Let me start this by saying that I hold an executive membership through Costco and have paid that fee for years. Today, I went into this Costco location at Cumberland for the first time ever and had the worst experience with a cashier (YVETTE) that I have ever had. I started shopping and about halfway through realized that I didn't have my membership card with me. Knowing that the number is easily retrieved by your ID, I kept shopping and didn't think too much of it. I pulled up to the only cashier open (besides self checkout) and before even saying hello, she immediately barked at me to put my smaller items on the belt...which I was already doing (holding one bag in my arm and reaching for another in my cart). I thought it was off but kept loading my smaller items onto the belt. Again, before even greeting me, she glared at me with the nastiest look on her face and said "membership card". With my ID already out and in hand, I smiled and let her know that I had just realized it was not in my wallet and needed to look up the account number. Meanwhile, there is ONE couple with only a few items in their cart pulling up in the line behind me. She snatched my ID from my hand...literally snatched it and said to me "yeah you should have done this in member services and now you're holding up the dam* line". I was in shock. As she walked five feet to the computer to look up my account, I asked her what her problem was and why she was speaking to me like that. Now at the computer she said AGAIN "you're holding up the entire line now"...when there was only one other couple behind me, both of which were watching this unfold with confusion. I only asked her to repeat herself because I wanted to hear her curse at me again because I was disbelief that she had in the first place. After literally 2 minutes, she returns with my member number. She hands me back my ID and says "Normally when people shop here, they remember to bring their card". I looked at this girl and immediately asked for the manager after telling her that she shouldn't be talking to me this way. The manager came over and offered no solution other than "I'll talk to her. I'm sorry." Like really?? YVETTE should not be working in customer service. I do not know who ruined her day today but the way she spoke to me and treated me was unacceptable. If I go back to this location, I will be going back through her line for a much owed apology. YVETTE you were very rude and need a new job where you don't have to interact with others. Yikes! read more

DON'T GO THERE for Independent Optical Dept. Awful experience started with the wrong prescription for my contact lenses, they didn't fit me and i had to bring in my old prescription to let them know how wrong they were. Then the receptionist - Cynthia would takes weeks to order the new replacement lenses for me, after 3 wks of waiting just before i was heading over there, she called me and said those lenses she ordered were wrong again, and last week she has to order it again and a week later today when I called to see if they arrived, she said no and is gonna take few more days. I am so fed up with this office and do yourself a favor to find a professional optical store because this isn't one. read more

I go for gas and food stock,but have to question why there is never fat free organic milk? Is it to much to ask that it be stocked?

Love this place!!! Great prices, cheap gas....need I say more?! I always go when I know they're not going to be really busy and I get in and out. read more

The customer service in the gas station is absolutely appalling. We pulled up at exactly 8:52pm but William had decided he was closed for the night and very rudely signed for us to leave. When we questioned him he was extremely rude and not a good advert for Costco at all. I would suggest William needs some customer service training and also how to speak to people. I guess maybe his yellow jacket makes him feel too important to be polite. read more

Since the conversion of the Morrow GA Costco to a Costco Business Center, I have relied on this location to get my monthly Costco fix. Great products at great prices and worth the 30 mile drive. Never once have I been disappointed with a TRUE Costco, can't say that about their Business Center stores. Shopped Costco's all over the US and recently Hawaii and never regretted a single visit. read more

Hey its Costco! Free sample or as some call it the senior buffet in the afternoons. Finish off the excursion in a clean store with a hot dog, coke and a ice cream bar for the cheapest date in town. Go for the cheap gas stay for the 60lbs of tube socks!! read more

I'm not actually much of a bulk shopper, but there are certain things you can get at Costco that make it worth the membership fee. For example (listen up commuters!) gasoline, always cheaper than the competitors. In the same vein, tires. Just had to replace mine last year, so I won't need to get new ones anytime soon, but I did have a flat recently. When I brought the car in they couldn't determine what had gone wrong and they couldn't fix it, so they replaced it for the pro-rated amount. I only had to pay $17 for a new tire. Awesome. Also, love the bulk prices on coffee, cream, eggs and meat. Their produce is usually good, if a little boring, and there's plenty of other stuff there to keep you interested. Oh, and don't forget to grab an ice cream bar on the way out; nom, nom, nom. read more

Anyone who knows me will vouch for what a fan I am of Costco. The fabulous products, the highly efficient staff at checkout, the good to great prices... even the way they've designed their parking to be wider, with a buffer between cars. My only complaint is that there aren't more of them in some cities. For the size of the city, Atlanta could arguably use a couple or three more. I almost took away a star for what I thought was poorer-than-usual parking. Then I realized that around the corner, there's actually a garage. From there, it's not THAT far of a walk when you come right down to it, and Lord knows we all need to walk a heck of a lot more. Only problem is, unlike most other stores, this Costco shares its parking with many other popular retailers. Don't even THINK about coming during peak hours around the holidays (made the mistake of doing that last Christmas) - you'd just be subject to a lot of unnecessary stress. read more

Okay. Here's the thing: Having not been a Costco member for a number of years, I may very well be in my honeymoon phase. This particular Costco may not be the best Costco of all the Costcos... the parking may not be optimal... but when you've been free of the access to deals, gratuitous samples, and packages of more freshly-baked goods than any one person should be purchasing at one time for so long, it can send you into a tizzy. More contributing factors: - This location is 7 minutes from home. SEVEN MINUTES to cheaper than usual gas and excellent dinner options that save me time and cleanup (I'm looking at you, stuffed peppers, salmon with basic butter, handy vats of chicken noodle soup, barrels of wings, and cilantro-lime shrimp)? Yes, please. - My last warehouse membership was with BJ's, where I found the service and products paled in comparison. I mean, the place IS called BJ's so... yeah. - Colder weather is coming, and I'm a sucker for a cheap DKNY sweater... which this place will often have awaiting me on a table in the center of the store. - When my monitor crapped out on me, I found a fantastic replacement (a 24" LG) for less than I was finding refurbished models online. - The pharmacy here carries some of the pet medications that Banfield doesn't keep on hand for The Dutchess Lola Von SassyPants... and they will sell them to me cheap (and save me fromhaving to await them by mail). But THIS is the biggie, and why I've taken the time to review: The Mister is a terminal glasses-adjuster. I don't know anybody who seeks out a place to get glasses tweaked as often as my hubby. If we haven't been to every LensCrafters on the Eastern seaboard, I'd be surprised. That said, he needed an adjustment like whoa, and after a terrible experience at LensCrafters in the mall (1 person working, couldn't be bothered with a customer) as well as the VisionWorks there (nice girl, but she wiggled the frame and accomplished nothing), he was at the end of his rope. With little hope, we sauntered over to the folks at the optical counter in Costco, and he proceeded to get one of the better, and more attentive adjustments he'd received in a long time on two pairs of glasses. Not only did the Doc get it done, but he explained exactly what the issue had been, how he remedied it, and offered that if an issue were to persist in the coming days, the Mister should come back for a more aggressive adjustment. A happy husband makes for a better day... so, four stars until I have a reason to say otherwise. read more

I pretty much LOVE this store - you just never know what you're going to find! Aside from having the best deals on fruits & veggies (especially berries), they always have some fun deal! I completely redid all of my closets with black velvet hangers - less than $10 for a box of 35 (prices WAY higher elsewhere.) I've also gotten great deals on a paper shredder and a spice rack in the last few months. Next up on the list - an air flosser & an electric blanket, both of which are available for excellent prices at Costco right now! read more

This location is really convenient to my job so its easy to pop over at lunch...graze the days selection of "free tastings" grab a $1.50 slice of pizza and/or an all beef hot dog along with some paper towels and toilet paper..lol...This location stays fairly busy and parking can be challenging but the employees are super nice and aside from only selling beer & wine ( Perimeter Costco also sells liquor) this is my favorite location. read more

Been going to Costco eye care for ten years. Went to the other location in alpharetta last exam. My contact tore today and they won't help me because it's their policy if I went to a different location. So my ten years of loyalty is worth nothing. I will never return to the eye care center. read more

I like this Costco location. It's conveniently located off of 285 and even though parking can sometimes be a hassle, there is plenty of parking even if it requires a walk. The people that work here for the most part are friendly and helpful. There are times that you will meet the occasional Grump, but, I think that is normal for any place. I love the different specials Costco has from time to time. From fresh plants to outdoor furniture and garden decor. I love the gadgets and electronics and how you can find some AMAZING deals on household goods like two cooking gel pillows for $20 or 4 plush bath towels for $15. The aisles are always clean and neat and they usually have what you are looking for in stock. I love their Kirkland brand products! The paper towels, bathroom tissue and bottled water are great. Before shopping at Costco I never purchased generic products but after listening to Clark Howard and a few of my friends, I decided to give them a try. Great quality and great deals! There are a few issues I have with Costco though; One of the things I have noticed that I had to take a star away for is they often have produce on the shelves past the sell by date. This is not good. Especially salads and spinach. I have even gotten produce home and found it inedible because it spoiled within a day or two of buying only to check the expiration or date and see it was purchased after that date. To me this is not honest or good business. If it hadn't happened more than two or three times, I'd chalk it up to honest oversight but this seems to be a consistent practice among locations in Georgia. Also, they don't sell certain things that I find at Sams Club like jalapeño peppers, Redi Whip whipped cream, coffee mate liquid creamer, yellow rice and cloth table cloths. I know it's impossible to have everything but these seem to be kind of ordinary items that I have to go buy from Sam's because I use them quite a bit. Also, I think they should have a better selection of produce like Sam's. They don't sell iceberg lettuce or Cole slaw and a few other things. Nevertheless overall Costco is a great store. The quality of the products, produce, food, meats and even alcohol is stellar; along with their amazing customer service and I will continue to be a Costco member. read more

I really love Costco, as an avid juicer buying fruit in bulk works great! The fruit is always fresh and very affordable. The baked goods are very delicious just wished they came in smaller quantities. The food court is pretty good as well. The pizza, churros, very berry sundae are a must have for me. Parking can be really tricky on the weekends. read more

The staff is always friendly and/or try their best. There is such a large audience that comes into the Costco store, that I'm always impressed that the staff can still smile and maintain peace. Good job! read more

I am a big fan of the cumberland Costco and have bought food there for years since it opened. On 1/19/14 I bought Kirkland signature cooked shrimp not realizing it was farm raised in Thailand. I ate this shrimp 1/24/14 and was violently ill all night and believe I have developed some intestinal issue from eating this food. Do not buy or eat this shrimp. read more

One of my favorite places to shop! After shopping I sat with a friend and we both had the hot dog and soda combo. I also had a churro. It was excellent and under $5.00 for both of us! Can't beat Costco. They always have great offerings and a friendly staff. The parking is a bit difficult on the weekends, but it's worth the trip. The only downer about today's trip was the lady at the exit who was shouting like a TSA agent at us to keep the exit line moving. Very "unCostco" like. read more

Costco - Getting gas at Costco - Wholesale Stores Near Me - Atlanta, Georgia

I will just say that I absolutely love Costco. Always have. This particular location however always seems to have issues with regards to customer service. There's a particular individual who is usually in the self checkout aisle that just makes the experience at this store less than ideal. I'm pretty sure his name is Daniel. Upon first visit, he required that both my girlfriend and I show our IDs to match our Costco memberships. I wasn't enthused, but I did it. Since we had both just recently moved from out of state to Atlanta, our Costco information (new addresses) didn't match our drivers licenses. He proceeded to try and tell me that he would have to void our purchases and that we would have to return the goods from the transaction we had had already paid for until we changed our address information. Although annoying, we just ignored it and left with the goods already paid for. The next visit to this location, I used some Costco coupons my company had given me. When I scanned the coupons it prompted me to request assistance from a Costco representative. This same individual came over and told me that I couldn't use the coupons in the self checkout aisle and that he would have to void the purchase and I would have to get back in line to be checked out by a Costco representative. I asked him if I could just redeem them at the customer service desk and get the difference in savings put back back on my card, and he told me no, only cashiers would be able to process them. He then began the process to void my purchase as if that's how I wanted this situation to proceed. I told him to stop, took my receipt to customer service, and as I expected, they redeemed the coupons for me without voiding any transactions. I love shopping at Costco, but for some reason Daniel keeps making our experience at this store less than ideal. read more

This is only a PIZZA REVIEW I love Costco for just about everything. However last week we ordered a pizza pie to go, we usually eat it there and its not bad but the one we got was aweful, I must say I could only eat 1 piece it was limp and the crust was rubbery and hard to chew. I dont expect authentic high quality pizza from a wholesale store but I guess you get what you pay for....This is off my list, read more

Costco is officially Cancelled. The terrible customer service, inconsistent prices, and rude checkout employees prompted me to cancel my membership... encourage you all to do the same. read more

Very good prices. Large selection of prepared foods, flowers, toys, clothes, electronics, jewelry, books, etc. Best gas prices in the Atlanta area. read more

This Costco location is as good as any Costco gets! I love shopping here, and it's not a half-bad option for lunch (combo pizza ftw). Also, the self-checkout is a real game-changer. read more

Next to the Cumberland Mall, so the parking can suck. Otherwise, it's your standard Costco.

Good stuff, good quality, good prices, BUT...many items are only very slightly cheaper or as much or even slightly higher than Kroger / Publix. Usually happy with the very good quality though, and interesting products, liberal return policy. I'm a fan! read more

I go here a lot. It's a good deal when you actually cook at home or plan out your meals for work etc. The gas lines get long around mid afternoon into the evening, so get gas early morning or late evening. Shopping here on the weekends is probably a bad idea seeing how crowded it gets. The staff is courteous but the customers should be a little less grumpy. I will go at some point and check out Sam's club as I haven't been to the other wholesale places in many years. read more

Costco is great for families, but not so much for us single ladies living alone without a huge freezer or pantry. They do have some good bargains in unexpected places. My prescription contacts are nearly $5 less per box than anywhere else: a savings that really adds up. The fresh fruits are a steal. I also like the selection of books. It's all a matter of what you need... and how much you can store at home. read more

MOFOin' Costco food court! Best lunch value around!

11/1/2016 Great price, taste and service. Just bought son's birthday cake from Cumberland Costco near Atlanta. Cake was huge for the price. The taste was one of the best birthday cakes I have tasted. But it gets better. The bakery department called to tell me that the grass on a golf cake would look good with the Pokemon theme I was going for. read more

If you feed a crowd more than twice a year, it's worth the price of membership. Great selection of home ,school and office supplies. Seasonal decor always catches my eye. Clothing for children are quality materials. Food... wow. While I stand by the berries and oranges in fresh produce, I have been let down with the apples. The veggie section is great. Many varieties are organic. The bakery has amazing tasting and looking cakes. If I'm throwing a party I get my cakes from Costco. They have premade party trays/cakes and also made to order. On regular weeks we use our membership to purchase dinners. Roasted chickens are huge, twice the size of the ones from our local grocery. Heat and ready meals come in sets of two and up. Clean facility, nice people...and samples on the weekends. Not to mention you can get pizza, salad, or a drink on your way out from the restaurant. I have been in the area and stopped in just to eat there. read more

My top choice for poor, unresponsive customer service, especially compared to other Costco's in Atlanta. Parking lot is always packed. Long lines at the gas pump. read more

I recently had four tires put on my vehicle at the Costco at Cumberland Mall. The vehicle ran perfectly well prior to my having it serviced at the Costco Tire Center. Upon driving the vehicle off the Costco lot, I heard a loud scraping sound underneath the vehicle. I contacted the Tire Center and they said they would take care of it. However, after returning the car the same day--and taking off half of my work day to do so--they informed me that scraping of the tires was not their fault and, after completing an incident report, they stated that they would do nothing to resolve the issue. I found the manager, Mike, to be rude and very unfriendly and the whole process left me feeling shocked at the lack of care and customer service which I usually expect from a place like Costco. I am very saddened and frustrated by my experience. I only wish Costco had the integrity to stand by their work. Unfortunately, they did nothing to resolve the wrong, and, as a result, I will no longer use their services. read more

Brent was very helpful and sweet! Told us what movies he recommended when we bought our AMC gift cards.

I had my tires rotated at Costco Tire, Cumberland Mall. They did a great job and also informed me that I needed wheel hub rings on all 4 wheels as my oversized tires were riding on the studs not the hub ( I bought the car used a few months ago and had no idea). Their service is not only excellent, but they go above and beyond to make sure things are done right. Very much appreciated! read more

This complaint is the tire center. Some background, early January I had a routine tire rotation at Cumberland. A few weeks ago, the car's tire sensor showed the diver-side rear tire being low on air. When I brought the car in, the tire attendant said that it was driver-side front tire (not the rear, as the sensor stated) that had the problem. While the car is still in the lot, he shows me the driver-side front tire with a staple stuck in the tire; he said I would need a new tire because COSTCO does not repair two holes in one tire, so I paid the $77 road hazard amount and ordered the tire. I arrived to have the new tire mounted and requested that the car's tire sensors be reset. After receiving service, it was explained that new tires aren't placed on the front so it is proper to mount the new tire on the rear and move the rear tire to the front (replacing the bad tire), I also followed-up on the air sensors and was told they had been done. Just three days later the event starts all over. My car is saying that the driver-side rear tire needs air (I'm thinking just sensor) so I return to Costco. This time when I pick-up my car, I'm told they repaired the front tire. When I explain, the history, describe the crooked staple I saw and request to see the puncture that was removed, I'm presented with the same staple I saw at the onset of day one. Bennie, the manager, wants to insist that I picked up another staple (back-to-back punctures sure, an identical staple I saw before, how likely?). Even more insulting was his explanation "We [Costco] cover the cost of replacement tires so why would we want to replace instead of repair" hence insisting had it been the same tire I came in with initially, it would have been repaired not replaced. The manager voiced an overbearing insistence that their procedures and protocols prevented errors and instead of trying to comprehend what I was saying just readied himself with a rebuttal. Yet it was the tire attendant (without taking the tire off the rim) stated that the staple left two unrepairable holes. So much for procedures. First trip I spent an unnecessary $77 for a new tire. Returned for a second trip where I had the unnecessary new tire mounted, a good tire discarded and a bad tire remaining along with an unfilled promise to reset the tire sensors. On my third trip I had a bad tire repaired and an encounter with a manger that would not yield even when his employee produced the staple, I described beforehand. ON MY FIRST VISIT THE DRIVER-SIDE FRONT TIRE SHOULD HAVE BEEN REPAIRED AND SENSORS RESET - THE END. Once this did not happen, ON MY SECOND TRIP, TIRE CENTER SHOULD HAVE MOUNTED NEW TIRE AND ROTATE THE BACK TIRE TO THE FRONT. - THE END. I call this two errors within their procedures and protocol that Bennie insist never fails. read more

bad customer service is all it takes and in this case a manager who failed repeatedly.

Love Costco in general. Great selection. Alright Pharmacy. Terrible parking.

I am fairly new to using Costco and have only been twice. My first visit was pleasant (although parking was tricky). My experience today was less than appealing. When exiting, I noticed that I was not charged for 2 items and went back to the cashier that checked me out. When I advised her about the error, her 1st comment was "they told you I didn't charge you" to which I responded, no I noticed this on the way out and came back to pay for the items. She then commented "and you are sure that I didn't charge you" to which I then showed her the receipt and stated yes. She then said "I can't believe I didn't charge you" with a startled look on her face. At that time, I said I could have left this store without paying for these items but I have a conscience. Not ONCE did she say thank you for being honest. She rung up my items and with as much as enthusiasm as a piece of paper said "I'm sorry about that". So much for good customer service and appreciation. read more

If you know what you'll get at any Costco - no frills warehouse, nothing too fancy, thanks - the Cumberland Costco is one of the nicer ones in town. Big aisles, well lit, pretty good service at the checkout. And, they have the cheapest gas just about anywhere in this part of town, pretty much an open secret for those in the know. The optician is dirt cheap and the glasses and contacts are just like any you'll find at one of the nice mall optician places. If you are a regular visitor to the area, sign up for a membership ($50/year), then gas up here, buy some necessities, get new glasses...all in one place. Remember to bring cash or a debit card - no credit cards allowed here, unless it is a Costco American Express. read more

Store is going downhill. Meat department didn't have certain cuts; that I can understand. But oranges had mold on them. No excuse for that. Then I went to get an ink cartridge refill. They (probably a Costco contractor) told me it would be 45 minutes. I went back 45 minutes later, but they initially couldn't find my cartridge. After 10 minutes they found it stuck behind something in a box. Then they told me it would be another 30 minutes. I told them to forget it. Pharmacy service has also been poor. Very disappointed. read more