The dealership described a CPO 2016 GMC Yukon Denali as "Show Room Condition, Like New" with "New Tires" on Car Gurus. I spoke to the dealership to confirm vehicles condition and was told the vehicle had no major dents/scratches, was in excellent condition and had new tires put on the vehicle as it is "CPO'. Based on the dealers ratings, the information given and the photos that were posted of the vehicle, we booked flights to come and purchase the vehicle. Upon arrival, the vehicle was in extremely poor condition. This vehicle looked 10-15 years old, had scratches on every door/panel/hood/bumper, several dents, old tires, sun damage, front bumper damage, ripped rear seats, damage to the drivers seat, etc. It is now clear that they used "stock photos" of the outside of the vehicle. This is NOT the vehicle they described or presented. They were extremely dishonest. Needless to say we did not purchase the vehicle and would NEVER purchase a vehicle from this dealership in the future. read more

The service advisor is was assigned to here was not friendly over the phone and was somewhat argumentative when discussing my auto. I also brought my car in with nearly a full tank of gas and it was given back with a half tank. Not professional at all. I will not be back as this was a second chance to see if you had really improved since my last visit. Not so much. read more

Getting my car serviced now and I'm in the waiting area. When I arrived, service writers were chatting and I waited while they finished their conversations. Said I had an appt and I was asked who made it. So when I called, my appt was never put on the books. Bring up an email to show the writer I think I have a special price for servicing only to find out it is their normal price. Luckily, I find an email from yesterday for $10 off and the writer applies that.Service writer says I have a recall and I acknowledged and he said they would take care of it if time allowed. My first thought was if the person taking the appt the day before told me they had the parts for my recall I could have scheduled for an earlier time. Writer mentions washing my car and I opt out after the writer tells me that takes the longest if I'm in a hurry. As I sit in the waiting area, I overhear all the car sales men's issues- not interested! They bargain with one of the wash rack guys to wash their cars and now I know why it takes the customers so long to get their cars washed! Best part of this place is the hot beverage machine! Won't be back. Go to pay and not only is my $10 discount applied, but the original cost is more than quote- Bad business. Wait about 10 minutes for the boss to show up and eventually I get out of their. Update: My 2 year old car begins leaking oil hours after I arrive home. Next day I find oil on my newly finished brick driveway. Very frustrated that I have to return to this place. Take my car back to a lame excuse of a faulty part, but i took it by DeLillo for the real story and the "part" wasn't fastened properly. Of course the dealership won't fess up to it, so I won't go back ever. Worst part is I dripped oil on 2 other driveways that used to use this dealer- no more. Car not washed at either visit! read more

I recently purchase a Buick Encore 2019 from Suburban Buick GMC Cadillac of Costa Mesa. I have to say that it was one of the best experiences I ever had buying a car. I was in and out in a timely fashion. Everyone was very helpful and pleasant. I felt like I was given a great deal and I will recommend them all my friends and family to Suburban Buick GMC Cadillac of Costa Mesa. Give them a call if your looking for a Cadillac, or a GMC, or a Buick. You will be happy and you will get a great deal! read more

I came here a couple months ago and was looking for possibility buying a car. The car salesman was really professional and accomadating with our requests. I could decided if I wanted a Buick or Cadillac and I was so iffy about anterior and interior color and additional add ons. I think we walked the whole parking lot getting into at least 20 cars. The salesmen didn't mind. And we drove a couple of cars off the lot for a test drive. At the end, I still was so still iffy about it. And when I asked him what he thought I should choose, he didn't try to sell me the most expensive car. He actually explain why he chose the car and how it applies to my daily use and its efficiency. Although I ended up not getting a car there, which was my first pick, I got a really good deal from my boyfriends family. Very professional. Today I'm back again to service my car and boy! They outbeat a lot of other dealerships I've been to for servicing in the orange county, LA area. (Comparing other GM dealers) I am not car savvy. And Sal was so helpful and understanding. He really made my experience satisfying. Also, the waiting room is not smelly or stuffy. And there is shuttle service! Friendly staff! Although this is a far drive to get to, I'm definitely coming back for servicing. read more

Wow I just don't know how there are any complaints regarding this service department. They always seem to go above and beyond the call of duty for me. My Denali was purchased there and this is the only place I bring it for service. I have always received VIP treatment from them and I would expect the same for you! read more

FRED LOCKETT IS SHADY AND LAZY!! GO TO TUSTIN CADILLAC!!!! I went in for a recall and the service advisor Fred Lockett was so lazy he told me he was unable to help me unless I was in the system (which is weird because I had an appointment with him). Not only did I have an appointment to see him....but he had his head so far up is @$$ that if he would have looked me up he would have realize that I am in the system because I did a fuel injection cleaning service with him before on my CTS. During which, he told me that the repair was covered under warranty, which it wasn't and I ended up paying for the service on some O2 sensor (which he said was covered). He told me he had to order a part for my recall and I haven't heard from the dealership at all (it's been a month). My next call is to GM to inform them of the shady practices that go on there read more

Just purchased a Yukon XL from Suburban Buick GMC of Costa Mesa. Eric Degen was my salesman and the whole experience was awesome. He was not pushy, like 99% of all the other salesmen are, and he tended to all of my needs. Anything I asked for he jumped on immediately. I was unable to come in on a Saturday to finish the deal so Eric took time out of his own personal schedule to come in when I could to finish my deal. The whole team that I dealt with at the dealership was awesome. I would definitely recommend this dealership to friends and family or anyone who's interested in a new vehicle. You will definitely not be pressured into buying a car but will be treated with respect and courtesy. read more

If your looking for a car this is the place to go! We were scouting for a car and we were greeted by Lisa which was a pleasure.. she answered all our questions n directed us where to go...shes a great asset to this company! read more

I bought my Buick Encore last month from this dealer. Val was honest and straightforward with all the pricing and charges. I never had a better time buying a car. This dealer and the employees I worked with from the sales person, Val, to the finance department were all exceptional. I would recommend them to anyone who is in a market for a car. Val was nice enough to call me yesterday to check to make sure I was happy with everything about the car even after the sales been completed. read more

I bought a used 2016 Toyota Corolla in October of 2017. Aaron was an amazing rep! He made the process an absolute breeze. There was no pressure, he was really friendly, and he even paired my phone to the car. While we were waiting for the finance guy, Mike showed us a pretty great card trick. Even the finance guy (don't remember his name) was excellent. He explained everything clearly and quickly, and made it a no-hassle process getting financed and out the door. Aaron even gave me a suggestion for good insurance for my awesome new car. I would definitely recommend this place to anyone looking for a new or used car. The entire staff is amazing, the service is unbeatable, and I've never had such a great experience purchasing a car. If I'm ever looking for another car, Aaron is my first call! read more

Fantastic dealership! Purchased our car Tuesday and was greeted by the general manager after working on a deal. Our salesman, Dave, was beyond pleasant and took every care of our needs. Ty, sales manager was wonderful in communicating with us from the start. To finalize our deal, Fay, was simply amazing. She took care of us like family. I would highly recommend purchasing a new or used car from Orange Coast. Excellent experience. Will return if we need another car. A+++++!!! read more

When we started our search for a new car we visited several car buying websites and submitted our contact info to get pricing. Immediately the phone started ringing, the emails arrived and the text messages began with salespeople from all over the area wanting our business. Have to say the most persistent of them all (and there were so many) was Steven Collier from Suburban Buick-GMC-Cadillac. He called once or twice a day, texted often and wanted to earn our business so badly we decided he was the salesman for us. He had patiently answered all of our inquiries and when we were ready to buy we visited the dealership and were very pleased with the VIP treatment Steve and actually everyone there gave us. We negotiated a deal we all were pleased with, then sat with Ty the finance manager who was very pleasant and accommodating. Not pushy at all which was so nice. We then sat with Steve in our new automobile as he instructed us on how everything worked before driving off into the evening in our beautiful new vehicle. (after having our photo taken -- nice touch!) The next morning, Steve called to follow up with us to ensure that all was well and that we were happy. Couldn't have asked for a more pleasant car buying experience. We've had the car for a month now, and I thought we had left a Yelp Review but I guess we didn't. They deserve this 5 star review. Everyone at this dealership is so helpful, professional and their goal is that you leave happy! We are very happy customers! We will recommend Suburban Buick-GMC-Cadillac to all friends looking for a new car. read more

Wow....Im reading through all the reviews and wondering if they are reviewing the same dealership. I have always had excellent customer service, from the service department to finance. Big kudos to Jason, Jim and Sal in the service department!!! They have always gone above and beyond. They are your advocates for service. They will fight to get you covered under warranty. I have not had much interaction with Fred but I cant imagine him being that different from the rest. Jane in finance is a miracle worker....Jane is straight forward and honest. I have sat in her office and I hear her on the phone fighting with lenders to get deals done. So if you aren't approved its not because of lack of effort on their part. Lisa is awesome...she always goes out of her way to say hello and ask if there is anything I need. Granted I don't necessarily like the all day experience of waiting and the back n forth, when purchasing a vehicle, but I understand the process. Like any business there are good days, there are bad days and always room for improvement, but in my experience they always make every effort to fix, solve, or rectify the problem. And I can certainly empathize and sympathize with all the bad reviews. However, at the risk of sounding like I'm discounting their realities, What I tend to make up is; its misplaced anger. NickyD read more

**BEWARE OF SCAM** DO NOT GO HERE FOR NEW OR USED. ASK TO SEE A CURRENT CARFAX REPORT FOR THE DATE. I went in looking to compare the Lexus IS to the Cadillac CTS coupe. After test driving the CTS, I wanted to see what they would offer me for my 2013 Hyundai Elantra. I have near perfect credit, so the deal was really going to be in what they would offer me for my car. At the very beginning of the conversation, I let the salesman know that I had wrecked the car 6 months after ownership. After he got all the basic info, he went to his sales manager to see what they could do. He came back with a ridiculous, even insulting offer. It was clear that they wanted to add my current loan on to the back of this new car. The offers that kept coming back from the sales manager where outrageous. When I told them to take my car out of the equation and that I wanted the current national promotion that GM was offering for the CT's ($1500 down and $339/month) that was being advertised on the side of a CTS on their lot (and I had read up on the offer details online) I was told that the signage was wrong and there wasn't that promotion. The salesman kept telling me that I had negative equity in my car and I wouldn't be able to sell it. You name it, they came at me with it. He refused to give me an actual number of what they were offering me for my trade, nor would they show me the sale price of the new car. After FOUR AND A HALF hours, we finally came to a deal that I was comfortable with. I should have left after the first offer. When the finance guy was finally ready for me, he looked at all the paperwork of the deal and said "wow, you got lucky. CARFAX isn't even reporting your accident." I was floored. They were using the accident against me because I was honest about it. I immediately contacted CARFAX when I left the dealership and they confirmed the accident was not on the report. I faxed them the $8300 repair order and they IMMEDIATELY updated it. I found where the dealership has it listed for sale in their used inventory (funny, the salesman told me they couldn't sell it and it would go to auction) and it is advertised as nearly perfect with only 2,000 miles and the manufacturer warranty. THIS IS NOT TRUE. DO NOT BUY THE 2013 HYUNDAI ELANTRA VIN:KMHDH4AE5DU491588 IT WAS IN AN ACCIDENT IT WAS SOLD WITH 28,000 MILES I AM THE ORIGINAL OWNER AND KNOW THE TRUTH ABOUT THIS CAR Please do not make the same mistake I did and go to this dealership. I am waiting for the GM Survey to be sent, so I can bring this to their attention. I will be contacting DMV and BBB. read more

Am sitting in the showroom waiting to complete paperwork on the purchase of a new ELR.. Bruce Deloye the Internet sales manager and Mike Arkin the GM have treated me with a level of courtesy that I am very gratified by... The transaction was completely transparent, all numbers were offered to me in writing and made simple despite the complexity of the rebates etc... I have bought many cars I'm my time and I would say that this was as pleasant an experience as I have had... Ad that to the fact that Cadillac makes an extremely sexy vehicle, offers great deals and I could not recommend Orange Coast Buick GMC Cadillac on Harbor in Costa Mesa... If you have any questions about this testimonial please contact me here on yelp. read more

Oh boy, where to begin...OK so my husband and I have been car shopping for the last couple of weeks all over. We stopped by this dealership since they had a few pre-owned vehicles we wanted to look at. At this point, so far so good. We were greeted by Joseph (Joe) when we pulled up. He brought the keys to the vehicle we were looking at...a Jeep Grand Cherokee, still so far so good...We test drove the car and it was ok, at which time he mentioned that he had just taken up a trade in vehicle that was not available yet, but would be soon and it would be about $12k, so my husband asked "Can we see it?". Joe was more than happy to show it, brought it down, we looked at it and of course it was just traded in, so it was still dirty...no biggie. At this point we were still in the process of selecting a vehicle. Joe said the car would be ready by Weds. once all the proper inspections were completed and the car was cleaned up. We drove away thinking we would be coming back on Weds, but we ended up going back and asking if we could go ahead and look at the numbers since we were still in the area and avoid having to come back if the numbers don't add up. We proceeded to start the paperwork and at this point he brought a paper with a price tag of $15,695 (worse case scenario, but it "won't be that high").....I expressed my concern with such a jump in price, he insisted that it's normal since it was just turned in. We left with the impression that the price would be closer to the original $12k he mentioned. A couple of days pass by, I receive a text from Joe stating they're still working on getting us the deal we were looking for, I asked him to contact my husband since I was not available. He proceeded to contact my husband and all he mentioned was that the car was not ready and would call back the following day. The following day he called again and again just mentioned that the car was still not ready but would be ready by Weds. and he was having a different manager working on the deal and it should be "easier". Finally Weds. comes, the car is not ready, my husband asked if he needed anything from us and he said they had everything they needed. Ok, so Thurs. comes along we receive a call, the car is ready...since we were unable to go, we went Friday. Now here comes the "bait and switch" part. We head over to the dealership, we met with Joseph and Benny (sales manager), they were so happy to shows up the paperwork: $16,550!!!! Not only did the price NOT go down to the "approx. $12k" quoted, but it substantially increased, by over $4k!!!!! At this point, we asked the obvious question "What happened to the original price?" Well, it turns out that Benny had no idea of what we were talking about. I told him we were quoted "about $12k" originally, he replied he had no idea of what I was talking about and where I got that price from. So, I told him, Joseph did...this is when Joe sheepishly raised his hand and said "I did" and had not said anything Benny or anyone else. What type of establishment does that? No communication between the sales rep and the SALES MANAGER??? Benny seriously told my husband "Don't look at me, I didn't quote you that price."!!! We were, of course, extremely upset and felt bamboozled, Joe had us going out there past 7:30 during rush hour just to give us something we did not agree on. He had multiple opportunities to talk about the price change, he actually changed the subject when asked about the price when my husband asked on one of the phone calls. This morning they had the audacity to leave a message telling us how hard they worked on our deal and they would put $500 down for us and how good of a deal we were getting...SMDH! To end our very long story, we ended up going to CarMax in Costa Mesa where we were treading like real customers without the lies, deceit, and they made everything super easy. We purchase a beautiful Cadillac that was actually way better than the vehicle we were planning on getting from there. So, lesson learned, DON'T BELIEVE JOSEPH FLORES FROM BUICK GMC in Costa Mesa. He's very shady and I see that we're not the 1st ones to experience this. Too bad I can't give them a ZERO!!! read more

Be warned if you have an ad from them. 2013 Labor Day weekend Sale. San Clemente newspaper add shows discounts on 2013 vehicles. Example; "over 20 2013 Acadia (SUV) available for $7000 off MSRP ($5000 dealership, $1500 GMC & $500 for Labor Day). The bottom line is the dealership did not honor their ad for a 2013 Acadia Denali in their stock. I had the ad in hand to show them. They said they sold 17 Acadia's and several of them with the $7K discount. But they will not sell one of the three Acadia remaining in their stock for $7000 off MSRP. Tosca Walker, internet consultant, telephone me and said there is an additional $2000 off for being a current GMC owner (loyalty) and also owning a luxury car. This discount was not available when I visited the dealership and was told Tosca was new and made a mistake. I accepted this as a mistake but expected them to honor their print-ad. They did offer me a $6000 discount off the MSRP and was told by Jeff (lead salesman) the offer was good until the next day. So I went home to think about it. On the second day I visited them, the sales manager, Ken, revoked the offer and said it was only good the day before. He further added that even if I took the offer the previous day, he would have rejected it because it was too low and the GM still has to have his approved as the Sales Department manager for final sales. Furthermore, the sales manger (Ken) said the ad with $7000 off the MSRP was old and used a finance footnote for another vehicle in the ad [i.e. percentage rate expiration date] as the ad's overall sales ending date. This is wrong and incorrect. This shows their level of integrity and honor. Last, their email reply to me included the following: "WE WILL BEAT YOUR BEST DEAL BY A $1000.00*" *Must bring in signed purchase order of a vehicle with exact VIN number & MSRP and we will beat it by $1000.00.Vehicle must be in dealer inventory and within 75 miles of Orange Coast Buick GMC Cadillac. Although I did not have a signed purchase order from another dealership, I did have emails from other dealership with VIN, MSRP in their dealership inventory within 75 miles and Orange Coast would not honor the $1000 off. I accepted this as a 'nearly impossible and not very practical advertizement and was okay not getting this but would like the $7000 off per their ad. Kyle Chernack, sales consultant, is very nice and knowledgeable. Sometimes he has his assumptions incorrect. When asked a second time, he often is very sure of himself instead of double checking the facts. A couple of things later shown he was incorrect such as cross bar, chrome rims and window addendum sticker on a Denali. But he does know a lot about the Acadia features and is always eager to be helpful. Upon a second visit to the dealership, he should have coordinated with his manager(s). BTW, Kyle's business card has an email that does not work. Giving the circumstances, I rate Kyle higher but is a 4 out of 5 because he may be behaving the way he is because of his managers/bosses. In summary, the rude and unprofessional part was returning the second day to negotiate further or accept the previous day offer when told, after driving 90 minutes, the offer was revoked and no longer available. This was after I had called in advance and told them I was coming. The combination of not living up to their ad, second day visit with a lack of coordination and not honoring their own previous day offer is why they get 1-star rating. p.s. John Liddy, GM, who was in the dealership, would not make himself available on the second day to follow up with me who revoke his offer. I was at the dealership on the second day for 4.5 hours. read more

Great Sales & Service Experience! Love my new Cadillac and the people that work there are really great. I would recommend this dealership to friends & family! read more

Kal is very knowledgeable, patient, and willing to help potential buyers without pressure. We stopped by to look at the Canyon, even though we aren't likely to buy for 3 months. We had a great experience and will definitely be back. read more

Never buy any car here first of all worst costumer service I got a suv to find out that the CD player didn't work for 2 months and still noting the sales manager was no help at all clueless about everything making it seem like we broke it the second day of purchase not a good way to treat customers it got to the point I need to get a lawyer so they can fix something that they didn't tell me what not working read more

After a couple of less than positive experiences at other Cadillac dealerships, we were invited by helpful and courteous Customer Care Rep, Gina Knickerbocker, to meet with Sales Mgr,Jerry Saros, Jerry found a car for us right there on the showroom floor and we were able to negotiate a mutually beneficial deal. With his cheery demeanor and helpful attitude, Michael Dougherty, our sales consultant, made all the arrangements to send us on our way in our new CTS - a fantastic car, BTW. General Manager, Mike Udell, dropped by our booth to welcome us and everyone we encountered helped us to experience the friendly, homey environment the folks there have created, Because the facility is brand new, it's fresh, clean and inviting as a result. Overall, great place to visit or to buy a car. read more

Paul at the service desk is great to work with. My car had a recall and the passenger airbag needed replaced. I hadn't purchased from them nor used them for service previously and yet he treated me with the upmost respect, professionalism, and service. He arranged transportation between the dealer and my office, return transportation a few hours later, and even washed my car. If my experience with him is indictive of the rest of the team, I can confidently say they are top notch. read more

My service advisor Jim Olsen is amazing. And so is Jim the service director. I bought a brand-new Escalade luxury that the factory did not quality control properly and it leaked through the sunroof due to a malfunction. They not only took excellent care of me, while they had to wait for the parts to be sent in from the factory, they put me in a beautiful brand-new Escalade for a loaner. Their customer service is beyond amazing. Jim kept me advised every step of the way as what was going on with my vehicle. When I got my vehicle back it was spotless, had just been cleaned and Daryl who is the Porter is a complete and total sweetheart. I love this dealership. If you want excellent customer service, this is your go to place. Thank you gentlemen you set the bar for customer service. I will see you at 5000 miles for my first service. Thank you again, for your amazing customer service. read more

I recently had the best new car shopping experience in my over 50 years of buying autos. I was lucky enough to meet Dean Sarwan at Suburban Buick GMC Cadillac in Costa Mesa while looking at the new Buick Encore. As I did not have the time that moment, i asked Dean to email me the details of a lease for the Encore and told him if they looked attractive I would return the next day with my wife (it was for her!) and we could talk. Needless to say, Dean responded in less than an hour and the lease terms were INCREDIBLE. We returned at 10 am the next morning, met Dean, test drove the Encore, and the decision was made. An amazing new small SUV with bells and whistles found on Beemers and Benzes, but for half the price. Dean and I worked through the deal, letting my wife return home. The dealership itself is incredible with a huge lounge and big screen, gourmet coffee, and a truly friendly staff. To summarize, if you really want a great experience when considering a Buick, GMC or Cadillac, go see DEAN. And even if you are not sure of what you want, talk to Dean. He has contacts with dealerships all over Southern California and could really help the process. Thanks Dean! We will see you again!! read more

Excellent quality repair service and customer service. Fred Lockett has taken good care of me since 2008. Only four stars because the cost of parts is slightly overpriced. read more

I am writing to share the superior experience I recently had with the service department at Orange Coast Buick GMC Cadillac. From start to finish, the customer service that was shared with me was top notch. I brought my car in for an appointment to have the AC fixed, alignment fixed and oil changed. When I arrived about five minutes prior to my appointment, I pulled into the driveway and didn't have to wait at all. Mr. Fred Lockett in the service department immediately greeted me car side and checked in my vehicle. He was warm and friendly and quickly assessed my vehicle. I did end up having to leave my car overnight for the repairs needed, and Mr. Lockett kept me up to speed with any updates he could provide during that time. He also managed my expectations very directly with all pricing and time estimates for completing the services needed. Mr. Lockett responded to all of my phone calls and texts promptly - it was quite impressive. He even responded to a text I sent at 7:00 a.m.! In addition to the service Mr. Lockett provided, I was also provided with a courtesy shuttle to get from and to the dealership. I was fortunate to have a wonderful driver named Andreas in the shuttle. Andreas must have a map of the area engrained in his mind. He didn't need GPS and got all of his passengers where they needed to be - taking the routes with the least traffic possible. He was also friendly, engaged and courteous. When I came back to pick up my car, Mr. Lockett was waiting for me. He personally escorted me to the counter to pay, explained all the paperwork and then also personally went to retrieve my car. I'd also sprung last minute for a full detail (hence the 7 a.m. text...), and let me tell you, they did a WONDERFUL job! All of the repair work on my car was done well, but it also looked like new! I felt like I was driving a new car off the lot when I left. In the end, because of Mr. Lockett and Andreas, I actually felt like dropping off my car for service was an experience. I will definitely be back to see Mr. Lockett and his team the next time my car needs a little more TLC, and I applaud the dealership for providing great personalized service to their clients from start to finish. read more

Found a pre-owned car listed in stock via cadillac.com in theirs store, got a confirmation twice from Leslie Rehnert that its available for purchase at the evening (I supplied VIN and link to the car). Came there next early morning (80 miles drive one way) and guess what? The car "was sold some days ago" and they tried to up sell me another one. read more

Jim (in the Auto Service Dept.) was great to work with. He explained everything that needed done and what the expenses were up front. I am 100% satisfied with the service and most likely will continue to do business with OC Cadillac Dealership. Thank you! read more

Oil change with no appt and car wash in 40 min and got a deal on the price, let me use a coupon I forgot at home. Plus free donuts and people were all nice. Big upgrade from south coast service. read more

Just left there with our new SRX and loving it. Our sales rep Raffii Guldjian & Fay in finances were very patient & accommodating. read more

I have been in the market for a new cadillac since 2013. Out of all the sales reps I have encountered, I must extend the upmost gratitude to Ben Bergman for his technical expertise, patience and sincereness. I wished he was located in San Diego. Ben great Job and Orange Coast Cadillac has nothing to worry about as long as you are in the sales department. Thank you again!!! read more

Nathan was amazing & really took care of us. He made the process enjoyable! Would refer him & the dealership to others!

Happy to say I walked out with what I wanted and at a reasonable price. Oscar Garcia was very professional throughout the whole process and will definitely recommend his services. read more

Purchased a new Buick last week and what a great experience. My salesman Raffi was awesome best car purchasing experience, I will be back for my next car. read more

I recently went in to scope out some cars. David greeted me before I could get to the door and had a great attitude. He was nice, easy to talk to, and wasn't trying to pull any typical salesmen tricks. I definitely recommend him when going down there. read more

I have had great experiences with suburban in the past. In fact I was considering purchasing from them. However, I've been trying to get my vehicle serviced for a couple of months. The first time, of course, they didn't find the problem. The second time I arrived and the promised loaner car was not there. The third time, they called to cancel because my promised loaner car was not available. Now I'm still trying to set up an appointment with a loaner car. No luck so far! read more

Jim Olson and the folks in the service department really went above and beyond to help us out with our 2014 Acadia. They pinpointed the issue and fixed it immediately. If you ever need to take your GMC in for service I couldn't recommend a better dealership than Suburban GMC in Costa Mesa. Ask for Jim Olson and he will take care of you. read more

Everyone is sincerely kind and the service is excellent. I know when I come here that I'm in good hands!

Suburban Cadillac has spoiled me. I feel like something is wrong when I get my Mazda serviced. Cruz Pena is my rep and knows both me and my car. Friendly, fast, and effective, Suburban's service is outstanding. read more