I've lost count of how many BMW's I've leased or purchased from this dealership over the past…read morecouple of decades. Never a bad experience on sales or service. You're in good hands with Greg Dolabany when buying a new vehicle here.

While driving my 2021 bmw x3, I stopped at a stop sign. I had two Burmese Mountian dogs in the…read moreback. I had my keys and key fob in my pants pocket. While the x3 was in gear and stopped at the stop sign, the tailgate opened. My son's two dogs jumped out and almost ran into traffic. They were just a few feet from getting hit by traffic going 30-40mph. An accidental tailgate opening should not happen while the x3 is in gear. Bmw of Rockland MA looked at the issue and said they couldn't duplicate the problem, but they did say the tailgate did open when stopped in gear with the brake pressed. That's the same problem i had. I guess that isn't duplicating the my problem. The rear tailgate opening could disastrous and it is absurd that they say they couldn't duplicate the problem Even though I was planning on buying a new x3 in 2027, because of this problem I will not buy one. They went through the motions and then dismissed my issue.

I purchased my E3504M Mercedes Benz Wagon in August of 2021 from Mercedes Hanover Mass. I continue…read moreto complete maintenance on my vehicle through the Mercedes Hanover Service Department. The Sales, Service and Parts employees are knowledgeable and answer all questions I have had. This dealership employees outstanding sales, parts and support staff available. I would highly recommend this dealership in new and used vehicles. Sincerely, Kathy O'Keefe 210 Pleasant Street Weymouth MA 02190

I got a flat tire on I495 and was towed to Mercedes of Hanover. they couldn't have been more…read moreaccommodating! Christina and her crew put a new tire on in less than an hour. I highly recommend their services and dealership.

Not your typical car dealership. No pressure from anyone. The salesperson (Jay) was extremely…read moreknowledgeable and has a very pleasant personality. The manager Chris was awesome also as well as the Financial Manager. I will recommend this dealership to others. Hoping my experience will be similar with the Service Department.

I clearly stated that I wanted to buy a car with no accidents. I test drove a car, got the…read morefinances to buy the car, insured the car and then, at the signing I was given the car fax and it was in an accident. I then drove another car and the salesman made an agreement with me on a price. At the signing he charged me $500 more than our verbal agreement. I would never trust them again or buy a car from them. Stay away from them!

I brought my vehicle to Planet Subaru for a warranty repair, and after being told by Copeland…read moreSubaru in Hyannis that I had to replace my radio (head unit) with an after market brand at my cost. After learning on my own that this part was on an extended warranty as the result of a class action law suit, I brought the car into Planet. They confirmed the problem and the warranty. The parts was ordered and received in a few days. I scheduled an appointment and the repair was done in a few hours; they even gave me a loaner car at no cost. Everybody I dealt with was pleasant and professional. It was a great experience, especially knowing that this repair only cost me time. If something goes wrong with anything you own, Google the issue, it may be covered by the manufacturer.

Recently purchased 2020 wrx sti through Barrett who was helpful and kept the sale straightforward…read moreand simple. Richard in the business department was friendly and was nice and clear through every step as I was financing with them which they did beat my rate. The reason this is a 3 star and almost a 2 honestly not to be dramatic, This car was marked down as sold by me with a down payment on a Saturday and I came back with my trade in the following Thursday to complete the transaction and actually had to sit and wait to give more time for them to detail and then apply the ceramic coating to the car after finalizing paperwork. Just for the car to come out looking no different almost like they sprayed the pressure washer once over before pulling it out. Interior was never given a once over and actually had a lighter on the seats from a technician which isnt a great look. Honestly not the biggest deal except for one thing that drives me up the wall. This car has NEON YELLOW calipers not only did they not even try to clean them I got the car with them completely black lol. Barrett sales was great aswell as Richard nothing really falls on them but whoever is back there servicing or specifically cleaning detailing a car getting sold needs to figure it out or go. Just make sure they clean your car to your expectations maybe you wont care as much as me.

Took our car in for an oil change. When we returned we noticed damage to the car on the passenger…read moreside. I think they were hoping we would not look because nothing was said. They did repair the car after they looked at cameras and they showed no damage on arrival. They had the car for a week. No loaner and it was a major inconvenience for my family. We picked up car and they tried to charge for oil change. I couldn't believe it for 2 reasons. When we purchased the car at Mastria we pre-purchased oil changes and every time we go in they still try to charge us. And obviously you would think a good dealership would comp the oil change after the hassle they caused a loyal customer. Go to another dealership. I have purchased 2 vehicles from them since 2022, and my sister has bought 3. Love Mazda, but will not be using this dealership any Longer

Huge liars sold me a brand new car not on the lot. They made ne sign the paperwork before I got to…read moresee the car and they completely lied. It didn't have the rims on it that I showed them on the lot and the interior was all scratched up. Run as fast as you can, especially from the bullshit artist Mike. Not to mention the the cx50 is a piece of crap compared to the cx5.

We bought a new Chevy Trax at Best & had a great experience…read more No staff trying to upsell you or mess with the price. Henry was great to work with - from test drive to purchase. The reason we chose this dealership is because they're welcoming to an Autistic child whose hyper interest is cars. When he shows up on a weekend with his Dad to look at vehicles, they're happy to have them there. That's huge to me both from the perspective of wanting to support kind & welcoming humans, but also because I am neurodivergent and a parent to a 7 year old Autistic daughter. Thank you for everything! We'll keep Best Chevy in mind when we get another car and will look at their repair services at a satellite location as well.

I brought my 2022 2500HD in for a scheduled front/rear differential and transmission fluid service…read more While it was there, I asked the service advisor for a quote on a fully synthetic oil change. I was told it would be $110.00. When handing over my key fob, I explicitly repeated "full synthetic" to the advisor, who confirmed it.After returning home and reviewing my $1,100+ invoice, I discovered two major issues:They used Mobil Delvac 1300 15W40, which is a synthetic blend--not the full synthetic I requested and was promised.I was charged $177.00 for the oil change instead of the quoted $110.00.I expected dealership expertise and honesty, but instead, I paid hundreds more than a local shop like Valvoline would charge, only to receive an inferior oil blend with a shorter lifespan. I will not be returning to this dealership for service.

Bald-Faced Lies (Just Another Used Car Dealer)…read more I wasted half of a day visiting Mass Auto World to see a car which had been completely misrepresented by a salesman there. Car sounded great and looked great on paper but turned out to be a beat-up rust bucket. The salesman told me before I visited that the car had no rust, when it actually had serious rust damage including frame rot. It seems that their goal is to manipulate potential customers into visiting even if that involves lying. Apparently they want bodies on the lot because some of them will bite. Of course the cost to the customer of their lies does not matter. Buyer beware. My experience is consistent with what others describe in these reviews (at least the real ones). For details, read on. I am a fan of second generation Honda CR-V's and found an interesting one (2006 Honda CR-V EX (VIN JHLRD77806C041450)) at Mass Auto World via Carfax: https://www.carfax.com/vehicle/JHLRD77806C041450 I called and spoke with a salesman who identified himself as Nick. He gained my trust by stating that he was a fellow veteran. I told Nick that I was over an hour away so needed to make sure it was a good car before I made the trip to look at it. I asked if the car had any damage other than minor scratches and dings (which would be expected on a 15-year old car). He said that it did not. I asked if the car had any rust. He said it had NO rust on the body. I specifically asked about rust underneath, and he specifically said there was NO rust. I told Nick that based on his description, I should see the car. Again, he knew I would be coming from over an hour away. After a 90 minute trip through some awful Boston traffic, I arrived at Mass Auto World. And I immediately realized that Nick had badly misrepresented the car. First, the hood of the car was deformed in a way that looked like it had been pushed in from the front and had buckled. The front of the hood on the left sat high, and the rear sat low. Recall that Nick told me there was no body damage other than minor scratches and dings. But that was trivial compared to what I found next. Continuing my walk-around, I realized that Nick had blatantly lied to me about rust on the car. First I saw that the right rear door had rust bubbling under the paint, indicating rot underneath. Then I looked under the rear of the car (see the first attached image). The rear subframe, stabilizer bar, and lower arms were badly rusted, if not rotted. The second image shows frame rot under the front of the car. And the third image shows the rotted right pinch seam (top) and a rotted unibody rail. The pinch seam was so rotted that it literally disintegrated between two of my fingers. This is particularly troubling because it indicates that soon it will be unsafe to jack up the car as specified by Honda, and soon the car will not be able to pass inspection due to loss of structural integrity (I've been there). Nick was happy to let me drive over an hour to Mass Auto World based on lies. Interestingly, he did not come out to talk with me when I arrived. He knew exactly when I would be there because I called just before I left to make sure the car was still available. And one of his coworkers walked right past me in the lot when I was the only customer there. I think that once they saw me looking under the car, they knew very well that speaking with me would not have been pleasant or profitable. I had to rearrange my entire day to make this visit happen. Even worse, it wasted over 4 hours of my time. So now comes the obligatory "We're so sorry you had a negative experience...we're trying to improve our processes...Here's a Dunkin gift car to cover your gas." I'm not interested. Instead, I would like to know from the owner: Do you employ a "reputation management" company which provides fake online reviews? Do you encourage your employees or anyone else to post fake reviews? Have you ever responded to a fake review as if it was real?

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with…read morefairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.