Max has been a great cars dealer representative was very friendly I will for sure recommend family and friends.

One of the best experiences I've ever had buying a car, no joke. Max and Eddie were solid from the start -- super cool, easy to talk to, and never made me feel pressured. They answered every question I had and made sure I understood everything before moving forward. Then Darren stepped in and really took care of me. The whole team made me feel comfortable with my purchase, which honestly means everything. Buying a car can feel stressful, but this time it was smooth and easy. Five stars on my end. Appreciate you guys for making it a great experience read more

Max help us, great costumer service, he is so friendly we highly recommend to friends and family

Excellent service & super professional, very friendly, they help you receive quality attention. Thank you so much to James Jackson & his team, see you soon! read more

Nick was a great salesman, very knowledgeable and straightforward. No games to be played. I would highly recommend buying a car here. read more

What an amazing dealership with a great experience today! Truly thankful for the friendly folks at Theodore Robins Ford. Baldwin was very communicative and did exactly what he said he would do. We called and drove from almost 2 hours away and the car was waiting in a separate spot for us when we arrived and we were greeted by name when we walked in. The sales manager, Allen, was so helpful and friendly. He helped get our price where we needed it to be. Darren in finance was also super helpful and friendly. He was very personable and also really helped us with our payment. Our overall dealership experience was so positive. We enjoyed looking at the GT500 and Model A in the showroom. We will definitely let Theodore Robins Ford know our next car needs. We are truly grateful for today. Thank you!! read more

Well that was a disaster. my name is Andrew, I'm a former professor at John Jay college in NYC and my Husband is currently the Professor of Art at USC. I was researching cars and found a car advertised at Theodore Robbins Ford on several Platforms. In good faith I indicated my interest. The next morning Wesley Robins contacted me. I told him I had financing already lined up with USAA and he said he would send me a QUOTE, an out the door price to give my bank. He sent me the quote and I sent the information to my bank. Later that day, I get a call from the Sales Manager, Allen, who informs me there is NO DEAL. I don't understand why FORD Dealerships always make buying a car so difficult? Failed Grade of F for Allen, and an A for Wesley. Where did Wesley go? Wesley, Acted like a professional. He got right to the point and didn't play dealership games where they act like it is the first time they ever sold a car - lol. Wesley immediately offered to send me a Quote for a sales contract with all the details so I could make a decision and give my bank the information. It's like he knows what his job was and the role he was to play and doesn't act like he just fell off a turnip truck. Allen, who I never met, was rude and insisted we start over again and insinuated that he would not honor the Contract that Wesley sent and agreed upon. Where did Wesley Go? Who is Allen? Why does Allen Not want to honor his associates proposal? I really don't need a FORD . YOUR COMPANY'S Loss. Post Script. After reading a couple pages of Reviews, my assessment is to stay away from this Place. I have a feeling most of the positive reviews are fake but that is just my professional opinion as a retired college English professor. zero stars read more

Nick V. was super easy and great to work with. Highly recommend reaching out to him. Made the entire experience quick. Simplest experience I've had at dealership. read more

I just spent a few hours with my man max. What a smooth experience and I am getting a Truck! He understood what family values means and to me that is working with the right man. read more

What a rip off. Took full advantage of my 21 yo daughter who took her car to be looked at for brakes and a radiator leak. Charged her $700 and the car drives worse than before. Quotes $5000 to fix the car. I'm a doctor and my exam fee is $65. Why is it $700 to essentially examine the car? Kept the car for 3 days on top of that. This is not my first horrible experience with this service department. My kid is in tears and feels full conned. Nice job. read more

The first time I was in this place and got my first Mustang purchased, I'm very happy to meet Max Darougar. He was a nice sale man, tell me about everything from his experience, and help me out everything I need to know. The process was quicker than I expected. Also Thanks to Darren Ricci. Help me explain everything about warranty. Very friendly! Highly recommended! I'm very happy working with you guys!! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

This was by FAR the best car dealership experience I've ever had!! MAX DAROUGAR is excellent!! He's so kind, cares about your needs, and is very helpful! I am so thankful. I will never go anywhere else to get a car again! This dealership exceeded my expectations tremendously!! Thank you Max!! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

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I do not recommend this Ford they will waste your time! They had my van for about a week, doing a "diagnostic ". They did not do a proper diagnostic and gave me wrong information on what was wrong with my van. Very unprofessional. Not a good choice if you need real professional. Eventually after getting it back I took it to another shop and they fixed it within the same day. This Ford told me it was transmission problems which was wrong information what really was wrong with it was the electrical internal module. read more

My mom bought a white Ford 150 pick up truck back in 2020. We received a very good deal, the sales person was extremely helpful, knowledgeable and patiently explained how the truck works. It still looks brand new and works perfectly. We appreciate Theodore Robins Ford good quality and excellent service. read more

I wish I never went there in the first place and I wish I could leave 0 stars, I was there in the service on March 20th to do the sync update on my 2016 Mustang GT Premium and the blacked out my sync system and they want to charge me $1500 to replace the entire sync system read more

Frank, thank you for an excellent customer service. I called Theodore Robin's Ford Service to enquire about OBD testing for my e450 super duty for CARB compliance. Although they cannot service the type of model I have because my vehicle has to go on a dino-Frank did not shy away from getting the answers and help I needed. He went above and beyond even recommended me to another business that would be suited to my vehicle needs. Thank you Frank! read more

Brought my Escape in for a clicking noise, @ 8am at the beginning of this month (May). Let's start with this: I called in at 11 am and 1 pm and was told twice they needed a full day to let the engine"cool." I drove from Jamboree in Irvine to their dealership. Not even 10 miles, but okay Doug. It took my dad calling twice just to get an answer as to any diagnosis on day 1. Eventually, Ford asked for two years of oil change records due to metal pieces being found in my engine. Mind you the car is clear for a warranty claim. I did my part and sent the 4 invoices within 24 hours. It took them TWO WEEKS just to unzip a file, and in the meantime, I had to pay $750 out of pocket for a rental while they stalled. When they finally reviewed my docs, they denied the engine replacement over technicalities like no VIN or mileage, even though my mechanic assumed the car's computer would log that. They ignored common sense and claimed I "failed to maintain" the vehicle. Doug in service was flat-out rude and condescending, saying "maybe if your mechanic did his job, you wouldn't be in this position" with zero empathy. It took everything in me to not see red at this point. How dare you Doug. But then again, you're just a middle man. I should expect that type of service right? Liz Farr, his boss, listened, provided empathy, offered to remove him, but nothing truly changed. In the end, they gave me a short-term loaner, then demanded I pick up my car unrepaired on 5/21/25. As a 5th-gen Ford owner, I'm done. My loyalty was repaid with incompetence, red tape, and disrespect. Never again. Seriously... shame on you Doug and shame on you Ford. read more

Had a great experience with Max! He was very attentive and was very straightforward to talk to. When my wife is ready to purchase her vehicle In a few months we will certainly look for him! Thanks Max!! read more

My husband just bought a 2019 mustang saleen from this dealership Max was the salesman representative after taking full delivery of this vehicle it ended up back in there possession due to mechanical issues the vehicle has been with them for almost 3 weeks my son Called and asked to speak to Max in regards to an update on the vehicle and he got bothered and hung up on my son that is not the way to handle a situation when the 1st payment is just around the corner and my husband not having the vehicle I think it's time to get some legal advice mind you my husband and son walked in there and bought 2 cars same day and this is the way you want to treat a customer this is unacceptable DO NOT BUY FROM THIS FORD DEALER!!! Go invest your hard working money elsewhere!!!! read more

Bought a used car from Max. Great experience. No pressure and the transaction went fast and smooth. No dealer added stuff, that's rare these days. read more

Just bought my first F150 here today with the help of Eddie and Darren. I couldn't be more happier with the deal they gave me on a truck I've always wanted. After going through horrible experiences at other dealerships, it was such a relief to know there are still honest salespeople who want to help their customers. I will definitely come here for my wife's vehicle in the near future. read more

The service department will tell you the required car repair will take four hours but then nine hours later it's still not finished. They are not accurate on their estimates of time to repair vehicles which can be very inconvenient. read more

Want to say thanks to Darren on help with my Raptor R and working with me and getting me the deal I wanted! Was in and out with an hour thanks guys read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

Thank you to Dave and his team for the 5 star client experience! The process was very easy and smooth (we selected & chose the vehicle online and submitted the application & uploaded the docs needed and scheduled the appointment to come in person for the car trade in and new car pickup. Very professional and friendly! Highly recommended! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

Max was absolutely fantastic to work with! Shortly after I made the initial inquiry about the truck I was interested in, he responded to all my texts promptly and provided helpful answers. During the test drive, he provided thoughtful recommendations, and never once made me feel rushed. Max's friendly demeanor and frank communications made the purchase process seamless and productive. It's clear he truly cares about his customers and takes pride in helping them find exactly what they need. Unfortunately, many people these days don't enjoy the traditional method of shopping at car dealerships and there are very good reasons for what. However, Max made the process much easier for me and that is greatly appreciated! read more

My thanks and appreciation to Mr. James Jackson (Service Agent) and Theodore Robbins Ford mechanic for their honest, professional, and ethical business practice. I brought my 2013 Edge Limited to replace a cracked transmission mount that another Ford dealership (Huntington Beach Ford) said was required. I did not let HB Ford make the repair because I found out they were charging me 2.5x cost on the parts based on prices from parts.ford.com. HB Ford quoted me $730 total for the repair. The biggest surprise, however, that made me furious but grateful was the assessment call from James that the mechanic found nothing wrong with my transmission mounts. Thank you James and Theodore Robbins Ford. You've earned my future business . . . specially you Mr. Jackson for your honesty and friendly demeanor. I'll be asking for you in the future. read more

Jeff WAS our adviser till we found out he was price gouging our trucks, terrible workmanship and just not honest or friendly! We have a fleet account with a very high Ford QFC credit, which I believe is a set 10 or 15% markup also with many perks that accumulate when using Ford Fleet! As a loyal customer, we thought we were being taken care of and actuality was quite the opposite!! 30% to 60% markup regardless if the trucks were registered with Fleet or not. No information regarding the ford rewards, more times than not the reason we take any of the trucks in was not resolved! Not to mention, Theodore Robbins was our go to to for purchase all of our new trucks for the company, which is also changing! I highly recommend Jim @ Rancho Santa Margarita FordFleet!! I trust in the fact if Jim tells me something it's actually true. RSM Ford has integrity, honest and most of all I will be trusting my $2 million QFC account with them! Be better Theodore Robbins loyalty goes a long way in our book! read more

I had an appointment for service. When I arrived nobody would help. Someone walked in after me and was helped. There seemed to be tension between some of the employees (eye rolling) and I also waited 2 hours for the shuttle to take me home. The shuttle driver was great apologized profusely for not being told that I was waiting. read more

unacceptable! my brother recently purchased a 2019 mustang saleen from Max and it was all great Until! the vehicle started to have mechanical issues. the vehicle is back at the dealership and we have not received any type of updates since, he tried to reach out to get an update and Max shut him down and hung up him what type of customer service is this! Please stay away from this dealership and take your business elsewhere!!!! read more

Buyers BEWARE!!!! My uncle recently purchased a 2019 Mustang Saleen from this dealership and it has became a complete nightmare! Vehicle is now back at their possession due to mechanical issues and have not heard any updates since, once they reached out to get a simple update Max (sales representative) completely shut him down and hung up on him this is not a way things should be handled! Please don't not purchase from this place and do not waste your time here! read more

Everything about this place is great you can really get a nice deal with the right person, I got my new ranger 2024 and I couldn't be any happier! Thank you Fernando! Everything about this place is friendly and stays true to their prices. Thank you so much for helping me get my dream car and I will always recommend this place and Fernando to anyone who wants a Ford! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

Max Darougar was a lovely salesmen to work with. He was very transparent, patient and friendly. He worked with me to find the best car and the best deal! I'm so happy with my purchase from Theodore Robins Ford! read more

Came in sunday night, they had a civic SI that i've been looking for for so long. Eddie gave us a quote , nothing crazy added and a great price. Eddie juggled between us and a customer already there and he did great. Definitely recommend working with Eddie, he just wants to do his job and take care of his customers. Thanks Eddie and thanks Theodore Robins Ford! read more

After going to a few places I am glad I come to Theodore Robins Ford. Max helped me out and was honest and professional, made my purchase easy. Great experience working with Max and the folks at Theodore Robins Ford. read more

We brought a truck to fix check engine light issue, apparently issue was resolved but all they did was erase the light.

Amazing experience at this Ford dealership service center in Irvine. We worked with Frank in service and it took great care of our vehicle if I could 10 stars I would read more

Very glad I stopped in at this dealer. I was all set to buy at another Ford dealer, and without even revealing that deal to Omar he beat the deal by $4,000! Omar made this transaction so fast and easy. No BS wasting time. Highly recommend this dealership! read more

Please invest in a little training for your staff that have worked there for many years on a bit of customer service. It seems very difficult for anyone to simply acknowledge you when you walk through the service doors and say, "We'll be with you in a moment, thanks!" This is when there are 5 people in front of computers and only one of them is on the phone. When I go into most places of business, someone greets you and starts the service experience. You may want to glean some customer service skills from Walmart or Mc Donald's which would make taking out vehicles there more pleasant. read more

completely disappointed with the service and quoting for replacing turbos, took the truck in to get a diagnostic, the guy who got my truck said it would take 3 days for a diagnostic, even I told him what the code was on my truck, still they took a full week to get me the diagnostic, I totally understand the fact they may be busy, but if you consider yourself as a good professional on your job, best thing you can do is say the truth, when I called after 3 days to find out if the diagnostic was ready, He told me that maybe the turbos, something I already got the hint, asked how much would it be to replace them it that would be the case , he said about 2 grands or a little bit more, honestly I thought that was a really good deal, finally when they called after a week, to tell me that the problem was the turbos, I asked how much, and he said the cost to replace both was almost 9 thousand, way too much over what he said over the phone, he tried to sell me the service and said that just the turbos price was 3 grand and they maybe on back order, because there wasn't to many, I looked over the internet and I found out that another Ford dealer had them for $1300.00 both , sounds fair? I asked how much they charge for hour on labor and said $225,00 , well I think is kind of fair but still expensive, asked how many hours to replace them, he said 22 hours, I'm not a technician but on my experience with other trucks with turbo I've owned in the past, I know for sure it doesn't take 5 hours to replace a single turbo, I've done it. and come on, my truck is over ten years old, they make the truck, by this time they already know what is wrong when they get the codes, it is not like they have to go over all the sensors to know what is wrong with the car, besides the guy who attended me was not really attentive, his name is James, probably he's a nice guy, but not with my service, so never will have business with this dealer or recommend it. read more

I could not be happier. After weeks of trying to get my 2023 Bronco in for an oil change, tire rotation and remote start not working plus back in November 2023 I took it to HB ford to get the key pad fixed since it fell off the door. HB ford placed my order and after several calls and messages never heard from them again. I took it in to Taylor and in minutes I was in the waiting room getting the work does, remote start fixed and ordered my key pad that was in 3 days later. Within seconds of coming back to get the keypad installed, it was done in a blink of an eye. I was super frustrated and disappointed by the time I got to Taylor since I had called Tuttle click 3 days in a row with no return calls to get it in and also HB ford. Taylor took great care of me and his follow up was superb. Thank you. read more