Very knowledgeable and thorough. Cost estimate up front and on target. Now our go-to company for printer repair services.

Easy and effortless repair experience. Philip showed up at our place on time, fixed our printer and cleaned it quickly. With a 30 day warranty, this was a great repair. read more

The holidays are stressful even under normal conditions, but even more so when the home computer/printer is not working. I called Printer Resolutions yesterday, Saturday, for the earliest availability to come to my house to check out my printer/computer. Phil came the next day, a Sunday, at 11 am. My scanner wasn't functioning properly. Phil methodically erased and added back every possible source of the hiccup. He figured out that the problem was that HP had not updated its Easy Scan so it was no longer compatible with the IOS driver on my Apple IMAX. I needed a temporary fix which Phil provided. Phil reverted to the scanner on the original HP driver for use until HP updates its Easy Scan software. Thanks to Phil, I was back up and running by 1 pm with a workaround that actually keeps me functional thru the holidays. I found Phil's rates to be very reasonable, especially given that he came on a Sunday. Having an IT person to call when your computer/printer is hiccupping is invaluable. Phil is at the top of my list for people to reach out to when I am having IT/ printer issues. I would use Phil again in a flash. read more

A great help--very knowledgeable--at a good price. Mr. Willis's provided a solution to substandard printing on our Xerox PhaserDN color printer. He demonstrated good knowledge about our machine in correctly identifying potential issues and working around multiple challenges in the troubleshooting process. It seems as though our printing quality has been restored to a practically good-as-new level. We have had other companies look at the same machine and charge similar amounts for less time and less work and no results. We could not give Printer Resolutions a higher recommendation. read more

If only I could have this level of help for all of my digital life. Phil fixed my computer the day after I contacted him despite the fact that he was very busy. As soon as he looked at it, he knew he could fix it, he's very knowledgeable. I wish I knew people of his caliber for all my digital problems! read more

Phil was very responsive, informative, professional, and courteous. I informed him of a printer issue (for our client in VA) and he informed it could be the sensor or roller, which sounded right. He also has the best flat rate around out of 6 vendors I tried calling. I had actually contracted with him for the job but another vendor went onsite without first verifying with me. But Phil was very professional and cordial with the other tech, even though he had driven all the way to Leesburg, and just asked that I keep him in mind for future requests. Definitely built my trust and respect and I will call him directly next time without looking into others. read more

Wow! I called Philip, told him my problem, and he was here within two hours. Fixed my Epson XP-820's issues and went on his way! He's very friendly and knows his stuff. I'll certainly call him again. read more

Philip was awesome! After Xerox quoted me $299 to come out plus $69 every fifteen minutes thereafter, I knew my boss would kill me if I didn't find a better solution to fix the horrible grinding noise in my Xerox WorkCentre. I found Printer Resolutions right away, and Philip came to our home-based office the next day right on time. He was super nice and found the issue right away. He worked out a solution to keep my expenses low and as soon as the part came in, he was there in just a few days (I told him I could wait because fortunately I have a back up smaller printer). I can't recommend him enough. Our printer is good to go for hopefully years from now. Please call Phil at Printer Resolutions. You'll be glad you did! read more

Excellent service and timely. I had a 15 yr old printer that was never serviced. Running like new now.

Amazing! Phil is outstanding. 5 stars are not enough. Hidden gem of a business. If you have a home printer problem, stop what you are doing, stop searching, and hire this guy. Tons of experience, polite, down to earth, the kind of small business everyone hopes to find. He took my call on a Saturday. Walked me through steps to repair and knew what was wrong (and what to check for) immediately. I am tech savvy and ran through through a few hours of diagnostics before hand. Calls to HP (India) were comically awful. Without Phil, I'd still be printing all blue "Violet Beauregard" pages. Because of Phil, my $500 laserjet was saved from the junk heap. Thanks Phil! read more

Printer Resolutions is punctual and professional. He got me out of a "jam" with my printer issue. I strongly recommend him.

Phil found & fixed the problem on my big office printer in 20 minutes even though the error message the printer was showing had nothing to do with the actual problem! Phil was professional, fast, very personable and very reasonably priced! Phil will have all my printer repair business from this point on. Thanks, Phil! read more

Great service! We had two printers not working and Phil did a great job getting us back up and running quickly. His service prices are very reasonable and work is the highest quality. For one printer he did the service on site in my home office. For the other printer, which was a messy fix, he picked up the printer and delivered it back 2 days later. I am so glad we found Printer Resolutions! read more

Very happy I gave Phil a call! He promptly returned my voice message and even stopped by that same day. Within an hour our printer worked like new. His prices are reasonable, he is honest and personable. We will definitely be calling him for our future needs and are happy to recommend him. read more

Phil Willis who owns Printer Solutions gave me great tech support over the phone and thru txting. Highly recommend his service.