Five stars for Kariann and crew. We had been advised the tire on our all wheel drive was not…read morerepairable. We we facing replacing all four tires because the old tires and new tire were just different enough in diameter to cause issues with ABS and AWD. In fact, the tire in question was repairable with patch and plug saving us $1200!!! This is an honest shop with great staff. I will be doing all my tire business with them and sending all friends and family here.

Went in for tires and an alignment and got the worst experience of my life! They destroyed my brand…read morenew rims, they torched the set screws out of the rotors, they didn't grease the new lower ball joints they installed! They did order new rims but messed yet another one up and Kerri Ann the manager said "we aren't getting you a new one" worst experience I've ever had at an automotive shop! Don't waste your time or money cause this place just doesn't care and the manager is awful! Stay clear of the Rockport VIP Tires & Service

Quick/friendly/ done correctly. Can't ask for much more than that…read more Staff worked very well together.

Great service! I was there in for an oil change on 2/24/2026 and the crew was fast, professional…read moreand efficient. I've been going there for a few years now, and I'm always impressed with speed and teamwork by the guys there. Highly recommend them, and the price is very reasonable. Thank you

I know a person that had there vehicle worked on there wasnt to impressed. changing parts that…read moredidn't need to be changed because the owner of the vehicle already changed the part. says you don't need a part when actually you do because if you actually looked you would see the part broken. Not happy. I see a lot of reviews saying how wonderful these guys are. if you don't know anything about a vehicle you going to get taken advantage of. I'd like to know out of all the reviews on here how many vehicles were actually fixed the right way....

Excellent service, friendly, and honest. Extremely fair pricing. Highly recommend West Street Auto!!read more

When I called the listed number on their website I was prompted to make an online appointment,…read morewhich I did. The appointment was confirmed via email and text message. When I arrived at the location at the time of my scheduled appointment it was closed. It was a Sunday, however on their website it said it would be open. I made another appointment for Monday which was also confirmed but when I showed up for it the staff told me that it would take longer because there were a few cars ahead of mine to be worked on. According to the staff the appointments are now made by AI. When questioning the scheduling I was told that the staff at this location had complained to corporate about the scheduling, and the ongoing problems they are having because of it. They were told to " deal with it". 2 1/2 hours later my summer to winter tire change over was completed. Not good enough. Corporate will to deal with it. PS. The work staff at this location are very friendly and obviously do as good as they can.

replace or repair tire The Rockland folks were terrific,…read moreespecially Everett. They could have sold me a tire unnecessarily but fixed the one I brought in.

Sold our truck to Joel. He is honest and it was a great transaction. Also had an oil change…read morepreviously which was fast and pretty cheap. I highly recommend this place.

My car was stolen and towed to the Barn on a Friday. They admitted I could not have gotten my car…read moreuntil Monday but still charged another 150 for "storage" until Monday. Started the conversation out very aggressive and demanding money and being a dick. I will never recommend this garage and will do what I to make sure to let everybody know what kind of person this guy is.

Professional and safe. Great guy. We had a blast during the three hour ride. Was very concerned…read morewith my vehicle fitting on the trailer but it for like a charm. I have a 96;Conversion Van.

My Name is Bryan. Today is January 6th 2016. Me and a friend were up at the Walmart in Thomaston…read more We were driving an older model Ford expedition in Good condition. When we came out. after shopping the Vehicle didnt want to start. The immediate first impressions were that it was a Starter problem. We called Rons Towing on Camden Street in Rockland. I spoke to Linda the Owner and The Manager James. They Came out within 20 minutes were right there in the Walmart Parking lot. They had mobile diagnostic equipment and it was found that the Starter was not operational.. It took them about 5 minutes and they had the large Vehicle loaded on the Flatbed Car Carrier and heading to their Lot. They even provided a Courtesy shuttle ride back to their place. Me and William my friend went over to burger King to have lunch. They already had a Vehicles in both Mechanic Bays. They were efficient enough that we were in Burger king only about 45 minutes. We walked back over and waited in the front desk/lobby desk of the business and chatted with the owner Linda and James. They were very nice and even offered us Pizza. Their head Mechanic Christopher came Right out and showed us the problem. It was the Copper connection coupling clip harness that was Completely corroded. Within minutes they had it fixed and Gave us first rate quick and Honest professional service. The Mechanic Christopher really knows his work and is a quality Mechanic who gets to the root of a Mechanical problem quickly and very efficiently and above all is honest to customers. Overall My friend and I had a very good experience with the customer service of Rons Towing and would highly recommend them to the Rockland and the surrounding areas for quick as well as quality work and friendly service.. When you have a towing need or quality and knowledgeable Mechanic work when you really need it, I would not hesitate to call Rons Towing. Will for sure use them again if the need arises. They also have some decent vehicles for sale that you would want to check out.

Do NOT bring any hybrid or EV here. Or maybe any car, tbh. I broke down 3 hours from home. All this…read morefluid was leaking out from under the front, and the battery coolant reservoir would not hold any fluid. I had my Chevy Volt towed to them, and without telling me that this was the extent of what they did to evaluate and diagnose the car, they just hooked the car up an OBD reader (which "reads" the codes from a car's computer") and then told me my electric battery was dead and needed to be replaced (which costs at least $6-7k) and charged me $115 for their expert diagnosis. I am by no means a mechanic, just a curious and logical person who didn't understand why they were saying it was the hybrid battery when the hybrid battery is under the middle section of the car, and the coolant fluid was pouring out from underneath the very front of the car. They never told me they didn't do a physical inspection of the vehicle, even though I gave them (via text and phone) plenty of information about how the car was acting, the leaking fluid, and the empty battery coolant reservoir, regardless of me pouring full bottles of fresh coolant into it. They charged me $115 for this "diagnostic" and weeks of extreme stress, since I initially trusted them and believed that my hybrid battery was DEAD. I eventually decided I should double-check their claim before rolling my car off a cliff, and learned from Google that what had likely happened was that a rock or something went through my grille and damaged my battery radiator, so the car wouldn't hold the battery coolant it needs. It would just leak out like a sieve from where the rock punctured it. I called and asked for a refund of the $115 "diagnostic fee," and was told by Mark that he explained all this when he saw me (I literally never met him; my Volt was towed in and towed out without my presence), then he changed his story and said that it was on the paperwork they gave me when I picked up the car (nope, see above), and then changed the story again, saying the paperwork was left in the car (nope, nothing was in the car). I mean, if you don't recall what actually happened, don't just make stuff up. My lord. Then he said he'd tell the owner and someone would get back to me about my request for a refund. Guess who never called... Anyone. To charge $115 to plug in an OBD reader (this takes LESS THAN 5 MINUTES), and meanwhile not read the notes -- if any were even taken during the phone calls I had with the shop telling them all the details of the car's break down -- or read my texts also giving the information that would've made it clear that they should, idk, maybe check the thing where the coolant goes or the thing the coolant runs through... And then after that shakedown, give me a wrong answer, cause me all this grief, and then be defensive about it... Bad service. Bad behavior. Bad communication. Bad business.

Brought a Buick in this morning for a diagnostic on the exhaust system. Was not informed beforehand…read morethat the diagnostic charge is $190.00 per hour, or $142.50 for our 3/4 hour diagnostic. They absolutely have to inform customers BEFORE commencing any diagnostic review that the cost is this high. We were trying to compare fixing the exhaust system with Copeland's charge of $1100.00. Eastern's quote turned out to be $1924.00 less the $142.50 IF we did the work there! Their response when asked why they did not inform us of their high fee was: we will credit you for the $142.50 diagnostic fee. Had us over a barrel. The problem is we won't be doing the work there as Copeland is clearly cheaper. No business from us in the future. Prices should be posted and/or discussed beforehand. Period.

My wife and I have been taking our vehicles there for years. We have never had an issue with the…read moreservice and the attention to detail that Justin and crew have maintained over the years. I have no issue recommending them to folks looking for quality car care.

Been taking our car here since 2020. We will not use them again. Oil sump leaks after service and…read moreother issues. Had oil leaking from oil Sump two times in a row after service ! First time they said it was a bad seal on the drain plug , second time said the drain plug not installed correctly. Bought tires in April 2023. Tires Failed inspection in October 2024 with low mileage. Had to buy 4 new tires ( elsewhere). Rockport automotive had performed all services. They Never noticed uneven wear on the tires during multiple services. They have lots of excuses and made no apologies !!

We were in a jam from out of state. The awning on our motorhome had been destroyed in accident...we…read morehad no tools .ect.. We called them and they asked what kind of tools I thought they might need lol so I told them,within fifteen minutes they were there got the job .. with a positive attitude. Even took the parts back to their Shop will hold till we're done with insurance. Greatful for them. Definitely worth a shout out to them

Brian and his crew were great really helped me out! I was stranded with a dead alternator just…read morebefore 11pm an hour from home and they were on it! My truck and myself were delivered safe and sound by midnight! So thankful they answered the call! Cheers!

Craig provides great auto services and is fair in his business. He does what he says and gets it…read moredone on time. I've made Creek Hill my go to service shop as I trust them to get the job done properly and at a fair price.

They are excellent. You can be sure they will do what they say they will do. Fast and…read moreknowledgeable. You can be assured the job will get done at a fair price.