Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

One of the BEST customer service experiences I've had in forever! Was in the store April 14 around…read morenoon. Wish I had gotten the name of the guy that helped me because he deserves a shout out. I brought my iPad in to see if it could be fixed (it couldn't) after my little girl had dropped it. He was so knowledgeable & friendly! I hope we don't break anything else but I know we will lol! At least now I know where to bring them.

Took care of my laptop problem immediately and made…read morerecommendations for future hardware. Will definitely use again. Bob C

Gordon at Mobile PC Masters has been so incredibly helpful to me over the past 6 years; once when…read morehe cleaned up my elderly father-in-law's computer from all the viruses he'd managed to collect; once when I had an error on my laptop that prevented me from connecting to my WiFi; and today, a Sunday afternoon, when I had clicked on something stupid and deleted my WiFi completely. I emailed the contact form on the Mobile PC Masters website and Gordon responded within minutes. I wish I could give him more than 5 stars, because he is definitely worth more than 5!

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

I've had nothing but excellent experiences with Level-1 Solution Inc., both personally and…read moreprofessionally. On the personal side, they were extremely responsive and attentive when I brought in my Lenovo Legion laptop. What really stood out was their integrity: they clearly explained which issues could be repaired but honestly recommended against unnecessary work instead of trying to upsell me. I agreed with their assessment, they handled the remaining repairs efficiently, and returned my laptop in time for an important trip. That level of transparency is rare and greatly appreciated. Professionally, I've also relied on Level-1 Solution for IT support at work. Every single time, they've returned my calls promptly and resolved my issues the same day, often within just a few hours. Their responsiveness and effectiveness consistently exceed expectations. I'm very impressed with Sal and his entire team. Professional, honest, fast, and customer-focused. I would highly recommend Level-1 Solution Inc. to anyone looking for dependable IT support they can truly trust.

These folks do a great job cleaning up my PC and returning it in great shape. Always reasonable…read moreprices.

Had a broken screen on my iPhone, they were very fairly priced and were very quick. Would highly…read morerecommend coming here!

I was trying to replace my battery on my Note 20 Ultra phone and stripped 2 screws. I paid Ken $65…read moreat this store to remove those two screws. I had not removed anything else. 3 hrs later when I came Ken had removed all 5 screws and he left the ribbon connector completely unscrewed. I asked him to put 2 stripped screws and connect the ribbon back and he said I have stripped the 2 screws really bad he only cut off the heads while rest of the screws were still inside the phone. He also said 1 ribbon connector was damaged. I find it hard to believe that a ribbon was damaged as I never removed anything other than trying to remove the 2 stripped screws. He removed other screws I never asked him to remove. My phone was working fine until I took it to Ken. Now there is damage to the entire phone as it cannot be used to make any calls. There is network not connecting to my phone and TMobile said someone damaged my phone. Now I have to buy another phone. DO NOT TAKE YOUR PHONE TO THIS PLACE.

Business shout out for great customer service, knowledge of equipment and overall experience…read more If you need any computer, tablets, phone and even Nintendo switch help... please support Experimax. Took two of my sons Nintendo switch's yesterday for major issues and Bob took the time and was extremely knowledgeable on problem solving the issues. God sent to this mom of a 15 year old son. Lol. Check them out if you need help!!!

I had malware on my computer that I picked up from a cookie. Within five minutes the technician…read moredetermined what the issue was fixed it and I was on my way. He didn't even charge me. Amazing customer service and I will definitely bring my computer here anytime I have issues.

Dell could not fix a problem with one of their laptops even though it was sent to India for repair…read more They fixed it in a day. Software issue. In another case they repaired a screen. A third time they repaired a laptop case that he warped due to an overheated battery. We have used them for years.

So thankful that my friend recommended to check out this shop to buy my next computer. I first went…read moreto Microcenter and bought a computer that was more than I needed but a great deal. Had problems with it from day one and they were of no help. I had to fix every issue myself. I ended up returning because it became too much. Matt asked me what I wanted and my budget. He delivered on everything. Now I have a PC that meets all my work and gaming needs and paid less than I would have elsewhere unless I built it myself. Great customer service. Highly recommend checking out Platinum before you buy online or a big box store.