Buyer Beware!! I took my 12 year old grandson to take his 2 pairs of jeans that was $20 each to here to get shortened and today when I went to pickup the order the owner Sue told me that the price was $120 ($60 each pair!) This cleaners I've find out has a history of over charging for services I was not told before hand the price and was in total shock when was told read more

Choice Cleaners & Tailors - Sewing & Alterations Near Me - Watertown, Massachusetts

Sue is a friendly, bubbly, amazing tailor. She's fixed so many of my clothes so they fit and flatter me! I moved to Framingham, and I still go to Watertown to have her adjust my clothes! read more

I had been struggling to find someone to shorten pants and skirts who did a consistently good job. I see some other reviews saying the prices are high. That doesn't make sense to me...this family-operated shop always gives the price BEFORE the alterations so there are no surprises. And, yes, the prices are what they are -- if you want good quality, it costs money. But 100% you will get quality alterations here. read more

Today I went into this establishment, Choice Cleaners on Main Street in Watertown, MA, to get two dresses hemmed. I spoke with Susie, (she said she was the owner.) I put the dresses on so that she could pin them up and measure the length. Once that was done, I went with her to the register for the price for hemming both dresses. She quoted me a price of $259.00! Yes, I repeat, $259.00... to hem.. no other alterations needed, just hem 2 long dresses. Susie said that it included a "good press"! She then requested that I pay the total $259.00 up front. I informed her that I would leave a $50.00 deposit, and I did. I left and then immediately realized that was highway robbery and I was being taken to the cleaners by Susie. 10 minutes later, I called her and expressed my concerns about the expense. I let her know that I was coming to pick up my dresses and my $50.00 deposit. When I arrived to pick up my dresses, she asked for the receipt. I handed it to her and she handed me my $50 deposit and the 2 dresses. As Susie was handing me the dresses, she said, Oh, I cut the dress when you called! I was not sure that I heard her correctly. I looked at the bottom of one of my dresses and she had taken scissors and cut about 3 inches across the bottom! I could not believe that she damaged my dress. Needless to say, I would not recommend this business to anyone. Do your due diligence and go somewhere else! A hem should cost no more than $40-$50. Susie is not a business person who acted with any business integrity. STAY AWAY, SUSIE OVERCHARGES... RIDICULOUSLY! This business doesn't deserve any stars. You Will Be Taken To The Cleaners! Do Better, Susie. read more

I went here to get my daughter prom dress hemmed and the owner of this cleaners tried to charge me $700 ( upfront mind you not even before she started alterations, which in hindsight is good so I knew right away she was trying to completely overcharge me) for the alterations. The dress didn't even cost as must as her alterations ( hem and hook and eye bustle not a tough job) . I've always known they were more expensive then most as I've had my daughter's school uniform skirts altered there ( hemmed) and it's was $80 for each skirt to be hemmed 3 total so $240 total ( just to shorten them) the skirts brand new cost only $55. So the alterations were again more than the actual skirts. Reason I went there AGAIN is because I'm from Watertown and my entire family ( and husbands family) are all from Watertown and we always used this cleaners for everything ( support local businesses) before new ownership took over (??) and it is convenient I could walk there from my house. I was horrified by the $700 quote I was given and immediately took the dress from them And then called the place I purchased the dress they were ALSO horrified by her $700 quote and hooked me up with an amazing seamstress in Sagus that will cost $150 for the same job. It's a drive but worth it. Also, the seamstress in Saugus said thankfully I didn't get it done at choice cleaners as they left some of the pins in the bottom hem of the dress and if choice cleaners did end up altering the dress it would have been 3" too short so not only did choice cleaners ( owner) try and charge me $700 ( absolutely absurd) she would have ruined my daughters dress completely and she wouldn't have been able to wear it for her prom. Please read this review and think twice about going here. Awful experience and VERY eye opening just because something is convenient doesn't mean it's the right place or the right people to do the job. read more

We go out of way to the next town for such great dry cleaning and repairs. Susie is amazing (does great and varied repair work) and honest (tells me when a zipper is not worth replacing and more expensive than the bag itself). She's always so kind and understanding of the stuff that we haven't picked up. My 8 year old son and 10 year old daughter also love to visit Susie! read more

Very friendly. Speedy service. Always reasonable with what can be cleaned or might still stain. Good pricing. And all my clothes come out looking great including my wedding dress that was cleaned!! read more

Horrible place for alterations. Beware. Ya they smile... all the way to the bank. They ruined a chiffon gown.... They break the buttons on dress shirts... and refuse to replace them No thank you. read more

There's nothing all that special about the dry cleaning to give this place five stars. I bring clothes in, they come out clean. The service on the other hand is exceptional. The folks who work here are... * Friendly: The woman at the register always has a big smile on her face and acts like she remembers me. I know she doesn't, but it's nice that she tries. * Detail-oriented: They can scan a pile of clothes and spot stains that are barely visible to the human eye. * Honest: I brought in a pair of pants with $11 unknowingly left in the pocket. When I got the pants back, the money was still there... Nice surprise that promptly bought me an iced coffee at my nearest Dunkin Donuts. I don't go here for all my dry cleaning needs because I have another place within stumbling distance of my driveway, but it is my preferred choice. read more

$13 to clean a sport coat--no thanks. The smile wasn't *that* nice. read more

Choice Cleaners & Tailors - Storefront, east side - Sewing & Alterations Near Me - Watertown, Massachusetts

No joke...the woman who runs this place makes me happy! I walk in with my dirty clothes and she gives me a smile that makes me feel like I'm an important person in her life! The prices are a bit high for my taste, but they have a quick turn around and do a great job getting out pesky stains. As long as I'm in the area I'll be frequenting Choice Cleaners. read more

Since moving away from downtown, I've been struggling to find a good tailor for 4 or so years. Choice Cleaners is on my way to/from work and I saw a sign for "organic" dry cleaning, so I figured why not. It was one of the BEST choices to make. The woman behind the counter is the friendliest, nicest person I've come across in a long long time. I've had several pieces tailored by her including True Religion jeans, and a Ralph Lauren suit and I trust her 100% to do a quality precision job. It's great to find someone who can hem jeans well. Sure she's expensive, but so are my clothes. It's well worth the money, if not for the quality of work, then the piece of mind. read more

There just isn't a nicer store clerk in the world. When you walk in you are greeted with the nicest smile and friendliest "hello!". She's also altered several pairs of pants of mine expertly. Overall, the service and quality of work is outstanding. My *only* issue is its a little pricey, but when you get greeted like a friend every time you come in that might be worth the price. read more

I went back to this dry cleaner after being dissatisfied with several other options after a recent move out of the neighborhood. Their exceptional service, superior quality, and overall kindness can't be beat. Susie is also an excellent seamstress who recently altered my and my mother's gowns for a family wedding. This place is the best! read more

I recently moved to the area and was looking for a new cleaner. I tried this place and was generally pretty happy with their service. The only thing that prevented me from giving them 5 stars was that the prices were slightly high. However, overall this place is a good find. read more

Had the zipper replaced in an expensive winter coat with a heavy duty zipper. Works great and was finished on time. A very pleasant first time experience . read more

yeah, I'm all in on this place too. I've only gotten sweaters cleaned ($5.75 per) but they done come back clean and the people are ridiculously nice! read more

I recently moved to the area and have only used this cleaner a handful of times but I'm rating them 5 stars simply because they are so pleasant, happy, patient and friendly. Their service is impeccable, timely and they do quality work. I brought a coat here that had lots of stains and marks on it, and while they were unable to get out a few of the marks (due to my own density), they assured me they put in the effort to wash it 3 times- it still came out nice! I've had some pretty bad dry cleaning experiences but I completely trust this cleaner and will definitely make this my go-to place. Their prices are also very reasonable for the quality of work they do! read more

I have had many items repaired and altered at Choice Cleaners. The owner is a talented seamstress and knows how to fix the fit if a garment to the wearer. She has worked on two of my gowns that had lace overlays, with detailed edging at the bottom, a tricky fix. That kind of repair is beyond my skill level, even though I have been sewing since childhood. This kind of work does not come cheap, so I took off one star for the expense. If you have a budget, get an estimate before leaving your garment. read more

I use these guys not only for dry cleaning, but mostly for alterations. The woman that helps me I think is the owner. she is so incredibly sweet and always smiling, coupled with the fact they do a great job and the prices are reasonable. Its great. It usually takes a week for alterations but if you need your items earlier they will accommodate. read more

Nice place but like everyone said, they are pricey. Dress shirts are normal priced but they also charge you extra for any bit of stain. Don't come here for a bunch of sweaters, coats, blouses or you'll end up spending at least $50. read more

I agree with the other reviews. The woman at the counter can literally brighten my day, start it off on the right foot when i stop by there on my way to work. AND they get out stains that look impossible to clean. always ready, always efficient, just a great place that goes above and beyond the call of duty. read more

Gets my stuff clean, when I want it, no funky chemical smells, easy drop-off and pick-up. Everything you would want in a dry cleaner! The couple who owns the place acts like it's a privilege that I'm bringing my dirty clothes there...the other Yelpers said it too, but I really do feel like they're expecting me when I walk in. read more

I love this place. As other Yelpers have reviewed, they are so nice and friendly. The woman knows my name and always greets me with a smile and friendly "hello"...like she's SO happy to see me! I like that they do organic dry cleaning - no chemicals. My clothes come back expertly cleaned and pressed - in the 2 years that I've been going there I have never had a problem. Their normal turn around time is 2 days - if you bring in your clothes before noon - but in a pinch they'll turn around an item in a day if you really need it. They also do great tailoring. I've had mends and hemming done all to my satisfaction. read more

So far so good. Suzie is so nice and cheerful.

This is the only place I bring my clothes for dry cleaning or for alterations! Amazing. Really nice staff and they do great work.

I wanted to post an update...although Choice is a great dry cleaner, I think they are way too overpriced. For that reason I won't return. They do a good job but no better than the "next guy" and the last time I picked up about four items I paid $50 way too much. Thank you but I will pass from now on. read more

I went to Choice Cleaners because the reviews were great. As soon as I walked in, the friendly woman behind the counter (Susie) greeted me as everyone said she would -- like she had been waiting for me all day and was so glad I was there. Of course she hadn't been, but it is friendliness like this after a long day that just brightens your day right up. My entire encounter with her was so upbeat -- I almost wished I had more to be altered so I could hang out with my new friend Susie for longer! She said she could have my jeans done by Friday (I brought them in on Tuesday) and I mentioned I would be going by on Thursday -- that there was no pressure at all but if she could get them done by then, it would be convenient. She said she would try -- of course she came through! I have never had jeans altered before so I can't really comment on the price. Each pair cost $25, but the quality and the precision on the finished product was really wonderful, so I'd say it was worth it especially since now I can actually wear the jeans without having to roll them or trip on them! From Choice Cleaners' work, is very hard to tell that the jeans have been altered (you'd only be able to tell if you were actually handling the bottom of my jeans...) This will for SURE be my new go-to place for alterations. I have not gotten anything dry cleaned here, but I would if it were something I were really concerned about coming out well. (Otherwise I have a more local place that is just more convenient.) read more

I joined Yelp just to write this review. Super helpful owner! She helped me get a complex set of measurements done for a custom skydiving jumpsuit (and wouldn't let me pay her for her time) and even advised me against doing the alterations to the suit I had brought in to be altered due to the cost. I will definitely be coming back here whenever I need something cleaned or tailored. read more

Believe it or not - none of the tailors in the area I called - and I called over 6 or 7 of them - would put a rivet back on my jeans. Apparently, there is some special rivet gun that you use to do this. I called Choice and they said, "sure, we do that". They applied a patch to the area because that was needed for the rivet. The rivet color matched the jean hardware perfectly and my thrift store jeans looked like a million! I was thrilled with the service and the price and when I picked up my jeans, they were pressed and looked brand new. Very good, professional work done here. read more

Choice Cleaners is FANTASTIC!!! My son needed his USMC Dress Blue uniform altered very quickly and the woman who runs the store (Suzie I think) worked magic to get it done on time. She was flexible and positive and went the extra mile to make sure it all worked out. Tailoring military uniforms is very complicated and she did it perfectly. They are AMAZING!! read more

I have gone here for over a year. I had no issues until I received an expensive shirt back with little burn holes all over the front 5 different holes. When I brought this back and showed them they completely denied it could have happened there. She told me over 5 times it was from cigarettes, which no one in our household smoke. No one in my life smokes actually! She asked what I wanted and I said "nothing" I just wanted to make you aware. From then on she told me I could sue, which I was shocked by. I wanted no money off, and would have continued going with no problem but was told "in 30 years, this has never happened" and it has to be from me smoking. I explained she would easily smell smoke on any of the 10 shirts I was about to drop off. I've actually never smoked a day in my life. She also told me they ironed it which I've seen iron burns before and it looks exactly like my shirt that's ruined. I wanted nothing but an apology. I wear the shirts once and then drop them off and pull them out of the plastic and wear again. Too bad, beware. read more

Amazing service. The woman who run this cleaners is so kind, honest and friendly. Super efficient for alterations, excellent customer service. I love it here and recommend her to everybody. read more

I'm certainly happy so far! Very friendly service, I got a big friendly smile and as soon as she realized I was a new customer the owner told me "welcome to my store." I haven't brought any actual dry cleaning in yet, but they've done an EXCELLENT job with my shirts so far! read more

I really love that this place has eco friendly dry cleaning, the reason I first started going here. The woman who runs the place is so super friendly every time I've been in. She remembers me even if its been quite a while. Everything I have brought in has been perfect, including a dress that I just had altered. She really knows what she's doing when it comes to tailoring. I guess that's because she used to be a dress maker. :) read more

They work wonders! I had an unfortunate incident with my favorite coat and egg (yes, egg). It was reallllllyyyyyy stained and had plenty of time to dry before I finally got around to taking it to the cleaners. Even though it was a tough stain, the coat looks like new! I was also highly impressed with how friendly the staff were. I will definitely be bringing my dry cleaning there from now on. read more

The girl at the register is such a friendly and inviting person. It is great doing business with her and I would recommend people to go here for the great service. I gave 4 stars because the price was a bit above average. read more

Love this place! I don't get a TON of things dry cleaned, so I don't go all that often but every time I do, the woman at the counter always has a cheery salutation and big smile on her face. I'll point out any stains and she always makes me feel like my clothes are in good hands. I even asked to do a canvas and leather purse there once and she was honest and said she wouldn't want the leather to be ruined by the combo-dry cleaning of the cotton and leather, and proceeded to give me specific directions of how to clean it myself. Which I loved! She cared enough about how my favorite purse turns out, that she didn't want to take my money. And my clothes always come back clean and perfectly pressed. Love this place. Definitely worth a try, if you're nearby! read more

So I usually never write reviews, but this place is worth it! Choice cleaners does such a wonderful job and really take care of your clothes. The average cost to clean a your clothes, depending if there are visable stains or not is about 7$. The lady who greets you when you walk in is very sweet and really cares about her job. She is very understanding if you need your dry cleaning the next day. I usually don't need my clothes the next day, so it usually takes about 2-3 days to get them back. Eventhough you may think this is long, my clothes come back looking brand new...fresh off the rack! read more

Horrible place. First of all everything is priced at least double compared to other cleaners . You have to pay 3 bucks for a shirt ?!!! No thanks I will pass on that. Secondly, you can tell that the quality of the job was poor. I wouldn't recommend this place read more