Ben Bergman was very helpful in assisting me lease my 2015 Yukon XL Denali. He is a true professional and knows his product. I would highly recommend him for any GMC product if you are buying or leasing in California. read more

My husband and I walked in to see the new Canyon. We had a wonderful man, Kal help us and take us for a test drive. He was very helpful and definitely knew his stuff! We couldn't walk away from such a friendly, helpful experience. We took the Canyon home that night and couldn't be happier! We have told many friends about our experience and of course we love to show off our new Canyon and tell them to come see Kal! Keep up the great job OC GMC! read more

If you need your car serviced, go see my man Cruz. He always takes care of me with top notch service. The service was so much better here, I even take my corvette there now. read more

This is one of the finest dealerships I've purchased a car from. The entire staff, the General Manager Mike Udell, the Brand Manager Patrick Pepper (what's a Brand Manager?), the Used Car Manager Gene Hensley, our salesman Dean Sarwan, and the finance person Chrystie Muncy were all very helpful. They truly seem like they enjoy working there and they enjoy working together. I really can't say enough good things about them. I bought a used 2011 Nissan GT-R (5 years old). It had only 16 thousand miles and was priced thousands less than other 2011 GT-R's I've seen in this area. Mike showed me some emails from the owner of the dealership explaining the provenance of the car. The prior owner of the car, who is a friend of the owner of the dealership, had purchased the car from a Suburban Nissan dealership in Michigan and traded it in to the Costa Mesa dealership a little more than a week prior for one of those 700HP Cadillacs. Prior to placing the car for sale, the dealer had taken it to a GT-R certified Nissan dealer for the recommended service, and they had completely detailed the car. (I guess that part is fairly normal.) The car was available for sale at 10AM that Saturday. I made an appointment to see the car immediately after seeing it on-line at 11AM. With the approval of my primary adviser (my daughter), by noon I stated my intention to purchase it. Our transaction was complete around 4PM. Dean and Patrick had offered us something to eat, but we were anxious to drive the car. read more

So I'm updating my review because immediately after I posted the last one, the GM - Mike U. - contacted me and scheduled an appt for us to come in to get things taken care. He was very nice to my mom throughout the appt, which I was happy to hear since the vehicle belongs to her. read more

If you can, talk to Dean if you stop by this dealership. Nicest man and he remembered my name 3 days after my first visit. This place was by FAR the best dealership I've been to as far as customer service goes. No other dealership even came close to their service. They will take care of you and get you a great price on the car you want. Also want to give a shout out to Austin who helped me with my purchase of my Terrain SLT as well. Very nice and helpful. This is going to be my first stop whenever I need a new car. 100% would recommend! read more

This is my 4th Escalade I have bought and Fred Lockett always takes great care of me and my family. Simple, honest, fair and efficient. The new facility is beautiful !!! read more

They do not treat their customers well and bad follow up. No one helped us for 10 minutes and when asked for help acted like we were inconveniencing them.. read more

Where to start!? I have never had such a great time at a dealership in my life. I like most people dread going to dealerships because it seems like the salespeople are like sharks smelling the blood in the water and the feeding frenzy begins. I was in store for a shock. I had been talking to Dennis Bala for about a week on an Escalade 4wd. He was always so nice and attentive over the phone. I was blown away when I realized he is the general manager. I used to work at dealerships and general managers like him are far and very few in between. He sat down with me and he structured the deal on the pc and showed me everything. He was very straight forward, polite, informative and even treated me to a Diet Coke and Cheezits. In Finance I was helped by Karina Vasquez who was just a doll. I can't say enough nice things about my experience there without putting you to sleep. Thanks once again Dennis and family, we will see you soon! read more

The GM Dennis is great! He really goes above and beyond to make the customer happy. We are very happy with our new enclave.

Love this dealership. We had a great sales person Ben Bergmann, he did just what he said he would. Even after we purchased our car he called and checked on us. He even took his own time to go over the cars features with us. The service department is terrific also. Great,great service. The most important thing when you buy a car. Service and a contact that is grat help. read more

At first i was thinking about writing a negative review after all the circles they got me going through. A loan did not go through and my check for down payment was still cashed. That got me really mad after a week of trying to get some answers i finally get a day off of work and decide to show up in person. Not even 5 minutes after arriving they sit me down, they offer me a water and a few moments later i receive my check. That was great. I also wanna thank them for going above and beyond and giving me a jump. My cars battery was having issues so they got one of their mechanics actually check it out for free and they got my car running at no charge. They didnt have to do that but even when i didnt get the car they still helped me. So for that i thank you! read more

After an uncomfortable experience trying to work with another Cadillac dealership, I turned to Orange Coast, and it was a much smoother transaction process. My salesman, Olmo, was knowledgeable about the product and made me feel good about the purchase. Olmo and his manager Ken were both upfront with me and they were able to meet my requirements on pricing out the lease with no hassle. In fact, they got me a few more options on my SRX at a lower monthly payment than the first dealership I tried to work with. I was very pleased with how well everything worked out in the end. read more

Just purchased a new 2014 SRX from this dealership and was extremely pleased with the entire transaction. Our salesman, Ben Bergman was very knowledgeable of the product line and really patient throughout the purchase process. He never made us feel pressured, and even took the time while signing papers with the staff, to preload our station selections from our trade-in. We will continue to buy our cars here as the service department with Mike Martel as one of their mechanics has always gone the extra mile to answer any questions or concerns that we may have regarding our vehicles. Thank you Orange Coast for having an awesome team from purchase to service!!!! Bill & Karen K. read more

I went to Orange Coast Cadillac because my old beater finally gave me its last tank of gas. I started looking for cars on the internet. I went used because I didn't need that big of a car payment for a new car. Anyway I looked at Orange Coast found a 2005 Chevy Monte Carlo for a great price. I called they still had. So I went to look at it. While I am there a salesman by the name of Bruce Deloye. Bruce is awesome. He talked to me about the history of the car how a female traded it in because she got a promotion. He even offered to let me have her number so I could talk to her. We went on a test drive and he continued to tell me how a couple of service guys wanted to purchase the car. But they couldn't. When we got back i asked my wife what she thought. she said it fits you. So we started the paperwork. let me say again Bruce is a hell of a guy. Awesome. I don't have the best credit but man did they work with me. I left with the car. A 2005 Monte Carlo on 20 inch rims and 52k miles was a nice Saturday for me. That was my buying experience. So, after I had the car for 59 hours my check engine light turns on. I was so disappointed that that was already happening to me. I got to work and emailed Bruce. He called me back telling me to bring in the car. I went later that day to Orange Coast and met with Bruce he said dont worry I will take care of you. He did. He had his manager send an email to the service department that I wiould be there at 8:30 am the next morning. Bruce even put a handwritten note on Krissy's desk. just to give her a heads up. When i pulled up in the morning its like they all new because they saw me drive up and pointed at Krissy. I wasn't even in the dealership yet. She was awesome as well. Hooked me up. FIxed what the problem was. got a car wash and got a full tank of gas. I mean it is a used car. I was so pleased and happy with the way i was treated. Costumer Service was awesome, Sales was awesome, Finance was awesome, Service was awesome. Very Very happy to say i got my car at Orange Coast Buick GMC Cadillac. read more

I wanted to take a moment to express my gratitude for the kind, patient, and time-efficient customer service I received today at Orange Coast GMC. From taking the reservation down to leaving with my paperwork, I was treated so respectfully. I appreciated the care given to our family vehicle, as well as a ride home (Andres, the driver, was very friendly and easy-going) while my vehicle was tended to. Thank you, Cruz Pena, for making my experience a pleasant one. See you for my next service! read more

After my last experience, I wasn't too happy with this place.. However, they have definitely changed my mind.. All due to the professionalism and follow through of the Service Manager, Jim. Jim called me and wanted to make sure he got to the bottom of my issues. They took my Denali back in and worked on it until they could fix my problem.. Jim kept me updated throughout the entire process.. My Nav screen works like new, without issue so far. My transmission seems to be operating much better, whether they concentrated on that or not.. The only reason I didn't give them a full 5 stars is because the knocking on my wheel well is still there.. Jim knows about it and is researching to try to find a solution. Also, the loaner car situation was pretty crappy.. Suburban didn't have any and they sent me to enterprise.. Enterprise wouldn't give me anything even close to comparable to my vehicle.. And they vehicle they did give me was dirty.. They didn't even wash it.. I'm grown used to Lexus type service.. And driving a 60k+ car, I was expecting the same with GMC. Jim and Fred are trying their best and I commend them for it.. Might just be a reflection on GMC and maybe the dealership in whole.. But I do appreciate the extra steps and courtesy that Jim and Fred have shown me to at least try to get my issues fixed. Let's see if they can come through and get me back to 100%. read more

This place is a class act all the way! I received a recall notice that the Takata airbag needed to be replaced immediately. Since Suburban Buick GMC is the closest GMC dealer for me, I gave them a call. From my first call to picking up my repaired car I had excellent customer service. I would recommend them highly to anyone. I first had to take my car in for evaluation and once it was determined that the airbag did, in fact, need to be replaced Sal ordered the parts and had the guys wash my car before I left! What a nice treat! It made my day :) Once the parts were in about 3 weeks later, I made an appointment for the repair but when I arrived I was told it would take longer than the 3 hours allotted and Cruz was kind enough to provide me with a wonderful loaner car to use so that I could leave my car there for the repair rather than having to come back at another time. What a relief! I was in & out of there in a wonderful loaner car within about 10 minutes! It was convenient and professional & I truly appreciated the excellent customer service. Everyone I interacted with was pleasant, helpful and professional. Also, the loaner car was a new, beautiful Buick Envision that I had a hard time returning because I was loving it so much! haha :) THANKS Suburban Buick GMC for everything!! Especially Sal, Cruz & Lianne :) Great job & I'll definitely be back in the future! read more

Very poor service especially on warranty parts. Took the car in on February 19 and they were supposed to order parts and I was told it takes 2-3 weeks. I kept calling to check on the status and they never bothered to return my calls. Finally in May they called and I took the car in. After having it all day they called and informed me that they lost the parts. I took the car to another dealer and they had the parts in 2 days and fixed it. I will never take my car there again. read more

I have never had the great experiences from any other dealership that I've had at Suburban Buick GMC of Costa Mesa. From the initial purchase (in my case, lease) the salesman, finance people, shoot -- even the receptionist who took my initial call were wonderful. They were more than professional...they were friendly, they were "human." I've gone back for servicing twice. Both times they were ready for my appointment and had the work done and car washed in the time they said they would. The second time I went for regular servicing I was having a terrible week....the service man, I think he name was Dwayne, gave me a hug and a word of encouragement and told me if things didn't get better come on back and he'd give me another hug. Like I said the people who work there are humans and really care about their customers. read more

The Orange Coast team, including Ben Bergman (sales) and Sal & Fred (service), did an excellent job in finding and getting the exact truck I wanted for me, and then doing all the prep work to my satisfaction. They were a great help in installing the extras I purchased elsewhere, and their detail team did a very professional job applying the extra protections on the paint, glass, and upholstery. Kudos to Orange Coast Buick, GMC, Cadillac. read more

My wife and I were putting too many miles on our cars and our daughter would cheerfully borrow any of them if hers needed maintenance, so we decided to look for a "grocery getter" as a spare. After looking at Hondas, Toyotas and others, we found one at Orange Coast Buick-GMC-Cadillac on Harbor in Costa Mesa. It turns out it was a trade-in: a 2002 Jaguar S-Type with a V-8 and 61k miles! We were met by Fred Knapp in Sales, who was really friendly, very personable, and if he didn't know something (he doesn't normally sell Jags) he found out. I usually hate buying a car at the dealers, but he turned my wife and I around with his good nature and great sense of humor. They went through it perfectly, new brakes and discs, actually quite a list, including new tires. It had a couple of small scratches, but the Service guy in the back, Alfredo Ponce, fixed those, repainted the entire front bumper and armored the car completely. He was meticulous and a great artist who made it look factory new! You'd expect to pay a lot more for all that strength and beauty, but it was $8,000 out the door, about $2,000 less than the comparable every-day run-around car we were looking for. Very smooth, very quiet, and very powerful! Lots of compliments from complete strangers. read more

Good morning, my name is Gannon L. Burks and my wife Jenny and I, who are educators in the NMUSD, traded in our Cadillac Escalade and purchased another vehicle from your well ran Orange Coast Buick GMC Cadillac dealership. From the moment we step onto the grounds we were met by many of your staff members who were very pleasant and accommodating. The visit started off with the sales rep Eric Henriquez showing us several cars in a very pleasant and professional way. He was knowledgeable and quick to find answers to our questions. While my wife and I were speaking with Eric about prices on the cars Lisa Nelson, the receptionist, was wonderful with helping to entertain our eight year old daughter Bailey. After purchasing the used Chrysler 300 M, Sal Garcia had to do some work on the car and was very professional and even got me another car to use until they finished with the details of the Chrysler 300 M. The ladies at the service desk, Maria and Donna, were very friendly and had great smiles the whole time. Overall the experience was top notch and even though we did not speak with you personally you were wonderful throughout the whole purchasing process and even authorized a replacement windshield when there was a crack found before we took the car home. I know that buying a car can be a very daunting experience at times, however, your staff members on this particular day were firing on all cylinders and I would hope that anyone who visits the dealership would have the same experience that we did. Thank you kindly for your professionalism and service to the community. -Gannon L. Burks read more

Excellence right from the start with a friendly Service Adviser (Jim Olsen) starting the paperwork then onto an office for processing. honesty was shown in their repair work of a window not going up. They said it only needed a new switch instead of the more costly solid state module. I liked very much the service of To and From "Orange Coast Coast Buick Gmc Cadillac" Dealership. read more

Our experience was the worst we had.... the first night we had an apt @ 8pm to test drive an used vehicle from the lot, got there and drove the car around the block, we came back to the Dealer to see if the vehicle was eligible for extended protection or to buy a peace of mind warranty and unfortunately the vehicle had over 100k miles, then Chris W(salesman) told us that there was another vehicle in the lot with lower miles and also on sale, we decided to see and to test drive the vehicle but the sales manager came out and said an unprofessional comment, " hope you guys weren't thinking of buying the vehicle tonight because we all have families and places to be", that's something we called not taking care of a potential sale and or future referral . Long story short we received a phone call from Chris W. after a few days announcing that if we were still  interested on the vehicle and that is on sale, we asked Chris what was the current selling price he mention it was for 28,995 but was going to speak to a manager cause usually the vehicles are markdown every Friday, and he was going to call us back, he did called back and left a voice message saying that the vehicle was on sale for 27,900 and will be available at anytime tomorrow and to come on down(voicemail is available), I decided to contact Chris to verify the selling price of 27,900 and he confirm with me over the phone and I decided to tell my wife that we had an apt on Sunday for a test drive at orange GMC, well on Sunday everything came loose from the vehicle not being at the current sale price that it was offered and to not make an offer at least trying to sell the vehicle at a lower price than 28,750. Manager never came and apologize for driving 60 miles just to get there and wasted half of my day at a Dealer with the family. read more

had a great experience dealing with Kal Latif. If you want a good deal, go see this Kal!

Ali was great and helpful . This is the second car I bought .

Julio Salvatierra was so patient and helpful!!! Was able to get me an awesome car and got my payment to where I needed it to be, even with my crapy credit!! Julio you rock!!! read more

This is a awesome place to buy a car. Karl and Steven and all the other peeps that work there are great. They really go,out of there way to get ya what ya want. Thanks for everything and if your looking to buy a car, we'll head over there read more

I had a coupon for the oil change and a gift card for the tire rotation. This seemed to upset my service advisor. Whether he likes it or not, the coupon and gift card came from Orange Coast Buick. He should have been more discreet with his anger of the deal. read more

My experience with this dealership has been nothing but top notch. Beginning with my phone call to schedule, to working with MY schedule, giving me the best customer service, and servicing my car in a timely manner. I would not hesitate in a second to refer family and friends to this dealership. They consistently go above and beyond in providing us with utmost service and attention to details. read more

Raffi G. was the sales representative I worked with; he was honest and easy to work with. I started at the dealer web-site and looked up the inventory for the car I was interested (Buick Enclave). When I found the Enclave with the amenities I wanted, I contacted the dealer and scheduled an appointment. When I arrived at the dealer, the car I selected had been set aside for me. I met with Raffi and we quickly worked out the details of the purchase. It was a smooth and painless process. Raffi and the other staff member I dealt with were all very professional. Raffi spent 20 to 30 minutes with my wife informing and assisting her with all the technical features of the vehicle. We could not be any happier with this purchase experience. Somewhat surprising...but great buying experience. Steve I. read more

Had a great experience with this dealership. I love their new building, beautiful and big. Fred in Service was very nice and took good care of me for routine service on my SRX. Lease was coming due so decided to test drive a 2016 CTS. Kevin was my salesman and he was extremely professional and wonderful to work with. Ali in Finance was also very nice and pleasant to work with. This was an enjoyable experience from start to finish; my new lease transaction was smooth and easy. Everyone at the dealership was very attentive and made me and my husband feel very comfortable. I love my new CTS! read more

My buying experience was the most fun. I got a great deal and drove off with the car with all the goodies for the cost of a basic one...Love Mr. Pepper who lights the place up with quick witt. Payne was great, more than helpful to find the exact right car for me. He was almost too nice for a saleman. I Highly recommend this beautiful brand new dealership if you are looking for GMC, Buick, Cadillac, or Subaru vehicles...will do business again thank you!! read more

The best part of Suburban Cadillac GMC is my service advisor Jim Olson. Jim is a great guy that is honest, trustworthy, professional, and just an overall good person. You truly feel like your family when working with Jim and it's so nice to NOT feel like just another number. With Jim you can count on him explaining things in great detail so you understand everything and he will work with you and go out of his way to help you if your in a time crunch or need a loaner vehicle. I highly recommend him as a service advisor to everyone I come in contact with. Dennis Bala (general manager) and Jim Maloney (service manager) should truly recognize and commend Jim for his hard work and amazing customer service because if it weren't for people like Jim Olson I wouldn't be a forever customer. Thanks Jim for being the best part of Suburban Cadillac GMC...as long as your there I will always bring my business! read more

Jim provided excellent customer service! He kept me updated and checked in on me while me and my dog waited for my truck to be serviced. In fact, I was very impressed with the ENTIRE service team and will return because of both Jim and his team. In fact, I set an appointment for my fiance to take her Cadillac in so you're already seeing the loyalty. Thank you! read more

The Sales Managers never follow through with that they say. I went through and leased a car from there and when it was time to trade in for a new one they said they were covering it in the pull ahead and never did. Lets just say I am out money because they did not follow through. The sales team is in a constant flux with no one of use who stays. Do not buy from them. read more

Left my Chevy here for an oil service and my car was somehow sideswiped by something. I gave them a call and left a message with the service manager but I never got a call back. Now my car is damaged and needs to get painted. Go somewhere else where they value customer relations. read more

Salesman showed wrong model. Failed to return call. All out ignored our request , Will never shop here!!!!

I just had service for first time here, they are awesome I am a women and they made me feel so welcomed and appreciated. I will definitely be back read more