Jason Olsen with Phoenix was amazing stepping me through the horrible process of insurance renewal…read moreincluding home, auto and umbrella. I had been working on it for weeks with other agents and it was a horrible experience. Then a friend recommended Jason saying he was so knowledgeable and helpful. Thank God i reached out to him. Jason was able to take care of everything in a day, got me the best (CORRECT) coverage AND saved me a ton of money. I cannot recommend enough!!

Jason at Phoenix Insurance was incredibly helpful and awesome. I was having issues with my…read moreinsurance company of 20 years raising my rates super high and not communicating well. I was reluctant to leave and felt overwhelmed. Jason handled everything right away and helped me find better coverage at an affordable price without any extra stress. He worked around my schedule and made it easy to get in touch with him. I felt treated like a human, not a number. I am so grateful for him and the people over at Phoenix.

If I could give ZERO stars, I would. I have had to contact Texas Department of Insurance to report…read morethem. They did not cancel my insurance when I changed companies. I am still waiting for a refund, which has taken me a month.

if I could put zero stars I would…read more This insurance company is horrible. The adjusters that they assign are not trying to help you at all. Bristol west does claims for multiple complies like freeway insurance & 21st century. If they are the ones helping you I would find another company and cancel Bristol west. I am out of the country and can't text more that 1-5 words or the text will not send. I have asked the claims rep Emmanuel Vargas for his email over 7 times now and instead he keeps telling me to text him and I cannot. Each text I am force pushing through is costing me $1. I had to email a friend in the states to text him that I could not provide the information needed because since I am out of the country I don't have access to the website. I don't want to have to give my friend sensitive information to text through to Emmanuel for me. If he just gave me an email I could accomplish everything that needed to be done. Instead he continues to ignore the request and tells me that he is going to close my claim because he doesn't have all the information. Just give me a damn email and I can get it down. WTF. Already $30 in the hole sending one word text at a time. Date of experience: June 25, 2025

I am not a AAA member, but was in need of an international driver's permit…read more I did call ahead to ask questions prior to arrival. Showed up to the establishment with no appointment and presented my driver's license and passport photos. The representative processed my paperwork and we were done in approx. 15-20 minutes. In total, it was $20 for a 1-year international driver's permit (no credit card fees). It was easy peasy!

If there was an option for "0" STARS, that would be a more accurate rating of my experience. I went…read moreto AAA for an IdentoGo fingerprinting. But on the outside of the building / storefront, there's nothing to indicate that IdentoGo is anywhere to be found. And inside, there's no IdentoGo logo anywhere. I tried calling to confirm their location, but no one would answer the phone. I was told that since I arrived 4 minutes late, I would have to log-on and reschedule. Don't go here for fingerprinting.

Didn't respond to either emails or voicemails. As a result I'll likely be taking the person they…read moreinsured to small claims court. Further, the number listed as the sub policy insurer listed on their website is NOT a working number.​

my mother was rear ended and Cindy and Mayla were very rude and offered her $ 500.00 also…read more She was taken to the hospital and has returned and still under doctor's orders for multiple reasons from the accident. All the negative reviews are true that I've read. No rental until car is in repair shop and then only says they pay for seven days ( which they never paid). Even certain attorneys know this is not a good company. Should we report them to the ATTORNEY GENERAL BOARD? It appears they are connected to Allstate insurance (which appar have their own issues, unfortunately) Could this be a CLASS CASE against them ? It's been nearly a year and talking to them is very irritating .

Denise and the entire team over at the Thumann Agency are the best people in Dallas for any…read moreinsurance needs. I'm based all the way in Pennsylvania and needed some help with a unique Dallas project that none of the national guys were willing to help with. One email to the Thumann Agency and Denise called me mere minutes later anxious to get started on my needs after ensuring she understood the full situation. While Denise wasn't quite able to get what I needed done, she was certainly the most willing to go above and beyond what I asked her to try. Additionally, she kept in touch throughout the entire process so I wasn't left in the dark while she kept trying different approaches to try to help. Despite not being able to fill my needs entirely, I'm still recommending her specifically and the entire Thumann team to anyone and everyone I run across in the Dallas market as I know she'll take good care of them. Thank you Steve for having such a great team and keep up the fantastic work!

The agents at Thumann Agency specially Nida Pasha and Desni Cox are two of the best insurance…read moreagents I have ever worked with. They understand our insurance requirements and are always happy to answer all my questions including the complicated ones. They are forbearing of the pressure I put upon them whenever I am in need of quick response. The types of insurance coverages we purchased from Thumann Agency are general liability, workers comp, business insurance i.e. coverage for contents of warehouse, commercial and personal auto, renters and home. These agents are more than happy to shop around for us.

If I could give 0 stars, I would. If you care about your vehicle and your peace of mind, stay far…read moreaway from this insurance company. It feels like all they want is your money while doing everything possible to prolong your claim and avoid paying out. I filed a claim with both my insurance and the other driver's insurance on March 30, 2026, and the experience with this company has been extremely disappointing from start to finish. From the very beginning, communication has been terrible. My originally assigned adjuster, Amy Estrada, never contacted me directly and failed to respond to any of my calls or messages. For more than 4 weeks after opening my claim, I received absolutely no communication or updates unless I personally called first. Even after finally getting responses, I continued receiving vague, inconsistent, and often false timelines regarding updates and claim progress. I was repeatedly told I would receive callbacks, updates, or movement on my claim by certain dates, only for those deadlines to pass with no communication whatsoever. I was eventually assigned a new adjuster, but even that process was poorly handled. Supervisor Joshua Perez failed to properly communicate the transfer, which caused even more confusion and delays. Over the past 6 weeks, I have had to constantly call just to get basic information regarding my own claim. Every time I call, I end up speaking with someone different and have to completely re-explain my situation from the beginning because nobody seems to know what is going on. My total loss adjuster, Electa Edwards, has also been extremely difficult to get ahold of throughout this process. Calls frequently go unanswered, responses take an extremely long time, and there have been multiple periods where it felt like I was completely ghosted with no updates regarding my claim. The total loss process has moved painfully slow, adding even more stress and frustration to an already difficult situation. What is even more frustrating is that my assigned adjusters almost never answer their phones or return calls. I involved supervisors and team leads multiple times regarding the ongoing lack of communication, but that accomplished little to nothing. No one seemed genuinely concerned about resolving the issue or improving the handling of my claim. The only time I finally started seeing movement on my case was after filing a complaint with the Texas Department of Insurance due to the lack of communication and mishandling of my claim. Customers should never have to involve a state agency just to receive updates or basic assistance on an active claim. As of May 8, 2026, nearly two months after the accident, my claim still has not been resolved. The lack of professionalism, communication, organization, and customer service throughout this process has made an already stressful situation even worse. I expected far better support from an insurance company during a difficult time, but instead I've had to fight every step of the way just to get simple answers.

SCAM!!SCAM!!HORRIBLE!!HORRIBLE!! My name is Osvaldo…read moreEsquivel, I have been their client for 8 years already, I just had an accident 3 weeks a ago and they are taking forever to pay the damages of my car, I'm renting a car that's is costing me money from my packet. The person that is in charge of my case never answers the phone, her name is Rubensca Sinfonte, she doesn't reply the voicemail mail either ( no communication at all ) My question is : THIS IS HOW YOU PAY SOMEONE WHO HAS BEEN PAYING YOUR SERVICE FOR 8 YEARS IN A ROAD AND IS CALLING YOU FOR THE FIRST TIME IN 8 YEARS ? OMG!! Case Number 0100410209 This is unbelievable!!!!!. We are in America !! We are better than that !!! I don't recommend this company at all !!!

I keep putting my payments on auto pay and it'll work for a few months and out of nowhere it'll…read morestop. My policy gets cancelled and I'M NEVER NOTIFIED! No explanation as to why. Just stops. Banking info is the same, card info is the same, but same issue despite any of that. I've even checked to make sure funds were available and it ALWAYS is. When I call, all I get is attitude. I'm told they don't have time to call me and let me know anything. Their work load is heavy and they're making 200 plus sales of insurance a day. My question is: Why are you so focused on new sales when you could have retention as well? It makes no sense to blatantly ignore current customers for ones you hope to have. A bird in hand is worth 2 in the bush. If you don't know that means....google it and do better.

Very friendly staff answers the phone. They are very prompt…read moreabout providing quoats for Auto, Home & LIfe insurance. Get it all done at one place... I love it! I don't have to call or go to different location to get my insurance coverage done. Give them a call & experience the pleasure! Highly recommanded for anyone with questions on insurance. They will answer.

Best Auto Insurance of 2018. Payless Insurance. Payless Insurance has relatively low rates and a…read morewide variety of discounts, including some for green vehicles, which makes it our pick for the best auto insurance company OVERALL. Our view on Payless Insurance? Best Value and Best Services & Features. My Fiancé and I couldn't have been happier with Shawn and Mike as our Insurance Agent. -Gracie & Uriel Cadena

I was referred to Payless from a friend and went into their location to get more information. Both…read moreMike and Shawn are very professional and took the time to answer all my questions. I started with my personal vehicles for about 6 months and then eventually switched over all my commercial vehicles. Now I even do my boat, motorcycle, and toys with them. Never had an issue. Rates are the cheapest I've found as well. Thanks guys!

Lesson I learned today ... if it feels too good to be true, it is! LOL…read more I am a full time college student who originally was looking for catastrophic insurance starting July 1st. Talking to an agent yesterday (Thursday 6/13) I was told their catastrophic plan was 125$, but then was told about a health insurance plan for $188. I am a logical person. Even though I don't go to the doctors often, I figured I should take the health insurance plan since only 60$ more just in case. After talking with a general manager, (I believe to be named Jeff) we worked out a deal that I would be charged (Wednesday 6/26) for my plan that would start (Monday 7/1) Why would I pay on that day (6/13) if my plan wasn't even active until the July 1st to then get charged again on July 14th??? Monthly payments should cover the whole month your membership is active for... Woke up this morning and saw that the 188$ had been taken out of my bank account at 3am. LOL WHAT A JOKE!!! I feel scammed and taken advantage of for being so trusting. I had read the fine print before e-signing yesterday and I knew I had 30 days to cancel if I was unhappy. I called member services and the lady (Liz) was nice, but was definitely not from America, probably not even in America and had a thick accent so ver hard for me to understand her. I cancelled my plan today (Friday 6/14) before ever even using it for fear of more issues arising in the future. Liz told me that I will get an email about my cancelled plan and my refund within 24-48 business hours. So let's hope I get that by Monday! Save your money and maybe even pay a little bit more to go with the many companies that are known to be transparent and reliable with their word. The saying you get what you pay for is true with Agentra...

DO NOT WASTE YOUR TIME AND YOUR MONEY WITH THEM…read more They don't pay regular doctor visit They don't pay labs They don't pay anything They don't respond emails They don't pick up phone calls I try to cancel my account but They don't even do Update I emailed and called the number you provided but no one pick it up You have my information in your system, please call me ASAP.