I brought a couch and got the warranty and received the parts waited 6 months the man came and put…read moreon piece in the other one was worry And he called to order it and they change company for repair And never even reached out to let me know Fingers crossed when I call this number it works I want to let people know I called the store and explained it to someone else and they are going to replace the console because they sent me the wrong part and it was in time I still before the store warranty was up there are some good people out there and today's I got that one

Extremely disappointed with this store. My husband and I were ready to buy a sofa for our daughter,…read morebut the price we saw on Facebook was $100 lower than what the store charged. When we brought it up, we were told the price had changed months ago, even though the ad was recent. The supervisor refused to adjust it, and when my husband asked if they didn't care whether we purchased, they said yes -- which felt dismissive. The staff were rude, uncompassionate, and showed no care. The supervisor name which sounds like (sh*t), I don't know how he spells it. My sister had a similar experience at another location. She was told she couldn't afford a bedroom set and that she might be better off financing it. She refused to finance or charge it and paid with cash. This behavior felt discriminatory and unacceptable. We would have bought the sofa anyway, but we refused to deal with this level of service. In contrast, we had a wonderful experience at Raymour & Flanigan in Middle Village with Aggie. She was professional, attentive, and made the purchase process smooth and pleasant.

I can't believe I'm posting about a mattress store but here goes. Everyone knows buying a mattress…read moreis difficult. Brands and models are confusing not to mention rarely comparable between stores. Prices fluctuate from inexpensive enough to wonder what's wrong to expensive enough to consider skipping meals for several months to afford. Mattress Firm is better than most but Peter at the Ridgewood store is AMAZING. He calmly, politely and expertly helped my daughter replace her recently purchased mattress with one better suited to her sleeping habits and comfort level without breaking my credit card on the change fees and price. (Nothing against the original sales person at same store, this was my daughter's first bed purchase for her first apartment straight outta school and it just didn't work out after a few weeks.) Peter helped us in one language while also guiding a newly hired colleague on processes and engaging her clients in another language. Realizing my daughter was new to the area, he also suggested a few places to eat and shop for household basics.

BAIT AND SWITCH!! I was in need of a mattress, to be delivered to an address less than two miles…read morefrom this location; hence, why I chose this store. As I was 1800 miles away, I made it very clear to the sales person on the phone that I needed to know the models in the warehouse that could be delivered. Of course the model I chose wasn't "immediately" available, so "coincidentally" a model that cost $500 more was....so he said. He was emphatic that I had to complete the order by 2PM EST, so I interrupted my day for 45 minutes while we "finished" the transaction over the phone. This included his sending me a payment link at least twice, both of which did not work. Finally, after holding up two other people so I could complete the transaction verbally, he assured me it would be delivered the next day. When I called to ask if a delivery window had been determined, I was told that the mattress was not on the truck and wasn't in the warehouse....as in it had never been there to begin with. CHRIS VALENTIN was the person who answered the call about my delivery, gave me the honest story about availability/delivery, and gave me a discount for being duped and lied to regarding the mattress, understanding that I had nothing to sleep on until three days later. Does this store manager condone salespeople lying to customers just to make a sale? Is this part of the sales training? I'm grateful to Chris for stepping in and finding a resolution, though he couldn't get the mattress to me when I needed it. I cannot blame him for that since it was not of his making.

I couldn't have been happier to come here and purchase my mattress from this location. The store…read moremanager was soooo nice and understanding of my situation. I needed the mattress very soon and I had a tight budget but he helped me out. When I got the mattress, I actually changed my mind and wanted a different size and material. My fault, but he was still so kind and I don't think I've ever had such a pleasant customer service experience like this one. Very personable and honest. Didn't try to upsell me at all. I will be coming back here in the future for mattress purposes. Give them a call! 10/10

Mohammed, you are an amazing sales representative! Thank you for your advice and input with our…read morepurchase. The quality time provided gave my husband and I assurance that our mattress purchase was meant for us. I must add their financing plan, advertising adjustable bed frames and pillows were a great additive. Next day delivery was available too! Go and buy here.....Mohammed made it a breeze to buy our dream mattress. Thank you again MatressFirm for hiring a great employee.

Purchased on the 5th of October lift reclainer chair. Bright, a salesperson, and Rosa, supervisor,…read morehelped with my purchase. After paying for all additional services, was assured that if not happy, money will be returned back to my cc. Chair was delivered today. The technician assembled and left. Received a call from supervisor Rosa -- the same person who handled my purchase. She refused to take the chair back, claiming it's non-refundable, though I was told otherwise at the time of sale. She only offered an exchange, with zero appreciation or accountability. I still haven't received my invoice. Feel completely scammed and disappointed.

This place is hit or miss in terms of what you'll find, but it's been in the neighborhood for ages,…read moreso I tried it. Got a new piece for the office, so I had one or two questions. The initial representative I tried to speak with was really rude, but another associate saw that I was about to walk out and took over. She was great and had some good suggestions for me, so the purchase went through seamlessly. The delivery team was great also -- they removed the old piece and installed the new one so it was ready to use right away. It's still important to shop around since that area has several options, but in general the piece I finally found with the associate's help is working out fine. Recommending.

What went well?…read more Everything for good experience and service. Octavio salesperson was pleasant & answer all my questions to selecting a TV that suit my space available. The price I pay for was within my budget also. When it came to deliver nicely put in work also organized ( no cables nowhere to be seen as I like my home to be organized) didn't get both guys names but Roman was one of them definitely knew what he was doing. Tysm guys

This stretch of Queens Blvd where Sunnyside becomes Woodside was so barren for so long, that the…read moreonly place bringing traffic in the daytime was PC & Richard & Son (#1). Things are different now, a number of popular eateries are practically neighbors, a brand new luxury apartment building came just last year, and the gentrification of this area is seeing more and more residents flocking here every week. One thing noticeable right away is how big this building is. Most places in the neighborhood rely exclusively on street parking, but this PC Richard & Son has its own spacious parking lot. If people aren't parking, then they're walking from the train station, which is only a couple of blocks away. Inside there are a number of eager associates that are interested in helping anyone and everyone (#2) find what they need. Having dropped by for random things from microwaves to AC units to cords, I've always been approached by someone new practically every time. It might feel somewhat overwhelming for new patrons, but I've come to expect this sort of stuff. Unfortunately, the biggest plight that this location faces is usually the location. Not all the associates are going to be patient and informative, some feel like they're rushing folks without paying much attention to their needs. Prices are on par with appliance / furniture store, so things can go into $$$$ territory real quick. There are deals practically every season and a ton of promotion during their slow months. I always recommend price checking over the phone and calling ahead of time to confirm inventory. ___________ (#1) And at night, it was Dreams and it's many predecessors. (#2) Because ... commission?

If you are looking for great quality affordable furniture this is the place. The friendly staff are…read morealways ready to help you find the perfect furniture for your needs! I bought a living room set and am so happy! If it is not in store they can order and have it for you quick. My item was delivered next day. Ask for Joseph or George.

From the owner: Our family ran furniture store has been part of this Bushwick community for around 45 year from a…read moredinette super store to a local bedding store...we give you one thing most internet companies can't real time service...

Viviana made finding the perfect mattress so easy!! A+ customer service, she was knowledgeable and…read moreset us up with next day delivery!! So thankful for Viviana's help picking an in-stock mattress since other stores were telling us delivery could take weeks to receive and she helped us find the perfect mattress with next day delivery!

What an absolutely wonderful experience!…read more Joe assisted me with buying a mattress to accommodate my back issues. Unlike most sales associates, Joe was not pushy and was extremely informative on the mattress types and what the store had to offer. He was extremely flexible on prices and made sure that we walked out satisfied. I would absolutely recommend his services to all of my friends and family. Thank you, Joe!!

agnes and jon were great! very knowledgeable and excellent customer service. smooth delivery from…read morestart to finish. they have a elegant selection of couches, and we love ours.

Stop! If you're looking for furniture, you've got to read this one... Do you need a sofa and you…read morehave no idea where to begin? Are you apprehensive because product photos never live up to expectations? Have you ever ordered furniture with promised 3 month delivery time but it really took 6 months? Sure, you can pick up cheap crap at IKEA on the fly but you're an adult now and you deserve quality. Welcome to Brooklyn City Furniture. We live in era where big box store chains and the likes of Amazon and Wayfair are putting independents out of business. Brooklyn City Furniture is bravely putting up a fight against this commercial crass. They are a throwback, a typical small footprint store jam packed with a well curated and eclectic mix of furniture and accessories. Still, you ask, "How are they better?" The owner of Brooklyn City Furniture is John, a casual guy who can be formal if required but hits his stride with laughter and ease, and he has a discerning eye too. He knows great art and he knows great furniture. John sources his inventory from stellar furniture makers such a Gus Modern and Foundry. Where in NYC can you go to a furniture store and the owner is there to help you? Find something you like and John might be able to sell it to you with ssshhh... our secret, a 15% discount. John isn't looking to rip you off. He sells great furniture at a great price. Wow, what a concept. Oh, it gets better. John's partner in crime, Agnes, knows all. She will help you with fabrics, pricing, and logistics. Ask John a question and Agnes hears every word. She'll even crack the whip when needed. It's a hoot to behold and worth the price of admission. Never has buying furniture been so much fun. At Brooklyn City Furniture it's John and Agnes. That's it. They are a perfect duo. One thing's for sure, you won't get this level of service at Crate & Barrel. Then came delivery day, of the beautiful Gus Modern Wallace 84" top-grain leather sofa. John and his very kind helper, Michael, showed up on the day and time they said they would. Since when does the store owner personally hand deliver their own goods? There was constant communication between John and I and he arrived in a gorgeous delivery truck... yes, it really is gorgeous. The sofa was triple bubble wrapped and taped. I was gobsmacked. My worries about the sofa being dropped on concrete or the leather being scraped on a wall, vanished. John and Michael wheeled the sofa up to my apartment, centered it along my living room wall, removed the bubble wrap and, voilà, my boring white living room turned into Versailles. I enjoyed John and Michael so much. Afterwards, we had a nice visit complete with the requisite selfies. Never was buying a piece of furniture this easy and painless. I've got a quality sofa at a great price and I made friends along the way. Stay tuned guys, I'm bringing you donuts this week so we can keep the party going. Five stars? Chh. I give Brooklyn City Furniture all the stars in the Milky Way. Thank you... oh, and the cat thanks you too!

I came into maxwell's the day after i went to Hallmart Furniture store…read more I like how Jack assisted me (for a guy named Jack and looks like a toughie, he's really nice and soft spoken.) told him that i wont be buying that day but i needed to look and then just bring my fiancee in the next day. he showed me around, and he was nice. he'll show you around and he isnt pushy. the furniture is affordable and is well made. the designs are not for the design savvy - its more traditional stuff, but they do have some modern pieces. i highly recommend this place if you live within the woodside area, because the delivery is free. that and i got my handsome dining set for 215 bucks. it was a table, 4 chairs and free delivery! hooray!

The pictures listed looked so nice, so I took the trip there, it was a total disaster. First all,…read morethe store sign is all rusted which I would barely find the place, when I entered, it was like a dump. My wife was with me, and she said "This is ruining my mood", so we walked right out. It was a disaster, don't waste your time.

This store provided fantastic service! Jason was very helpful and provided us with exactly what we…read moreneed.

From the owner: For sweet dreams without the steep prices, our assortment includes cushy mattresses accompanied by…read moretrendy yet economical bedroom furnishings.