This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

Worst customer service I have ever received. Left an appointment disrespected and frustrated…read more I like to say good things whenever possible, so first the good: Scheduling appointment was great. I immediately put the appointment into my phone with alerts, but when I showed up, they had me down for the following week. Honestly, I have a reputation for being in the right place, early, like I was that day. Maybe it was my rare mistake, maybe it was theirs, or maybe just a simple miscommunication - fine, moving on - wasn't upset about it, demanding, or anything. The good part was that the owner checked with the foreman who said they could squeeze me in. Very nice, unexpected, and I thanked her. Then things went off the rails. She said no time for an oil change, which I was fine with. However, I said my coolant was a little over-filled and power steering fluid was low. She got snippy with me in a bad way saying she was already squeezing me in. I wasn't demanding anything, and it was a 5 minute job. If she had politely explained that it wouldn't be possible today, I would have accepted it, no problem. I said "sorry, it was just a question." She snatched the paperwork away, grinned at me in a angry way and asked if I wanted to leave. How incredibly over the top and insulting. She added, "because you seem unhappy." I said "you seem unhappy. It was a simple request. Not a demand." She was clearly angry and reiterated that she was doing me a huge favor already (although I think the scheduling issue was on them). Her tone and actions were way, way out of line and totally unacceptable, especially considering how minor the request was. So I calmly said, "This is unfair treatment and unprofessional" and left, which I think was pretty fair. I called to speak to the manager, which I think I have only done once before in my entire life. She answered and passive aggressively said, "sorry, I'm the owner. Leon was my dad." She made no effort to make it right. And she was edgy from the very start too. The whole interaction was so unprofessional, hostile, and I'm shocked by it. Probably the absolute worst business interaction of my entire life. I have never written a negative review before, but this is well-deserved. Do not go to Leon's.

My Jeep was giving me a low oil message, and I needed an oil change anyway, so I came in…read more Sometimes this place is busy, but this time I got right in. After he checked me in, he asked me if I would like something to drink while I waited, and he brought me a can of Diet Coke. How nice. Yes, there are a lot of "upsells" here, but they are not pushy about it. They explained that they do not get a commission on any extras that they sell. And anything that they offer you, if you say no? That's it, no pushback. I understand, it's their job.... It turns out that my vehicle has an oil pan leak, so I'm going to have to have it taken to be double checked. I asked them if they would take a picture Of the pan and the gasket with my phone, so I could show it to my brother who does work on his own Cars. They took the picture without asking. The price for a standard oil change is approximately $65, but you can always find a coupons online just by googling the phrase "oilstop coupons.". I did it before I came in, and found a coupon for 50% off a standard oil change. Not bad at all. They treated me right, and I was in and out relatively quickly. I will continue to come here for my oil changes. Thank you.

Excellent service, of course. I always feel inadequate for being unable to do it myself. And TBH…read moreI'll probably just Copy and paste this review for premier oil change because what's the difference...

Friendly, thorough, knowledgeable staff. I will return to them for all my future oil changes!read more

Just passing through town and found this gem of an auto shop to get a quick oil change. Lisa and…read moreher husband Junior made the experience wonderful, and had a lovely chat with both of them; in a blink of an eye my truck was done. They also checked my brakes and topped off my fluids, really appreciate the great service and friendly experience. You two ROCK!!!

Amazing customer service, wonderful pricing and my repair was completed quicker than expected! I've…read morehad no issues since!

Dropped off the vehicle the night before. 9:30 fixed perfect. End of month they'll replace the…read moreheater core, recharge the ac and replace the top dash piece. Their labor is a little pricey but well worth the reliability. James Hirsch

Super customer service, very prompt and friendly. They were out of the oil my car needed, but…read moreoffered to schedule an appointment without me needing to ask. Checked my tires for nails even though the pressure was just a little low.

Don't waste your time here, head down the street to Gosselin Tires where you'll actually feel taken…read morecare of. Firestone wanted my car ALL DAY (got there at 9am) for them to simply check my tire for a possible leak Went to Gosselin who had me in and out with an hour and even recommended a nearby breakfast spot

One of the worst experiences anyone can have. Car was still left with smudges on the body and…read morewindows and my seats were soaking wet when I revived the car. They promised to clean my carpets but when I got the text that they were ready, they were still filled with hair and dirt. Recently I saw scratches left all over my hood that were not there before the job and when I went to go talk to the people standing outside, they were no help saying they did not do it and tried to blame it on animal claws. Overall very bad experience and I will let everyone I know about this so they can stay very far away.

My car is very clean. The dog hair and dust is gone. But the car stinks from the stuff used to…read moreclean. The product used is stinky, slick, and a problem. My shoe collected the slick stuff off the mat foot slipped off the brake pedal! The mats were coated with something that I believe is dangerous. I had to take them out and use Dawn dish soap to get that slick stuff off! And the car still stinks of the product. Probably have to live with the smell all summer.

Collusion with their next-door neighbor tow truck company led to a huge fraud case on me!…read more first of I have AAA So when I called a tow truck and my battery Needed to be replaced or charged the tow company. Neglected to check that. He then said he would tell my car to his friends shop. It ended up at auto Masters. They said it needed to be plugged in and the battery needed some charging. It took 2 to 3 days for me to locate where my car even was. I had not given AutoMASTER's permission to do anything, yet wanted to charge me nearly $200 just for plugging in the battery and giving it some power. I explain the situation and the store owner, a female told me that she could "make my car hers" If I didn't pay her bill demands. My family ended up having to pay the bill because it was so ridiculous and I could not afford such a high bill and was going to have to go to AAA for reimbursement. Even after the bill was paid, auto masters tried to take me to court. The whole thing is so ridiculous and stupid. Do not trust this auto shop. Beware, they are scammers and they Seem to think that any cars on their lot could "potentially be theirs" Go elsewhere!!

This place is a God send. The owner Joe has such a great attitude. They saved my car and didn't rob…read moreme. So often, women walk into mechanics and get sold a whole menu of things they don't need. He fixed something very fast, and charged me next to nothing. Thank you so much .

I had Ray's do some engine work and radiator replacement on a newly-purchased (with a heavy…read morediscount due to known issues) 2002 Santa Fe a while ago, and was totally pleased with the outcome. They even took care of having the smog certificate issued and smoothed the way for me to get the vehicle registered. I've had two later occasions to have them look at a couple of unrelated issues (hood wouldn't release and rear glass hinge was crooked), and they fixed the issues in 10 minutes while I waited and refused to charge me for the labor. The business gets my highest rating for quality work and friendly service at very reasonable rates. I'd go higher than five stars if I could!

Ray fixed my truck window. They also worked with my warranty company. Thanks for a great fast job.read more