So I went to another highly rated place to get molds for monitors prior to coming here. From the…read moreinitial call all the way through it was night and day different!! The secretary was friendly and helpful, I particularly appreciated when I was asking here some technical questions about the type of material used in the molds ,the monitor manufacture was very specific in what they need,she didn't know and said so and then replied when she was sure so as not to waist my time. When I showed up for my appointment they were very friendly and helpful and I was out the door in 20min. I received my monitors a week ago and they fit perfect! If you need ANYTHING involving your hearing I strongly suggest going here. They really care about people and over profits. I would go to them again without a second hesitation.

Dr Gil and Holly assistant are very courteous, professional.Class act businessservicing seniors in…read moreRossmoor and younger people struggling w hearing issues.Very safe CoVid conscious business.

A friend once told me that if you have difficulty hearing, then perhaps you should try getting…read morehearing aids. That advice, from a friend, led me to the Better Hearing Center more than 10 years ago. I bought my 1st pair of hearing aids from that center, where I was tested and obtained very specific results regarding my hearing loss and the possibility of assistance through multifunctional hearing aids. The Audiologist, Ms. Flores, is extremely proficient and familiar with specific hearing loss and electronic assistance through various make and models of hearing Aids. It's always a pleasant medical appointment and the staff is both friendly and professional, i recommend the Better Hearing Center for all medical hearing tests for Everyone. In this day and age, hearing the exacts words spoken is crucial to daily life.

Everyone is helpful and friendly and very knowledgeable. Couldn't ask for a better group of people…read moreto help with my challenging hearing

I went to Dr. Green for some custom fitted ear plugs for concerts. I was extremely happy with the…read morelevel of professionalism and quick turnaround time for my ear plugs. Dr. Green took the time to explain the proper ear protection levels that I needed and made me feel very comfortable during my short visit. They called me as soon as the ear plugs were ready to be picked up. Great overall experience.

I've been a patient at Diablo family physician over 10 years. Karen and Alicia at the receptionist…read moredesk are kind and very nice. They have been with this office for many years. I appreciate their loyalty and getting to know them over the years. My doctor is Dr. Tanvi Raman. Dr. Raman really cares about her patients. She takes her time to listen and find solutions for your medical concerns. She has great bedside manners. I never feel rushed during my visits. I am very happy with her professional service. P.S. I miss Dr. Dolores Musco. She is an outstanding doctor. It's too bad she left the practice to pursue on the concierge level.

This review is for the front desk staff only and not the doctors. I have never dealt with such…read morerude, unprofessional, and cold people in any other medical office or customer facing businesses before. No smiles, no warm welcome, gossip conversations in front of patients and downright rude. I was at my appointment 5 minutes prior and was given a bunch of forms to fill out (mind you I wasn't a new patient, but they didn't review my chart correctly and gave me new patient documentation), I was told if the documentation took me more than 5 minutes after my appointment started that it would be cancelled and would have to be rescheduled. I hope the doctors read the reviews that are being left because your front line represents the first interaction of your business and it was very unpleasant and left a bad taste in my mouth. I have been there 3 times now and have received the same snarky tone and attitude each time. I have called in once to ask a question and before I was finished, I was cut off. Common courtesy is a standard practice in any business not only because you represent that business but because you're a human being. Do better.

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!

The front desk staff needs a lot of improvement. First they called me to tell me my copay was $160,…read moreI called VSP, and they told me no, it is $10. Then they called me back and set up appointment for Friday morning, then they called to say, no, it was a mistake and they were looking at Thursday schedule and they only have PM appointment. I went there and after waiting around for a while it turned out my name was not entered in the system to let them know I was there. I was kept waiting for 45 minutes for pupil dilation and my appointment took at least one hour 15 minutes. I hope they improve the front desk and scheduling.

We have known Dr. Neves and Dr. Delayney for a long time. My mother was a patient of Dr. Neves way…read morebefore he opened the office in San Ramon. When Dr. Neves and Dr. Delaney opened San Ramon office we switched (my ex, 3 kids, and myself) and became regular patients of Dr. Delaney. Both doctors are great. That is the only reason we still go there. That being said, the front office staff is very rude. They don't know how to treat their customers. Be polite and little more respectful. Otherwise, people will stop going to your business. There are always other options.

This place was a real disappointment. I made an appointment fairly easily and went in with fairly…read moregood idea of the hearing aid I wanted to replace my current device. I was seen by Jason McGraw who seemed fine - but when I tried to call him back to tell him I was ready to order the recommended hearing aids he never called me back. I tried again & was told he was out & would call me the next day ... but still didn't call back.

If you, or anyone you know, is dealing with hearing loss, Heidi at AudioNova hearing on Black…read moreAvenue in Pleasanton will change your life. This place is amazing and changed my husband's hearing so dramatically that my Mom was their next customer. My Mom said, it's a Miracle. Even my Dad had tears in his eyes for my Mom. They, literally, gave her happiness back in her life. Call as soon as you can. No need to wait!

This hole in the wall facility is appropriately tucked away next to a restroom at the corner of a…read moregym. It is operated by Franklin whose lack of compassion and respect for others is only surpassed by his inability to manage even such a small facility. As other reviewers have mentioned, it is next to impossible to get through to someone or receive a call back from this place. As also mentioned by other reviewers, they summarily cancel or reschedule appointments without notifying the patient!?! If you frequent this gym and have a lot of free time to waste visiting their tiny office to do in person scheduling and follow-up, this is your ideal facility. Otherwise, save yourself a lot of time, grief and frustration and schedule with one of the many other PT facilities that are well run and respect the time and well being of their patients.

Had a very bad experience with this place: I set up my appointment with them a month before. Have…read morebeen expecting to start my treatment there but only found on the day of the appointment that they cancelled my appointment, claim that the therapist is out of sick. Their text message asked me to call back to discuss. I called number of times and left multiple messages, but never got a call back. The front desk person is rude and very unresponsive. Won't go back to this place.