If I could give them a ZERO I would! I ordered a prime rib and porterhouse steak from there website. I ordered the porterhouse, medium rare, with mushrooms and fried onions. It was THE WORST STEAK FOR $60! I ordered it medium rare and it was well done, tough, bone dry, stringy and full of fat. A porterhouse is supposed to be one the best cuts of steak, with half being a New York Strip and the other Filet Mignon. What a joke! I wouldn't give this steak to my dog. I ordered extra toppings, the onion rings and mushrooms. The onion rings were so greasy and there was 4 of them and the mushrooms were all burnt. All 5 of them. They also got my salad dressing wrong! .....THEN! I called to speak to the manager and was told they would have to call me back after talking with their kitchen manager. I finally got a call and they said that we took too long to come pick it up so the steak sat there and kept cooking, which is why the steak went from medium rare to well done. I was a chef, and NEVER in my life have I heard such a LAME excuse! If they had actual trained "cooks", (definitely no chefs are working there, and if someone claims that they are one, they should've asked for his credentials!) If someone orders a steak medium rare the target pull temp should be between 130 - 135F degree, so the steak needs to be pulled at 120-125F so after it rests it will be up to temp. Apparently, the "cook" doesn't know this, because if the "cook" allowed for resting time, the steak wouldn't have been well done. When we got the steak home after picking it up, it was way over cooked! Not only that, this was a $55 piece of meat! A porterhouse, which is the mother of all steaks was dry, greasy, fatty and had so much spices on it that it made me gag. When I called to tell them I got the run around and then was told since I ordered it online, I actually ordered it through DoorDash. What? Huh?... We came and picked it up. Last time I checked, DoorDash is for ordering something you want delivered?? They claimed that since we ordered our food online, even though we picked it up, that we need to take this matter up with DoorDash. WTH? I would've had them deliver it had I known I was somehow using DoorDash through their website. There is not any mention that if you order something for "pickup" it will then be going through DoorDash and that's who I need to address my complaint to. There is ZERO mention of this on un-Cool Hand Lukes website! After I got the call back and was told all these ridiculous excuses and then I got hung up on. My poor husbands Bday was ruined with all this BS! I've honestly never had a good meal there and don't how they stay in business with their poor quality of service and even worse quality of food. FOODIES BEWARE! DO NOT EAT THERE UNLESS YOU HAVE A BAD COLD AND CAN'T TASTE ANYTHING. WTH is up with this DoorDash BS? Minus ZERO stars on this one! The prices are those of a fine dining restaurant, which is absurd! They probably buy their meat at Walmart. No, actually, I just bought steaks from there and they were WAY BETTER.... DoorDash? Really? WTH? Unfortunately, I'm going to have to call my credit card and cancel the payment because they have no intention at all on making this good. It's sad to think that a restaurant like this one won't eat the $55, give a credit, offer to make another steak, or even apologize! I'm still going to contact DoorDash so I can find someone else that thinks this is the most ridiculous thing they've ever heard! read more