopped, not to mention it was 100+ plus out and I was melting. So I decided to take the high road and I just thanked the gentleman gave him a tip, which was only half the amount I was going to give and I left. The job did not deserve a tip but I am a blue collar worker who works hard and I felt the tip and fee were a small price to never deal with this business again. If I did my job this well, I would get fired. This job is not worth the LS voucher let alone retail. At best it was a good car wash at about $60. I have had mini details at the local wash that were better than this. Now I'm not sure if this was their standard type of work or if they are less detailed when a voucher or groupon are presented. I noticed they mentioned the LS voucher and marked it down on the order sheet. They may have been overbooked, understaffed, melting from the heat or just having a bad day Either way it was not worth it. I usually don't review business' and this is my first yelp but something had to be said about how substandard cool auto detailing is. They need to step up their game and have better work ethic and performance. read more

I had a basic headlight restore by a large chain store, advertising they could make ones lights look like new. Well, their promise was false. My headlights looked a mess and I was told that most of the problem was on the inside. They could not work on the inside. That meant I would need to purchase new headlights to correct the condition. Obviously, this would have been a major expense. I knew of Michael's business and went directly over to him to evaluate the situation. Cool Auto Detailing worked on my headlights for about 15 minutes and the first one looked almost new. The fogged look was gone. I had them finish the job and was very please with the professional service and the end result. I plan on having more service done there and can trust I will get good service and a ultimate professional work done on my vehicle. Thanks Cool Auto Detailing!!!! Jean read more

I took my car in because my 4 year old dropped milk and I couldn't get the smell out. I went ahead and did a full cleaning inside and out and man I am so pleased with the service provided. The staff was super friendly and I would recommend anyone needing a good cleaning to go here. By far the best! read more

Cool auto always delivers!! They do a great job keeping our 11 yr. old vehicle looking new!

I have been getting my cars detailed at Cool Auto since 2009, and there really is nothing like it. They made even my most beat up vehicle look really impressive. In the past, my puppy at the time had a pretty big "accident" in the back of my SUV. I tried for 2 days of using different cleaners and scrubbing it with a brush to get the smell out. Nothing worked. I took it to Cool Auto and in 15 minutes they had it looking and smelling like new interior! I took it there again a couple years later for a detail before I put it up for sale, and i was able to sell it within a few days, for my asking price. I truly believe the detail job added value to the car, and helped me to make a quicker sale. I recently took our new truck there after purchasing their Groupon deal, and it really was a great value. I wouldn't pay anyone else to clean my car, because it would be a waste of money for an "okay" job that I would end up redoing myself as soon as I get home. Whenever I take our vehicles to Cool Auto, I never leave disappointed. I even got gift certificates for other family members to use, and they absolutely loved it! Their detailing jobs make your vehicle look like you just drove it off the dealership lot. This is truly a first class treatment for your vehicle that you will be more than satisfied with. The finished look is immaculate, and the engine and undercarriage couldn't get any cleaner. The owner Michael and the employees there are always friendly, and work hard to make sure you leave satisfied. Other places wave my keys around looking for the vehicle owner, and as soon as I walk up, I feel rushed to move my car out of the way so that the line of cars can move up to be cleaned. At Cool Auto, the employees go through the finished car with you every time to make sure you are happy with it before you leave. As always, you should empty out your car before taking it there, because they detail every inch, into the cup holders and storage consoles. However, there have been times where I forgot to do it, or forgot a few pennies and such here and there. The staff put it in a box and keep it with your car until you pick it up. The amount of detail they put into your car would take myself at least 2 days of work. Cool Auto is the only place I would be willing to spend my money for a service that exceeds my highest standards. read more

I work with cars day in and day out, Im a car freak and when I have one I want DAMN THATS CLEAN clean, I take it here. I wont say its cheap but I will say it is worth it. read more

My road bicycle got road paint all over the underside after I inadvertently road over wet road paint. I thought I was screwed. It would not come off. The folks at Cool Auto Detailing took my bike, though, and for $40, my bike looks brand new. They were super nice and helpful, despite the fact that I had a rather unusual situation (they obviously normally detail cars instead of bicycles). Thanks, fine folks! read more

I'm so glad that I went to Cool Auto! Initially wanted to go to Alexander Auto, but they did not even remember my appointment, and it's not once, it's twice! Therefore, I called Cool Auto and went there for full detailing. They did a fantastic job! They removed most of the scratches on my car and my car looks almost new! The interior was nicely cleaned and it shines!! I will definitely recommend this place! read more

I have used their $300.00 "Complete" service twice now. (the quotes are intentional) The first time the spare tire wheel well was totally skipped. Also, the interior looked like it was basically just wiped down with an Armor All towel. The second time I paid for the complete service, the under carriage and lower part of the engine looked like it was just hosed down - not steam cleaned. Disappointing. What they did actually detail looked amazing which was why I wanted to give them a second try. It seemed like they may have just run out of time and rushed some part of the detailing. It was late when I picked up my vehicle and could not see the incomplete job until the following day which was a Saturday when they are closed. They are closed on Sunday also, and Monday was a holiday. The business is a 45 minute drive for me. I do not have time to leave my vehicle with them for a day to fix it unless I take time off work. Not going to happen. Just be sure to thoroughly check out your vehicle before leaving if you choose to use their service. read more

Cool Auto has detailed 3 different cars for us. Two, we took there because we were selling them. We got many compliments on how clean and new the cars looked and got full asking price for both cars. We bought a new car a year ago, and with having a 3 year old, never got around to washing it! So, needless to say, it was in need of major cleaning (smoothie on the celing, crumbs all over, dirty leather seats from foot prints, etc.). It looks new again and their prices are extremely reasonable. Not to mention, everyone there is exceptionally nice. Always smiling, very friendly! My dad took his truck there as well and was equally happy with their services. Definitely go there! read more

Cool Auto does a fabulous job. The car is absolutely perfect.. The downside would be dropping the car off for the entire day.. Once I drop the car off I always say I will not do this again due to location and time involved however once I pick up my car those objections are long gone... Great Job.. read more

My poor Subaru wagon had not been fully detailed in a decade. I got a Groupon deal that had expired and was told that they would honor it for an additional 2 weeks. When I called to make th appointment a second time, the reneged on the Groupon, and told me it would cost an additional $75.00. (For an SUV), As I had paid 25% off the original Groupon price, I went for it. Having a dog in your car can be troublesome trying to keep it clean. Aside from the stained floor mats in front, it looked brand new(for a 15 fear old car). Super job, just wish they had honored their original promise. Evidently, they are no longer offering deals on Groupon, but still well worth they price for New Car Smell! These guys are pros! read more

Uncanny quality with exceptional customer service, not sure what else needs to said!!

Horrible, horrible, horrible company. Be careful when bringing your car here, they will steal items from your car. Also, they never pick up their phone to address any issues. The owner just delegates problems to his employees so nothing gets resolved. Be forewarned, unless you want a clean car missing floor mats, items from the glove compartment, change, or other personal property stolen by employees, then avoid Cool Auto and go to a reputable and honest business. read more

These guys rock the planet. I spilled a can of white paint all over the rear carpet of my car; I thought it was new carpet time. They worked on it all stinking day - but they got it out! It looks beautiful, I am soooooooooooo grateful! And they were super reasonably priced. I had another detail guy tell me it was impossible. Cool has a fan for life in me. read more

These guys did a great job on my old 2002 subaru to get it ready for sale - the steam cleaned engine looked brand new and they impressively got the leather seats clean. They were happy to clean off the glue from old bumper stickers when I asked. No bs at this place, just hard work. read more

Poor customer service. Forgot to put my floor mats back in the trunk (like they did with my first vehicle the day before) and would not call me back when I asked about them. I had to call again after the weekend and they told me to come back and get them (from east side of town). Also broke my visor mirror. My vehicle looked great otherwise. read more

Cool Auto did a full detail on my Lexus 460GX. I typically keep my SUV in good condition; so I was wondering if a full detail would really make a major difference. I can honestly say that my vehicle came back looking like new. Paint burnished to a shine, engine acid washed, wheel wells blackened, leather beautifully treated and carpets smelling like new. Dropped vehicle at 08:30 am and collected it at 05:00 pm. Staff was friendly and helpful. I definately recommend Cool Auto if you are looking for a professional looking car detail! read more

I took my car in because I spilled something in it. When I arrived I tried very hard to point out the particular area that needed cleaning, I was brushed off with insistence that I would be so happy and that it would be perfectly clean. I came back to pick my car up and they had not cleaned all of the area that had been spilled on. I pointed this out and he took the car back and spent a few minutes on it and then returned it. On first glance it looked okay (I couldn't spend all day double checking their work) but then later that night I noticed that they still had not managed to actually clean the car. I couldn't immediately take the car back in because it was the weekend and then I had to go out of town. So I paid $125 for my car to come back still dirty, and the car was mostly clean other than the spill area. They also wiped the interior dash with something that left an oily residue and whatever they wiped the inside of the windshield with left marks that make it hard to see out of my windshield in anything other than optimal lighting conditions. The windshield was perfectly clean before they got their grimy hands on it. I do not recommend anyone taking their car to Cool Auto Detailing. read more