The best part of Suburban Cadillac GMC is my service advisor Jim Olson. Jim is a great guy that is honest, trustworthy, professional, and just an overall good person. You truly feel like your family when working with Jim and it's so nice to NOT feel like just another number. With Jim you can count on him explaining things in great detail so you understand everything and he will work with you and go out of his way to help you if your in a time crunch or need a loaner vehicle. I highly recommend him as a service advisor to everyone I come in contact with. Dennis Bala (general manager) and Jim Maloney (service manager) should truly recognize and commend Jim for his hard work and amazing customer service because if it weren't for people like Jim Olson I wouldn't be a forever customer. Thanks Jim for being the best part of Suburban Cadillac GMC...as long as your there I will always bring my business! read more

Jim provided excellent customer service! He kept me updated and checked in on me while me and my dog waited for my truck to be serviced. In fact, I was very impressed with the ENTIRE service team and will return because of both Jim and his team. In fact, I set an appointment for my fiance to take her Cadillac in so you're already seeing the loyalty. Thank you! read more

Came into service dept on Friday and Jim helped me out. Super nice and friendly, went out of his way to make sure that my family and I were taken care of. We currently drive anSUV and he insisted since I have two small children that he would make sure the rental was also an SUV! He's awesome!! And called me later that day to let me know my car was ready! Highly recommend them! Quick service and great customer relations! Thanks a million! read more

Horrible! I was quoted a $62 installation price to install remote start to my ats, which I looked online and found most dealership were charging between $50 - $75, so mostly on par. Got there just after 9 am and was told it should be done by 11 am, did not get out of there till 1:35 pm and then was charged $192 for installation. I tried to use my reward card, which I got with the purchase of my ats that had $50, and they said I couldn't and that the system didn't show I had any money on it. I was very dissatisfied with the whole transaction and I had to argue and plead for a discount. This will be the last time I go there. Plus, I was charged $40 to remove a small nail and to plug it. Bad experience!!! read more

I can't say enough good things about this dealership. While getting my 2014 CTS serviced I was given a tour of the brand newly completed Suburban showrooms by David Sass. Go and see him for sales and leasing. I found him to be interested in people and knowledgeable about their models. He didn't mind that I already have a sales consultant...LOL. My sales person for 3 vehicles in 4 years is always Ben Bergman who has my endorsement for sales and leasing. He will follow up with you to your satisfaction and you won't get a better deal. Check out their website for internet shopping then contact Ben Bergman. There was a safety issue with the suspension and Suburban Cadillac provided me with a loaner 2016 ATS. My vehicle was delivered as promised in 24 hours. It's a drive for service from Riverside, but it is worth it. I have confidence in the entire service department. read more

The Sales Managers never follow through with that they say. I went through and leased a car from there and when it was time to trade in for a new one they said they were covering it in the pull ahead and never did. Lets just say I am out money because they did not follow through. The sales team is in a constant flux with no one of use who stays. Do not buy from them. read more

I took my ATS for service. Cruz Peña recognized me, i was surprised as that was my second time there! That amazed me he is so positive and eager to serve. I was also told when my car should be ready so my expectations were met. Will definitely come here again. Hopefully he helps me again even though I know Service is awesome regardless of who serves you here at the Service Dept.! Both of my visits have been pleasant! You guys are all awesome! read more

Left my Chevy here for an oil service and my car was somehow sideswiped by something. I gave them a call and left a message with the service manager but I never got a call back. Now my car is damaged and needs to get painted. Go somewhere else where they value customer relations. read more

Salesman showed wrong model. Failed to return call. All out ignored our request , Will never shop here!!!!

I just had service for first time here, they are awesome I am a women and they made me feel so welcomed and appreciated. I will definitely be back read more

Brought in my car because I was having issues with my CUE system, Cruz over there made sure I got a beautiful loaner car while my car was being worked on over the weekend. He even called me with updates on the repair, overall a great experience! Received my car back quickly with no hassle and they did more than what was needed, fixed my tire pressure and a full inspection of the vehicle my experience was A+. read more

I will never go back to this dealership again. We drove two plus hours in traffic to look at a vehicle. That I was told was in excellent condition. By a lady who went out to look at the car for me. And she was aware of how far away we would be coming from. When we showed up there was scratch's all over one side of the car . And rips in the seat. As well as a missing vent cover. We were super disappointed. A waste of time and gas. They tried to work with us a little but we didn't seem to be on the same page of what each car was worth. Mine as a trade in and theirs. Way over priced for the mileage and over all condition. They didn't even say sorry for her over see and wasting 5 hours of our day. We left that night upset but we found the perfect car for us soon after. I would spend your money some where else. Were they care for there customers. read more

After posting my one star review I received an immediate Yelp reply from Lisa N. Customer Relations. She asked me to contact her at my earliest convenience, so she could try to undo any ' wrongdoing' and make me a more happy customer-that sounded promising , so I called the dealership and was told she is on vacation the whole week (including the date she supposedly wrote me ) wow, this place is a joke! read more

This place is outstanding when it comes to great customer service. I asked around until I found the perfect place. Thanks to the staff of Carlos Navarro, and Angel the FI manager, it was recommended they had the perfect vehicle for me. I love my new ride for an affordable deal. My shopping experience was so great, I'm going to highly recommend this place to find such an awesome deal. Thanks for everyone who helped me find my car at suburban Buick GMC of Costa Mesa. I found a lot of other cars, but nothing compares to what I have now. Thank you, your place is highly appreciated. read more

I recently made a phone call to suburban Cadillac and connected with Reggie he was able to get me a better deal than the dealership I have used multiple times before. Reggie understood what I needed and kept it very simple by doing nearly everything over the phone when I got to the dealership took me 20 minutes to get in and out. The quote that he gave me was exactly what we discussed and it was overall a great experience. I highly recommend anyone buying a Cadillac to go through Reggie at suburban Cadillac in Costa Mesa they did great job. read more

Dropped off my car for service that took all day. I had it washed before I went over there and when I picked it up it was covered in dirt.

Totally rude. Between the customer service by Lisa and the unfriendly knowledge by the Service Department... would NEVER go back there again. You can tell they hate their jobs. read more

Bought my Gmc Sierra here in 2010 and have to say I've received the best vehicle service from Cruz Pena ever since. The guy knows the ins and outs of giving the absolute best service for the my truck. I haven't been in for a while and took my truck in for an oil change today and he really took care of me with an oil change, tire rotation, air pressure, and topping off the fluids. When i saw how much the bill was lets just say I was very pleased. Kudos to you my old friend for taking care of me once again. If you go there to have your vehicle service written up by Cruz Pena!!! read more

I came here to test drive a used vehicle. I did not end up going through with the purchase, but a big kudos to Eric the salesman who helped me out. Very laid back and no pressure. read more

This dealership is horrible, I was not only treated like an idiot but they also had the audacity to "clarify" what MY experience was at their dealership. The day I went in the were severely understaffed and could not even give me a price on the vehicle I wanted to buy, Payne said he would call me shortly with the price. They then sold the vehicle without telling me or following through as they assured me they would. I even called Dean after not hearing from Payne, Dean assured me they would call me with the info on the Yukon, they never did despite me calling them to make sure. When I complained the dealership had the audacity to put it on me and not on their lack of communication or follow through by their salesman and manager. With all the dealerships in the area you would think they would value a potential customer wanting to purchase a $45k vehicle and be concerned with the bad service they provided and never attempted to remedy. read more

3/17/2014 Joanna H.0friends3reviews David F. I'm sorry, I think I missed something never was that an option to us a full refund for my Escalade.?!? We where offered $1,700 For all the mess we are going trough. My husband & I had to do our own research, phone calls out of our busy schedules, taking time out from work to try & resolve your dealerships mess that we where put trough. Yes we where able to, get out of the extended warranty & gap as we came to find out it is an option. Very disappointed we where lied to. Instead of Orange Coast Buick GMC Cadillac trying to resolve it we did it ourselves just went in signed a form that's all it took. We can't believe that with your dealer name, corporation after selling us a vehicle with a bad engine, wrecking our vehicle you guys offered to pay our first payment just to remove the Yelp comment of the WORST EXPERIENCE that we are going trough with Orange Coast Buick GMC Cadillac. This was offered after we went in to remove our extended warranty & gap by the way. If you guys where professional & stand by what you preach, you would have gone above and beyond to make it right, instead you hide behind the curtains & leave us in the dark, but till this day a lil over month after paid my first payment just keep in mind still don't have my truck none has ever reached out to us to try to make sense, or make it right out of this nightmare, we have been very stressed, sleepless nights, nor any phone calls from you David F or any of you general managers, with a simple apology, all we keep being told is accidents happen. My husband had to reach out to Sal in service he's about the only person that has been helpful & communicated with his boss Kevin service manager, because as Van Sales manager said there was nothing else he could do for us was not helpful at all. The only good thing out of this whole situation was when we signed our contract we where given a $50 gift card for your shop, we where able to spend that, and buy a hat, pen, keychain, and coffee mug. Comment by David F. of Orange Coast Buick GMC Cadillac: Joanna,  We apologize for what happened to your truck while in our care, which is why we offered to provide you with a refund for the full amount of your Escalade. While we realize that you would have preferred we cancel your extended service contract instead, unfortunately that was just not possible. However, we regret any inconvenience that this incident may have caused you, and hope that you would accept our sincerest apologies and contact our General Sales Manager, Jeff Seife at (714) 444-5200 if there is any way that we can assist you further. Thank You. read more

Funny I choose not to post my horrible experience when I leased my 2014 Cadillac ATS in April of 2014. After a call today from On Star telling me the salesman set up the account using my wife's name and old On Star account I decided it was time to share....these guys really are scumbags. The details are long and sorted I would just suggest using someone else when buying or leasing a car. Very happy with my Cadillac...just underwhelmed with the service and integrity of Orange Coast. read more

My daughter had her car ( Buick) brought into this dealer by a tow due to damage to the front left quarter panel. The service writer was extremely rude and laughed at her predicament. Maybe they did this because she is a female and in her 20's as I'm sure this wouldn't happen to a male. Im not sure what the heck this people are thinking. Is this the type of customer service they Pride themselves on? Not sure if this happens with any frequency but I suggest they monitor their associates more closely. Never ever will anyone we know SPEND $$$ at this dealer again!! read more

Interesting response from the dealer. Seems to be a canned response to any bad review on Yelp. May be good to consider a more proactive approach and call customers directly to resolve the issue. read more

We went in with the intent of purchasing a car but the sales manager or owner (whatever he was) really made it difficult for us to ever recommend this place to ANYONE. They would not let us sign all the paperwork and let us leave unless we purchased their stupid theft protection. They took advantage of our situation since we desperately needed a car (having already sold our older one), and my wife was VERY pregnant. I finally shelled out the extra $400 or so just to get them to let us go home. My wife couldn't take anymore of their back and forth in the office for no reason while leaving us just sitting there for hours. This transaction took over 3 hours!!!! we were paying with a check!!! after all that, my wife went in for scheduled maintenance and they totally got her for some over priced non-needed work that was over $600. At this point we had our child and like the good sales people they are, used scare tactics to get her to do the work... My wife knows nothing of cars so needless to say she will never be allowed to take a car in for service by herself again lol. SUCH terrible service at this dealership, almost as bad as Huntington Beach Ford on Beach Blvd. We will NEVER EVER come here again even for free service. Not worth the hassle or my time. I WILL recommend however to purchase from the Fiat dealership on the same street. I'm on my 18th car purchase and I'll admit that Fiat was the BEST experience I've ever had in my life, even better than Crevier which is in 2nd place, and Crevier is just such an awesome place to get your car serviced :D. Steer clear from Orange Coast Buick GMC Cadillac. read more

Let's see where do I start. I went to go look at a GMC Yukon and fell in love with a Sequoia. Tom was my sales guys and was very helpful, not only helpful but a pleasant to work with. He didn't push me or tell me things that other sales people do. I ended up getting the sequoia and its a beautiful car. Suburban Buick and Cadillac gave the truck a major wax job when the car was turned in and man it looked like new to me a job well done. Tom help me from start to finish and was turned over to finance. Faye was another great employee and she actually help me get a way better deal and monthly payment I wanted. My experience with this dealership was a A+ in my book and hopefully down the road I will come back and get another car again. Cant tell you how Tom and Faye made me fell with my situation. What a great team and a week later tom still calls me to see how everything is going. Thank you Tom and Faye for making my car buying experience awesome. read more

I purchased a used car here. The sales guy were helpful but they don't care about customer service after purchase. They promised to fix the small issue on the car before I purchased. However the sales guy has never replied to me with the solution. It is a terrible follow up and they don't seem to care about such thing. Wont go back here again. Funny thing is that they sent me an email on my trade in car value. However they said they cannot pay that prices. Then why they bother to send me a trade-in value of my car??? read more

This was my first time purchasing a vehicle and after visiting and communicating with over 5 different dealerships this location is worth a visit for anyone looking to get a new vehicle. Reginald Peterson is one of the best car salesmen that I came across during my new car buying experience. He was always available through text, phone, and email. He answered all my questions as quickly as I asked them and was experienced in product knowledge with the many different types of features that are available. Most importantly his attitude and overall charisma is what brought me into this location. Unlike other car salesmen he didn't try and rush me into an office and get me to purchase my vehicle right away. Overall very happy with my experience and my new truck. read more

I brought my 2003 GMC Yukon in for regular scheduled maintenance and couldn't be more pleased with my service. I was in and out in record time and able to meet my deadlines for the day. Kudos to Jim Olson for keeping his word on his promise of delivery time. read more

Ok service at Orange Coast , they forgot to provide soft drinks so I was thirsty that time, maybe they want to sell the car so they forget the service. Nick Nguyen was great guy , He explained everything how to used this car, He was very patient with client . I was appriciate.I had CTS CADILAC 2014 I just not impress with navigation . read more

I had a problem with my transmission and was not happy since I only had 137k miles. At first I was quoted for a new transmission and was steered clear of repairing. But when I expressed my unhappiness regarding this issue, Jason went to his management to get me some assistance. He and his manager had several calls with GM to get this resolved for me with little cost involved on my part. GM agreed to pay for half of the repair. Unfortunately, the transmission repair person was on vacation for one week and then it took an additional week to determine the problem and repair. I was upset that my transmission was a piece of crap, and I was afraid I would need to sell my car and it isn't even paid off yet. But instead the problem was a computer issue and I ended up paying almost $500. While I am not happy that this problem existed, as these things should not fail when the car is not that old, I am happy that my transmission isn't a piece of crap and I did not pay as much as I had anticipated. Seriously, if it weren't for Jason and the wonderful people at Orange Coast, I would not be a happy GM owner. Everyone has always been very professional and helpful. Donna the cashier is always so very nice and seems to remember everyone's name. Now that is amazing serice! This is my first American made car EVER and I am in my 50's. I was thinking that I made a big mistake buying one. The ironic thing is that I absolutely love my Terrain and have been very happy with it. I hope the future will continue to allow me to love my vehicle. read more

I found a 2016 XTS online that I wanted to trade my 2013 XTS for as the lease was coming due. I waited for 1.5 hours to even get help in the lobby. I had to step outside call the dealership from my phone and ask for help. It appeared they were understaffed and the staff that was there was under trained. It also appears new building came with horrible staff. Once I did get helped and I was treated like I could not afford this car (guess I didn't dress the part), I get to finance where I was lucky enough to get Ali who clearly was new to his position. This was the most frustrating experience I have ever had. Once I was out of finance I really just wanted to leave, however, I needed some features explained to me. My sales person Raffi could not even connect my phone and he wanted me to wait while he figured out how to set up onstar, you had 5 hours to do that. I left with no features explained and extremely disappointed and frustrated. I have a fleet of trucks for my business and not once have I ever been treated this way. I will never go back to this dealership nor would I recommend them to anyone. Finally the day after I get the car home which they never did an inspection on with me and this is a lease, the car won't start one of the keys is dead all of the sudden. Then I get a call from my sales person Raffi who says GM Financial is asking for my Corp Resolution docs. I said that is not a typical request what exactly are they needing and why? Raffi didn't even know what that was he was asking for so he transfers me to finance per my request and hangs up on me I call back and get the vm to finance and I leave a message. Lucky me I get a return call from Ali who I had the unfortunate pleasure of dealing with during closing the deal, he proceeds to tell me the same that Raffi said however he doesn't understand what he is talking about either. He proceeds to give me the number to GM with my application number I call they are closed. I leave him a vm he calls back and says you need to press two and go the dealer section someone is there and oh by the way now they don't need any additional information sorry for the inconvenience. I was like so the past hour was for not? I of course then called GM and they were upset that the dealer gave me the information to contact them direct however they reassured me that they had everything they needed and nothing else was needed. I said why would you need any Corp docs when I signed the form certifying that I am authorized to sign on behalf of my company? He said exactly that is all we need and we all set. This dealership is clearly not supporting a knowledgeable staff and me nor my staff will ever go back. I will go to another dealership to complete this unfortunate process and have GM inspect this car for me. read more

I just leased a new Cadillac SRX from this dealership, and I do not think I have been more pleased with a car acquisition in a very long time! I saw an advertisement for a 2012 Cadillac SRX for a MOST COMPETIITIVE PRICE in the Sunday LA Times and I emailed late that night. As only a limited number of these particularly equipped vehicles were available, I phoned the next morning. Although I interacted briefly with two most pleasant internet sales associates, Jason and Marcos, my final sales associate was Ben. From my initial telephonic contact with this most personable and knowledgeable CADILLAC sales associate, I was most favorably impressed. Although I live in San Diego, the fact was that none of my local Cadillac dealers were even close in price. I rented an Enterprise Rental Car from my local Encinitas location (another fine establishment), and I happily drove the 70 miles to Costa Mesa to acquire my new SRX. Ben could not have been more helpful and considerate, and he went through EVERY SINGLE FEATURE of this rather complex vehicle, not only answering, but anticipating my questions!! Martin, the "finance manager" was similarly helpful and efficient. I was even introduced to the Service Manager for future reference. I could probably write more, but I think you probably have caught my drift. I should also add that I have purchased or leased about 50 cars for my personal use, and I have probably intervened on behalf of friends for a similar number of vehicles, so I believe that I am a good judge of a deal and a dealeship behind it!! Definitely worth the trip from San Diego, and, for sure, worth exploring anywhere within the OC or LA areas. General Manager Joel runs an excellent store, and brief interaction with Mark, the Sales Manager, was equally impressive! read more

I leased a 2014 Cadillac XTS from here. This has been my 4th Cadillac I've leased. My family also drives Cadillacs. I spoke with a couple of the sales managers before i turned it in. I had a few dents and small other things that needed be fixed before I turned it in. They told me don't worry about it because they had a low inventory of the XTS and they were going to buy it. I even have voicemails of them saying the same. About 2 weeks later i get a bill for excess wear charges. I would've fixed it myself for half the price. Now they're saying its going against my credit if i don't pay it. I'm VERY DISAPPOINTED on how this was handled. I tried to reach them but they gave me the run around. I will be taking my business elsewhere to a company that respects their customers and wont lie to them. read more

We did not end up purchasing at this dealership but we had a great experience with Paul, he was friendly, knowledgeable, and honest - not at all pushy like most care salesmen. We visited at least 8 different dealerships and Paul was the easiest to work and not at all pushy. I LOVE that. We were ready to lease the 2019 Buick encore but they were not able to meet us at the price point we wanted so we left to have lunch and ended up stopping at the Tustin location just out of curiosity, they didn't want to lease it to us for the price we wanted either so we called "joe" back and told him we were heading over to sign the papers, as we are in the car getting off the phone with Joe the Tustin sales people ran after us to finally give us the deal we wanted. We felt really bad leaving this dealership hanging but we had to do what was right for us financially. If Paul and Joe gave us the price we needed right off the bat we would have leased from this dealership. Either way we had an awesome experience - Tustin was total shit the customer service SUCKED and it took 4 hours to complete the paperwork. read more

We had the best experience buying a car here. We knew exactly what we wanted and wanted a good deal. Kenya, Carlos, and Dennis made that happen! We were able to talk to them before coming in which made the actual process of buying the car a lot easier!!! We are thrilled with our new car and will definitely recommend this location to family and friends looking for a GM car! read more

My shopping and purchasing experience at this dealership was a very pleasant one. Fred Knapp, sales manager developed a well informed, courteous and helpful sales team. My initial and ultimate contact was with sales associate David Sass who introduced me to Cadillac. I was considering the purchase of a different brand but during my initial meeting with David it was clear that the brand had evolved to suit my tastes. I also quickly developed a sense of comfort with the sales floor and the dealership. I returned to the dealership a few days later and worked with Raffi Guldjian, a consummate auto industry professional. He was extremely helpful and assisted our family in determining the best features in the XTS model for our needs. We drove several cars and Raffi even parked them next to one another to be sure we understood the true comparatives. This went a long way toward finalizing my sense of confidence with the brand, model and most importantly the dealership. We are buying cars but what is most important to me is the relationship with the people in the organization standing behind the product. After a short drive home with the model we selected, test seating the twins in the back seat, and getting the thumbs up from me wife, we returned to the dealership to finalize the deal. I perhaps had more financial questions than some buyers which lead to developing a good relationship with sales manager, Fred Knapp. Unlike other dealerships Fred is not the unseen man behind the curtain. He is clearly in charge but fair, transparent and approachable. Fred was ultimately the person who won me over to the integrity of the dealership, convincing me that the organization had more depth and was more than just helpful sales people. This was certainly a five star experience and quite fitting for the Cadillac brand. Continuing with my new expectation that this was a quality organization Lou Martinez, finance, was personable, courteous and efficient in completing my transaction. David greeted me with my keys, manual and a wonderfully prepared car to begin my drive home. Thanks read more

I purchased 2 used cars from these guys but they weren't a used Buick, GMC or Cadillac. My complaint is that they sent me great priced coupons for service, so I called to ask them if they would service my model and they said, yes. So, I got transferred to parts and back to service and back to parts and got a rude runaround. So, the real answer to my first question is "NO" they DON'T SERVICE ANY OTHER VEHICLE. Just say that in the beginning. read more

Definitely a dealership I would recommend. Make sure to ask for Payne, Dean, or Gary. Sal in Service also excellent! No pushy sleazy sales tactics. Smooth sale process. read more

Took my car in today to be serviced and could not be more impressed with Fred Lockett in the service department. Fred's customer service is excellent and his genuine, friendly and helpful attitude will keep me coming back. Orange Coast you have yourself an amazing employee! read more