I needed a front door with an arched top replaced in the Villebois neighborhood in Wilsonville, Oregon. After paying for a beautiful, expensive door, I still had to pay to have it stained and installed. And, after three tries, Western Pacific was unable to deliver the correct size interior trim. Now, three years later, the "stiles are separating from the curved top rail" (their diagnosis). The door is coming apart and no longer swings freely. They have told me that the door is out of warranty and there's nothing that they can do. I need to find another company and pay that company to fix THEIR poor quality product. I find it extremely poor business to sell a product that they refuse to stand behind. As for "customer service", I had to initiate contact throughout the entire process. Their response was never timely or proactive. read more

I had a great experience with WPBM. I am finishing a remodel. My contractor suggested Western. I bought 10 doors French, some with glass panels, exterior, closet, privacy etc. Several were custom. Conor and a colleague came over to measure and advise. I received the doors sooner than expected. The customer Service was exceptional. They worked around my schedule and I always got a human when I called. During the process each time I had a question or an issue Conor addressed it immediately and took care of me. The pricing was fair and I am pleased with the product. read more

Not sure how many more years this company has left. Obviously the leadership is declining. Takes months, literally, for them to get back with estimate #'s for my projects. I am shopping for a new supplier that is more consistent and attentive to their customers. read more

They do not deserve one star. My general contractor, Palisades Homes (Bill Lorenz) uses this company. Our contact was Corey Obrien and from the first meeting I didn't like him...I asked a price and all he would do is look at my contractor and say it is within budget. Never a straight answer would come out of him or my contractor. My contractor was presenting me with invoices.....however he failed to present me with all of the credit invoices. I sent a e-mail request to my contractor to have Western Pacific provide a transcript of all purchases/credits to me and he refused and as a result I am now in arbitration with my contractor to determine if he was stealing from me with what appears to be assitance from Western Pacific I should note Western Pacific would accept my payments, but refused to provde all of the invoices . There are many other issues with my contractor....but you should avoid this company and Palisade Homes/Bill Lorenz at all costs. read more

They have one of the most inexperienced door shop crew. Go somewhere else. They have lost pretty much everyone that is somewhat knowledgeable. read more

Hi guys! I'm so glad I found you! I saved literally 50% of my remodeling budget. Very cool customer service! Your free delivery is a great bonus that I did not expect. I wish you the best. I will recommend you to everybody. I spent a lot of time searching for a good deal, and I found it here. read more

I had the same experience as the rest of the reviews here- called numerous times and left messages with no returned calls.

I went to their facility in Houston after being referred by my builder and met with Anthony - great guy during the face to face encounter to get a bid for material take off BUT he never done it and never heard from him even after calling and texting multiple times. TOTAL WASTE OF MY TIME!!! read more

I've sent messages through the website twice and called twice over the last month. I get transferred to voicemail or ignored every time. I would really like to look at some doors but apparently they don't want my non-contractor business. read more

Have nearly stopped using them all together due to declining customer service very hard to get a salesman on the phone and have waited 20 min. when visiting store. read more

Terrible customer service I have now called the Portland Office 5 times and visited the Portland showroom once. Still I have not been able to talk to anyone that can provide me with pricing for two windows. After posing a complaint on their FB page I got a call back almost at once and was promised pricing that very morning, still nothing. I have now purchased the windows from a different vendor, using only one phone call. read more

I ordered new doors and molding from them. I have to say, the salesman, Corey was great. He even came out to my work to help me order the doors. He was truly amazing. The day of my scheduled delivery ( 4 weeks in advance) no one called, so I called and they had moved the date to 4 days later. I had contractors scheduled and time from work taken off. I also had business appointments for the next week, so I would loose money to cancel them. Corey, once again, was amazing, but he had no idea the order hadn't come in and I believe him. The doors arrived the next week- one was wrong, so waited another few days for a new one. Also, the hinges were the wrong color, so after installation, I had to remind them to send someone out to change them. That took phone calls on my part again, not them trying to make it right. Nice guy came and changed them, but again, a day I had to be home for that. Contractor who installed them told me he had never seen such poorly cut boards. The amount of waste we ended with because the molding wasn't straight was terrible. In the end, the doors are beautiful and I have had many compliments. But, I wouldn't order from them again because of the service, with the exception of Corey. I just don't think the company cares. read more

I have literally called 3X and been transferred to 3 different sales agents. I always get transferred to vmail, and I have never received a call back. It's a shame because we identified the doors that we want to buy from them... all they had to do was call and we were ready to order. Could be that I'm not a contractor and random homeowners are not treated as a priority? read more

We recently visited Western Pac to review a door and moulding order our contractor had placed for our home rebuild. We didn't have an appointment but were promptly found a salesperson to attend to our needs (as our sales contact was unavailable). Wow, what a pleasure to find a true gentleman who knows his stuff! I feel fully confident that Robert understood what we wanted (and needed to change on the order) and was able to read between the lines. We were in and out in an hour and it was by far the smoothest most respectful and comfortable experience we've had yet (as a mother - daughter duo I feel we are often marginalized in the construction environment). Better yet, once I got home and unpacked the paperwork for the day, it turns out Robert is the CEO of the company. Now that is true service - he never mentioned it and gave the impression he had all the time in the world for our little project. Thank you Robert & Western Pacific. read more

Needed to order some windows for a retrofit on a Portland rental and everyone from Rich, the window sales manager, to Donna in billing were first rate! Professional, courteous and prompt! Rich came out to double check the dimensions with my carpenter and offered some great advice on my options. I've dealt with a lot of building supply outfits and Western Pacific Building Materials is top notch! Thanks guys! read more