Approximately seven months ago, I went in for an eye exam and purchased a pair of glasses,…read moreincluding frames, lenses, and a protection plan, totaling around $700. Within two weeks of receiving them, I returned because my vision was not clear the lenses were blurry and uncomfortable. At that time, I was told the glasses only needed adjustment and to give it some time. Over the following months, I returned multiple times with the same concern, explaining that my vision was still not correct. Each time, I was told to "get used to" the progressive lenses, or that changes in vision with age might be the cause. Despite my repeated visits and concerns, the issue was never properly resolved. Recently, I sought a second opinion from my previous eye doctor, who confirmed that the prescription in the glasses I purchased from there is incorrect. Since returning to my old glasses, my symptoms dizziness, headaches, and nausea have completely resolved. Additionally, the lenses I purchased are now scratched, and despite having a protection plan, I have been told that this will not be honored. I find this unacceptable. When I recently spoke with management, I was told that too much time had passed for any resolution, despite the fact that I had been consistently returning to the office over several months attempting to correct the issue. I was offered the option to pay for another exam and receive only a 50% discount on new lenses. I do not feel this is fair, as the original issue stems from an incorrect prescription that was never properly addressed. Furthermore, I was disappointed by the tone and manner in which I was treated during this conversation. I felt dismissed and disrespected. I was also informed that my past records, including a prescription from 2018, were accessed without my knowledge or consent, which raises additional concerns for me. To be clear, I did not requesting a refund. I simply asking that the lenses be remade correctly and that the protection plan I purchased be honored. I also requested the contact information for a district manager or someone above the current manager. I was told there is no one I can contact directly, and that if I submit a customer care ticket online, it would simply be routed back to him and result in the same response. I do not understand how that is possible.

I purchased my glasses in December, and within 30 days I had to bring them back due to a crack in…read moreone of the lenses. After the lenses were replaced, another crack appeared in the exact same spot. When I returned to the store and expressed my frustration, the manager said he would replace the lenses free of charge, but he acted as though he was doing me a favor. The repeated inconvenience of having to come back multiple times for the same issue has been significant, yet the manager showed little concern. He told me he "can't help with my life problems," as if the inconvenience were my fault rather than the result of faulty lenses. He also mentioned that this issue only happens to about 1% of the thousands of glasses sold, implying that the problem was mine--not LensCrafters'. At no point was there an attempt to offer a partial refund, acknowledge the hassle this has caused, or take responsibility for the repeated manufacturing issue. Considering the circumstances, I expected better customer service and a genuine effort to make the situation right. My wife and kids will not become customers nor will I ever buy another pair from them again. Too many competitors that will welcome our business.

Front Desk and the staff ordering prescriptions are incompetent and lazy! They want to pass the…read morebuck and blame other people. They mess up constantly. Customer service is everything nowadays. Only reason i return is because of the doctor. He is good.

I have had very friendly service both times I have been to this location…read more The location is nice and clean and has a big selection of women's frames for smaller faces (which is what I need). Thanks to Emily for helping me fix my broken glasses and looking forward to continuing to work with this Eye Boutique in the future.

What a horrible location. I had a medical eye exam scheduled for this afternoon. I called while…read moreon my way to make sure all was well regarding the appointment. When I get there I'm told the medical eye exam would need to be rescheduled. If they don't respect human beings I'd imagine they don't respect their eyes. Maybe I got lucky they cancelled my appointment last minute.

i went to get my eyes checked since my vision changed. when i got my glasses back i couldn't even…read morewear my glasses i couldnt see at all it was blurry and made me feel dizzy. i went back in they rechecked everything and redid my glasses. but it came wrong. i also came in again because my eye were infected. but the dr said its a blocked tear duct. it didnt go away until i got a 2nd opinion. i needed antibiotics. and that new place rechecked my eyes for my prescription. My prescription wasnt even close to what i got.

Really rude people I have problems keeping my eyes open for the puff machine and the doctor came…read moreand really rude and say that's he's problem if he want to refuse.

If I could give this business 0 stars I would. Very rude girl at the front. Dr. recommended I see…read morea ophthalmologist. And it was a Saturday near 12 pm. They tried calling to get an appointment, when it became apparent that there was going to be no answer instead of giving me the number to call myself the lady stayed on the unanswered phone for over 20 minutes. Letting it ring and ring. When I asked to get the phone number myself she told me no the doctor told her to make the appointment. I was charged for a visit that day and they did nothing for me. I did not get any prescription to get new glasses or contacts and was told they would adjust the price when I came back in after seeing the ophthalmologist. I saw the required doctor and went back in and instead of adjusting my appointment amount they charged me for another appointment. I will never return to this establishment again. the girl at the front desk has 0 customer service skills and should not be there.

EXTREMELY RUDE young manager name Catie Vargas. Went in with a few questions about a potential gift…read morecard with ordering my contacts. Gave lots of attitude right off the bat and would not listen to anything I had to say. Telling me I should have known I needed a rebute and she said "how would I know?!" That's your job hun. Took calls in front of me. Got so bad her coworker looked at me and mouthed "I'm sorry". I also got a video of her talking to me disrespectful. Terrible experience.

i had an eye exam and prescription made for glasses and sunglasses June 13, 2023 from Target…read moreopticalAlgonquin, IL; returned in 2-3 weeks due to blurry vision with new glasses. The doctors reluctantly did a second eye test- received a slightly different prescription that was also not right! I felt dismissed and treated poorly.The dr was rude to me, I will never go back. fast forward to 8 months later new doctor, (not Target Algonquin ) eye test and prescription drastically different; I can see now! Stand strong and share when you feel the glasses being delivered are wrong!

I usually don't like to leave bad reviews but I don't want other people to fall on the same trap…read more In November at the front desk person recomandation I purchased for my daughter 6 boxes contact lenses from them which were supposed to last for a year, but unfortunately, she started experiencing issues with them after just three months. She began to have headaches and sometimes even blurry vision, especially when there were bright lights around. We approached Julie, the store manager, for assistance, but she was very rude and dismissive towards us. Instead of greeting us, she demanded to know what we needed. Target Optic redid another eye exam and claimed that the lenses were correct, but they did not address the issue of blurry vision when there were bright lights around. We chose Target Optic based on good reviews, but our experience was a great disappointment. It is unacceptable that my daughter is facing issues with the contact lenses and the store manager was so dismissive towards our concerns. I hope that Target Optic will take our feedback seriously and work towards improving their customer service and quality of products. They know a kid vision may change during a year so I don't understand why they pushed so hard to sell 6 boxes of contact lenses. Overall, I would not recommend Target Optic in Algonquin based on our experience.

The staff here were super efficient and coordinated which helped get this stressed out and…read moretime-strapped mommy out the door within minutes. Dr. Amna was thorough and friendly (even though I had to rush her through the exam because I had to get home to my kid.) Will return next year for my annual exam!

Dr. Strasser is awesome, very knowledgeable & efficient explains your conditions thoroughly takes…read morehis time examining your eyes suggests different options also his office has an amazing staff its run very nicely!!

This was my first time I visit the store. Me and my husband went there with prescription…read more Experience was very pleasant and friendly.Selection of eye frames are big.We just picked up our glasses and very pleased with the results. Will definitely come back next year.