I don't think they're hungry for business. I have been waiting for 3-4 months just to get a quote for carpet installation. I picked the carpet and filled out the requisite online form and never heard back from anyone. It took leaving multiple messages and more weeks of waiting to finally get someone to respond and schedule a visit to measure our space. And now, weeks later, I still haven't heard anything back from them. I thought they were in a sales business. Apparently not? read more

Difficult to get initial response I called and they have an extensive menu . I selected a menu and it cycled back to original voice who answered the phone I'd rather talk to a person than a menu computer read more

Good selection, the staff were helpful trying to match some flooring I was trying to replace before my steps. Unfortunately no flooring stores carried the exact hard wood I had including them and I went to three other places before going to them. But they had the closets selection. Yes pricey, but I got what I wanted/needed from them and the staff after running around Portland hahaha read more

wonderful group to people to work with. Oscar measured and was project manager. Fernanda helped us select carpet. Installation by DJ was outstanding - we can't even find the seams!! WE GOT 3 bids - and Floors Factors was the lowest. highly recommend!! read more

I've finally reached the age where I would much rather pay a fair price for quality items versus buying the cheaper stuff at the Big Box stores. My father-in-law turned me on to Floor Factors and I will be buying tile and flooring here from now on. They have a good selection of quality products and knowledgeable staff. What about the quality, you ask? Well, they have tile that actually is dyed through the entire tile, versus just on the top layer, so even a ding in the tile won't ruin it. They also have high quality pre-mix adhesive and sealant...unlike those other stores. Frank, their Estimator, is a good guy and knows his stuff. He set me up with just the right amount of tile and asked plenty of questions to get to complete his estimate. The product they sell is worth the money. read more

I couldn't have asked for a better experience than the one I received at Floor Factors. I was looking for a remnant to have made into a 9' x 12' area rug. I spoke to Lance who listened (I mean ACTUALLY listened) to what I was looking for then took me back to the warehouse where the remnants (so many remnants!) are stored. He showed me a couple (and yes, I had to go up the stair ladder but it was fine and I was very comfortable doing so), I poked around, looked at the one he suggested, and chose that one. It was sent out for binding, was done quicker than expected, and now looks fabulous in my dining room. It's also divine to walk on - an unexpected benefit for our bare feet! It looks so good in fact, that this "temporary rug" [we're remodeling and not yet ready for the whole house flooring but needed something to walk on in the meantime] will become a permanent part of our decor once we are done. And -- Floor Factors will be our "go-to" shop for our whole-house flooring when we're ready. I highly recommend Floor Factors. read more

I recently bought a house that was half remodeled. I was told they had "enough boxes of flooring left in the shed" to finish the downstairs carpet removal project. I ended up needed three times as much product (Provenza Moda Living LVT) and these guys really came through for me. Lance placed my order easy peasy. I was hasty in my calculations and decisions and ended up needing to return stair nosings and buy another case which cost me freight. BUT....Matt was able to negotiate lower return freight for me after much hem-haw on my part. Totally a satisfied customer and the floor looks great too! read more

Update: they realized and acknowledged that I was frustrated and something got messed up with the scheduling. Our estimator, Oscar, stepped up and came in to start the demo for our project. I don't think this is part of his normal duties but he did it anyway to ensure that i was happy and that my job would be started and completed on schedule and on time. I appreciate that they acknowledged the scheduling issue and stepped up to get the job done. Lots of time when this happens, companies will try to push the blame somewhere else and then try to reschedule at their convenience. read more

I'd invite anyone over to my house to see the brainless work of the "finest wood floors man " in the city. He laid an imperfect board in a high volume pathway... it could have been placed in a bedroom, under a likely bed spot, or in a corner, on the perimeter... so many better places for a piece that is messed up. My socks catch in it when I pass by... not cool, these $22,000 floors are three years old! read more

After calling around multiple locations for pricing and leaving multiple messages, Floor factors was the only store to get back to me in a timely manner. When they did get back to me they were extremely professional, knowledgeable and helpful, so I decided to go in person to see flooring samples in their showroom. As soon as I arrived I was greeted and helped right away. An hour later I walked out a happy customer after placing an order, as they were able to get me the best pricing for the best quality material I was looking for. I highly recommend Floor Factors for all your flooring needs! read more

Just spoke to Matt on the showroom floor over the phone, he was incredibly nice and knowledgeable and explained the pros and cons of different flooring and helped me work through a dilemma I was having even though he knew I would probably not be purchasing from there at this time. I really appreciated all of the advice and feel more equipped to handle this issue, thank you so much Matt! read more

Matt and Cam are excellent! Matt took the time to help me find carpet for our den. I was on a budget and was concerned that I was going to have to pay a lot of money to match the carpet in the rest of the house. Matt took the time to walk me through the warehouse and we hunted until we found just the right piece. I was pleasantly surprised to find that one of the guys that had taken such an interest in helping was actually the guy who ran the place. Kudos for an excellent job and taking the time to help. read more

we replaced the floors, remodeled the kitchen and both bathrooms in our town home. Floor Factor took care of everything in an extremely efficient, timely and professional manner. Fernanda is a gifted designer and offered excellent suggestions for materials and design. she provided professional drawings and offered alternatives. Rick managed our project and was readily available and responsive to all of our questions and needs. we could not be more pleased with the process or the outcome. read more

I called and was told they had about 50 carpet remnant rolls for me to choose from. I was taken to their warehouse space when I arrived. The remnants were rolled with their undersides visible but not their carpet sides and they were stored on their sides on shelves above my head. The woman showing me my choices cut off samples for me to look at that were (I kid you not) 1 inch x 1/4 inch. Really? Never mind. I'll go somewhere else! read more

After driving around town to at least 5 different tile stores I ended up at Floor Factors and was happily surprised! They have a huge selection and the person I spoke with was very knowledgable about the selection. I found a tile at Floor Factors that I had also found at another store, but it was over $1.30 a sq foot cheaper at Floor Factors! The order was places and received in a very short amount of time and was exactly as ordered. read more

Great place to shop for window coverings for your condo or loft. The sales staff is extremely helpful. The store stands behind the warranty hundred percent. I am completely satisfied with a small issue on my coverings that was resolved in a very responsive manner. I will shop here again. read more

We recently moved an older manufactured home to our lot in St Helens. The flooring was destroyed from the rehab work we had to complete, so I contacted Floor Factors for some ideas on what to do. We couldn't be happier with the suggestions, workmanship and the quality of the flooring we received from Floor Factors. Cam and Eric went above and beyond our expectations and we now have an absolutely beautiful home. Highly recommend Floor Factors!! read more

Ordered tile (a small job) for our laundry room. Signed contract and said it would be installed. Never heard back from them - long story short, the tile was not available (after waiting a few weeks). Will never go back to them. Generous with 1 star. read more

We recently remodeled our bathroom and chose floor factors for our tile and fiber flooring. After doing tons of research I found they were the most inexpensive and had a great selection. I must have gone in that store 50 times for samples to take home and not once did anyone get annoyed with me. The customer service was amazing and I would highly recommend using floor factors next time you remodel. read more

Good selection and good prices. I used Floor Factors for carpet during a home remodeling project. The prices and range of products was really amazing for such a small space. The contractor who came out to install the carpet was really kind, and finished the whole job in one day. Granted, it was only about 400 sq feet, but the upstairs is very sectioned and strange in my old house. I could not see the lines anywhere. Nice product and great installation. read more

I had a Situation. A mostly destroyed rug (cat pee) and a schedule that left no time to shop for a replacement. The rug cleaner recommended Floor Factors. I hastily bought a remnant and asked that my old rug be cut down to eliminate the bad area so it could be used in another room. Laura was very helpful and pleasant to work with, even through some glitches along the way that were NOT caused by Floor Factors. The warehouse manager, Mike, and his team were also excellent, accommodating my wacky schedule and making sure the new rug looked just right. Most pleased with Floor Factors and will certainly to to them again. read more

We have worked with Floor Factors on two different projects in our loft. Both times we have had excellent service, professionalism and results. The entire team -- from scheduling to picking out materials, installation and follow-up -- are superb. Not only are they extremely professional and know their flooring (understatement), they are also kind. Enthusiastically recommended! read more

They were very informative. Carpet in the office was damaged and needed replacing. The guy that helped me was very knowledgeable and explained why the carpet was damaged and how to prevent it from happening again with the new carpet. read more

We were interested in redoing our kitchen floor with one of the new generation linoleum products and a neighbor recommended that we look at Floor Factors. We found that they have an impressive range of flooring options including a Marmoleum product that met our needs. Within a few days an estimator visited our condo, measured and generated an estimate. The flooring arrived within a few weeks and it was time for installation. The pleasant and professional installers prepped the area one day and installed the next. The installation was beautifully done. I should say that we used Marmoleum in a previous house and the installation was very poorly done. I especially appreciate the excellent job done by Floor Factors. read more

Need a linoleum repair. Called, was told to leave a message for "Ray". Never heard back. Called again, and was told to leave a message for residential sales. I guess they don't need my business very badly. Going to find someoe else with slightly better customer service! read more