AMAZING, PROMPT, HONEST SERVICE! HIGHLY RECOMMENDED! I was shopping for car insurance and Aaron's…read moreteam responded promptly to get details about my cars. The agent got back to me right away letting me know that the rates that I had with my current insurance were good, and I did not have to change insurance carrier. The agent even gave me tips on how to reduce my premium further in the future by increasing certain aspects of coverage that insurance companies look at to reduce rates. I really appreciate the honesty and fast, friendly service and advice. If I need to change insurance, I know that the Phoenix insurance team is honest and trustworthy.

Been with them for three years covering multiple types of insurance. Fast and easy to communicate…read morewith for every review. They save me tons of time looking at insurance options. Great and very knowledgeable staff. I couldn't be happier with the service they provide.

If I could give ZERO stars, I would. I have had to contact Texas Department of Insurance to report…read morethem. They did not cancel my insurance when I changed companies. I am still waiting for a refund, which has taken me a month.

if I could put zero stars I would…read more This insurance company is horrible. The adjusters that they assign are not trying to help you at all. Bristol west does claims for multiple complies like freeway insurance & 21st century. If they are the ones helping you I would find another company and cancel Bristol west. I am out of the country and can't text more that 1-5 words or the text will not send. I have asked the claims rep Emmanuel Vargas for his email over 7 times now and instead he keeps telling me to text him and I cannot. Each text I am force pushing through is costing me $1. I had to email a friend in the states to text him that I could not provide the information needed because since I am out of the country I don't have access to the website. I don't want to have to give my friend sensitive information to text through to Emmanuel for me. If he just gave me an email I could accomplish everything that needed to be done. Instead he continues to ignore the request and tells me that he is going to close my claim because he doesn't have all the information. Just give me a damn email and I can get it down. WTF. Already $30 in the hole sending one word text at a time. Date of experience: June 25, 2025

I am not a AAA member, but was in need of an international driver's permit…read more I did call ahead to ask questions prior to arrival. Showed up to the establishment with no appointment and presented my driver's license and passport photos. The representative processed my paperwork and we were done in approx. 15-20 minutes. In total, it was $20 for a 1-year international driver's permit (no credit card fees). It was easy peasy!

Hello, even if this is the policy the computer wiping out an appointment after 10 minutes of…read morelateness should be changed. Dallas traffic made it difficult to make it to my appointment and I was 12 minutes late but the front desk lady not even trying to help & showing no remorse whatsoever. I know that I was late but to have my scheduled appointment "wiped from the system," is ridiculous. There were not even many people in the building and the front desk lady did not even offer to help me reschedule. horrible service!

my mother was rear ended and Cindy and Mayla were very rude and offered her $ 500.00 also…read more She was taken to the hospital and has returned and still under doctor's orders for multiple reasons from the accident. All the negative reviews are true that I've read. No rental until car is in repair shop and then only says they pay for seven days ( which they never paid). Even certain attorneys know this is not a good company. Should we report them to the ATTORNEY GENERAL BOARD? It appears they are connected to Allstate insurance (which appar have their own issues, unfortunately) Could this be a CLASS CASE against them ? It's been nearly a year and talking to them is very irritating .

If they are the same Noble General Agency, RUN!! My…read moremother was hit from the rear. The adjuster (for medical) Ms. Cindy Trevino is ??????. Something's not right. I'm not sure what to say except she offered my mother a settlement of $ 500.00 for her client hitting my mother at a stop sign and she had to go to ER more than once. Then Ms. Trevino, says she sent my mother/me something requesting my mother's 10 year medical history. She requested pictures then said their adjuster will come and take pictures. Do we need an attorney? What are we compensated for ? Pictures, time off work for me (and her grandson who had to take off work to help her) to care for my mother? She said, there's no compensation for transportation to the hospital nor to the doctor's office or Physical Therapy. Nothing for car rental, though we were told not to drive the car because there might be more dangerous to us and other drivers. Then there's Mayla (the car adjuster person) She assured me that different ones have tried to reach us however, there is NEVER an indication on our side of anyone calling until we sent them a email. (regarding them stating: they were closing the case in 15 days, WOW) Then there was someone with my mother when Noble's person hit her car. She is suffering headaches and back pain. What are we supposed to do? Bills are already over $ 50,000.00 (that's not including her medications) She was no on any medication before this accident.

The agents at Thumann Agency specially Nida Pasha and Desni Cox are two of the best insurance…read moreagents I have ever worked with. They understand our insurance requirements and are always happy to answer all my questions including the complicated ones. They are forbearing of the pressure I put upon them whenever I am in need of quick response. The types of insurance coverages we purchased from Thumann Agency are general liability, workers comp, business insurance i.e. coverage for contents of warehouse, commercial and personal auto, renters and home. These agents are more than happy to shop around for us.

We have been with the Thumann Agency for years and we have never been disappointed with their…read morecustomer service. In an era that seems to be void of customer service, their team goes above and beyond, every single day for every single client. We have never asked them to review our policies for better rates, they just do it. They heard what we were paying for a life insurance policy we had through our financial advisor, they said "let's see if we can do better". My husband is 64 and insanely healthy, but we were still skeptical, but they cut our rate over 60%!!! They look for the best rates and know their clients well enough to know what they can look for, like good student rewards, home upgrades, etc. If Thumann isn't your agent for home, car, business, and life insurance, you're missing out! Dennis & Kris Smith

If I could give 0 stars, I would. If you care about your vehicle and your peace of mind, stay far…read moreaway from this insurance company. It feels like all they want is your money while doing everything possible to prolong your claim and avoid paying out. I filed a claim with both my insurance and the other driver's insurance on March 30, 2026, and the experience with this company has been extremely disappointing from start to finish. From the very beginning, communication has been terrible. My originally assigned adjuster, Amy Estrada, never contacted me directly and failed to respond to any of my calls or messages. For more than 4 weeks after opening my claim, I received absolutely no communication or updates unless I personally called first. Even after finally getting responses, I continued receiving vague, inconsistent, and often false timelines regarding updates and claim progress. I was repeatedly told I would receive callbacks, updates, or movement on my claim by certain dates, only for those deadlines to pass with no communication whatsoever. I was eventually assigned a new adjuster, but even that process was poorly handled. Supervisor Joshua Perez failed to properly communicate the transfer, which caused even more confusion and delays. Over the past 6 weeks, I have had to constantly call just to get basic information regarding my own claim. Every time I call, I end up speaking with someone different and have to completely re-explain my situation from the beginning because nobody seems to know what is going on. My total loss adjuster, Electa Edwards, has also been extremely difficult to get ahold of throughout this process. Calls frequently go unanswered, responses take an extremely long time, and there have been multiple periods where it felt like I was completely ghosted with no updates regarding my claim. The total loss process has moved painfully slow, adding even more stress and frustration to an already difficult situation. What is even more frustrating is that my assigned adjusters almost never answer their phones or return calls. I involved supervisors and team leads multiple times regarding the ongoing lack of communication, but that accomplished little to nothing. No one seemed genuinely concerned about resolving the issue or improving the handling of my claim. The only time I finally started seeing movement on my case was after filing a complaint with the Texas Department of Insurance due to the lack of communication and mishandling of my claim. Customers should never have to involve a state agency just to receive updates or basic assistance on an active claim. As of May 8, 2026, nearly two months after the accident, my claim still has not been resolved. The lack of professionalism, communication, organization, and customer service throughout this process has made an already stressful situation even worse. I expected far better support from an insurance company during a difficult time, but instead I've had to fight every step of the way just to get simple answers.

SCAM!!SCAM!!HORRIBLE!!HORRIBLE!! My name is Osvaldo…read moreEsquivel, I have been their client for 8 years already, I just had an accident 3 weeks a ago and they are taking forever to pay the damages of my car, I'm renting a car that's is costing me money from my packet. The person that is in charge of my case never answers the phone, her name is Rubensca Sinfonte, she doesn't reply the voicemail mail either ( no communication at all ) My question is : THIS IS HOW YOU PAY SOMEONE WHO HAS BEEN PAYING YOUR SERVICE FOR 8 YEARS IN A ROAD AND IS CALLING YOU FOR THE FIRST TIME IN 8 YEARS ? OMG!! Case Number 0100410209 This is unbelievable!!!!!. We are in America !! We are better than that !!! I don't recommend this company at all !!!

I keep putting my payments on auto pay and it'll work for a few months and out of nowhere it'll…read morestop. My policy gets cancelled and I'M NEVER NOTIFIED! No explanation as to why. Just stops. Banking info is the same, card info is the same, but same issue despite any of that. I've even checked to make sure funds were available and it ALWAYS is. When I call, all I get is attitude. I'm told they don't have time to call me and let me know anything. Their work load is heavy and they're making 200 plus sales of insurance a day. My question is: Why are you so focused on new sales when you could have retention as well? It makes no sense to blatantly ignore current customers for ones you hope to have. A bird in hand is worth 2 in the bush. If you don't know that means....google it and do better.

Very friendly staff answers the phone. They are very prompt…read moreabout providing quoats for Auto, Home & LIfe insurance. Get it all done at one place... I love it! I don't have to call or go to different location to get my insurance coverage done. Give them a call & experience the pleasure! Highly recommanded for anyone with questions on insurance. They will answer.

Best Auto Insurance of 2018. Payless Insurance. Payless Insurance has relatively low rates and a…read morewide variety of discounts, including some for green vehicles, which makes it our pick for the best auto insurance company OVERALL. Our view on Payless Insurance? Best Value and Best Services & Features. My Fiancé and I couldn't have been happier with Shawn and Mike as our Insurance Agent. -Gracie & Uriel Cadena

I was referred to Payless from a friend and went into their location to get more information. Both…read moreMike and Shawn are very professional and took the time to answer all my questions. I started with my personal vehicles for about 6 months and then eventually switched over all my commercial vehicles. Now I even do my boat, motorcycle, and toys with them. Never had an issue. Rates are the cheapest I've found as well. Thanks guys!

*Changed my Review* Please Read. *…read more So I originally made a 1 star review. I decided to change it to 3 stars because they finally after numerous calls I was able to get my refund. I'm very happy and relieved. Honest Review coming ahead. I was mad and sad at the time because of the way I was treated by many agents and their supervisors on the phone. So what happened was, I had requested a one month insurance and even after the agent agreed that I would only get one month I was still charged for the second month. So I called (taking 1 month to resolve the issue), They were nice when they talked to me on the phone, but they blamed me for something I told them I didn't want or something I didn't agree. Supervisors wouldn't talk to me, they would just tell the agent what to say all the time, and the agent would tell me. However, I was happy to receive a call one morning with the good news, so happy a manager looked deeper into my case and refunded my money. This is an honest review with sadness and happiness as well. Thanks.

Lesson I learned today ... if it feels too good to be true, it is! LOL…read more I am a full time college student who originally was looking for catastrophic insurance starting July 1st. Talking to an agent yesterday (Thursday 6/13) I was told their catastrophic plan was 125$, but then was told about a health insurance plan for $188. I am a logical person. Even though I don't go to the doctors often, I figured I should take the health insurance plan since only 60$ more just in case. After talking with a general manager, (I believe to be named Jeff) we worked out a deal that I would be charged (Wednesday 6/26) for my plan that would start (Monday 7/1) Why would I pay on that day (6/13) if my plan wasn't even active until the July 1st to then get charged again on July 14th??? Monthly payments should cover the whole month your membership is active for... Woke up this morning and saw that the 188$ had been taken out of my bank account at 3am. LOL WHAT A JOKE!!! I feel scammed and taken advantage of for being so trusting. I had read the fine print before e-signing yesterday and I knew I had 30 days to cancel if I was unhappy. I called member services and the lady (Liz) was nice, but was definitely not from America, probably not even in America and had a thick accent so ver hard for me to understand her. I cancelled my plan today (Friday 6/14) before ever even using it for fear of more issues arising in the future. Liz told me that I will get an email about my cancelled plan and my refund within 24-48 business hours. So let's hope I get that by Monday! Save your money and maybe even pay a little bit more to go with the many companies that are known to be transparent and reliable with their word. The saying you get what you pay for is true with Agentra...