I went to this dealership looking for a new car. They were very helpful and very professional. Definitely recommend them to everyone!

Amazing experience from start to finish. As a first-time car buyer, everything was explained clearly, no pressure, no games, which made the whole process easy and stress-free. Diego was genuinely polite, knowledgeable, and straightforward, answered every question honestly, and made sure I felt confident in my decision. Couldn't have asked for a smoother and supportive process. Thank you very much Diego! It's a pleasure to do business with you and the Pacific Auto Center in Costa Mesa. read more

Pacific Auto Center Costa Mesa - Car Buyers Near Me - Costa Mesa, California

I visited Pacific Auto Center to view a vehicle, then came back ready to negotiate and pay cash for it. The online listing made the car sound pristine, but in person, it had a long list of issues: broken trim, missing parts, mismatched tires, rusted rotors, and a non-functioning rear screen. These flaws weren't disclosed in the ad. Worse, the dealership attempted to charge $5,500 for paint protection, theft deterrents, tint, and other add-ons that were never discussed beforehand, despite claiming "no hidden fees." Their fine print later revealed these were pre-installed and not part of the advertised price. I waited more than 20 minutes to speak with a manager after raising concerns but willing to negotiate, but no one followed up, so I walked out. This place banks on uninformed buyers accepting inflated prices and vague add-ons. If you're a serious buyer, read the fine print, ask hard questions, and be ready to walk. UPDATE 6/28/25: After buying the same make and model at a different dealership -- one with FAR better integrity -- I want to reflect back at my experience at this dealership and their practices. First, salesman wanted me to negotiate on the final price, not the vehicle price. That's a classic dealership tactic as it protects the sticker price for their metrics, have an easier time hiding add-on profits, and it creates a false impression of flexibility. Ultimately, this is bad for the buyer because transparency is lost, it protects their margin and limits one's leverage. I knew that's what they were aiming at, so I held the line on only negotiating on the sticker price. Again, LOOK AT THE PICTURES AS TO WHY!! In spite of what I just said, he proceeded with the oldest trick dealerships do: "cool-down" or "sweat-you-out" tactic. This is done to make one feel uncomfortable or impatient with the ultimate goal of getting one emotionally invested in staying and "finishing the deal". By doing so, they wear you down so that you're more likely to agree to their numbers just to be done. There are other reasons too but this is a big one. ~20 minutes of waiting, I told one of the salesmen that I've been waiting a while for the manager and will leave in 5 minutes if he doesn't arrive. True to my word, I left. I never heard from them after that (they had my contact info) which tells me they would rather wait for a less informed, emotional buyer to foolishly agree to the unfair price of this car AND overpriced mandatory add-ons. Here's my take away from this dealership: 1) High-pressure, low-integrity dealership model: They prioritize margins over relationships with a focus on flipping cars at inflated prices. They also rely on delays, confusion, and "manager invisibility" to outlast smart buyers. 2) Poor reconditioning = Cut costs: The car's condition (damaged trim, mismatched tires, rusted rotors, broken screen and so on) says they're not investing in inventory. They're pushing it out as-is and hoping no one notices. 3) The "Fool Tax" strategy: the biggest one for this dealership. They keep cars on the lot long enough to find someone unaware or emotionally invested. I was never their ideal buyer. I was informed, direct, and clear. PLEASE TAKE MY EXPERIENCE AS A WARNING. AVOID THEM. I AM SPEAKING AS SOMEONE WHO DID NOT PURCHASE FROM THEM. IMAGINE HOW I WOULD FEEL IF I DID. UPDATE 4/1/26: Since my visit, California passed SB 766, aimed at deceptive practices like misleading pricing and add-ons, the same issues I and many others have raised here. After 10/1/26, dealers engaging in those practices will face greater scrutiny. If you believe you were misled or defrauded, consider filing a complaint w/ DMV Investigations and keep all documentation. In Jan 2026, Yelp placed a "Suspicious Review Activity" alert on this dealership's page (see pic). Read it, then look at how many good reviews come from accounts with 1-3 total reviews here, versus those with a much longer review history. Draw your own conclusions. IF YOU FOUND A VEHICLE YOU LOVE AT THIS DEALERSHIP, PLEASE STAY AWAY!! THEY WILL USE YOUR EMOTIONS AGAINST YOU. read more

Pacific Auto Center Costa Mesa - Highly suspect actions from Pacific Auto Center - Car Buyers Near Me - Costa Mesa, California

Very disappointed in this dealership. Me and my fiance went here to get a truck and Rork helped us out at first. He was helpful in getting us started but had to go help another customer. He handed us over to Landon Hurtado to get us started on the financing paperwork/negotiation. We told Landon we needed GAP insurance and warranty. Rork let us know early on there were some add ons the dealership that would be a total of 2-4k. They stated we can't opt out since it's already on or part of the car/dealership deal. Landon came back with a few different offers that were way out of the budget from what we were looking for. He said he would work with us and get us a lower monthly by bringing down the price of the add ons. He came back with a price that fit our budget and stated that gap insurance and warranty is included. We got the truck and signed all the papers. Turns out they took OUT the GAP insurance we asked for to lower the price. This was never mentioned in the final negotiation. Landon never lowered the price of the so called add ons (door protection film, theft protection, gps tracker) and they ended up being $6000 with the sales tax of the add ons. The truck also only came with a manual key. It's outrageous that a car dealership doesn't even have at least one key fob for each vehicle. Landon said there's no one that day that can provide a key but if we came back they can get their key guy to make a key for $250 that would be covered by them. We live at least an hour away and work so that would not be possible. He then offered to take $200 off the final payment to cover for the key. That is $50 less than what he stated it would cost for a dealership to obtain a key fob. Make it make sense!! We contacted Landon the day after we obtained the vehicle to ask about the gap insurance because it was missing from the paper work. Landon contacted back saying they took it off to lower the payment but we can contact the lien-holder after the first payment to see if they can help. These people are very deceiving and we are never coming back. Please be careful if you come get a vehicle here. No wonder they have all sales final. THEY LIE! read more

Jordan was fantastic. He got me a great price on my 2021 Chrysler Pacifica beating the CarMax offer by several hundred dollars. And he processed the car in about 30 mins start to finish. Great experience! read more

Pacific Auto Center Costa Mesa - Car Buyers Near Me - Costa Mesa, California

Classic bait and switch dealership, salesman even admitted prices on line were only to get people in to the door and that I should give him a break and let them charge 995$ out of the 6500$ of "add ons" bc he has to make his money too. I went in for a truck that was priced at 29,000 guys come back to me with a 42,000 out the door price. So we started to look cheaper and came up with a truck at 23,000$ ans he came back with a 41,000$ out the door price. Not to mention the truck was on the lot for 390 days. Absolute scam do not come to this dealer, both Fontana and Costa Mesa locations are scam artists. read more

Went to view a vehicle advertised for $21K. Upon arrival at the dealership, I found the online advertisement was incorrect and falsified. They tried to upsell the vehicle with over $5000 worth of useless, MANDATORY dealer extras. Avoid this place. read more

Highly recommend Eddy - honest, professional, and transparent! We had a great experience working with Eddy. From start to finish, he was professional, patient, and extremely transparent. What I appreciated most was that he clearly explained all the costs upfront -- no surprises, no pressure, and no hidden fees. Yes there's add on cost, so does everyone else in this industry, and Eddy was honest and upfront with us for the cost and helped to trim it down substantially! Eddy worked with us step by step throughout the entire process, answered every question thoroughly, and made sure we were comfortable with each decision. He genuinely looks out for his clients and makes the process smooth and stress-free. It's rare to find someone who is both knowledgeable and trustworthy, but Eddy definitely is. If you're looking for someone who will be honest, responsive, and easy to work with from beginning to end, I highly recommend asking for him. read more

Pacific Auto Center Costa Mesa - 2023 Model X - Car Buyers Near Me - Costa Mesa, California

Extremely dishonest dealership. Tried to tack on an additional 4k dealer fee onto the taxes and other normal fees. Complete waste of time. Erika is a scammer and a liar. This place is not an honest business. read more

Elder Henríquez was a really good customer service. Best of service. Good prices and affordable.

Would give zero stars if I could. SCAMMERS with there "dealer accessories" that you don't even have an option to opt out which added an additional $6000 to the sales price. Listed price was $26k and with tax and there so called add ons the end price was $10k more. RIDICULOUS. read more

I purchased a car from Pacific Auto Center after weeks of research and was satisfied with the vehicle and its price. Unfortunately, the customer service is where they fell short. I live over two hours away and completed all paperwork in advance to ensure a smooth pickup, yet when I arrived their team was unprepared and disorganized. I was assured the car would be detailed and fueled; instead, it was barely cleaned and had an empty gas tank (far from industry standard). I raised these issues with the general manager, who apologized and promised a monetary gesture. Nearly a month later, there has been no follow-up and nothing has been provided. I will not be returning or recommending this dealership. There are plenty of places to buy a car. Reliable + professional service is what should set a business apart, and that was clearly lacking here. read more

Outstanding customer service from start to finish. Elder was professional, patient, and transparent throughout the entire process. He made buying my family truck smooth and stress-free. Highly recommend this dealership! Thank you Elder once again! read more

I've always wanted a Lexus GS 350 and this beauty popped up online and I had to get my hands on it! Such a beautiful car both inside and out. Both previous owners sure did take very very good care of this car. Elder was great and helped me thru my purchase! Took a one way flight from NorCal to SoCal to bring this baby home. So happy with this purchase! & I also received a check from "Motor Vehicle Software Corporation" (MVSC) for $412 because my DMV fees actually were less than what was intended. THANK YOU PACIFIC AUTO CENTER COSTA MESA !! read more

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In their own words, "every dealership has dealer add-ons." That may be true--but not every dealership makes those add-ons non-negotiable. Pacific Auto Center is a large, high-volume dealership that clearly knows how to attract buyers. They advertise vehicles at or slightly below market value, which gets you in the door. But what they don't make clear upfront is how aggressively they inflate the final price with mandatory add-ons. Yes, there's a small sticker on the window mentioning "possible dealer add-ons," but the real conversation doesn't happen until after you've already invested time test driving and getting interested in the vehicle. That's when the numbers change--dramatically. Example: * 3M door edge protection - something a vehicle owner can buy themselves for about $20-$50 and install in minutes, yet they charge $999 * Paint and fabric protection - comparable DIY or professional products typically run $100-$300 total, depending on quality * Theft deterrent system - often already factory-installed, or available aftermarket for roughly $100-$300 Total package? Around $6,250. If you push back, they'll "work with you" and reduce it--down to roughly $3,000 for what amounts to a few hundred dollars (retail) worth of products. You're then told these items are already installed and cannot be removed, leaving you with no real option. If these add-ons are truly mandatory, they should be included in the advertised price from the start. Waiting until the deal stage to introduce thousands in extras feels misleading at best. To be fair, they often have desirable inventory--and they know it. Just understand that the price you came in for is not the price you'll be paying. Expect a significant markup well beyond the vehicle's actual value. Do your homework, ask for a full out-the-door price before you go in, and be prepared to walk away. read more

These folks are absolute crooks. I found an add on car gurus for a used 2021 Ford f150 raptor and went to look at it. The truck is advertised for sale at $62,995. They would not sell me the vehicle at that advertised price. The salesman, Diego said that there are dealer add ons that I have to purchase for $5700 additional. I said that I don't want a gps tracker, paint protection, door jam protectors, or any other nonsense. They came back and offered these add ons for $3700. I again stated that I just want the truck at the advertised price and they would not sell it. read more

Pacific Auto Center Costa Mesa - Ford Raptor - Car Buyers Near Me - Costa Mesa, California

I had a great experience at Pacific Auto center. I had to buy a van for my business and Elder helped me choose the right vehicle and helped throughout the process. They helped me get financing and very grateful for all of Elders work . Thank you 5 star experience here. read more

I had a great experience at Pacific Auto Center. Shout out to Jordan! He got me a fair price for my car after a not so great experience elsewhere. He was professional, and extremely efficient. read more

Jordan was great help and straight forward. Very professional. Highly recommend. Thank you, Jordan.

Just purchased a C8 corvette. Diego was my salesman and was fantastic. Diego is respectful, professional, trustworthy and friendly. Would highly recommend requesting Diego for your salesperson. Great quality car selection. Really happy with my purchase. Thanks Karl read more

Pacific Auto Center Costa Mesa - Beautiful C8 Corvette convertible - Car Buyers Near Me - Costa Mesa, California

Buyer beware!!! My parents went to buy used Mitsubishi Eclipse Cross and after owning for 6 months. Car started smoking. Pacific auto sales said take to Mitsubishi for warranty. Turbo got replaced and then next day smoking again. Mitsubishi La Puente opened engine and crazy sludge build up. Sold my mom a lemon car and now Pacific doesn't want to buy back or fix problems. Mom had did oil change week after buying car from dealer so was dealer who sold a bad engine. So I would not recommend buying from here. read more

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I'm going to be brutally honest about my experience purchasing a car from here with my girlfriend. We are an interracial couple and I had an appointment scheduled to come check out a vehicle and we were treated less than other couples that showed up the same time we did to purchase a car. First off we really weren't treated right let alone questioned as to what vehicle we were interested in they just sat us at a desk and disappeared. I noticed other customers were treated first come first serve and even talked to. I went in with $8,000 cash towards an older muscle car that was selling for a little over $23 grand. I took 6 months worth of disability pay stubs and a years worth of banking statements that shows $15,000 in my account and I also took utility bills in my name and I still couldn't qualify for the car yet they put my car in my girls name after they asked for a co signer tricking her into buying the car and not me and she has poor credit. Go figure. Plus she's white in appearance but 100% arabic. The salesman wasn't interested in selling us the vehicle despite having all documents in order and $8,000 cash. I complained to the general manager Steve and informed him of our mistreatment. And even after getting him involved we were treated no better and the reason for this mistreatment is because the majority of salesman there are Hispanic with the exception of a few whites here and there. At the end of the day I found this car dealership to be racist towards people of color and that's that. I can't be more honest with regards to our experience there. We eventually purchased the car with a high monthly payment and terms even after I dropped $8,000 cash and that's a fact so you tell me? Was this a deal or did they just take my money and charge it to the game? So don't come here. They all are snakes looking to take your money. And if you're black well, they aren't going to give you a good contract at all so, be prepared. read more

Thanks Jordan! Really good experience. The service was fast, professional, and very helpful. Jordan explained everything clearly and made the whole process smooth and easy. I truly appreciate the great customer service and would definitely recommend this place to others. read more

Today, I went in to help my brother choose an SUV to support his professional soccer coaching career. We did our research and found the perfect 2019 Honda Passport and drove from Simi Valley to Costa Mesa to see it in person. We were received by Diego who is a very experienced and well trained car salesman here. He took us for a test drive of the vehicle and explained to us that it was I mint condition. Our family has an extensive background in the automotive industry so we were able to confirm that in fact it was in great shape and well maintained. The paperwork process is always the same but he made it go by very smooth and offered us some coffee and water for the wait. In addition, we also spoke about soccer and life and that made the time go by even faster. Long story short, thank you so much Diego and the Pacific Auto Center Family! We will be sending people your way! read more

Pacific Auto Center Costa Mesa - Quality cars - Car Buyers Near Me - Costa Mesa, California

Stay away from this dealership! They are non professional at all. We went to buy a 2019 Mercedes Benz C300, we practically agreed on it! But it has a problem with the sunroof, it won't open and won't close, EDDIE the kid told me they will fix it on Monday, I have the cashiers check ready and waiting for them, and I was going to finance the rest, then comes the big Surprise, the car was sold on Saturday!!!! I have also text messages which proves all of what mentioned previously. It's a fraud dealership that won't respect its word and customers, what's more they hire a non professional kids to represent them in the most ugly way. They try also to enforce their steeling equipment to rob you of under different names like paint protection and theft protection....... Stay away, stay away! read more

Pacific Auto Center Costa Mesa - The Cashier check that was bought on Saturday then the sold the car on the same day to another person!!! - Car Buyers Near Me - Costa Mesa, California

We came for a car and left with one. Thank you so much Landon. Landon was very patient with us and waked us through everything. read more

Drove all the way there an hour drive based on a vehicle on a price they had online and just like every other bad review on here. BAIT and switch could barely find a sales person to start with very shady place do not buy from them. They profile package you so what everyone has said in all of these bad reviews is true, but the price is different for every review for ours it was 6500 for a package that is not optional super shady. Do not buy from these people waste of time. Our sales person didn't even have their own business card. read more

DO NOT BUY FROM THIS DEALERSHIP!!! Elder was the first one to reach out on the phone and he was professional and responsive. Upon arriving Harold Lopez assisted me, and he seemed to hate his job. I didn't want to prolong the process or otherwise I would have waited for another salesperson. Harold claimed that once the cars hit the lot, they have already gone through their inspection and vehicles are ready to be sold. This wasn't the case since the dash had the "maintenance required" light and I checked the oil and it hadn't been changed. One of the tires was bald and the alignment was really bad. The steering wheel had to be turned to the left for the vehicle to go straight. They do not inspect vehicles as they claim. On their listings they advertise that accessories CAN be purchased but once you are ready to buy the vehicle, they say accessories MUST be purchased. I ended up agreeing on 2 of the accessories including the GPS tracker and the ceramic coating, but in the paperwork they gave me the 3M door edge guard instead of the ceramic coating. I didn't catch it and they charged over $800 for this when this tape is less than $20 online. I purchased the vehicle and they kept it for an extra week to replace the tire, do the inspection/maintenance and fix the alignment. I picked up the vehicle a week later just to realize they didn't do the alignment and they couldn't show me the printout to prove they had done it. They also didn't install the 3M door edge guard. I live 1.5 hours away so I ended up taking the vehicle since the General Manager Zaid Haroon assured me that he would contact their other branch(that is closer to me) so that they would take care of the alignment and that they would follow up with me. I never heard from the GM, nor Harold despite me following up through text and emails. They went from being responsive to ignoring text messages and emails. Sergio finally reached out and set things up with the other dealership. I dropped off the vehicle and they did an alignment which did help with the alignment issue but not entirely. Apparently, they ran out of material so they couldn't do the 3M door edge guard again. That had to be set up separately again. To-date none of them have followed up to ensure that the issues were addressed. Prices might seem to be cheaper than other dealerships, but you truly don't know what you are getting from this dealership. Best to go to another dealership where vehicles are actually inspected and dealership takes accountability. read more

Diego helped me find the perfect suv based on the specifics I requested. He was very professional and the purchasing process ran quickly and smoothly. I highly recommend him and this dealership! read more

Pacific Auto Center Costa Mesa - Car Buyers Near Me - Costa Mesa, California

Rubbish to this place! It is the epitome of used car salesmanship, with the professionalism to show. My stepdaughter has been looking for a specific model car for a couple of months, probably over a year... It has sentimental inspiration and she was STOKED when she finally found it online at Pacific Auto Center. We didn't want to drive all the way to Costa Mesa but she has been working hard and saving for so long that we couldn't pass it up. Saturday evening she made an appointment for a test drive Sunday at 2:00. At 11:45 Sunday morning, before we drive to Orange County, my stepdaughter confirms that the car is there and ready to be purchased. We are excited that it is finally new car day! We get to the dealership around 1:30, beaming with anticipation, only to be told that the car sold that morning. No courtesy call... Nothing... The used car salesman apologized and said that the confirmation was with a bot and that the dealership didn't know anything about it. Garbage! The used car salesman quickly jumped into used care salesman mode and started telling me about other cars that they had for sale. Cars that are not the car we made an appointment for. Cars that are not car we drove 2 hours for with intent to purchase. read more

Went in to buy a truck. And wow, they added a lot of "hidden" and unnecessary fees. All the sketchy and shady practices were used by this dealership lol. I'd stay away and look somewhere else. You are gonna waste a lot of time going back and forth. Save yourself the headache and go to a reputable dealership. read more

Sold my car at pacific auto sales and got a fair price. The guy came to my house to inspect the car and cut a check right there. Very easy process. read more

My experience with this Dealership is they advertised a car with false pricing (for which they were not willing to honor the price advertised). By every aspect of the law, this is illegal. Between today and yesterday I asked them to provide an OTD price for a car advertised at $32,995. Hamza (the sales Mgr) priced the car OTD at well over $43,000. The price with tax, lic. and registration, should have been no more than $37,000. They wasted over two hours of my time. I will be reporting my experience with them. Just a brief summary of the law. The actually penalties, fines and legal consequences under various consumer protection laws are very clear and substantial. Defining False and Misleading Claims A claim is considered legally deceptive if it is likely to mislead a consumer who is acting reasonably under the circumstances. The law looks at the net impression of an advertisement, which is the overall message a typical consumer takes away rather than just the literal meaning of the words. This standard requires looking at all parts of an ad, including pictures and spoken language, as a whole.1 A misrepresentation is material if it is likely to influence a consumer's decision to buy a product. A claim can be deceptive even if the advertiser did not intend to be misleading, though intent can be used to help determine the meaning of the ad.1 Advertisers must also have a reasonable basis for objective claims before they are published. Having proof later does not automatically clear a business for failing to have evidence before the ad started, though the truth of the claim still matters during the enforcement process.2 Federal Enforcement of Consumer Laws The Federal Trade Commission (FTC) is a major federal agency responsible for protecting the public from deceptive or unfair business acts. Its authority is based on Section 5 of the Federal Trade Commission Act, which declares these practices to be unlawful. This law empowers the agency to stop businesses from using misleading methods in commerce.3 Under this law, the FTC can investigate companies and issue formal complaints. If a hearing confirms a violation, the agency can issue an order that requires the business to cease and desist its deceptive behavior.3 The agency also has the power to pursue civil penalties for specific violations, such as breaking a final order. These penalties are updated for inflation and can reach a maximum of $53,088 per offense as of 2025.4 read more

They added on $3900 extra fees on top of the price of the vehicle! They force you to pay this fees which is 3M upholstery, paint treatment, tracking device. I wasn't interested in these add on but the salesman said I had no choice, I had to purchase it. Advertised price is great but after adding on the unnecessary mandatory fees adds up way over fare market price. Beware, this dealer is a rip off! read more

We went to look at a truck advertised at 26,9 but when we sat down to do the numbers we were met with bait and switch tactics. We were presented with a sheet of 4 add ons. I declined all. Then I was told they were already applied to the truck so I had to pay 5800 for them. I said that was false advertising and the sales dude actually said that's why we are able to advertise such low prices ...What??? He left and came back and the 5800 was off the table. But I wouldn't buy anything from this dealership. We left. Avoid this place. read more

I recommend coming to George in Costa Mesa. He's helped me twice and always goes above and beyond. He's very helpful and takes a lot of the stress of getting a car off your shoulders. read more

Bait and switch tactics. Buyer beware. They advertise one price then throw a markup on the vehicle during buying process for absolutely nothing. This is a scam. read more

this is the best place to buy a truck! the team is first class and will work hard to get you the best deals possible. I will be coming back again to buy my next truck. read more

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This place is a joke! Brace yourself and do NOT buy a car from this place and if you do double and triple check everything ! Warranty scam to the fullest! We had a fire and break in and asked for them to help us with documentation of our contracts and we can't even get a call back! I purchased the car and 28 days later they asked me to sign a different contract because of a bank issue. I didn't double check anything because I trusted them and only to find out they did not give me a warranty that I was charged for instead I got a Interior warranty crazy anyhow I've been trying to get a callback for days. Even the Bmw dealership has called to even get help and literally nothing. The people are rude. They only care about a sale and likely you're gonna have issues with whatever car you buy, we've had nothing but problems with the car we purchased. Their reviews explain it all, and I just wanted to add to it because I would never send my worst enemy to the dealership. Good luck on all your future business. I never post reviews, but this place is a full blown joke! read more

Elder was a very nice guy and he really explained what was what and didn't try and get over on the customer