Apologies for the long review... but it was a train wreck of a dining experience.
Came here for dinner with a party of 8, including two young kids. From the start, things went downhill.
First, we were told the fryer was broken, so no fried items could be served. That's understandable, but it became an issue because the kids only wanted fried dumplings and shrimp. We asked a waitress if we could run next door to McDonald's for Happy Meals and bring them in. She explicitly said yes, and we confirmed we'd clean up all trash ourselves. Only with that green light did we go and purchase them.
Later, a different waiter came over and accused us of bringing in outside food without permission. When we explained we had approval from his colleague, he made a face, said it wasn't allowed, and told us he'd have to "call the boss." It felt like he said that to scare us or make us feel ashamed, especially since bringing outside food isn't something we'd normally do. We only did it because we had explicit permission and because their fryer was down. He never came back to tell us the outcome, leaving us in limbo with two hungry kids.
Our order was also messed up, a cold noodle from a completely different menu section was brought to our table. When I pointed out I didn't order it, the waitress brought the menu back to our table and pointed at it, as if to prove I had made the mistake. It felt condescending and embarrassing, rather than just apologizing and correcting it.
When we tried to order an extra bowl of rice (and clearly said we would pay for it), the waitress cut us off mid-sentence and started lecturing us that our table only ordered enough dishes for a certain amount of rice. We had to wait for her to finish before we could even reply that we understood and simply wanted more rice and were willing to pay for it. She never actually listened to what we were trying to say.
For a table of 8, they split us into two groups of 4. Our side got 11 side dishes while the other got only 9, which made things awkward. And for the six adults at our group (the two kids weren't eating from the restaurant), they brought out a side dish with only four pieces of shrimp... not even one per person. Clearly not portioned for larger groups.
After all these mistakes, no one checked on us, refilled our side dishes, or tried to make things right. I don't know if we were treated this way because we're Chinese, but the dismissiveness and condescension definitely left us feeling unwelcome.
To be fair, the food itself tasted pretty good, which makes it even more disappointing. We would've come back, but after this experience, it just doesn't feel right to return.
I don't recommend this place for families or large groups. Or if you don't speak Korean. The food might be fine, but the service and attitude completely ruined the experience. read more