Absolute Scam Artists! These people have zero respect for other people's time. I came in to inquire about a vehicle and they took my keys and registration and tried to hold them hostage to keep me in the dealership. It took them two days to get back to me about a final price of a vehicle. I came in to buy a vehicle at a price we both had agreed upon. While in the financial office they tried to raise the price last minute because of their mistake and would not honor the original price agreed upon. I had to even try and negotiate with them to fix a crack on a vehicle they were trying to sell me. Do not send anyone you love or care about to buy a vehicle at Costa Mesa GMC. Zero Integrity. read more

This is a sad review to post. We purchased 3 cars from this dealership in 2021 and 2022 and referred family members that also purchased cars. We felt like they cared about us. The service was awesome, they were confident in their product. We felt like family. Ownership has changed and it's incredible how in so little time the entire culture has changed. High turnover in people. Service time and delivery is a disaster. Salespeople are not very knowledgeable. After such a positive experience to determine we will take our business elsewhere is sad to admit. It's gotten that bad. We miss you Suburban GMC. read more

Purchased a brand new 3500 Denali ultimate HD. I immediately had issues with the steering alignment and suspension. Brought it in the first time they called me told me it was fixed. It was not fixed, and brought I immediately brought it back in the second time. They told me it was fixed. It was still not fixed, I brought it in the third time, this time they attempted to fix my suspension geometry, so they lowered the front torching bars. This is extremely dangerous as I cannot use my headlights since they lowered the nose of the truck, headlights points to the floor I had to drive with my highbeams on. When I called them again, they pretty much told me to go kick rocks. We are not gonna touch your truck anymore. I have no idea what the hell these service guys are doing. Jason sat there while I was waiting for him with one leg crossed over the other on his phone, ignoring me for over 20 minutes while I stood in front of him. Brook is just as useless. But the biggest waste of human in this place is the manager Sergio. I have been going back-and-forth with my truck that does not even have 5000 miles on it, paid over 100,000$ for this, how to deal with these incompetent people and I'm service. Now I need to escalate my issue to GM directly to find a dealership that knows how to service vehicles and has actual customer service. This dealership messed up my front tires, front suspension, my whole steering, and my front headlights are not aimed correctly. read more

This dealership is fair in what to expect from a dealership. Try to push add on package to diminish a good listing price and then say "no outside financing," which may be true here. Overall nice people, decent car sales strategies, but caught in a few lies. Here is how it went: I worked with Nick, who was very nice and kind to work with. I'd recommend him if you do go. Although I didn't buy a car and we couldn't work out a deal, if I went back I'd stick with him. Unfortunately, they did a little bait and switch as they had a great price online. I emailed with Kandace, who was very helpful but assured me that I can negotiate price and add ons in store only. Then when I came in they tried to add on $4200 more of protection packages etc and say they are required. We were eventually able to get those removed however they wouldn't move on the price at all - even $487 from the out-the-door cost of what they listed. They tried saying they were giving me a discount off the car already by removing the add ons packages. (Typical car sales move) The vehicle I was looking at was a Toyota Tundra with an open recall on the engine. Joseph (I believe floor manager) tried telling me Toyota told them it didn't have a recall when they bought it, so I wouldn't have to worry. However I already seen it on the car fax, Toyota's website, and I called Toyota to ask before going in. Then he said he remembered the guy who traded it in and he didn't have any issues with it, but carfax shows it was turned in at a Toyota dealership that he had already reference saying they bought it from a dealership because remember "toyota said it wasn't on recall." He was caught up in several lies. I called him out on it and then he said he didn't say those things. lol My wife heard him and I even asked Nick and Nick said "I wasn't listening" lol. I understand it's the nature of car sales to make up things to make your customer feel comfortable to get a sale but when you get caught just own it to try and save face and restore trust with the customer. The last straw was they wouldn't let me use my credit union because "they don't use outside financing" and also said they couldn't match or beat my APR rate. They said they might be able to come close which meant 1-3 percent higher. I am guessing is sometimes they'll match if they are happy with the buy/sale rate. Ended up just saying the deal won't work and we went our own ways. I took off one Star for not coming down $487 from asking price of a $50k truck to make the deal happen and not allowing outside financing or trying to match it. I took off the other star for the lies around the recall that I already knew about. I believe you can get a good deal and walk out happy here but you have to be willing to put in the work of negotiating tooth and nail. I'd also recommend researching car sales tactics and bargaining tactics because they use them all and you will need to be sharp. We just couldn't work out a deal which happens. I tried to be fair and honest in this review to both the dealership and potential customers. read more

Alex sold my husband Hamid a new hummer this is the best dealership and they were amazing. Both alex and his manager were great very nice people will recommend read more

I made an appointment since I'm an hour and a half, to go test drive a used truck that I saw on a website ad priced for a certain amount. After I test drove the vehicle we walked in to work some numbers. After adding tax, license and other fees the total amount was over $10K the advertised price. I tried negotiating a lower price, considering the vehicle has a cracked windshield, but the sales manager said he could only lower the extra fees they had added. I insisted on 2k less than what he came up with, but no deal was done. The next morning I received a message from this dealership but a different salesman, He asked if I was going back for the truck, I told him that no deal was done. So I proceeded to offer 1K more than my offer from the day prior which put me at 1K below the manager's offer from the day before and told him that If they took it, I would put up a down payment. The salesman said let me ask the manager, after asking they agreed over the to my offer, so I headed towards the dealership. When I walked in and sat down the salesman that I had spoken to over came to me with a paper and the final numbers. The numbers were 5K more than what we had agreed over the phone and 4K over the amount that the manager had giving me the day before. I explained to the salesman about the misunderstanding and the numbers were off, just to be told that the manager from the day before just threw numbers at me without getting an approval. This dealership wasted my time and had me drive an hour and a half a second time. Very unprofessional service, going back on their word, coming from what I thought a high end dealership. read more

Bought a new GMC SLT. I did see the dealer add-ons that some people complain about (even though they're in the fine print). Not sure why people complain they are negotiable. Fonzy went above and beyond to make sure I was happy. Finance guy was great. I went in prepared and we both got a fair deal. Great experience and I would return. read more

Nick Torres was very helpful and easy to work with on getting me into my dream truck. Great service. read more

Costa Mesa GMC - Car Dealers Near Me - Costa Mesa, California

My Rep was Amazing Esteban Rodriguez Was great, I bought a nice Audi with them , the used inventory quality is top tier, very Clean New tires , paint is is perfect smooth experience negotiation very fair, and transparent . read more

Costa Mesa GMC - My car I purchased there - Car Dealers Near Me - Costa Mesa, California

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Just an update. Not only did I get the truck the salesman here said "this truck isn't for you" because of its size....I got the 2025 AT4X HD. I had the BEST experience at Hardin GMC and highly recommend them and not this place. Love my truck and got a killer deal! read more

Costa Mesa GMC - 2025 AT4x from Hardin GMC - Car Dealers Near Me - Costa Mesa, California

Good evening, Starting this review, I am not one for one-star reviews, however, Costa Mesa Buick GMC handed it to me on a silver platter. --- Getting to the car dealer a few hours before closing last night, the main doors were wide open, however, there wasn't a soul in sight. For what seemed like a trek around the building to just find a car salesman, after a while a sales manager approached us outside. We let him know that were looking for a 2020 GMC or a 2021 Tahoe. We walked around the lot around 2-3 times looking for the car that was displayed on the website. He let us know that that car wasn't even going to be the price that was displayed ($35,000). That the person just put it up as that. You could tell that he was visually frustrated, and by no means will I name him, however, the salesman (Cameron) was to blame for leaving the store, as we needed help. You could hear the salesman yelling over the phone at Cameron for leaving. Once he did arrive at the store, he was no help to us in finding the car. He kept telling us that the car might be here, we walked there, then lo and behold it wasn't there. On top of this, Cameron had "scheduled" an appointment for 9:00 am this morning, but I never received a confirmation, call, and/or email. Cameron, I'm sure you're a good person, however, you need to get into shape, we were ready, check in hand, to buy this car flat out. We went somewhere else this morning and worked out a deal for a better 2021 Tahoe, less milage, package included. From what I saw, Costa Mesa Buick GMC has a lot of room for improvement. Contact me if needed. Best, D. Burgess read more

The sales guys here are inexperienced and untrained; but somehow also arrogant. Not only was it an uncomfortable experience, but the guy didn't know anything about the cars on the lot. But he bragged about being too good to sell a Mazda, which was odd. Also risky as he never asked what we were driving and for all he knew, we could have been Mazda owners. He also gave us popcorn, but ate out of the bag as he handed it to us! Put his hand in the bag and just started munching away lol. I hope someone coaches him on how to ask questions rather than just dump his life story on every potential client. Learn from our mistake and go straight to GMC Laguna Niguel. The sales guys there are so knowledgeable, friendly, and kind. We are SO happy with our new Yukon! read more

I wouldn't trust this dealership especially if you are a Veteran. This dealership was completely unorganized and behaved dishonorably and intentionally misled us when we told them in advance that we would be using our Veterans USAA financing. We have since realized that they even illegally checked our credit with no authorization for them to do so. We live in San Diego and found a used car on their website that they'd advertised for sale. We called them and made an offer of $26,000. From that point we were continually contacted by different people from the dealership that had no idea of what was going on with our offer whatsoever We always had to start over again with the new person. This even after having spoken and settled things with the previous Salesperson or Manager. Eventually we reached a Manager by the name of Joseph who committed to the $26,000 purchase. We let him know that we had our own financing ready to go specifically through USAA and that we would come up two days later and finish the deal. We asked for a quote of all costs so we could have payment prepared - they never provided that but encouraged us to come and they committed to the $26,000 and even went further to tell us that they would have everything ready to go and filled out with no additional costs.. When we arrived even though we asked for the Manager we were given a sales person who had no idea of the agreement and tried to sell us at a higher price. Eventually we got to the Sales ManagerJoseph who couldn't seem to complete the paperwork and then announced that if we did not accept financing the vehicle with them that they would not sell the vehicle to us. We reiterated that we had told them in advance we had USAA financing but we were simply told that either we finance the vehicle through them or there was no purchase to be made. We had wasted eight hours of our day driving from San Diego to Costa Mesa and sitting in their dealership for 4 hours waiting when they obviously had no intention of ever selling the vehicle unless they could make money off the "back end" by selling us their financing. We would highly discourage business with this poorly organized, dishonest dealership. read more

Easily the worst dealership I have dealt with. Unprofessional, disrespectful , and cunning . Had a written offer through through their text message and the lease payment went up by 2x when I got there read more

Went to look at a nice used car and the price was okay until they added over $4,300 in options that we didn't ask for. Things like paint protection, key and battery options, etc.. Suddenly, the car is no longer a good deal. Bad business model in my opinion and drives away buyers. Try another dealership or expect to pay more than what is advertised on Carfax. read more

Jose Martinez is amazing!! He helped us out with our Nissan Altima. He answered all our questions no matter how simple or ridiculous they were. All staff greeted us and made us feel comfortable. Thank you Jose and GMC for all the help. read more

OK so I bought my first GMC, after 34 years and 15 Toyota Trucks It's safe to say that try to does not have a truck for me anymore, I need a V-8 not a V6 so I bought a GMC. So far the service has been really good wish I could remember the guys name that has been helping me out because he's really good but the truth is everybody in service is pretty good. I've had a couple minor issues with my new truck and every time I come in here they get me fixed up. If you need a new GMC I highly recommend this place and if you need your GMC service I absolutely 100% believe this is the best dealership in Orange County. read more

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This place is under new management! If you had a bad experience you should give these guys a chance again. Especially if you are looking for a gmc canyon. I really love my truck and I'd like to thank Johnny, Jeff, and Todd for working with me to get me a good deal for my vehicle. I know the economy isn't great atm, but they will make it happen. read more

Costa Mesa GMC - Car Dealers Near Me - Costa Mesa, California

Worse dealer ever will not recommend buying from this place, standing out in the lot for an hour looking for the truck I wanted gmc 2500 at4x found it my self and couldn't see inside or couldn't sit in it due to lazy sales guys, I can see 2 guys at the front door and I know they see me but I guess they don't want my business read more

First, took forever to answer the phone. Then Tony called back. He said they had several trucks matching my needs. We arrived and they had one. Then he lied about the bed size, and several other things. He said it was the only Denali for 200 miles. More lies. We walked. He was rude, abnoxious and bad for business. We walked read more

I would give zero stars if I could. I bought a truck here last year and they did not hold to anything the said they would do, completely screwed me with up charges, did not have the vehicle ready in time (multiple times) and put in me in a bind under the contract since I drove 2 hours to pick up the vehicle. Lied to me about hidden additional charges (I specifically said I didn't want) on the contract and also told me they would give me a credit for my uber ride up and a embarrassing ($500) gas card for the "inconvenience" of ripping me off thousands of dollars. Which I never received even after multiple follow ups with Shaun Murray and other "managers" that apparently can't do anything to service their customers after buying a $90k truck. Not to mention, the vehicle had several issues after just a month of purchase. I never write bad reviews, but as a business owner, this was the worst customer service and purchase experience I've had in my life. Stay away from the place at all costs. read more

Came in and looked at a used truck. Salesperson and manager were upfront, easy to deal with, and low pressure. The dealership was fine dealing in and negotiating using out the door numbers, just have to ask them. read more

Spoke to sales person named Kamron Ayria to get a quote of 2 trucks to compare prices and see which would be better for me financially. 1st they tried to get me to purchase the car with a bunch of addons and said it was their policy declined and told them to have a good day. Sales person told me good luck finding another truck in the price range they were selling it. I proceed to let him know the quotes I have got and he said to send him a quote over; I did and without any add ons. Then proceed to tell me they could take off the add ons, but was trying to pressure me to go with the higher one. I told him if he could quote me both to see, which would be more convenient for me. He agreed but with the condition I fill out a credit application and sending my DL. I declined as I can't get a car without test driving or looking at numbers which is why I was looking for an out the door price. I told him if he couldn't do it was fine I just want a quote and if it was too much work to forget it I didn't want to waste his time. He proceeded to tell me I was wasting his time because he had to price out 2 vehicles without me deciding and actually moving forward with him forsure and he had already text me and called me so I already wasted his time (9 text and 2 phone calls lasting no longer than 3 minutes each). Not sure what the experience is with other sales men but this one needs to learn how to work for his money not everything is given without a struggle. Teach him how to sell and have better customer service! You won't win all of the deals but it is part of the job. read more

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I worked out a deal with the salesman, Matthew Johnson, and traded in my truck for a brand new truck. He was very transparent and we worked out a great deal on getting my new truck. I would definitely come here again in the future. read more

Costa Mesa GMC - 2023 gmc Sierra 2500 - Car Dealers Near Me - Costa Mesa, California

Just purchased my Hummer EV from GMC Costa Mesa. Was very well taken care of by sales rep Kam and sales manager Jeff. They were very friendly from the beginning and made sure we felt comfortable and were happy with everything. Had great communication and Kam followed up with us after the purchase. Highly recommend working with them on your purchase. read more

This is the worst dealership I have ever been to. The seller named Mejia numan Angelo is the worst salesman ever. We called him at 8:30 asking if he has a specific car and he said yes and they would give us a commercial license plate. We went 40 miles to go to there dealsership because they were supposed to give us the car with a commercial license plate when we arrived they said the car was already sold even though we had already planned to buy it. Then he said there is another gray metallic car we could buy. I got approved for the car then when we were getting the car he said the license plate is personal not commercial. We stayed there until 5 pm because he said he can give it to us as commercial but he didn't and he kept making up random lies. They did 9 inquiries and I got approved. But they just ended up making lies and tried to sell me a personal instead of commercial. read more

Amazing customer service from Matt Johnson! 100% recommend him!!!! We went all the way from San Diego to get our dream car and he was extremely communiactive and helpful, sending videos,pictures, answering questions. This is not the first dealer we visited so far this is the best customer service I've receive at a dealer. They ordered dinner for my family while waiting do to some paperwork and they stayed until very late night to help us ... Overall I do recommend them. Especially Matt Johnson amazing sales rep! read more

Recently purchased a vehicle from Costa Mesa GMC. The folks went out of their way to make it happen with a customer first attitude. This was refreshing and greatly appreciated. Nick T was our salesman and fantastic to work with. read more

I had the pleasure of doing a fully remote transaction with Vic and Ray! The process could not have been any smoother. I'm located in Arizona and the entire process from first communication to delivery only took 23 days! I will definitely be reaching out to them for any future needs. read more

Costa Mesa GMC - Car delivery - Car Dealers Near Me - Costa Mesa, California

This post is a warning to future potential buyers. I saw a car advertised online by this dealer and struck a verbal deal with the sales agent on the phone after seeing the car in person. The agent even put me on hold to confirm with his finance/manager. We then called the next day to confirm the agreement is good and showed up in good faith to purchase the vehicle, all cash offer. Then as we started the paperwork, our agent disappeared and a few minutes later the manager came out and said the car we were in the process of buying was actually sold the day prior. He then provided no evidence for this and gave some utterly BS reasons for why they didn't know to tell us the car no long available the day prior or the day of. Either that story is true or they tried to back out of a deal their agents had agreed to and in fact advertised for. While irritated I was calm and professional, did not argue and left. They did not even have the courtesy of an apology. I plan to file a formal complaint with the appropriate state agency as well as to their corporate office. I won't name any names here but please please be warned that at least some folks working here appear to be very shady. Reading some of the other recent comments it definitely appears to be a place to steer clear of if possible. This is exactly the type of behavior and experience that give this profession such a bad reputation. read more

Great people and great service. Ali is very professional and gave me great customer service. I bought the Hummer EV SUV and these guys helped me a lot. Go see Ali! read more

Called on Wednesday afternoon and asked for my service writer Todd and he wasn't there. Then asked for the service manager Sergio and he said he's not there. I was obviously pissed. The person speaking to me says what do you want me to do? I said I want you to fix the problem. I Purchased a brand new hummer ev on June 22. It's already been in service twice with 700 miles for more than 2 weeks combined. I sent pictures of everything the ev was doing and they said they took care of it. It's already left my wife stranded twice waiting for a tow truck now. Your dealership has no problem charging extra when selling a vehicle but can not fix the problem of the items they sell. There is no way that a brand new car with 700 miles should be in the shop for 2 weeks out of the month and the problem not getting fixed especially when I have pictures to document everything that is happening. Leaving a person stranded is not funny. read more

I scheduled an appointment for my car since the service light is on, got the appointment but when I show up, Frederick said they were too busy and asked my to come back 2 weeks later. I came back 2 weeks later, the same Frederick sang the same song again. Especially this time, he didn't even postpone or reschedule me but asked me to randomly call back and check for the availability. I understand sometime you are short handed but this is unacceptable, poor service. I took my card to Hardin GMC today, they got it done in--- read more

To start I would leave a lower score if possible. The lone star would be that of the sales associate I worked with. Emily is a new employee to this dealer and worked very hard on a deal for me. I live in Northern California and found a beautiful truck for a good price. I committed to purchase the vehicle, sent a photo of my cashier's check and scheduled an apt to finalize the deal. I asked to do all the paperwork online and was told that was not possible. So, I explained I was going to fly down which was 5 days later based on prices of flights. So, heres the deal...... I was called by my sales associate and told the truck was sold!!! I was astonished and asked how that can happen as we agreed on the deal, communicated the day I would arrive, and booked an apt to sign all paperwork. This is the worst customer experience I have ever had. Not only did I lose the truck I had a deal on I'm also out the cost of a flight. Very poor business decision by the senior leadership at this dealership. OFF to Ford I go!!! (this would of been my 3rd GMC truck) read more

Read your paperwork before you sign. They'll mislead you when you're working out the sale with the sales guy. Was told my vehicle was one price AFTER TAX and that the payments after my stated down payment was a specified amount. I had the salesman double check that price to confirm. he came back, said "Yes, that price includes tax" so I signed the initial agreement and they began the paperwork. All of the paperwork had the stated monthly amount, so I figured all was good. (Shame on me for being rushed through the paperwork with the finance guy not pointing anything out to me, and my hungry wife looking at me like "hurry up"). After checking my principal balance with Chase, I see that the amount doesn't jive with what I had expected. Look at my contract, and not only did the price I signed NOT include tax, it didn't include the dealer installed options - which i was told were part of the sales price I was signing. I messaged the sales guy to check to see if there was a mistake in how the contract was set up, or an accounting error on their side - giving them the benefit of the doubt. He said he'd get right back to me. That was over a week ago. Definitely not buying here again. read more

I stopped by the service department while I was out of town and explained that I was having very unusual issues with diagnostics on the alternator and battery codes with my 2021 GMC SUV. I explained that I had purchased an extended warranty. The service clerk said that they needed to see the warranty. I had a copy of it somewhere in a stack of papers but it would take a while to sort out. So the clerk suggested that I speak with someone inside to see if they could get a copy from "my home team". I did not realize that warranties are specific to dealerships. Anyway, the woman I was advised to speak with said she didn't know why I was referred to her, because there was nothing she could do. As I was leaving - to go purchase a battery from somewhere else (that was covered by warranty - decided I'd just deal with invoice later) I was stopped and greeted by a sales floor employee who had an incredible rose tattoo half sleeve and I was astonished at his willingness to say hello. After a lot of my own investigation I discovered that while there were issues with the diagnostic codes - I had to also just get a tune up. I guess putting a lot of miles on my vehicle will do that, and I just hadn't thought of that. Neither did several service clerks, so I guess I don't feel so silly. As always, I keep business cards of everyone I interact with, and every receipt from service appointments. Always do that! read more

Jessica, Cruz and Sergio are the best. They took care of the problem right away and made sure I was happy. I recommend this place.

Fell for a classic "Bait and switch". Currently still on the website ad is a 2021GMC Sierra Elevation posted at $43,920 with a "slash" so hoping they were offering an even better deal. Drove there from San Bernardino with my 8, 6 and 1 year old only for them to have the audacity to try to sell it to me for $50k+ this late in the year. Straight up false advertisement bec it doesnt specify all the add ons they were putting on top. With my nice trade-in cash and the payment they want, VIC and his manager (didnt care much for his name) just wanted to sell the truck at FULL price with a ridiculous apr on an excellent credit while they get to keep my truck and sell it for more. Walked out of there real quick coz i seen enough on how these guys operated. Go there with caution. I was very disappointed. read more

Costa Mesa GMC - Car Dealers Near Me - Costa Mesa, California

Took my 2021 truck for repair of the squeaking brake issue along with several trim panels loosening from the four doors. Got a call from the service department today and he stated it looks like someone has been in the panels as there are screws loose and fasteners missing. No modifications have been done to the vehicle therefore there's no reason these were ever touched. He states to take it to Tustin GMC where i bought it from. I asked him if he could call GM and he stated that he could not because of everyone's favorite excuse of Covid and the inability to make a stupid phone call. I'll never take my vehicle there for service or let alone buy from them if they can't make a call for a customer. Another worthless dealership. read more

I would give 0 stars. i called and asked for help and was treated rude by one of the sales people reymond.hung up the phone multiple times on me.better yet I left a review on google and they reached out with a name and phone number of a previous employee that was upset that his info is being given out to help resolve there problems. also I forgot they sold me a lemon!! read more