I went there my appt @ 10:40 am and I ask for live person interpretation and say only have digital…read moreinterpretation. I have been waiting for Hours and couldn't find digital interpretation and there nothing they can do and have to reschedule my appointment and I wouldn't recommend any Deaf patients or people to go that lousy location.

I went to nationwide because that's where my insurance is and got an eye exam. I got contacts six…read moremonth supply. I can't see out of them yet. I can see out of my old ones and they won't refund your money for the contacts I could pay for another eye exam and see if it's different that should be on them so if you want to get screwed on contacts, don't get them from nationwide vision on cactus as far as I know any nationwide. vision.

I like the doctor and the attention to detail he has. My issue is that the appointment time is…read morealways late. They want you to be here 15 minutes before the appointment, but then they are 20-30 minutes late for the appointment.

I had an eye emergency late Friday evening therefore I called the emergency number listed on the…read morewebsite for the Glendale location. I've been a patient at this location for at least 10-15 years. I never received a callback over the weekend. Therefore on Monday morning I immediately called the office directly so I could get my issue checked out. I tried three times but never received a call back after leaving multiple messages. I ended up calling the national scheduling center and they tried calling but could not get a hold of anyone as well. The person I spoke to said she was going to elevate the concern to her supervisor. The customer service representative was very helpful and was able to get me an appointment at another location "Eyetech" which is affiliated with 2020 they were amazing. Over the last few years, I've definitely noticed the level of service is not up to par at the Glendale location. I have officially changed all future appointments to Eyetech.

Can't say enough good things about the staff and Dr. Alsadi…read more He fitted me for scleral lenses which is nontrivial and time consuming, as he explained going in, and he was very patient and accommodating ensuring everything was perfect. Highly recommended for sclerals / other specialty lenses, and in general.

I never knew you could feel a bait and switch going to a doctor, but we sure did! Called to inquire…read moreabout co-pay while debating between visiting them and visiting Costco and wanted to confirm that it would in fact just be a better idea to establish as a patient at a doctors office but clarified that we needed a contact lens fitting. Came in and verified insurance, had exam, and all of a sudden, as we're ready to leave, they asked for almost $400 more than what I was told on the phone as my co-pay PLUS an additional $45 for a "contact lense training" for a new wearer. Mind you, ALL of what they did, the exam, eyeglass script, and lense fitting (with new contact lenses wearer), would have been $120 each at Costco WITHOUT insurance. They literally LIED to me to guilt me to pay SOMETHING saying they could lose their license if I did not pay for service rendered or if they gave a discount. Not to mention, they were running late and the entire visit lasted longer than a typical Costco visit. What a waste of time and now I have to keep my fingers crossed that I can take my vision benefits to Costco in order to get a contact lens fitting without having to pay twice. Better frame selection at Costco and Eyeglass world as well as other shops.

I bought my glasses here about 18 months ago. Yesterday mo6I woke up to find a broken ear piece…read more I took them back to this store and found that my protection plan was expired and they no longer carry that frame. The person who was helping me took my glasses to her manager to see if he could repair them. Long story short; he went through a box of used frames, found one that my lenses fit, and put my lenses in. There was no charge for this service at all. I was pleasantly stunned.

I would like to add a follow up review to my initial review. this is a receipt of all the charges…read morethey came up with and that was me brining my frames and being a very first time customer. I also called today and was told they were not ready and the reason was because since days ago the lab was actually out of lenses. which was never communicated to me so it could've saved me lots of time communicating to eyeglass world since they never bothered to give me any updates or courtesy with my 5-7 business days ready glasses turned into 3 weeks and 3 days now. absolutely will never purchase from here again would ask for a refund if it was they hadn't confirmed the glasses were made already supposedly let's se if it's true and if anyone calls me with an update this wednesday like they claimed.

Had the best experience with Dr.Kathy Vu she was very informative with my eye exam & explained…read moreeverything in detail. They also have the cutest frames, a wide selection of designer brands & prescription sunglasses! (:

From the owner: Dr. Vu is experienced in prescribing eyeglasses and contact lenses, performing diabetic eye health…read moreexams and treatment of conjunctivitis (pink eye), glaucoma, and corneal diseases. She is committed to providing tailored eye exams to fit each person's visual and eye health needs.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I have been to several places to get glasses in the last couple of years and none of them have…read moregiven me usable glasses. I decided to try one more time and selected Ohana Eye Care because of their great reviews. I'm so glad I did! Dr. Kwok works with you personally. She is very interested in any questions you have and in solving any eye problems you are having. She is friendly and patient. She tested my eyes thoroughly. Then we discussed glasses options and made a selection. When I got my glasses they were the best I have had in years. There was a slight problem with glancing to the left. After a few days I called Dr. Kwok and told her about it. She knew exactly what to do and fixed the problem. Now my glasses are perfect!

America's Best Eyeglasses - 35th Ave & Thunderbird Location…read more We initially visited the Christown America's Best location and had a very disappointing experience. We let them know from the beginning that we had a coupon we were using. An eye exam was performed and glasses were chosen but when we went to pay they said they wouldn't accept it. The staff there was inattentive, unhelpful, and poorly communicative, which left us frustrated and unhappy. We were especially disappointed with how the situation was handled, and we left feeling like our time had been wasted. Thankfully, we were then sent to the 43rd Avenue & Thunderbird location, and the experience was completely different -- truly night and day. Arian and Charlene were absolutely outstanding. From the moment we walked in, they were welcoming, accommodating, and genuinely kind. They took the time to explain everything clearly, answered all of our questions, and made the entire process smooth and enjoyable. We actually had a great time picking out glasses and chatting with them -- something we never expected after how upset we were from the first visit. Their professionalism, patience, and positive attitudes completely turned the situation around and restored our confidence in America's Best. This location shows what excellent customer service really looks like. If you're considering America's Best, skip Christown and go straight to the 35th & Thunderbird location -- and if you can, ask for Arian and Charlene. We will absolutely return to this location and recommend them to others. & Thunderbird Location.

Love their new collection! the assistant manager assisted me with my order last week & my glasses…read moreare already ready! love this location & all the sweet staff.

Dr. Trinh was very short with me when I asked several questions. She was very off putting annoyed…read moreand almost defensive at the questions I asked. This is my eyes my healthcare and I know my family eyecare health history so I had concerns. Not only that but the prescription was wrong. But she was so rude. I didn't even wanna go back to her. I should've called and got a different doctor to have a recheck. When I did ask her about possibility of a recheck, she was very harsh and annoyed with me. I will not go back to see her My fault but I've been living with glasses that have not quite the correct distance prescription so they're no good for when watching TV no matter where I placed the frame on my face up and down my nose to try to adjust

Hubby needed new glasses so off to LensCrafters we went. Rachel was extremely helpful, she listened…read more& answered all our questions. She made helpful recommendations in sunglass frames, hubby's first time actually buying prescription Oakley sunglasses not just regular progressive/photo grey glasses. We did run into an issue when it came time to pay, the computer was having issues & was unable to accept the credit card payment. The manager (I think his name was John) tried to assist but the issue was unresolved. We left with reassurance that we would not be overcharged & that everything would be ok. The next morning the manager called to inform us the order had not gone completely through so we told him we'd check with the credit card company & get back with them. After a couple of calls everything was finally sorted out & taken care of. And through all the issues hubby received both new pairs of glasses in less than a week! Thank you Rachel, John & the entire LensCrafters team on making this an excellent experience!