The staff is friendly and welcoming and efficient. My audiologist, Christine, is fantastic... explains everything thoroughly; takes time to tell you different options (I asked about longer battery life and learned about options to extend time on my hearing aids; am following through). Also is patient in demonstrating (and even repeating the demo); until you get it right. Very approachable and able to address questions. I feel fortunate to be in their hands with my hearing concerns. Betty Christensen Alamo, CA read more

I had an amazing experience! The entire team was nice, kind and engaging! We were able to have a great discussion about my needs, and they even gave me expert advice on what to expect I've already gotten my IEMs back from my preferred company! And the fit is great, all because of the team at Diablo Hearing Services! read more

Diablo Hearing Services - Right ear mold - Audiologist Near Me - San Ramon, California

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I recently visited Diablo Hearing services,,, great experience, very friendly and no wait time...Christie was very thorough and caring..Highly recommend read more

Christy is the consummate hearing professional. I have been going to her for over 25 years and have always valued her personal attention and advice. read more

The staff was friend;y, and I apprectated ther punctuality. Dr. Jaynelle Garcia was professional and courteous, and provided a comprehensive written Audiological Report at the end of the appointment. read more

I have been a customer for over 4 years. I highly recommend Diablo Hearing for hearing aid purchases, hearing tests and service. They are very courteous, accommodating and knowledgeable. They really care about their customers. read more

this is the place to go if you want your hearing, checked with accuracy, kindness, patience, and a willingness to explain step-by-step. What's being done. The staff is delightful, helpful, knowledgeable, and kind. I highly recommend them. read more

Great place...very personable and helpful...able to get appointments...highly recommended Alan read more

I have been going to Christie for my hearing loss for many years. She is very knowledgeable and is an expert in diagnosing and prescribing.

Friendly and professional staff. Loved it here! Clean and neat environment, too. I highly recommend this business for both young and older customers. read more

Super nice and calm people. Hearing test was easy and professional. It was a pleasant visit overall. I'd definitely recommend going to Diablo Valley Hearing Service. read more

Every thing about Diablo Hearing is positive. It's easy to get an appointment. I am always seen in a timely manner. The service is very interactive. They are knowledgeable and answer any and all questions. You feel like you're in good hands. read more

Excellent care on the tests and services provided for getting your hearing to as normal as possible. Doctor takes time to explain your situation and options available. Appointment are easy to get and billing is done keeping your insurance in mind. read more

Excellent knowledge and caring staff; listen well to my issues and have done best to solve them; great many years of service;

Excellent service at Diablo! Christine did a very thorough check today of my ears & hearing (having tinnitus since Feb.). I really appreciated how comfortable she made me feel by talking me through each different test she was about to run. She is super sweet, knowledgeable and took the time to meet with me to go over everything I was dealing with (constant ringing!). Christine never rushed me and she made the appointment very pleasant! Her office is very welcoming with the best front office staff who are organized, friendly, and helpful. When I called as a new patient, Kristy (front office) talked me through my hearing problems and really listened to me as she explained what services Diablo can provide to help me. I was a new patient today and I definitely will go back if I need their services again. I highly recommend Diablo Hearing! read more

Efficient registration process, nice office, great communication, and thorough and high quality care. Definitely recommend!

Have been going to Diablo Hearing for many years. Christine and staff are great to work with. They are patient and will do whatever it takes to meet the patient's needs. read more

I loved how friendly and knowledgeable Christine was about everything. I would recommend her to anyone looking to get new or update their hearing aids. read more

For over 20 years, Christy has carefully thoroughly tested and evaluated my hearing then guided me through the myriad of choices for hearing aids. She follows through with any needed maintenance or minor repairs. for She always spend as much time with me as I might want or need. She also cared for my mothers hearing disability needs up working with her when she was in her 90s. She has an infectious smile and an uplifting personality. I can't recommend her enough. read more

I took my 86-yr-old mother here who has Alzheimer's and needed a new hearing aid. At the first meeting, the person helping us gave us our options, and I told her I was very interested in GPS technology that she mentioned (I even wrote it down) that helps you find the aid if it's lost, and my mother wanted her hearing aid small. I understood that it would be difficult to get my mother a small hearing aid since she had lost hearing and would require a larger one (according to the rep). I should not have allowed to rep to talk me out of my initial needs. She wasn't sure about the GPS, despite initially telling me she could get it, but eventually we ordered a hearing aid that was without GPS and larger than my mother wanted. Of course weeks later we had to return it because my mother kept losing it and didn't like to wear it. My suggestion: LISTEN TO YOUR CUSTOMERS' NEEDS. DON'T TRY TO CHANGE THEIR MINDS. In addition to these two concerns, I didn't like that while checking my mother's ear, the rep hurt her...making me wonder if she caused any damage to her ear drum because that has never happened before when we went to a different location. Additionally, although the rep was nice, she seemed to lack knowledge. In this age where information is only a few clicks away, she had to take some time to do further research on whether she could find another hearing aid for my mom. REALLY? I could do the research and find it in one day, and I'm not a specialist. I don't ever recall hearing about such delays with our previous hearing aid center. Additionally, the rep's attitude seemed to be "take it or leave it....whatever." In terms of knowledge and engagement, I would give this place a zero. She also let slip that if she were to try another brand, there would be a lot more involved like learning other systems, which means they try to sell you the Phonak brand because that's the system they may be more familiar with using, not because it's the best choice for you. This is evident by some of the questions about other brands that she couldn't answer and had to "check." They wasted our time during a particularly difficult time in our lives. read more

I just arrived home from having my hearing tested by Sarah Carey. I think she is wonderful and I thought I would write a review .WOW! I just read a negative review! I have been going to Sarah Carey since 2008 and I have NEVER seen her be anything but delightful and charming! She is extremely professional and I have even recommended her to friends. The long negative review written is unbelievable to me! After having Sarah Carey treat me on several occasions I find her to be a caring and competent audiologist. I am so impressed they way she makes her patients feel comfortable and informed. I would like to say that her support staff is also competent and caring. read more

I had a fantastic experience with Diablo Hearing Services. I needed custom ear molds for an aviation headset. I was able to book a short-notice appointment, thanks to the responsiveness of the office manager. My audiologist was Christine, who provided an exceptional level of care. She was meticulous and highly skilled -- and was very sensitive to my comfort during the procedure. Highly, highly recommended! read more

One star was the lowest possible rating. I should have kept my other scheduled appointment with another, more recognized Audiologist in Walnut Creek. A few weeks ago my audiologist (not with Diablo Hearing Services) had to reschedule my appointment. We were flying out of the country, and I needed to be seen for a test. I found Diablo Hearing Services on my own. When I arrived to the office, I was told to sign in and "sit", that I would bee seen shortly. Sarah Carey came into the patient waiting room to collect me. She was obviously rubbing hand sanitizer on her hands, so was not going to shake my hand. No worries. Immediately, she demonstrated almost an impatient tone with me. I am in my 40's, and had been having hearing / ear pain problems. I have a rich PPO plan which covers all providers. She was more concerned about me not having a referral. I told her that my ENT doctor should have faxed over to her their findings and suggestion for my further testing - though they did not recommend Diablo Hearing Services, it really shouldn't matter. Additionally, I had checked before-hand to make sure the insurance wouldn't be a problem - and it wasn't. PPO plans do not require a pre-authorization or referral. Sarah began firing questions at me rapidly, almost like she didn't believe my reason for being there. Strange. I actually just assumed she preferred not to speak or work with male patients. That was the vibe she gave off. Her manner of speech and office /bedside manner were awful. I actually stood up and stared at her. I was a second away from telling her to take a hike - and that I didn't need her sour and unprofessional attitude. I think she may have caught a glimpse of herself and her conduct. Her angry questions and extremely brisk tone of voice softened a margin. I also knew we were flying overseas in a couple of days and I did not want to fly without my test - and for my ENT to get the results and speak with me. Sarah said to follow her, that we were going into a booth to have my hearing tested. I followed her to another room, walking quickly to keep up with her. There was a glass-enclosed booth and a desk outside. She walked over and opened the door for me and then immediately walked to her desk. She pointed to the room, I assume for me to follow her command and go in. What Sarah DID NOT tell me was that there was a large step, and I needed to step UP. There was no sign to "Step Up". There was no "caution". Nothing. She said nothing. Not a "Watch your step" or a "Careful, you will need to step up"...nothing. So, rather than stepping up, and wearing flip flops, I jammed my right foot into the step and fell UP and INTO the audio booth. Flat on my face. I was embarrassed, my hands and wrist hurt from trying to break my fall (I'm very tall) and stubbed my toe. Sarah peeked her head into the booth and actually let out a little laugh. "Hehe...are you OK?" Not once did this unprofessional, sorry excuse for a care-giver / provider apologize. Negligent as she was for not warning me, and posting NO SIGNS, she could have offered her hand to help me up, or ask if she could bring me some ice. She asked again if I was OK and I was in pain a little, more embarrassed and shocked. After her awful, brisk bedside manner, I was not in the best mood to placate her - but was pissed at this point. All I said was, "Yes, you can help out by posting a SIGN to STEP UP or Caution your patients!" She never once acknowledged this. Again, this rude provider couldn't even find the graciousness to apologize and show a molecular amount of concern. Yes - I will report this to an OMBUDSMAN. And I can guarantee, before any investigation is done, (if she has any common sense or hasn't done so already), will post a sign. And, I can assure all who read this, that she or her office will no doubt attempt to defame this honest post. This incident occurred a month ago. I am still angry at Sarah Carey's awful manner, rude and condescending conduct and tone-of-voice, and her inept concern for care-giving. I will never revisit this audiologist, nor any in her practice. I will tell everyone I know, including my insurance provider - and every website I can find, what terrible treatment she provided. You know, we all have off-days; and we as consumers or patients know when not even basic customer service, or quality patient care is given - and when a series of events occur one after the other and the person providing care or a service is too arrogant to apologize for their inefficiency, the world deserves to know. YOU, as a provider need to check yourself. All of us know when we're in a foul mood - so there is no excuse. Check yourself and fake it or change your behavior. If you don't feel like waiting on patients or smiling and being kind and compassionate, go home. But don't be a rude ogre. Stay away from this provider. read more

My initial visit to Diablo Hearing Services was for a hearing test. Sarah Carey was excellent!! I was very impressed with Sarah's professionalism, knowledge and overall personality. She conducted the hearing test and subsequently explained the results to my wife and I. Sarah clearly explained the results in a professional manner. She was very knowledgeable regarding the various type of hearing devised that are available and the functionality and effectiveness. Sarah made the entire experience very positive because of her great personality. Great experience overall. I would highly recommend her. read more

I've been going to Christine Mahon for years and I would highly recommend her to anyone with hearing issues. Her office staff is efficient and friendly. read more

I would highly reccomend Sarah Carey. She gave me a complete audiologist testing. I really appreciated the time she spent with me as she gave me a complete graph of my hearing and let me try on aids and explained all of them in detail. I . will be going back to her Marilyn Lazar read more

As a new hearing aid user, I was delighted with the service provided by Diablo Hearing Services. Christine, the audiologist, made sure I had the appropriate hearing aid, and provided me with exceptional service and care. Christine and her staff were professional, friendly, warm and made me feel very comfortable with my choice of hearing solutions. They follow up regularly and are always happy to help with any questions that may arise. I would recommend them to anyone in need of hearing assistance. Sherry M. read more

I don't know who GJ C is, but he should stay in San Fran. The people at Diablo Hearing Services are The Best...period. Friendly, professional and competent. I have been coming here for many years, as has my own son. We both get treated like family. I now have Kaiser for my insurance, so my hearing tests are covered by them. Regardless, I am seriously thinking about paying DHS for their test anyhow, since I trust them and like them very much. Small price to pay for their great service. I would recommend them in a heartbeat. RJM read more

Our Audiologist is Christine Mahon. a wonderful, caring individual, who pleases in many ways. My mother, aged 104, developed memory loss, and cognitive disabilities which caused her to destroy one hearing aid and lose the other. After moving her into a memory care unit, and stabilizing her, we went back to Diablo to replace her hearing aids and Christine, with a gentle touch, removed wax and fitted her for new hearing aids using a prior test. The result has been an amazing increase in her quality of life, noticeable after only a couple of hours. read more