Horrible! My insurance requested roadside and the guy never showed up at the ETA. When I called the driver had an attitude and told me he had a more important emergency Job and that he would come after. I waited for house eventually I called roadside and filed a complaint for not showing up, poor customer service and not updating the ETA. Terrible service. read more

I recently used Corte Madera Tow for the second time. Our car stalled on the freeway. I called Corte Madera Tow because I used them 10 or so years ago and had a great experience. This time was equally good. I called Corte Madera Tow and explained the situation; we were a little panicked being stuck along the busy freeway. They dispatched a truck immediately and got us safely towed to a mechanic a few minutes after I called. The driver was super helpful and courteous. I highly recommend Corte Madera Tow. read more

Alex did an amazing job carefully loading a special car with very low ground clearance onto a flatbed and delivering to an auto shop. They were recommended by the local dealer. Will use again. read more

I wanted to thank you very much to everyone who helped me yesterday. John and Steve were so responsive and helpful. Amazing customer service! Thanks Everyone!!!! read more

I was stuck, literally stuck on a bump in the asphalt when I tried to turn around on a very steep driveway. I mean, wheel not touching the ground. I called a few places, and they wanted 250 to 450, which I did not have. I called Corte Maderia Towing and spoke to Ricky. After explaining my predicament , ricky agreed to do it for a hundred dollars, which was all I had in my account, but that's what I needed to do. Ricky came out and spent about 30 minutes trying to manipulate my car off the hump and then told me he wouldn't charge me. I cried on the way home. Unbelievable in this age of high prices and personal narcissism, to come across someone like Ricky. I wish i could monetarily make up his losses, but I can let the rest of the world know that this individual deserves the business like no other towing company. read more

Sharing my Google review here as well: Make sure you're aware up front of their fees and charges, as other tows in the county are more affordable. I had my car towed under 5 miles and was charged $325. Was told this after it was loaded. The other tow said it would be $150, so I assumed this one would be similar. And then when I was asked if I wanted to tip on top of the $325 I was a bit in shock and had to decline as this was over twice the other tow rate. When calling to ask for the breakdown I was told I "wasn't capable" and needed the drivers "expertise" and that's why I was charged an extra $140 for labor. When the driver arrived my car was dead, he jumped it and from there was able to shift into neutral and crank loaded it to the standard towing bed. Had I had a charge I was fully capable of putting it in neutral. The customer service was not ideal or up front and trustworthy. read more

What a bad service, I really don't recommend it. My vehicle has been here for four hours now. They've been telling me they'll come in half an hour and they haven't shown up yet. It seems disrespectful to me because that's what you're paying for and it's not fair that they can mess with your time however they want. read more

We were on our way to a wedding in SF when we discovered one of our tires was flat. My insurance company got us set up with the tow truck service from Corte Madera Tow. John came within 20 minutes, much faster than the estimated 1 hour. He was fast and friendly. I am beyond happy with the services we received. read more

Service was amazing response time was quick. Spoke to Jenna and she sent me a driver right away she was very helpful!

This towing company is criminal. I was driving behind one of their towing trucks when a window shattered from one of the cars in the tow bed. The glass debri hit my car causing damage to the windshield and headlights. I had to chase him down and make him pull over. The driver refused to provide his DL or insurance and just handed me his business car and drove off. I followed him into the yard and called the company and they also refused to provide any information and told me to file it with just my own insurance and I had no proof. I had to get the cops involved. Luckily,I have a dash cam and caught the whole incident. Will be pressing charges. Disgraceful company with trashy employees. read more

Corte Madera Tow - The car window on their bed that shattered and caused damage to my car. They refused to provide DL or insurance info. - Towing Near Me - San Rafael, California

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As the Saints would have it, my car had a flat tire last Sunday and also the battery petered out. I was referred to Corte Madera by another tow company, whose name I can't remember. Traveling to Sausalito by a Golden Gate Transit, I got off in front of a restaurant across the street from a gas station and a place called Bridgeway Village. The wrong stop. I tried to find a taxi, but couldn't and by that time, three of Sausalito's finest were walking towards a relieved and broadly smiling me! I told them I was sooooo happy to see them because I knew they would help me! And they did. One officer called a taxi company to find out how long it would take them to come (45 minutes) and then asked if I wanted a ride over. I said yeah! Since I already contacted Corte Madera Tow, I was glad to get a lift over to my car. The tow truck came about 15 minutes later. John the tow truck driver called me to tell me he was being slowed by traffic, which was nice for him to do. Very considerate! He parked and started working right and the kind officer left. John worked rapidly read more

Corte Madera Tow - Truck from Corte Madera Tow - Towing Near Me - San Rafael, California

Ordered a new battery through AAA but their app didn't inspire a lot of confidence that it had gotten the details right. Fortunately, the request was routed through Corte Madera Tow and I was able to confirm all the particulars by text with the dispatcher (thank you, actual human being!). But when the driver (Leonel) arrived, after running some diagnostics, he became convinced there was an issue with my charging system and that it would be premature to install a new battery before checking the electrical system. So he talked me out of it. And, besides being throughly honest & professional, Leonel was also really nice and a pleasure to deal with. I'll certainly call CMT when I finally do need battery service. Thank you! read more

Well, unfortunately, AAA had a 2 1/2-hour wait on a beautiful sunny day. Yes, I am absolutely disgusted with how horrid the wait is. I called Corte Madera Tow and they came within a half hour and did a fast tow. I want to say that Corte Madera really came to our rescue and the drivers are helpful and polite. Once again we were saved by Corte Madera Tow. read more

Great experience, Jon, my tow truck driver was patient, careful and intelligent. Their price was fair, and I will do business with them again if needed. read more

I had to tow my car two miles because I got rear ended and didn't have tail lights to be street legal. Here's why I think Corte Madera Tow is great and stuck out from others: They were available to take my request, their response was very quick (under 1hr), the staff are friendly and the Frank with the tow truck took great care of my car. I called other locations and got voicemails or no answer. I have had other tows in the past where tow truck agencies try to take advantage of your misfortune. Corte Madera Tow was neither of these things, I called and someone answered the phone in 10 seconds. I told dispatch where I was, where I wanted to go. I got a very reasonable quote and an estimated arrival time. The arrival time was accurate, Frank took good care of my car, and the price as as-quoted. What more could you ask for? Very pleased. read more

Just watched the driver almost run over a person in a cross walk , he must have turned while on his cellphone cause I watched thinking he is going to stop but he never did , just kept going and it finally occurred to the girl she was about to get run over so she ran back read more

Corte Madera Tow - That's the guy , caught up to him to yell at him but he was spaced out on his phone - Towing Near Me - San Rafael, California

No one would. Answer my phone calls about my 2014 vw that mill valley had towed from it being hit by a drunk driver and in jail I'm still waiting for the police report to give my insurance and they are trying to sell my car and I have not contacted the other guys insurance at all and it's a total loss so I have been calling and they don't answer read more

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Corte Madera Tow are pros. Jacob hooked up my Tesla, a difficult car to tow ,no prob, good guys, good value.

My insurance company worked hard to find a tow company that could respond quickly. Corte Madera Tow came to the rescue within 35 minutes of calling. The young man who helped was kind, courteous and knew his job well. I am so happy with their service and support staff. A big thank you! read more

Disappointing to see Manager Chris Carras not take responsibility for a damage caused, while training a young fella- the pin came off my car's bumper, bending the bumper around the pin area and cracked the paint. While Chris acknowledge and claimed he'd pay out of pocket, he backed down his word - He also denied the damage when I filed a report to insurance. Be extra careful before you drive away. Respectfully speaking, his word didn't mean much, despite the fact he knows he damages my car. Pictures of our conversation attached read more

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My front right tire blew on my Jaguar today. My kids were in the car! Scary we were on 101 North during rush hour. Ricky showed up from Corte Madera tow and saved the day in 10 minutes! Thank you Ricky! read more

Joyride Auctions advertises and C.M tow fluffs the turds (cars) for suckers to buy, as soon as I drove off, the car heats up and engine light comes on, Corte Madera tow is complicit in this Lemon Racket, they reset the Engine light and fill it up. I bought an abandoned car that was made to look running, most definitely breaking the California Lemon Law read more

Made it a quick pick up and drop off. Pick us up off the freeway after our car broke down and got to us in less then 15mins No problems! read more

I've had Corte Madera tow sent out to me by roadside assistance twice in the last few years and their staff is always prompt, pleasant, professional, and a pleasure to work with. A couple of years ago I needed a new battery after my jump and received quick, friendly, efficient, and well-priced service. Needing a tow or jump is always a bummer but these folks make it a positive experience. Thanks, y'all! read more

This company is wonderful. I had excellent customer service from start to finish. My driver made it so easy for me and really took all the stress away through his kindness and sincerity. He was knowledgeable and very well experienced. He even helped me see something else I need to fix on my vehicle and I really appreciated that! 10 stars. I highly recommend! read more

Extra info about my problem I did get my car out today from the shop and AAA did pay me 1048$ for what your employee did and storage fees Good luck with your business and now my lawyer ganna have a case for your employee the one was on drugs do not answer my comment it's ok do not call me it's ok all this will be on my case when we meet by small case at the court Heeey I forget to tell you my home have camera record of all what your employee did and how he was waking and taking to me which is they will tell he's on drugs Good luck 420 read more

Worst customer service from dispatch, woman was extremely rude on the phone. Due to Covid, we were not able to ride with the driver to the mechanic shop. I told her I understood why, but that I didn't have another ride or the money for a taxi, lyft, or Uber either. In the text update I received from them it stated, "We are here for you, and should it be required, we do our best to assist you in securing a ride." I asked her if there was a way to help get us to the shop, but she said it was not their problem and that she would not assist with finding a ride. She did not attempt to help us at all, and due to this, we had to cancel our tow truck. read more

Very late in the afternoon just before closing time is when these things seem to happen in my life. I live on a hillside. My front wheel was hanging over a ledge. Despite my AWD it was a jam I could not get out of on my own. Of course my AAA had expired quite a while before. I called Corte Madera Tow with my sad story. They agreed to come out. The driver got here quickly, especially considering it was rush hour and 2 towns away. The driver was awesome. He pulled my car so that the wheel was on the roadway again and he did absolutely no damage. It could have been a messy procedure for my radiator. The fee was less than I expected, much to my relief. I highly recommend these guys. read more

I came out from work to discover that one of my tires was completely flat. I called AAA and lucky for me, they sent Corte Madera Tow. Hayden showed up very quickly (in about 15 minutes), and promptly set about putting on the spare tire. My car is old, and the spare had never been used, but he took a look and let me know that it is a good tire, full-size, and that I shouldn't have any worries about driving home on it. He was friendly, courteous, and knowledgeable, and really gave me peace of mind. I wouldn't hesitate to call this company again in the future. Thanks for coming to my rescue. read more

I called AAA and they sent Corte Madera Tow. Brandon did a great job changing my tire. He was polite and efficient. Thank you!

Excellent service and experience all around. I made the dumb mistake of locking my keys and two dogs in the car. This company was the first tow company I called and grateful I did. They told me they'd get to me in 20 minutes and he was here in 15. The door was immediately unlocked, the pups were set free, and the day was saved. Cost of the service was fair all things considered. Thanks again! read more

When I called the police department they said the ticket said 5:02p but that isn't true I was out at 5p because I knew it was a no park after 5 zone my car was gone before 5p. read more

Headed out to work the other morning and sure enough, had a very low tire. Thankfully, I have AAA. Called them around 8am and within about 20 minutes, Nick with Corte Madera Tow arrived. Love that AAA allowed me to track his arrival. He discovered the problem, filled my tire so I could safely get to my tire shop and have it repaired. Nick was very nice and professional. Very much appreciate his service. read more

Horrible service over the phone, rudely questioned and yelled " you don't know where you broke down?!" As a customer who was broken down in the middle nowhere with no address and not familiar with the area, I found it very unprofessional, disrespectful as the attitude carried the conversation. I grew impatient and let the lady on the phone know that she will receive the same treatment if she keeps. She rudely threw it in my face, that I technically needed her and needed the invoice. If I didn't like it, she would hang up. If a towing company can't pull a record from a few days and they have to base off Street breakdowns to find you, you already have a low quality shop with employees that don't love their and shouldn't work there. Avoid this business, do not recommend one bit, and will pass this on to my twitter social media account with over 600k followers that it's unacceptable and nobody should have to be treated or go through this experience as customer read more

This is a complete bottom feeder operation. I don't see how any of the surrounding towns use them for their tow service. I had my car towed there because I was parked on a public street for over 72 hours. Ok, that was my fault. I will own up to that. It was a blown head gasket and I couldn't move it. The car was dead. So in order for them to dispose of the car, I don't want they required $500 For the tow in order to sign the car over to them. Absurd? Yes. But ok. I went along with it because my hands were tied and they knew they could extort the money from me. Now here is where it gets extremely low. Between the time they towed it and the time I went to get my title to sign it over to them, they decided to go through it and take my personal belongings. They stole for me directly. I confronted the fat buffalo lady at the counter and she had this deer in the headlights look saying she had no clue what I was talking about. So the cigarette ash tray just magically ended up on the floor? If you are that petty to steal the change from an ash tray, you broke bottom feeders can keep that money. You clearly need it more than me. In addition they stole my slacklines, Pyrex dishes amongst other things. You are horrible people and shame on the law enforcement agencies for employing thieves to tow cars for you. It's pure and simple extortion, and you are completely rotten examples of humans. read more

If I could give it a zero I would. I called AAA for a battery replacement and was told it would be 60-90 minutes. They called back 2.5 hours later saying it would still be just a bit longer. At 3.5 hours I called. They checked and said the person that picked up the call is now off duty and I would need to call back in the morning. 10 minutes later I got a text from Corte Madera towing thanking me for allowing them to provide me service and asked for feedback! (I gave it! And I didn't even get a phone call back!) When I called the next day they were unapologetic saying the call shouldn't have been given to them at that hour and it wasn't their driver's fault and asked "what do you want me to do about it?" When I asked why I didn't get a response to the text message about the service she had no answer. I called AAA and let them know. Completely unacceptable service and customer service. read more

I got a flat tire on the way to work this morning and called AAA. They sent Nicholas from Corte Madera Tow. I was quoted 20-40 minutes for the truck to arrive, but he got there in about 10. Had the damaged tire off and the spare on in less than 20 minutes. He was super pleasant to deal with and made an annoyance an actually enjoyable experience. read more

Ahhh, there's nothing like waking up at 7:30 am to go to a medical appointment in 38 degree weather. The ice on the car, the slippery stairs as I leave the house, freezing my ass off in my car on the leather seats before it's heated up. The holiday time, oh I love you so. Traveling to Starbucks to hook up my venti non-fat four equal latte to begin my day of overcaffeination, I hit the road to go to work and make the money for the day so we can buy some more needless but fabulous crap (hey, what's need anyway?). Sippin' on my latte, I'm just thinking about traffic and how I have fourteen minutes to get to work. In the fast lane, for once I'm not speeding, at least not really. I'm at about sixty five mph, slow for those that know me...then....the tire blows...and it doesn't just go flat, it blows off my car. My back end comes out from under me and the car begins to spin as I throw the wheel counterclockwise as I was taught when driving with the BMWCCA. I spin out over four lanes and somehow make it to the shoulder only twelve inches from the iron side barrier keeping my ass from flying into the hill. Who do I call? Corte Madera Tow. They were there, on the side of the road fixing my car within twelve minutes, and it only took five minutes for them to hook me up with my new tire and rim which was hidden in my trunk. The gentleman this morning was kind, courteous and QUICK! He knew I needed to get to work and was efficient. I was so grateful that not only I wasn't dead (how no one hit me as I went through four lanes at sixty five mph while spinning I damn well don't know) and that my changing tire guy was there. Someone must like me still up there I guess. Plus, I had drank half of my venti latte already, so it must have been weighted just right on the bottom and didn't move or spill. I was alive, AND I had my Starbucks. I'm impressed. Thanks Corte Madera Tow! You guys totally hooked me up today and make it a little easier considering I must have looked like I just saw a ghost when you drove up. read more

My heroes! So today I made the mistake of running out of gas in downtown San Rafael (on a busy one-way street). I called Toyota's Roadside Service and they immediately put me in touch with Corte Madera Towing. Within 10 minutes (I kid you not), they were at my side with a fresh tank of fuel. The guy even followed me to the nearest gas station to make sure i was ok. These guys really went above and beyond the call of duty to bail my stupid ass out of trouble. Thanks, Corte Madera Towing! read more

After discussing private property tow with the owner of Corte Madera Tow, my organization selected Corte Madera Tow as our private property tow company. In order to comply with California Vehicle Code, we installed thousands of dollars worth of private property tow signs on our properties- 5 apartment complexes. During the process, Corte Madera Tow never mentioned that they would charge a fee for removing cars from our property. After spending all that money to install the signs with Corte Madera Tow's number and name on them, Corte Madera Tow now wants to charge us a $300 fee for removing cars off of our properties that they deem to be in bad shape. I get that Corte Madera Tow has overhead associated with junky cars, but they should have been upfront and honest about it from the beginning. When I called today to speak to them about it, they were extremely rude and shouted into the phone "READ ME THE CONTRACT! READ ME THE CONTRACT!". This isn't about the contract, because the form that Corte Madera tow provides is simply a towing authorization form. In discussions with them, they should have been upfront about how they operate- In initial discussions, I specifically asked if we would be charged for towing, and they said "No". This is about shady business practice, and now we will have to pay to change the signs because they are not upfront. We will be moving all of our business to Downtown Ignacio Tow- their owner is extremely professional and knowledgeable. I just regret I didn't use him in the first place. read more