I am conducting market research of senior housing options in Hillsboro and Forest Grove. The…read moreperson answering the phone today at Harmony Guest House said I needed to speak with Lucy, the owner and administrator. After a brief hold to confirm she was available, the front desk person stated Lucy was in her office and routed my call accordingly. Upon transfer, I introduced myself and explained the reason for my call. I stated, in exchange for her providing only 4 basic pieces of information, I would be happy to share the complete data set of her area's competition with her. Lucy replied by stating she was in a meeting. I apologized for the interruption and asked if there was someone else I could speak with. Lucy curtly replied, "no". When I asked if I could leave my number for a call back at her convenience, Lucy promptly hung up without another word. Lucy operates a community responsible for the care of our society's most vulnerable adults. This said, I am shocked by her disregard of this simple request and blatant rudeness. As the owner and administrator of Harmony Guest House, Lucy leads by example. Her unprofessional conduct and lack of basic manners has set a very low standard for her employees. Any reasonable person would question the quality of service she provides the seniors in her care who do not always have the ability to assert themselves, communicate their needs and desires clearly, or hold her accountable by writing a review to share their experience.

I have had many experiences with nursing care for various family members. Harmony is a unique and…read moresuperior place. There needs to be more facilities like it. The staff is warm friendly and treat my husband like family. His medical condition is supervised carefully and monitored 24/7. As a family member, I am, also, welcomed (which is not always the case in some facilities). I couldn't recommend any facility more.

We have been very pleased with the front desk staff and the Activities Director. They are very…read morepleasant, great with our father and keep our family informed. The food has put weight on our father, so that says good things about it being likeable. The Regional Director, Matt, is another story. When a new resident brought bed bugs into the building this summer, our father's apartment became infested. He was moved out of his room 3 times into a temporary room, not being allowed to take any of his possessions with him to the temp room. In Sept, we had had enough of him being displaced and requested a whole new apartment. We were left to clean the fumigation chemicals off his belongings (for the 2nd time, because their staff was worried about their own health and safety) and replace items. We had to replace his bed and bedding, lift chair and many clothing items that couldn't go through the hot water process, due to being dry clean only. The total bill was $3726. We asked Regional Director Matt for reimbursement of these expenses since their loss was not caused by our resident. Matt has not responded to this request. We paid the full $5580 each month for ALF, with our father living in what looked like a stark hotel room. We believe the multiple moves over the 3 month transition has sped up his cognitive decline. It has been noticed not only by the family, but by Rosewood staff. We picked Rosewood because of it's proximity to family. If it wouldn't speed up his mental decline more, we would move our father to Marquis in Forest Grove or Avamere at Bethany.

I placed my disabled father here in 2011. Rosewood gives excellent care. All the care aids, med…read moreaids do their best work. The nurses and staff are caring, hard working people. My father enjoyed the staff. My father passed 3/18/17. I must point out the incredible level of care my father received in his final weeks and especially days. There is no way I could have provided that level of care for him myself. Rosewood went above and beyond. For this I will forever be eternally grateful. Don't hesitate to place your loved one here. Rosewood is top notch!

I had to do an urgent post-hospitalization move for my 93 year old mother recently. Luckily, I had…read morealready received recommendations from family members of two residents of Merrill Gardens and had planned on touring eventually for anticipated future needs. The staff of Merrill Gardens were amazing in making this move both timely and financially doable for us. I really thought Mom would be unhappy with having to change facilities but she tells me almost daily how happy she is. She loves still having her own apartment, how friendly the other residents and staff are plus how good the food is. I agree with her on these things plus I am so glad to have caregiver services available that can increase with Mom's needs. Merrill Gardens was the silver lining to an otherwise stressful situation.

We were a guest of Wanda Foster. We came to visit, but wished we could move in! This place has…read moreeverything! On the top floor they have a beautiful outdoor deck that has fantastic views of the whole town. We stayed for dinner, not only was a food scrumptious, but the service was even better. The staff here really love their jobs and make this place a wonderful experience. Our friend's apartment is gorgeous and even has a washer and dryer. I'm telling you, this place is incredible.

I just had the best experience with Sarah Harwood. My husband and I are nearly in tears of…read moregratitude. We had the most informative discussion in less than 10 minutes that I have experienced with any company, ever. Extremely helpful in this sensitive situation. Thank you, Sarah

We were so happy to find Liz Fischer! She spent time talking to me and my husband to find out the…read moreright place for my brother-in-law to move to. This is a challenging time with Covid-19, but Liz arranged for us to see (by some different means) 4 adult foster care homes all in one afternoon. She also came to each appointment with us and jumped in appropriately to ask owners questions that she knew we needed answers to. She also provided us with a basic questionnaire form so that we had a list of some good questions to ask each owner. We ended up choosing one of the 4 places, and everyone is very pleased with the choice. Liz is knowledgeable and resourceful! Thank you Liz!

I am so happy that I was referred to Integrity Senior Living Advisors when I needed to find an…read moreadult care home for my Dad. Theresa and the team provided excellent support and guidance to find a great home match. This was a situation where I found out Thursday that I needed to find another living arrangement by Wednesday. I was able to view multiple homes to find the right fit. Dad is getting the care he needs thanks to Theresa.

Theresa, Natalie, and Josh were miracle workers for our family. My father was in the hospital and…read morehad some complex needs that were impacting placement options. Theresa and her team were compassionate, knowledgeable, action oriented, and strong advocates for my family. Over the course of a week we toured multiple places, exchanged dozens of messages, and found a place for my father to discharge to that was well suited for his needs. Mornings, evenings, weekends- they were available to us. This has been one of the most stressful and overwhelming experiences to navigate as a family, and Integrity Senior Living Advisors guided us with genuine kindness and top notch expertise each step of the way. My family will forever be grateful to them. If you need help navigating placement needs, stop everything and call them.

I could have not have asked for a better experience. Healthcare alone is a beast, let alone trying…read moreto take it on for my loved one. From everyone that I had looked into, Home Matters was my #1 choice for many reasons. They were so efficient with communication, even how available they were to assess, start services and establish care. I've had a flawless experience and I plan on recommending them to anyone that I can.

The stealing...Took all my shampoo. Used my makeup. Damaged…read moreelectric glass stove which will have to be replaced. Did NOTHING productive.