Phenomenal customer service, products, and prices. I have been communicating with Ian and he has…read moregone above and beyond to help me out. Much appreciated all the way from Florida

I have been doing business with Gilmer Wood for 40 years and always got great wood on an honest…read moretally. Pleasure to do business with

Had a great time here and found a great tile solution!…read more Product: 4 stars. If you're not set on a specific tile and have a smaller job then this is the place for you! We were looking for 21 sq feet and had just a general color scheme in mind and within 5 minutes we had three great options and one we just could walk away from! Only missing a star for a limited selection, but they do retail as well if you need more options. Service: 5 star. The service was great with excellent knowledge of the product and responsive customer service. Price: 5 star. Most tile appears to be heavily discounted.

Awesome place to buy high-quality tile at a great discount! Their mosaic tiles are almost half the…read moreprice of what you would find at a home improvement store and they are much higher quality and open to the public! Definitely check here before buying tile. It can be a bit hard to find but there is a vinyl "Thompson tile" banner at the end of the parking lot and a door next to the loading dock. The lady at the front desk was very helpful and nice! We will definitely be back!

Amazing customer service and support I have been a customer…read morefor over 40 years The staff is very knowledgeable and accommodating. A pleasure to work with. Greg Johnson's Roofing Inc

Nice clean shop with good supply of roofing supplies. My only complaint is the management has made…read morea deliberate decision to loudly stream NewsMax 24/7 on the largest TV known to humanity right by the front desk. It never varies. Really folks? Dumb business move and pretty offensive to a customer base in assuming we all drink the red-hat Koolaid. Plenty of other suppliers in town that will get my business.

The staff here is so kind. I love searching through the store for new treasures and make a point…read moreto swing by when in Portland.

This place is pretty cool. They have lots of old cabinets, sinks, lighting fixtures, hardware and…read morewood. Even appliances, to a lesser degree. I loved that they offered classes. I took the intro to electric and it was way over my head. I appreciated the handout, but for me the terms were tossed out with assumed knowledge on the part of the student, making it impossible to follow along at many points. I believe the classes are taught by actual, practicing, specialists. I am not sure, but they may even volunteer. And, as an educator who had to learn how to teach I think the educators here would benefit from providing more structured introductions to the material, including terms and definitions, even examples, before using the term. In some cases, the examples were provided, which helped, but more of that for all terms. If it is a beginner class, assume the student knows nothing because they probably do know nothing!

Heidi was very helpful and friendly. She showed us different selections and provided us with…read moreguidance. We appreciated her guidance. It will help us with our selection decision.

Hi guys! I'm so glad I found you! I saved literally 50% of my remodeling budget…read more Very cool customer service! Your free delivery is a great bonus that I did not expect. I wish you the best. I will recommend you to everybody. I spent a lot of time searching for a good deal, and I found it here.

I needed a front door with an arched top replaced in the Villebois neighborhood in Wilsonville,…read moreOregon. After paying for a beautiful, expensive door, I still had to pay to have it stained and installed. And, after three tries, Western Pacific was unable to deliver the correct size interior trim. Now, three years later, the "stiles are separating from the curved top rail" (their diagnosis). The door is coming apart and no longer swings freely. They have told me that the door is out of warranty and there's nothing that they can do. I need to find another company and pay that company to fix THEIR poor quality product. I find it extremely poor business to sell a product that they refuse to stand behind. As for "customer service", I had to initiate contact throughout the entire process. Their response was never timely or proactive.

I don't think they're hungry for business. I have been waiting for 3-4 months just to get a quote…read morefor carpet installation. I picked the carpet and filled out the requisite online form and never heard back from anyone. It took leaving multiple messages and more weeks of waiting to finally get someone to respond and schedule a visit to measure our space. And now, weeks later, I still haven't heard anything back from them. I thought they were in a sales business. Apparently not?

Difficult to get initial response I called and they have an…read moreextensive menu . I selected a menu and it cycled back to original voice who answered the phone I'd rather talk to a person than a menu computer