Massive focus on payment, collecting $s per session and making sure that I understood that I…read morecouldn't get treated if I didn't have a primary care referral because they need it for payment. My experience of PT Solutions is that its very much about the business of rehab'ing

I really enjoy my therapy sessions here. The front desk is efficient and the staff gives me…read morechallenging exercises to get me back on track. I will keep going until I am fully cleared because I am definitely seeing improvement, less pain, and gaining strength. I am also learning a lot about my body and how things work. Abby is my PT and she is super thorough.

Review for Nicklous Godley, PA -- Jacksonville Orthopedic Institute…read more this is my first review and I'm almost 70 years old I have been in chronic, excruciating hip pain since September 2024 and have been under JOI's care since November 2024. At my initial visit, I was diagnosed with bursitis and sent to Brooks Rehab for 11 sessions. After completing the rehab, I received no follow-up, no feedback, and no guidance on next steps. Months later, I found out my provider had quit -- but no one at JOI ever contacted me or continued my care. I was left in pain with nowhere to turn. Today, I had an appointment with Physician Assistant Nicklous Godley, and unfortunately, it was one of the most disheartening and unprofessional medical experiences I've ever had. From the moment he learned I wasn't ready to move forward with surgery, his demeanor completely changed. He became dismissive, cold, and disengaged. I explained that I've been waking up every night in pain and asked multiple times for him to complete an FMLA form so I wouldn't face consequences at work while trying to manage this condition. He refused, saying that I'm not a patient of his and that JOI would only consider FMLA after I scheduled surgery -- even though I've been with JOI for nearly a year. In the middle of the conversation, he did say, "I'm sorry this sounds so harsh," but by that point, the damage was done. His words and tone felt completely lacking in empathy. I came in desperate for relief and left feeling ignored and deeply disappointed. There is no continuity of care here, no accountability, and no real concern for what the patient is going through. I cannot recommend Nicklous Godley to anyone seeking compassion, understanding, or true medical support. I felt like he was a used car salesman if he wasn't gonna be able to close a deal by scheduling me with some sort of surgery! He brought up knee surgery back surgery and completely turn very rude and cold because I was not interested in surgery ! horrible experience today He asked and I quote "why are you here if you're not scheduling a surgery" Do your homework before you pick out this guy terrible experience Horrible bedside manner.

This is strictly a review for the second floor, i.e., the doctor floor as opposed to the physical…read moretherapy section on the first floor which has its own Yelp page. First off, the doctors and nurses here would get five stars easily. Every doctor and PA I've seen has been excellent, careful, willing to spend time explaining things. However...this facility has massive staffing issues. You literally cannot get anyone to answer the phone here. I showed up for a morning appointment recently, and the line to check in was 40 people deep, curling all the way around a pretty large room, with maybe three staffers actually working while the rest milled around. I had an afternoon appointment a couple months before that, and when I went to the lobby to check out and schedule a follow-up, there was literally one person working with ten patients waiting. I'm not sure what's going on, but they need to invest in hiring maybe twice as many folks to support the great doctors and nurses here. Otherwise this practice will grind to a halt.

Highly recommend! I have received physical therapy in multiple clinics to help with frequent…read moremigraines, and the care I've received at Premier is topnotch. After moving to Jacksonville I wanted a therapist trained in Dry Needling, which I have found to be extremely helpful in the past. It seems that Florida only recently allowed this technique to be used (despite the fact that is accepted as standard care across the U.S., Europe, and Australia) and because it is so new to the state there are few PTs licensed to conduct this form of therapy. Dr. Jessica Grochowsky is fully licensed in this modality, and is very skilled in all the other "regular" types of PT as well. Within weeks, she has helped my migraines scale down massively, and calmed some other chronic pain I have. For those of you who have been lucky enough to not need physical therapy, let me explain one of the (many) ways this clinic is great. At many clinics, you see the therapist for a short time and then they have you on exercise equipment (usually with minimal supervision) for the rest of the time. At Premier, you are with the therapist for the full appointment, receiving his/her undivided attention. In that time they use multiple techniques and tools on you, all focused on getting you better. This clinic is also not the type that subscribes to the "no pain, no gain" philosophy - they are as gentle as they can be while still getting results. Before or after your appointment you will also have time to use their facilities to do the prescribed exercises while supervised by trained specialists. I'm really glad I found this clinic - everyone in the clinic is SUPER nice, has a great sense of humor, and is fully invested in helping patients feel better. And in just a few weeks my pain levels have massively decreased in frequency and intensity.

Tore my meniscus and thought there was nothing that could help. Premier were awesome assuring me…read moreall the way. I finished my sessions with Devin today and wow my knee is 100%. Thank you for taking good care of me and believing that we could do this. Wonderful friendly atmosphere.

My general practitioner sent me to this location of Brooks rehab rehabilitation after discovering…read morethat somehow I had bursitis, tendinitis, and arthritis in both my shoulders and biceps. Following further evaluation by the physical therapist, Rachel Jeffries, that was assigned to my case... I began rehab three days a week for 12 weeks. I was assigned at home exercise exercises and stretches to do as well as see the therapist three days a week in the office. You would think that the exercises and stretches that you were doing to heal your body become easier overtime, but for me, the exact opposite happened. This is not doing anything wrong. It is because I was pushing myself too hard! Rachel was a wonderful PT! Very knowledgeable and very caring in what she was trying to heal and teach me how to heal myself! She was meticulous while determining the range of motion that was increased through her help and also in researching ways that I could continue to improve while at home! While I was under the care of Brooks rehab, I never once walked into my sessions to see that they were overbooked or understaffed! Each patient received personal one-on-one care from their therapist! Rachel was always attentive and ready to correct anything I was doing incorrectly or that could be detrimental to my healing! After 12 weeks, I was released to go back to work with good improvement in both shoulders and my biceps, but not long after I returned to work I had to have rotator cuff surgery on both of my shoulders! Post surgery I absolutely would've returned to Brooks rehab, but I took the easy way out and used the physical therapy team that was attached to my doctor's office at the hospital! Either way, I would highly recommend the team at Brooks Rehab! They provided some of the best physical therapy care that I have ever received!

While I appreciated the care I received while I was there, I did not appreciate the physical…read moretherapist calling out sick almost weekly and not being paired with another therapist to cover for her. They made me totally reschedule. Also, I had to get my doctor to sign off on the therapy within 30 days, and the therapist didn't send the paperwork to him until the week before my 30 days were up, and that was at my reminding her. Today when my therapist called in sick again, I was told I could not reschedule due to my doctor not signing their papers. I told them it's not mine or my doctor's fault, it's the therapist and Brooks for not getting him the paperwork in a timely manner. My doctor even told me in person he would sign it, but hadn't received their paperwork. I am now in limbo, without a therapist, because they won't reschedule me until they get the signed order. I will not be going back.

Def recommend coming here for any PT needs. The staff was very friendly and attentive. The office…read moreis clean and the PT that helped me was very informative and helpful. Ask a lot of questions, gave advice on what to do at home, made me feel comfortable, very professional, and personable.

I've been coming here weekly for over a month and the staff has been great and very helpful…read more They've also been very accommodating with my work schedule. Each week they go over different exercises to help with an old injury to my shoulder that happened while I was active duty in the Navy. After a few weeks, I already feel improvement in mobility. I recommend this office if you're in need of physical therapy.

This place is FANTASTIC! Excellent chiropractic care PLUS the very latest technology for sports…read moremedicine and rehab of injuries. They have cold laser, soft wave laser, and many more treatments to help patients. The staff and treatment professionals are truly wonderful! I've been a patient for over 3 years and would not go anywhere else. Brenda R.

I guess I'll be the odd man out here and not give a 5 star review…read more I'll preface by saying I had to reschedule my initial consult twice (inconvenience to the company and doctor), and I was set up on a promotional 3 free visits. Is it possible that those things came into play in my situation? Yes. Am I sure? No but either way, I am not satisfied nor am I willing to waste more time here. I came in this week on Tuesday for an initial consultation at 930. I was given paperwork and then a tour. Now its around 10 AM The place is clean and well taken care of and recently remodeled it looks like. The receptionist and staff are friendly and smiling. The girl who did my first few tests was very sweet and took time to explain each test she was performing. Now its 10:52 and she sends me to a room to wait for the doctor to perform an X-ray. I wait 10,20 , 25 minutes while hearing him do adjustments and talking to his patients. The walls are VERY thin. Finally at 11:30 I walk out to the front to let them know I will just reschedule if the doctor is busy. He was standing there , at the desk when I said it( I had no idea what he looked like, ha) . So he says no I'm ready now..He takes me back and does his measuring and xray and tells me why I need to get my sporadic pains treated because they are bound to be worse in ten years. That I stand lopsided and one leg is longer than the other. I ask "oh,, what can I do about that?" His arrogance on display "Its not something you can fix its something I fix" NO details about treatment were given, everything is either a rush, or a smart comment. I got a condescending attitude no matter what I said. He finished up evaluating my spine, and flexibility etc. around 12pm. "You're a mess" was his last comment. I just didn't get the feeling that I would be cared for in the manner that I wanted. Then I made an appointment to return at 1pm to view my results , then I realized I was already there for 2 and a half hours for a consultation! I decided another day would be best so I scheduled for this Friday. (Tomorrow) to view my "results" but they texted me today to see if they could move it back another 15 minutes (meaning another 30-45 minutes) It seems like they have an overbooking problem and an overconfidence problem. I'll pass and if I find I need a chiropractor in the future I'll check elsewhere. I don't ask anyone to sugar coat or kiss up to me , but if you want to get my business Respect is number one. It seems like its not on the list of priorities here. But it looks like I had a unique experience.

Well staffed with experienced physical therapists, this is an excellent facility. David Shelton…read more(owner) and his staff has been a fixture in this area for many years. They work with patients recovering from accidents, sports injuries, and more. Plus they work with all sorts of insurance programs. Excellent facility. Excellent staff. Need taping? They do sports and support taping techniques for all sports.

Great Physical Therapy facility with caring, professional staff! I've used them for several…read moreailments over the last five years or so with great results. You're not just another patient like in the hospital associated or multi-location facilities - they really care that you're making progress towards full recovery. With their convenient location you can get your therapy done and still have a productive day! You need to tell your doctor this is where you want to do your PT!

The staff of Brooks balance center are warm, compassionate, and professional. I was most impressed…read morewith how the therapist and the intern were able to manage my mothers balance therapy and moreover I watch the other therapist as they dealt with their clients. They take their time, Arthuro, and definitely client centered. Everyone, from the minute we walked in to the minute we left made us feel that we were the most important patient they had of the day. The facility was clean, the equipment was in great working order, and staff was very patient

I started to have balance problems in February and became worse and was referred to an ENT…read more specialist to address. The physician referred me to Brooks Balance Center. The program took about two months and I improved so much I was released on Friday June 8. I can't say enough for the staff and therapist at this facility. All were very professional, friendly and certainly knowledgeable . The Therapist Ashley, PT DPT was extremely patience and worked with me throughout the sessions in a VERY professional manner. I believe this type of work requires special employees which I found at the Center. I might add I have had Therapy throughout Brooks and haven't had a bad experience yet. VERY CARING. Thank You for getting my life back